--- title: "AI Field Management Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of AI Field Management. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if AI Field Management is a good fit for you!" source_url: "https://www.softwareadvice.com/cmms/ai-field-management-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Field Service Management Software](https://www.softwareadvice.com/field-service/) / [AI Field Management](https://www.softwareadvice.com/construction/ai-field-management-profile/) / AI Field Management Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/construction/ai-field-management-profile/) Reviews [Alternatives](https://www.softwareadvice.com/construction/ai-field-management-profile/alternatives/) # AI Field Management User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 69 ### Secondary ratings - Ease of use: 4.8/5 - Customer support: 4.8/5 - Value for money: 4.9/5 - Functionality: 4.9/5 ### Rating distribution - 5 stars: 65 reviews (94%) - 4 stars: 4 reviews (6%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - I love their automated Sherpa feature. - It has one of the best features in terms of Field Management. - I think these guys are technically savvy and decent honest people, I’ve used their Software without a contract and happy to do so ### Most mentioned cons - There were few feature I didn't need and looked overwhelming to me. - The inventory management feature is not really used by the company due to various reason which it is a shame. - Not possible to correct or create reports for the field techs without not making them Admins. ## AI Field Management customer reviews Showing reviews 1-25 of 69 (page 1). ### Excellent Tech, Great Team - Overall rating: 5/5 - Reviewer: Manuele S. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I think these guys are technically savvy and decent honest people, I’ve used their Software without a contract and happy to do so #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love their automated Sherpa feature. It’s made my life a lot easier. Decent, honest guys… highly recommend #### Cons I wish they could come up with a package deal price for unlimited users As our business grows, I’m a little bit worried about pricing even though their pricing is reasonable #### Reasons for choosing AI Field Management It seemed like it had the best feature set for the price --- ### Consistently Impressive! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. This is a highly professional company that genuinely prioritizes customer satisfaction and consistently exceeds our expectations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Using QR code scanning within AI Field Management significantly enhanced our equipment tracking efficiency and accuracy. #### Cons They should consider offering an unlimited user plan, enabling teams to flexibly scale and add users whenever needed. #### Reasons for choosing AI Field Management AI Field Management uniquely integrates advanced AI-driven scheduling, predictive analytics, and intelligent dispatching specifically for field services—distinctively surpassing the broader, general functionalities offered by Service Fusion and Odoo. --- ### Field work review - Overall rating: 5/5 - Reviewer: Benjie P. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease in scheduling and monitoring of employees work. #### Cons Not be able to have multiple cases/projects in one client file --- ### Game Changing Software - Overall rating: 5/5 - Reviewer: Robbie P. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very happy, very personal customer service always someone there to help which is a great bonus. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The collective organising of all my customers on one app along with been able to record each visit or job done at each site. Also liked the one on one zoom training call done with Jim to show me around and how to utilise the best features of the software #### Cons Nothing I don't like the computer software and phone app are excellent and easy to get to know. #### Reasons for choosing AI Field Management Way better pricing by AI for a very similar software. Jim was more approachable and under standing of the features I needed. --- ### Great tools for managing field service team - Overall rating: 5/5 - Reviewer: Jie Y. - Verified reviewer: Yes - Industry: Civil Engineering - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. A great experience to use the software since Dec 2020. It is very helpful to get fast response when we start to implement the software in the company although there is time difference. So far we almost not experience any breakdown of the app which is quite stable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are small local SME in Singapore. With this software's good feature of scheduling, calendar etc., we can manage about 200+ systems across the country with limited manpower in the field. The field engineer also like very much about the mobile app access to view the work schedule and do a better preparation before attend to the sites. #### Cons The inventory management feature is not really used by the company due to various reason which it is a shame. #### Reasons for choosing AI Field Management Easy to implement and use for the user, cost effective comparing to other CRM software. The feature is very suitable to the company situation. --- ### My first experience where they care about the customers unique needs - Overall rating: 5/5 - Reviewer: Lucas B. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The team are great, they answer email queries and phone calls very promptly. They have a solution for all our needs even if that means a rewrite, change or development to their software and we just continue paying our set monthly fee. In a word, faultless. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use, its operates quickly - no waiting, the high level of support from the AI Team is unheard of in this market segment. The subscription structure and the system its self make deployment and scaling up or down very efficient. #### Cons That I didn't find it earlier and had to use an inferior product for 3 years. #### Reasons for choosing AI Field Management Quick response to our enquiry and we finally got to speak to a person which was so nice. #### Reasons for switching to AI Field Management Inferior product, pages can take literally 30 minutes to load. Never once managed to get a human on the phone when issues arose, the only support is via a chat box. No good for a business any bigger than an owner operator. --- ### Customer Service at its best - Overall rating: 5/5 - Reviewer: Belinda T. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 5001-10000 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The after sales support has been amazing. I am in Australia and have been communicating with the tech team in Canada on a regular bases and I have been guided though the whole set up process . There has been a few features that Al Field have added to there program to meet with our requests which is fabulous and the turn around time on these features getting added is a matter of hours in most cases. