Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
4.0 / 5
Customer Support
4.5 / 5
Functionality
4.0 / 5
Pros
"it can track EVERYTHING and can show it to you graphically, devices, servers, racks, environmental controls, power, networking."
"I like how I am able to modify a lot of areas to fit my needs"
"The ability to see a rack configuration is key. You can view the individual components of a storage shelf. You can also view the attributes of each component"
Cons
"Steep learning curve if no experience with DCIM. The initial set-up is a bit confusing and should be a streamlined as possible. Need a better bulk update system along with reporting"
"i wish there were a home version i could get."
"3D view edit lock button is something our users usually and repeatedly miss. I wish there is a different presentation for users to know when they can and when they cannot edit it. "
Nlyte DCIM Reviews
Filter by:
June 2020

Jared from US Department of State
Company Size: 10,000+ employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Take the Time to Make Your Job Easier
Nlyte has revolutionized my day to day work and made communications and simple data requests so much easier. The efforts to load the Nlyte with data was a significant challenge, but was absolutely worth every moment spent. Training is recommended for effective use, because Nlyte in not immediately intuitive to use in all its modules. While some may consider this a con, I considerate it a feature as protecting the integrity of the Nlyte database is a major concern and Nlyte walks a line between ease of use protecting data from changes by a novice.
Pros
Nlyte provides a comprehensive source to help me answer all of the questions that customers ask involving data center services. Mundane asset information is easily searchable, while diagrams and pictures are immediately available to facilitate descriptions to customers who may never actually set foot in the data center. Nlyte is a resources that has improved the communication of my enterprise for every person that needs to know anything about physical hardware to get a task done.
Cons
Loading the data that Nlyte will use is a significant undertaking. While Nlyte provides this as a service, security concerns kept my enterprise from taking advantage. At least 1200 hundred man-hours were spent to load the information from 10,000 assets, just to give an idea of the scope of implementing this solution.
Reasons for Choosing Nlyte DCIM
Research and peer reviews were the biggest contributors to choosing Nlyte, but the addition modules that will link VMware and Remedy put Nlyte over the top.
Reasons for Switching to Nlyte DCIM
The homemade java-script program that was previously used proved the facility of a comprehensive data base of the data center, so that my bosses would pay for a professional tool.
May 2020
David from State of Michigan
Company Size: 10,000+ employees
Industry: Government Administration
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
DCIM, Promices kept and a quatum increase in removing the curtains of data center mysteries.
The level of data collection required is a few orders of magnitude higher and the effort to collect was anticipated and has greatly improved our current processes in going to a digital development posture versus having to make trips into the hosting centers and reduced our associated risk.
Pros
once acclimated, you can see through the various tables how your hosting center is built from a micro level. Power from the Utility down to the switched outlet with audit trails, to all the interdependencies of the loaded software, data connections and management with move plan-o-grams to give the techs.
Cons
As with most of these applications it is very cerebral in being able to visualize your environment in the forms presented, initial user training is a real paradigm shift for those who don't live in the cabinets. If it had a graphical drag and drop creation methodology that would help a lot toward user intuitiveness of operation. Wish list? direct DWG import for rooms would be nice.
Reasons for Choosing Nlyte DCIM
it was the most mature of those we looked at and also best matched our needs from a floor modeling and business operations with the least amount of current process interdiction
Reasons for Switching to Nlyte DCIM
We outgrew the capabilities and did not want to invest in the development and continued maintenance to better match our changing needs.
July 2018
John from Promedica Health Systems
Company Size: 10,000+ employees
Industry: Hospital & Health Care
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
July 2018
Overpriced, mediocre product with poor support
This software is overpriced. Nice idea, poorly implemented and even more poorly supported.
Pros
Very customizable, however you have to customize about everything. Nice idea for a product, but poorly implemented, worsely supported and highly over priced
Cons
Support has a slow response time. Everything has to be customized and support is not much help. Manuals are poorly written. If you have a problem, they might call it a feature request and it will never get looked at again. If you see something in their demos, it will probably cost another 50k. They like to charge and overcharge for everything. If you make the mistake of buying this product, you will need an internal team to support it for all the "tweaking" and verifying that will need to be done to actually use the product. Highly NOT recommended
June 2020
Matthew from Department of State
Company Size: 10,000+ employees
Industry: Government Administration
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Brought us into the light
The system our service provider uses to track our data center assets is very antiquated and poorly built in-house. Adopting Nlyte brought us into the 21st-century by giving us the tools and capabilities that should be standard across the industry for all data center service providers and colocation customers.
