About TeamSnap

TeamSnap is a cloud-based team management solution for parents, coaches, team managers and group organizers. This solution helps users manage team members and communication within teams.

With TeamSnap, team managers can remotely schedule events and set event descriptions such as arrival times, locations and opponents. Team members can also sync event details with third-party personal calendars like Apple’s Calendar, Microsoft Outlook or Google Calendar for real-time updates.

This solution allows users to communicate with team members via email, text messages or a private online forum. Team managers can also send bulk emails to entire teams with a single click.

TeamSnap allows users to create action ...


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Supported Operating System(s):

Web browser (OS agnostic)

120 Reviews of TeamSnap

Average User Ratings

Overall

4.34 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(69)

69

4 stars

(32)

32

3 stars

(11)

11

2 stars

(4)

4

1 stars

(3)

3

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 120 results

September 2018

User Profile Picture

Kit from 16U Softball Northern California

Verified Reviewer

Company Size: 11-50 employees

Industry: Sports

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

This is a great app! Tell your coach you gotta have it :)

Pros

Very easy to use and lots of features that are helpful. I am a parent of a teen-aged athlete and have a hard time keeping up with her practice, game, and travel schedule. With TeamSnap all that can be put in one central place that's easy to use. There are other features too, like contact info of other parents, who's assigned to bring what at tournament, etc. Anyone can send messages or alerts to coaches, parents, players and it keeps a nice tidy record of it all if you have to go back to review a message. I cannot think of a single bug in the software after 3+ years of using TeamSnap. Also, they have great customer service who helped me when I was having a problem subscribing to TeamSnap calendar from Apple calendar.

Cons

Honestly, I can't really think of anything negative or a feature that I wish it had. Well done and complete!

June 2019

Emmett from St. Paul's High School

Company Size: 501-1,000 employees

Industry: Education Management

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

June 2019

Great app for sports management and athletic families.

Makes life as an athletic family much easier and more organized.

Pros

Made it super easy to check when I have a hockey practice or game and also made this easier for my entire family No bugs that I have stumbled across Very easy to use for anyone, regardless of experience with apps of this type

Cons

Sometimes very laggy to use and slow, but could be a problem on my end. On rare occasions, the servers are down. I have only experienced this once in my time using it, but it was frustrating that one time.

Reasons for Choosing TeamSnap

It offered the best service for the best value. No free trials or bugs, etc.

Response from TeamSnap

Replied July 2019

Thanks for the feedback. We have a few things we are working on to make the mobile apps even faster. We recognize that cellular networks out on the field can be hit or miss and we have some things coming to help.

June 2021

Johanne from CNC Automation

Company Size: 51-200 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

June 2021

easy to use

Easy to use and makes it very easy to track your kids sports schedules.

Pros

Everything in one place, calendar, messages, player info, make it easy to track kids sports for busy parents

Cons

After the trial offer, if you do want to keep all functions and features it does get a bit expensive.

December 2020

Marlene from Impact Sports Academy

Company Size: 11-50 employees

Industry: Sports

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

December 2020

Very Disappointed - Overpromised and Underdelivered

I was trying to get a better way to communicate with our teams and streamline invoicing and payment plans. So far this program has done nothing but take hours out of my day responding to emails from my customers that they can't access their TeamSnap account.

Pros

The color palate chosen for the software is nice. At this point I'm so frustrated with customer service and all the things that don't work right, that if there were anything good I don't remember.

Cons

Customer service is a bunch of emails back and forth or a link to a help article. It takes over a week for the Onboarding person to schedule you, but by then you are already knee deep in the program, and guess what, the Onboarding guy has to get back to you with answers to your problems and yes...3 days later, I'm still waiting. You get an hour of their time then it is back to emails again. They want specific examples of the problem with the registration which would be very difficult to explain in words without being able to show them. One phone call could resolve the issue, but instead they'd rather email back and forth for 2 days. My players can't get into the system. Half the parents can't be invited to join because someone in the family has already accepted and that button is now gone. I have parents with the players name in the app. I have families that every time the update one child it changes the name of the other child to the first child then back again. The financials and invoicing is a joke. You can't apply discounts to invoices (we give an early contract signing discount and sibling discounts). You have to do the math and enter the total. Parents will never be able to see what discounts have been applied. Have divorced parents who pay separately. You have two set up two accounts for the player, so now they get two of every email, text, chat, alert. You can't customize the installment payment options.

Reasons for Choosing TeamSnap

Sports Engine is used for National and Regional memberships for my club and is the most complicated, poorly designed product ever. Playbook uses a payment processing company that to me was questionable, SportsPlus did not have a user friendly vibe and League Apps didn't have the ability for parents to use their computer, only their phone.

Reasons for Switching to TeamSnap

Some email providers block Shutterfly so not everyone was getting communications. I will apparently still have to use Quickbooks because the "invoicing" in TeamSnap is really only a money collection tool, it has nothing to do with real invoicing.

August 2020

Brian from Redbirds Baseball Club

Verified Reviewer

Company Size: 2-10 employees

Industry: Sports

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

2.0

Value for money

3.0

Customer support

1.0

Functionality

4.0

August 2020

Software Works Customer Service Does NOT

The software does what it's supposed to do. However, if I would have read this review before investing money, and time in TeamSnap, I would consider other options. Because of that money and time I feel committed, STUCK! I don't have time to learn a new system, nor right now do I care to. I own my business. If I had their customer support I wouldn't have a business. They get away with it because I doubt very seriously if anyone uses their software full time, including their customer support. Most people using TeamSnap must have the time to read article after article or look at screenshots, oh by the way look absolutely nothing like my screen, or watch a video that's so out of date it makes you even more confused. In a day and age when you can get answers to questions almost instantly, it is infuriating to have to wait 7 to 10 hours to find out what box to check on a form you are creating so that it will function the way you want it to.

Pros

I like the idea of having a software that will integrate into our business that allows us to spend less time on administrative work and more focusing on building our brand

Cons

It's not the software, its the support! There is a learning curve implementing and setting up the software. AND if you find yourself needing support GOOD LUCK! There is NO phone number, but TeamSnap touts that as they are "providing a greater experience of the product " with personal tutorials and screen shots. BS! "LIVE" support is only available from 9am-1pm MT. (I wish I could work a 4hr Day! Someone has been reading too much Timothy Ferriss!) I use the word live sarcastically, Oh there is a button that says Live Chat, but the majority of the time when you need help and think your going to live chat with someone you get a message saying someone will get back to you within a few hours.

Reasons for Choosing TeamSnap

I used it first as a free app for a single team. Later I upgraded to a paid version. Managing a single team is super easy. Now I manage two divisions and 22 teams with the League Plan.