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This program is very easy for my employee's to use with older demographic users they too have found it easy to use. The visional layout of the dispatch board has been helpful #### Cons I love the colour coding feature where i can colour code the urgency of each job. This program is very user friendly. #### Reasons for choosing AI Field Management We required something in a hurry and this seemed to meet the needs and wants of the business. #### Reasons for switching to AI Field Management We had out grown this program and the run speed was not meeting our demands. --- ### Fantastic tool but difficult to get through security doorway. - Overall rating: 5/5 - Reviewer: Bernard S. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Although it is a SaaS, most company need to get the answers on IT Security which is assumed to have been catered for by default, thus these should be ready answers (probably have a PDF file covering the standard questions any decent company would ask). For some reason, there is a lot of accolades and which I assume have been given because the tool is reliable and dependable thus these should not be difficult questions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros It has one of the best features in terms of Field Management. 1. ability to schedule fixed period servicing 2. ability to schedule ad-hoc servicing 3. ability to create customizable templates for case reports 4. ability to store service engineer, customer signatures, any other relevant information 5. ability to follow up on cases, especially non-attendance - the calendar dashboard is very useful! 6. It has a short learning curve. Simplicity is the name of the company. #### Cons Cannot seem to get straight answers about data security and encryption, incident response and monitoring, network and infrastructure security, business continuity and disaster recovery (trying to figure out RTO, RPO) which are standard. --- ### Best Service Field Management Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Environmental Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Excellent software for Service Operations. You are able to fully control your operations with this software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software had streamline our work processes and we had improved our work efficiency. Customer satisfaction had improved tremedously. #### Cons Generating the service report was easy, however we are unable to customize much on the font size and type. --- ### AI FIELD MANAGEMENT REVIEW - Overall rating: 5/5 - Reviewer: Joshua W. - Verified reviewer: Yes - Industry: Entertainment - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered Checking the kind of job it helps me do within the shortest possible time, i think the price has been awesome for me #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and easy to understand. Different languages available and built in translation. Great for distant colleagues to work together #### Cons When you forget your password, that is it. It doesn't remember password incase you forget yours. --- ### Excellent costumer service! - Overall rating: 5/5 - Reviewer: Asu A. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. [sensitive content hidden] took all the time was needed to help me understand how everything work. It felt I could trust them to help me throughout and will be there if I needed anything. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The personalized service they provided. They help me set up my account according to my preferences and needs and they were readily available when I needed to make modifications to the app as well. #### Cons There were few feature I didn't need and looked overwhelming to me. Nothing I would call a "con". --- ### By far the best field management software we could ask for, absolutely complete! - Overall rating: 5/5 - Reviewer: Mike R. - Product usage: Used daily for less than 6 months - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When we had twelve-fifteen technicians, we had a pretty good software that allowed, scheduling/invoicing/billing/app for techs/portal on website/app for OUR clients/admin panel for all office usage all in one, we were able to work with this software for two years. When we grew to thirty cleaning technicians, it got challenging, we needed something to help us find the best worker to do the job based on specific criteria's, this feature was the key for us to bring our business to the next level. The AI built in piece is genius, worker management tab has the ability to suggest the best worker for the job but the Admin can override it if need be. The other great plus is having the possibility to bill batch invoices at once, the other software was tideus in billing each individual invoice. We now have a complete system that allows us to have clients book their cleaning on our website portal, adding clients easily, adding workers, invoicing clients, clients history, GPS tracking for technicians, app for workers, ability to find the best worker for the job with a click, reports specific on new clients/repeats clients, app for workers, and app for clients to conveniently book their service from their phone. #### Cons Changing systems is always a big decision, but in order to bring our business to the next level, our business needed this piece while keeping everything else to make it all possible. So implementing the new system took a bit of time, that has been the only cons. AI-FM has been an amazing change for us, giving office staff more time to focus on getting new clients, less time is wasted on finding the best worker and invoicing each individual work order at the time. Absolutely Love this software. --- ### Service Repair Work - Overall rating: 5/5 - Reviewer: Tammee H. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It is nice having access where I can dispatch employees and bill off of the work order created by AI. It makes my job and the workers jobs much easier. No losing paperwork etc. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When I had issues AI Field Management got back to me very quickly and issue resolved. #### Cons I was having problems with our parts downloading too long but AI promptly fixed that. #### Reasons for choosing AI Field Management AI seemed like a reasonable choice. Easy to use for me and the workers on the road. #### Reasons for switching to AI Field Management The product I was using increased their price by $3,000 from one year to the next. #### Vendor response 🙏 Replied December 2023 --- ### Ai Field Management review for Capterra - Overall rating: 5/5 - Reviewer: Corey G. - Industry: Consumer Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The number one thing that we've been able to address with this solution is productivity. The down time of our field resources has been significantly reduced, which has had a positive impact on our profitability. