All Aladdin Reviews
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Gaetan
Human Resources, 501-1,000 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Aladdin Software is a great product.
By using Aladdin Software! I fix most of my issue that i have in my operation: Asset of our properties. Control work load of my employees and preventive maintenance schedule more.... Almost in one click i can get more information now.
PROSAladdin software is user friendly, It is the perfect product for my maintenance team. The asset management and preventive maintenance are very impressive, This what i was looking for..
CONSAs per i have many properties, the negative side of it, is i can not get all data on one dashboard (I need to download on each site). During the process, it was difficule due to the time to down laod all informations and mistake on the template. Most probably, i will next time take all inclusive with data entry.
Reason for choosing Aladdin
Presentation of the product was attractive to me and the most important it was covering the needed of my organization.
Vendor Response
Dear Gaetan, Thank you for taking the time to review us. We highly appreciate it. We have noted on your feedback of wanting to see all your data on one dashboard. We are currently working on an upgrade of Aladdin where this will be solved. We will keep you updated. Kind regards Aladdin SGE Team
Replied February 2021
Faheem
Food & Beverages, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
CMMS for Small to Medium Manufacturing Companies with Good Value for Money
Overall very satisfied with our experience with Aladdin from selection, customization, configuration and ongoing use for four years. The implementation and deployment of the system is successful delivering significant improvement in the maintenance management.
PROSSoftware is very easy to use and is built with screen similar to webpages. Elements on pages are hyperlinked to other functions /modules and moving between different modules is very easy and simple. The workflows are simple and customizable. The interfaces / pages are simple and only show the information that is required to do the work thus not overwhelming the user. The team is very capable and is able to customize the solution as per the requirements form us. I have worked with multiple implementations of different software within supply chain, I found Aladdin team as one of the best that I have worked with. Their ability to understand the requirement and implement is commendable. One such example is the scheduling module, which easily stands out vs any other software that were evaluated. The module shows the information related to the availability of resources based on their work schedule and already assigned work. It has drag and drop interface to schedule the workorder, there is color coding to show overbooking and out of normal working time assignment to resources. The ease of access of records is also a feature I would like to highlight. From within assets module one can see the history of the work that has been done in the past, each record is a hyperlink which can take to the details of the work order. These are examples, there is much more to the software which is not possible to cover in this short review.
CONSThe preventive maintenance module can be improved further. Although it fulfils the basic requirements however the workflow can be improved further. The system is cloud based and loading of the system is sometimes slower than what you would expect.
Reason for choosing Aladdin
Value for Money, ability to customise, local support in UAE.
Reasons for switching to Aladdin
Previous system wsa not easy to use with lower skill base team was not able to use it despite multiple efforts.
Vendor Response
Dear Faheem, Thank you for taking the time to review us. We highly appreciate your well detailed feedback. We are delighted to know how pleased you are with Aladdin and our support team. At Aladdin, we believe in providing the best service to our customers. We have also noted your feedback on the preventive maintenance module and the loading down. We will include these in our quarterly software updates. Kind regards Aladdin SGE Team
Replied March 2021
Hudayfa
Education Management, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2021
My Review
-Easy to Use -Many Options -Good reporting tools
CONS-Few missing features, like bulk adding of pictures -Slow -Need to report new features or changes on the system clearly
Vendor Response
Dear Hudayfa, Thank you for taking the time to review us. We appreciate your feedback. We are sorry to hear that you were not aware of our new features and upgrades. We conduct customer networking events twice a month, during which, the upgrades and features are discussed in detail. We'll make sure you're invited for our March sessions. We have also noted on your other issues and will include them for our future upgrades. At Aladdin, we are constantly working to improve our customer experience. So, please feel free to share any other feedback you may have. Kind regards Aladdin SGE Team
Replied February 2021
Muhammad Waseem
Hospital & Health Care, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2021
Aladin Requester Review
Till now its fine few suggestion like to add as per my experience whenever there is auto upgrade of mobile phone the application need to reinstall again .similarly there is not option to monitor instruments PPM records and POP up messages for any planned maintenance due.
PROSIt is very good software for the clinical point of view we can keep record of all the instruments in the lab with traceability.
CONSinstruments service request can be generated with few steps can follow up and to get a final report through email are good features.
Vendor Response
Dear Waseem, Thank you for taking the time to review us. We appreciate your feedback. We are pleased to know that you're happy with our software. We have also noted your feedback on auto-upgrades and pop-up messages for PPM activities. Can you please send us more details on this via email? Alternatively, you can also get in touch with our support team regarding the same. Look forward to hear from you. Kind regards Aladdin SGE Team
Replied March 2021
abhilash
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2022
good cmms
meets the requirements but needs more improvement for to use as a CMMS
PROSsupport from the technical team and simplicity to use
CONSbugs and errors which are happening after new deployment
Reason for choosing Aladdin
best price which it meets the requirements for the CMMS
Vendor Response
Dear Abhilash, Thank you for taking the time to review us. We appreciate your feedback. We are pleased to know that you're happy with our software. Can you please send us more details regarding the features you're looking for and we would be happy to look into it. Kind regards Aladdin SGE Team
Replied March 2022
SHUSHANTH
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
User friendly software
Good
PROSThe feature are very use to understand and use
CONSA complete inclusive report generating system not available.
