TeamSnap

RATING:

4.2

(151)

About TeamSnap

TeamSnap is a cloud-based team management solution for parents, coaches, team managers and group organizers. This solution helps users manage team members and communication within teams. With TeamSnap, team managers can remotely schedule events and set event descriptions such as arrival times, locations and opponents. Team members can also sync event details with third-party personal calendars like Apple’s Calendar, Microsoft Outlook or Google Calendar for real-time updates. This solution allows users to communicate with team members via email, text messages or a private online forum. Team managers can also send bulk emails to entire teams with a single click. TeamSnap allows users to create action plans and ensure proper follow-up with built-in reporting...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

TeamSnap Pricing

***TeamSnap for Teams: Free - 15 members per roster Basic - $9.99/month or $69.99/year per team - 500MB storage per team, 30 members per roster. Premium - $13.99/month or $99.99/year per team - 2GB storage per team, 40 members per roster. Ultra - $17.99/month or $129.99/year per team - unlimited storage per team, unlimited members per roster. ***TeamSnap for Clubs & Leagues: Starting at $599/year Features include: Online Registration, Website Builder, Communication Tools, Club & League Roster, Schedule Generator, Payment Processing, Ultra Mobile App Contact TeamSnap directly to learn more.

Starting price: 

$9.99 per month

Free trial: 

Available

Free version: 

Available

Customizable homepage
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TeamSnap Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for TeamSnap

1 - 5 of 150 Reviews

Rodger

Retail, 501 - 1,000 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

Reviewed May 2022

Team snap a must

User Profile

Andrew

Verified reviewer

Financial Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Great APP for all sports teams

This free APP is perfect for all team sports. It gives up to date information on practices and games . It also lets you communicate with the coach for games and practice status.

PROS

The ease of use. Its super easy to download.

CONS

When I downloaded the app, it brought me to our former soccer team, not our current one.

Glenn

Graphic Design, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed March 2022

Manage Your Team in a Snap

Easy to keep track of players and their contact information as well as locations we go to regularly. No more parents asking for an email with addresses for locations or times for events.

PROS

Ease of use for scheduling practices and games. Checking attendance is great, but too easy for players to forget to mark their status. Love the email and message feature that keeps record of what is sent out and to whom.

CONS

I use this primarily for my daughter's travel softball team as the administrator, but need to use a separate app for scoring the games. I wish TeamSnap would integrate a score keeping feature for softball/baseball.

Reason for choosing TeamSnap

SportsEngine has awful customer service and tries to rip you off for NOT using certain features.

Joelle

Sports, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed June 2021

Almost Great But………Frustrating for Organization Management W/ Multiple Teams or Divisions

I decided to switch our lacrosse club with multiple teams & clinics from another management software after reading positive reviews of Teamsnap. I now realize most of the reviews are from experiences on a single team level, not organizational level. We’ve been using Teamsnap for 2.5 years for registration/payment processing, rostering multiple teams, contact management/communications, and team management, and availability tracking. The software and app are simple to use at the team level, but for organization management some phone support is necessary. The price is low but you pay in hours of frustration. As a youth sports organization administrator I have spent countless hours learning and using Teamsnap. It is tough understanding “best practices” for setting up organizational levels (divisions, teams, and seasons etc). I have read through FAQ’s, watched training videos and how to’s that don’t address some of my specific questions. The biggest problem with Teamsnap for a sports club is the lack of support. There is no phone support at all. Which means I had to spend time and frustrating amounts of brainpower trying to type out explanations of my issue in emails and responses are anywhere from several hours up to 2 days to receive an answer back. Usually first response will link to the how-to guides I have read and do not pertain to my question so it goes back and forth to get an answer. As a parent volunteer this is too frustrating and consuming.

PROS

This software is excellent for a coach or a manager to use for single team management. It simplifies communicating with players and families. Email or group chats are easy for using amongst players or coaches. You can easily see who is on a team you are a member of. Player availability can be easily tracked for practices and games to help coaches plan. Volunteers or snacks/drink assignments can be created for each game or event. As a parent and a team manager I have very positive experiences using it over multiple years and sports. Both the free and paid team plans are great for a single team.

CONS

No phone support available. When running an organization an administrator needs the ability to talk to a support person to avoid problems and help with issues that are not covered in how-to’s and help videos. The chat feature on the website is a bot responding with generic help topics that I have already read. Emailing support means waiting days up to a week of back and forth to get an answer that isn’t just linking to helpless how-to’s. Most youth sports are run by volunteers with fulltime jobs outside of team sports management and the time and brain power to implement a paid product like Teamsnap needs better support. I would pay more for phone support. Every registration I set up I think “It will be simple now that I've done it,”. But different variables have made the need for support an issue every season. I have noticed that my issues have been addressed in future how to articles which seems like I am a beta tester for Teamsnap that should be compensated for my time testing their product. I have had some scheduled customer support virtually after weeks of no help and the support team has always been very polite and apologetic and have solved my problems in short time via zoom screensharing. If organization level plans could include customer support access it would solve this very large issue.

Reason for choosing TeamSnap

See above on why I made the switch.

Reasons for switching to TeamSnap

I had good experiences using Teamsnap for team management and our previous software was terrible for communicating with team members etc. and difficult to use for most things.

Brian

Verified reviewer

Sports, 2-10 employees

Used daily for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed August 2020

Software Works Customer Service Does NOT

The software does what it's supposed to do. However, if I would have read this review before investing money, and time in TeamSnap, I would consider other options. Because of that money and time I feel committed, STUCK! I don't have time to learn a new system, nor right now do I care to. I own my business. If I had their customer support I wouldn't have a business. They get away with it because I doubt very seriously if anyone uses their software full time, including their customer support. Most people using TeamSnap must have the time to read article after article or look at screenshots, oh by the way look absolutely nothing like my screen, or watch a video that's so out of date it makes you even more confused. In a day and age when you can get answers to questions almost instantly, it is infuriating to have to wait 7 to 10 hours to find out what box to check on a form you are creating so that it will function the way you want it to.

PROS

I like the idea of having a software that will integrate into our business that allows us to spend less time on administrative work and more focusing on building our brand

CONS

It's not the software, its the support! There is a learning curve implementing and setting up the software. AND if you find yourself needing support GOOD LUCK! There is NO phone number, but TeamSnap touts that as they are "providing a greater experience of the product " with personal tutorials and screen shots. BS! "LIVE" support is only available from 9am-1pm MT. (I wish I could work a 4hr Day! Someone has been reading too much Timothy Ferriss!) I use the word live sarcastically, Oh there is a button that says Live Chat, but the majority of the time when you need help and think your going to live chat with someone you get a message saying someone will get back to you within a few hours.

Reason for choosing TeamSnap

I used it first as a free app for a single team. Later I upgraded to a paid version. Managing a single team is super easy. Now I manage two divisions and 22 teams with the League Plan.