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I really like the predictive/AI piece that allows me to match to the perfect technician for the job. The calendar view makes scheduling and seeing the progress of super easy. The UI is nice and clean, and is pretty intuitive to use, particularly on mobile. Quickbooks integration is definitely a plus, it makes accounting a breeze. The GPS tracking of field workers is something that we didn't have with our previous solution, and it's a game changer. #### Cons Because it's a cloud product, I do need to take all the updates, but that's a small detail to be able to get the product updates. --- ### Master Drilling Workshop Scheduling Review - Overall rating: 5/5 - Reviewer: Vianké R. - Verified reviewer: Yes - Industry: Mining & Metals - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great software. People are very helpful! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly and straight forward. Like the SHERPA features! Flexibility of scheduling and job status updates. Appreciate the integration between admin/workers/customer - especially using the customer application. Simple process to import inventory, resources etc. Easy to develop additional features #### Cons Automatic re-scheduling of jobs. Modify job duration on gantt chart view by dragging the bar. --- ### Field Services - Overall rating: 5/5 - Reviewer: Alvaro D. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We run a facilicty management company, and the fact that our staff can have a real time service requests is awsome, plus, the platforms suggests how is closer (according to this specialties) to the site. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Over pros are: Price, Service provision, useability #### Cons Cons: ............maybe lacks more repots #### Reasons for switching to AI Field Management Cheaper and more tailor-made to the field operations --- ### excellent! - Overall rating: 5/5 - Reviewer: kim l. - Verified reviewer: Yes - Industry: Biotechnology - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. excellent support and fast response! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of use, very good value for money, the founder [SENSITIVE CONTENT HIDDEN] is very passionate about the software and app, and continuously improves it based on our feedback #### Cons very good value for what we pay, works well. support is well rounded. --- ### A comprehensive field management software tool - Overall rating: 5/5 - Reviewer: CF L. - Verified reviewer: Yes - Industry: Internet - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. [SENSITIVE CONTENT HIDDEN] is responsive and helpful to my questions #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros All the comprehensive features that allows me to manage the field workers #### Cons Nil. It came as an off the shelf software. #### Reasons for choosing AI Field Management Nil --- ### Great experience - Overall rating: 5/5 - Reviewer: Trevor V. - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Intuitive design. Smart, fast and mobile. Highly recommend. #### Cons Nothing was a great experience. Will continue to use. --- ### It is very useful, especially the calendar view. It is very handy and straight fright. - Overall rating: 5/5 - Reviewer: Steve C. - Verified reviewer: Yes - Product usage: Used daily for less than 6 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy to manage my workers and task status #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I do like the calendar view. It makes our life easy. I can review all my upcoming tasks and all tasks status in the calendar. #### Cons My workers all are Chinese, they are not good at English. So if it has Chinese version, that would be great. #### Vendor response Great Feedback... we actually do have a version in CHINESE! We will be happy to show you the local version of the Platform - you will love it. Replied May 2018 --- ### it's like having a god's eye - Overall rating: 4/5 - Reviewer: anton b. - Industry: Building Materials - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. What a relief that i can find something that can solve my problems with a single vendor a scalable cost! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The design fits well with the need and the purpose. Like the in app translation as its key with a globally distributed staff and work force. Mobile access is key! #### Cons More customers and users will only make this better as its value is in the masses. more users and more use cases which will drive the development for all that we dont need even know that we need yet. --- ### Easy to use field worker and incident management software - Overall rating: 5/5 - Reviewer: Michelle B. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Incident and workforce management much more optimised now compared to previous system used #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Product is easy to use and allows quick view of outstanding incidents and workforce. Super easy to import customer database, and we were up and running in no time. AI was very accomodating in terms of some requests we had for uploads #### Cons A little difficult getting data out of the system in terms of downloads of customer data #### Reasons for choosing AI Field Management Customer service, prompt assistance and demo's #### Reasons for switching to AI Field Management Mobile app for field workers, easier to communicate with field staff #### Vendor response Hi Michelle, Thanks for the 5 Stars. We have already added a new Customer Download feature based on your feedback. Enjoy! Replied March 2023 --- ### Ai Field Management - Overall rating: 5/5 - Reviewer: Lachlan H. - Industry: Professional Training & Coaching - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is fast, reliable and secure, which is exactly what you want in this type of product. Particularly like the translation and GPS features and how the GPS works in real time without killing your device. #### Cons Would be good to have domestic customer service available in China. --- ### AI FM review - Overall rating: 5/5 - Reviewer: Mark M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very good. Their team worked with us to achieve our goals and the teamwork approach was definitely appreciated. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Offline portal was extremely helpful, especially in power outage situations. When we lost power we couldn’t communicate so thix is a definite advantage. #### Cons The customer portal is adequate, but could use more customization so veered suit our needs. If they could make this section more customer focused it would be very helpful --- ### Efficient platform with excellent support and smart hiring tools - Overall rating: 5/5 - Reviewer: Adriano T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I appreciate the customer service and their desire to help us understand the Platform. Some features take time to setup but once done they are great #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their Digital Sherpa has made my job a lot easier, I can move faster and know who is the right worker for a job without thinking about it #### Cons While the platform offers great value, a more accessible price point for the Ultimate Plan would make it even better for growing teams. ## More reviews [Next reviews](https://www.softwareadvice.com/construction/ai-field-management-profile/reviews/?page=2) --- AI Field Management Reviews, Pros and Cons - 2026 Software Advice