Vendor Response
Dear Shushanth, Thank you for taking the time to review us. We appreciate your feedback! Currently, in Aladdin, we have templated reports based on key user requirements. We are, however, looking at an overhaul of our dashboards and reports, and have added to our roadmap for upgrades for next year. Meanwhile, we would be happy to hear more about your requirements in order to include that in our software development. Regards Aladdin SGE Team
Replied November 2020
Marc
Hospital & Health Care, 1,001-5,000 employees
Used more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2020
Aladdin Feedback
easy to use but will be better if a face to face training with minimal attendee can be facilitated by the local/main department who acquired and "owns" the app.
PROSease of use can be used not only for medical equipments can also be used for generic facility equipments
CONSnone so far I just find that the staff needs more training For those new staff: training For old staff: quick refresher
Vendor Response
Dear Marc, Thank you for taking the time to review us. We appreciate your feedback. With regards to training, due to the current situation of the pandemic, we have adapted to online training for the time being. We run free online trainings for our AMC customers every month. However, if you would like to discuss a face-to-face training, please let us know or reach out to your dedicated account manager to discuss the options available. Kind regards Aladdin SGE Team
Replied November 2020
Hamzeh
Facilities Services, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Amazing CMMS
Aladdin gave us the ability to be engaged with every small issue at remote sites, tracking all tasks (corrective and preventive) anywhere and at anytime.
PROSThis product is absolutely easy to use.
CONSDashboard should be more fixable (i.e. Layout)
Vendor Response
Dear Hamzeh, Thank you for your kind review. We're delighted to know you find our software amazing! We have noted on your feedback on the dashboard, and we assure you that we have identified the dashboard improvements as part of our Road Map going forward. Regards Aladdin SGE
Replied November 2020
JINO
Hospital & Health Care, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2020
Accuracy & Flexibility
Good
PROSThe work flow tracking keeps a high accuracy and wide range of information collection, processing makes its easy for report generating.
CONSHope the software validation is not proper.
Vendor Response
Dear Jino, Thank you for taking the time to review us. We appreciate your feedback and are pleased to know that you're happy with Aladdin. Could you please tell us more about your issue with software validation so we can help you get it sorted? Kind regards Aladdin SGE Team
Replied November 2020
Syed
Hospital & Health Care, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2021
Everyday user
The user friendly interface and no hidden features.
CONSNotifications are not very clear. It should eleborate what actions are taken upon my request.
Vendor Response
Dear Syed, Thank you for taking the time to review us. We appreciate your feedback. We have noted on your feedback about the notifications feature and will include these in our quarterly software updates. Kind regards Aladdin SGE Team
Replied March 2021
Tamer
Medical Devices, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2020
review till this moment
* comprehensive, upgradable and flexible, real-time interaction between requesters, crew and admin.
CONSThe web responds slowly sometimes, it would be better if larger documents can be attached,
Vendor Response
Dear Tamer, Thank you for taking the time to review us. We appreciate your feedback! We are constantly reviewing the optimization of our software using different web browsers. However, uploading larger documents sometimes slows down the web browser. We would be happy to discuss more about your particular requirement. Please send us more details so we can work to improve your experience. Kind regards Aladdin SGE Team
Replied November 2020
Syed
Medical Devices, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed April 2021
Alladin
The app allows you to log the service request through image, video and voice note.
CONSThe completion of the service request doesn't show on the app.
Vendor Response
Dear Syed, Thank you for taking the time to review us. We have noted your feedback of notifications on completed tasks and have informed our development team to look into it. Please feel free to share any feedback that you may have. Kind regards Aladdin SGE Team
Replied April 2021
Heinrich
Food Production, 1,001-5,000 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
Asset Management
Aladdin Asset Management is one of the software which very helpful to our company. I can check and verify the company asset easily and get all the details. And if I encounter problem, the account manager and customer service is very easy to contact to assist us. They always give us training so we are updated to the software.
PROSAladdin Asset Management is very helpful to our company to check and verify our company asset and even transferring of assets to our affiliates. I can easily get the report and track where is the assets.
CONSI cannot say that the software is difficult to use but maybe they can improve for the user to make more easier.
Vendor Response
Dear Heinrich, Thank you for taking the time to review us. We appreciate your detailed feedback. We have noted on your issue of user experience and have informed our Development team to look into improving it. Kind regards Aladdin SGE Team
Replied November 2020
Oliver
Food Production, 1,001-5,000 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
Aladdin Asset Management
Very useful in tracking asset. Great help in identifying assets and location as well as price value. Easy to use even in mobile application I can put all the details of the machine.
CONSI do not use much software unless there is a new and moving machine. Adhesive of tag is weak.
Vendor Response
Dear Oliver, Thank you for taking the time to review us. We appreciate your feedback. We have noted on the issue of tag adhesive and will ensure to improve it. Kind regards Aladdin SGE Team
Replied November 2020
Muhammad
Hospital & Health Care, 1,001-5,000 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2021
Good to use
Assign, when there is error on analyzer.
CONSI am using to assign a complaint of analyzer if any problem on it, for smooth workflow and taging.
Vendor Response
Dear Saeed, Thank you for taking the time to review us. We appreciate your feedback. Please feel free to share with us if you have any queries. Kind regards Aladdin SGE Team
Replied March 2021
Arslan
Hospital & Health Care, 501-1,000 employees
Used weekly for less than 12 months
OVERALL RATING: