We went from a home built system to AMS.

It is fairly easy to use. Very robust, no issues that have stopped us from releasing aircraft. Like that it isn't in the cloud so if internet down we can still have access.

Make it easier to customize. Could look more modern Mobile access through an app or even just on my phone at work. Need a dispatch module.

The AMS team helped to streamline the aircraft documentation process. It became easier for one person to manage the workload.

During the implementation process the staff were very helpful to bring us up to speed to incorporate this software in our company

Certain aspects of formatting were challenging to get used to.

We have been using AMM since 2012 and have seen it improve over time. It would be great if AMS would develop a simplified quarantine / inventory module that would allow users to better track hours and cycles when a component or assembly is not installed.

The AMM software is simple to use and has a fair selection of available reporting functionality. It also has enough versatility that it can be used to comply with varied company processes and procedures. Finally the software can be used as an on-site or remote installation solution.

The Inventory Manager module does not offer the functionality we need. Specifically the inventory transfer from base to base. We also have had several releases that break existing functionality on the AMM module.

Has the features we need to operate our aircraft

Issues and bugs take a long time to get addressed, if ever

Easy to use. Ties maintenance and inventory very nicely together. Product support is very good, with the availability of online assistance.

There needs to be a status bar or wheel when making selections. Currently you make a selection and then you wait but new users are confused whether their selection was enabled....no status wheel or bar to identify that the selection was made and now the program is "thinking". Just a blank screen.

Frustrating.

At its base level the software makes it possible to create an E-Log book and add entries saving time and effort when it is functioning properly.

Very slow to go into and out of individual planes to make entries. Component, task, and AD tracking is almost entirely done manually. Little to no customization. Constant freezing, crashing, and downed servers. Little to no support. Countless minor bugs (lists starting at #2, defect sync adding defects in an inverted order, etc.) When the system crashes it locks the user in the aircraft they were using requiring us to wait for the system to reboot to continue working rather then allowing another user to continue working at another computer while the first one resets. Inventory manager requiring very specific searches while looking through inventory items as opposed to generic searches like those used by google, yahoo, or many other commonly used search engines. Only allowing one user to access an aircraft at a time.

Use it daily to track aircraft components on our fleet as well as for our inventory of parts. Customer service for both sides has been satisfactory and AMS has always helped us solve issues when we have them.

AMS has the capacity to retain a seemingly endless amount of detail and hours down to the smallest components. It can easily be customized for each user to allow or deny the appropriate permissions, and be integrated with the flight and inventory modules to maintain accurate maintenance records.

The interface is quite dated, and hopefully AMS works to make it more user-friendly in the future. "Drag and Drop" would be useful in many cases, or the ability to link components to inspections, or for inspections to be linked to certain components would be beneficial.

It is easy to read reports and was easy to teach all mechanincs how to use it.

Wish there was an easier way to set valves for forecast list. ie if aircraft flys 850 hours, 500 cycles, and 700 landings put those numbers in and show what would come due in the next year

reports are clear, access to different sections is fairly straight forward.

Weight and Balance report not very user friendly for the helicopter operator, frequent bugs spuratically apear in system , that means we need a full time emplyee to cross check data imput.

Easy to use and very helpfull in our operation.

Support is almost absent and softaware have stay the same for the last 4 year now almost Support contract and option expensive wich prevent me to add some new feature

Système efficace dans la planification et le suivi de la maintenance des aéronefs.

Logiciel facile a utilisé et qui facilite la planification de la maintenance.

Les fonctionnalités du programme qu'on désire ajouter sont souvent non inclus dans le prix de base.

Overall the software is limited and the customer service is poor.

Great price point. Work report interface is ok.

Customer service is slow and very hard to communicate with. The software has so many inherent limitations that they are not able to/unwilling to implement any changes that are brought up by customers. Inventory and maintenance tracking are completely separate. Tracking an assembly with sub assemblies is impossible. You must manually adjust each sub part. Reports can not be customized and often do not show you any of what you want. The program runs very slowly even with a newly upgraded company server/computers etc. There is no way to amend work report content and AMS refuses to add that feature. If we enter something in error that error will be fixed on paper but not in the data base.

we used tu have the sofware version 13. .... we the payed to up grade to the latest versions.... since then... nothing but problems....

was a smll familly company before..... how things have changed.

W & B that has not been updated in the last 12 years.... techs constantly saying that problems will be resolved at next up date...... never the case.... feel like ams is concentrating more on "big" companies and less and less taking care of small companies....

It's good but competitors seem to have incorporated what's missing.

Inventory and especially Document Manager and it's connection from parts receiving all the way to component manager. No longer need paper component cards.

User manual inadequate. Document print in EU format A4 still extremely bad despite complaints. (after 10 years use....). Installation and updates need to be performed by AMS support staff, not just download and install like most modern programs.

All features are easy to use. The option document manager save a lot of time .

No problem with the software but the technical support need to be reviewed.

Comprehensive task management, the ability to manage parts directly on the WR

The calculation of 100th maintenance times instead of sexesitimal

Aircraft forcast list data extraction and analysis

no automatic disconnection and impossible to work if a person is connected