Overall, our experience has been nothing but positive. Their customer support is on par with anything we've tried before and the learning curve on the tool is easy for front desk people to pick up. Good stuff. ;)

We vetted probably about half a dozen messaging platforms out there before selecting HelloShift to add to our arsenal of guest touchpoints at our resorts. So far, the results are great. Although we decided against using the chat function, the integration with SynXis IBE has been outstanding and easier than anticipated anyone that's ever tried to integrate with SABRE/SynXis knows EXACTLY what I mean by that - LOL). Two thumbs up, definitely helps with in stay issues.

If the software could grab guest reviews from GMB, Facebook, booking.com and the other OTAs it would be a huge plus. Other than that, it's pretty decent.

Increased communication and information sharing; improved issue tracking from start to finish; staff accountability; enhanced guest experience.

HelloShift's simple and intuitive design lends well to its ease of use. It has been quickly adopted by our organization's users; even those who are not very comfortable using computers. Our information sharing efforts within departments as well as across departments has improved tremendously. As has our issue tracking and staff accountability. All of which has helped streamline our operations and enhance our guest experience. Also, set up was very simple and their customer support has been highly responsive. Any question we had was answered quickly. They've even made an enhancement related to a question I asked, and personally contacted me when it was deployed. The mobile app is also very good for keeping in touch with what's going on while away from the office. When our free trial period ended and I asked if we wanted to subscribe, the response was "How could we not?!" This simple tool has been a game changer for us.

There really is not much we don't like. Only have some wishes: Right now the software only displays reviews from TripAdvisor. Would be great if they could include from others like Booking.com and Google as well. On the mobile app there is no way to mark a post as read like you can on the desktop version.

Poor customer service, not a lot to offer in terms of settings and customer messaging. I felt pressured to sign a contract with them which I didn't like.

Ease if use. Very nice interface. Good communication & management tool if you have staff.

Customer service, not much to offer in terms of functionality compared to competitors, additional charges for text messages.

You can message guests anything you need to let them know about like parking, arrival time and questions that guests gave

Not being able to add guests who have stayed with us in the past. Everything else with HelloShift is great

We are able to communicate with our staff more effectively. All the employees are engaged with workplace and are able to response quicker.

It make communication interesting and enjoyable. Its almost like facebook for work place that allows employees to be alert before they start their shift. I like the guest response feature that engages Front and guest for request and potential complains can be fixed by the hotel employee.

Connectivity issue. I would like to stay connect on the phone. Ability to add pre-existing photo to the comment. I understand you can take live picture and post it with comment but I would still like to add pre-existing picture to comments as well.

It's a really useful tool. I can just scan through the pages on my way to work and I would already know what to expect and how things are going even before I start my shift.

It lets you create tasks with a date and time reminder so you'll get a red notice when something is due and need your attention. You can also add different colleagues and departments involved with the task or issues.

It is not quite widely used yet, so communicating with other properties still requires lots of emails.

The ease of using it as a beginner. I learned it very quickly. The ability to schedule notes to certain departments makes my job as a supervisor easier. It allows me to help guests at the front desk. I really enjoy the mention of certain employees to give direct messages.

No software complaints as of yet. Not saying I am looking for any.

Our staff utilizes Hello Shift on a daily basis. It's a great tool that helps operations at our property run smoothly.

This software helps communication across all shifts and let's everyone from ownership to staff be on the same page.

I dislike that users are unable to delete posts if needed.

Ability to message guests, log maintenance tasks and monitor to-do lists makes this software handy and useful. Templates are created to message guests pre and post visits. It also creates a database of guests by so doing.

Notification alerts can be made more audible and attracting as sometimes, i don't get to know when there is need to respond to a message.

This software makes communication easy. When something is easy it gets used. A win- win for our team. I would recommend this software for any company that struggles with communication. There is also a record of communication and Tasks so you may monitor the end result. If you are scheduled a task you mark it off when it is complete. Due to this software being real time you no longer forget to get a task done, you just assign it right when you think of it.

It is real time.

When your internet is down it is not available

It's very similar to using today's social media (i.e Facebook), so it is easy to use and quick to learn. I like that it's easy to search through the history in case we need to look for past notes. For me, the best part is that it helps me get tasks done! I also love how there's an app -- I can always go on HelloShift when on the go! Customer support is always helpful!

I wish that there were more customizable features to HelloShift. Also, we used to be able to copy and paste images -- we can no longer do that. Maybe have a "preview screen" when attaching a document.

Very easy and effective program. User-friendly - not many glitches. However, the guest numbers' of repeat guests are hard to enter again.

very easy

guest contacts are difficult to input again

The ability to communicate with our guests before their arrival allows the front desk to personalize each guest stay. I also enjoy how quickly questions, requests & issues can be addressed.

Nothing comes to mind - a lot of updates have come in to place to make this software very compatible with all users.

This software makes communications between the Desk staff & Management quick and efficient, while also allowing things to be marked off as done so that nothing gets forgotten. Also good for reminders on future issues and orders.

No Cons that I have found.. This software has been extremely helpful

Amazing product that always makes my day to day tasks easier. I definitely recommend it to any hotel out there.

convenience. ease of communication

would like to be able to add more hashtags and filters. Search is not chronological and shows random dates. would appreciate a search that is chronological by date.

Overall it is a great system to have. The only negative aspect of the program is that is hard to find previous information.

Keeps track of daily information and you have to acknowledge you have read it

It is hard to find previous information, even with the search option.

The search is great! It lets you go back and even see archived notes. It keeps all of us informed. It's better than the Red Book!

The search

People need to read for it to be effective.

The team to guest texting ability has been a huge hit. Tasks and notes for in-house tickets work well.

The phone app could use a few update and tweaks. I.e, when completing tasks in a checklist - when you check off a box it brings you all the way to the top.

We use Hello Shift for all inter-departmental messaging, staff updates and for communication with our guests. Hello Shift keeps us informed and helps us take full advantage of all operational opportunities. S. Lee, GM

Documentation on activity & issues.

Have not found an issue yet.

I love Helloshift!! Anytime I have an issue I message them and they fix it within seconds.

This program is easy to use and very customizable.

The mobile version still needs some help.

The ability to communicate efficiently with my team and our guests.

This is a great app for communing with my team members and my guests. I can type in a note from my desk top or cell phone when I'm on the floors.

we try it and in a week we were sold. we have a 159 room in a old building have this help us so mush to get thing to guest and pass on..

I can see what is going on when i am at home

check list are a little hard to us

Texting the guest is, conveninent. A lot of guest rather get a text than a call

our upload a photo feature does not work

housekeeping and front desk

HelloShift is ease of use. Team work is more efficiently done through hello shift real time guest complaint solution and keep tract of all the records. its like Facebook for staff.

All the ways it is efficient but still notification and delete option we can not find. lots of notification .

It has been a great experience!

You can tag specific people or departments

It can be hard to find past posts / comments