Pros
The ease of visualizing our data center assets to customers and administrators offsite, and tracking our cabling configuration between the assets.
Cons
Either there’s no ability to open a new service request through Nlyte directly from the asset page, or it’s not intuitive to see how that could be enabled.
Reasons for Choosing Nlyte DCIM
Instead of providing an API to build our own connectors between applications, Nlyte offered the software solutions themselves.
Reasons for Switching to Nlyte DCIM
Nlyte gave us essential capabilities and tools that weren’t available but desperately needed from our in-house solution.
August 2020
Bertrand from Optum Technology
Company Size: 10,000+ employees
Industry: Health, Wellness and Fitness
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
August 2020
Nlyte in use
It is stable and reliable. However, it sometimes presents a mountain to climb when trying to gain usage of deeper held features. I think, too, response may be impacted by the workload that underlies Windows 10. This would reflect negatively on Nlyte.
Pros
Scope and completeness of feature coverage
Cons
Too often instructions and tips are written from the point of view of personnel very familiar with the inner working and technology behind the product. This shows up as acronyms not explained, or inconsistency in terminology usage. A terminology analogy would be to be directed to click on a button named "James" but finding only buttons named "Jim" and "Joe". This happens too often in many places other than Nlyte. as well. The user interface must be written from the point of view of a naive first time user. This is the most rapid path to User product acceptance.
Reasons for Switching to Nlyte DCIM
I was told they were uninterested in making mods to our user needs
August 2020
Ryan from DataSite
Company Size: 11-50 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
August 2020
Colo Facility
My experience with Nlyte from implementation to ongoing support has been great. We have been a customer for 5 years now and I don't have a bad think to say about the organization.
Pros
The ability to manage our own implementation and make additions and changes without outside help is a big selling point. As a colo facility our environment is constantly changing and the flexibility of this software makes a big difference for us.
Cons
I would like to see more training and/or ability to create custom reporting.
Reasons for Choosing Nlyte DCIM
We looked at a few different DCIM competitors that were available at the, APC and Siemens were two of the offerings. We found that Nlyte gave us the greatest flexibility in pricing, configuring, and scaling the solution to fit our needs.
May 2020
Anonymous
Company Size: 10,000+ employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
May 2020
Nlyte
Converting from previous DCIM tool was painful. After the conversion, the users are content with it. Many wish we could revert to previous tool but others see Nlyte as a good tool. Overall, it costs a bit more than than it should, given the value it provides.
Pros
Main page search feature. Integrates with our ticketing/CMDB tool
Cons
Conversion was very painful. Some data was not populated correctly, other data was dropped.
Reasons for Choosing Nlyte DCIM
Management was unhappy with current tool and this tool appeared to have the features we desired.
Reasons for Switching to Nlyte DCIM
Expected additional features from Nlyte.
May 2020
Micah from Financial Services
Company Size: 51-200 employees
Industry: Financial Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
May 2020
Great flexibility but needs more
Nlyte is a great and useful product, but it could be so much more than it is
Pros
I like how I am able to modify a lot of areas to fit my needs
Cons
I wish there was more that I can modify, for example I would like to be able to change the titles of fields, I would like to be able to change the shape of the tiles, I would like to create custom dashboards that would appear IN nlyte, so that people didn't have to go somewhere else to see the dashboard, and I wish I could create multiple assets at one time, especially if they are all the same material.
June 2020
Keith from Genuine Parts Company
Company Size: 10,000+ employees
Industry: Automotive
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Head and shoulders above the rest
Nlyte has made a big impact on the way our company manages data center migrations and management. Being able to show business owners a 3D model of their racks, along with the monitoring of power, space, heat and available U space, adds confidence and allows migrations to happen with fewer reservations.
Pros
Nlyte gives administrators the ability to update changes in bulk, allowing for large datasets to be created in minutes or hours rather than days or weeks. I was able to map the power chain (UPS-Generator-PDU-Panel-beakers-circuits-receptacles-rack power strips) for a large data center in about an hour. Global data center migrations are now much easier than before, when spreadsheets were the norm.
Cons
I'd like to see better integration between the NAO and NEO GUIs. If it were one seamless GUI, and the NEO monitoring functions were more intuitive, that would be a huge win. NEO can be a daunting GUI to get working correctly.
Reasons for Choosing Nlyte DCIM
The NAO interface and 3D modeling was far above any competitor's GUI.
August 2020
Lovedeep from Best Buy Canada
Company Size: 10,000+ employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2020
Simple and Easy
Nlyte gives our Infra team to have visual view of DC floors And best part is the efficient lifecycle management of assets
Pros
We had no previous DC management tool in use and were completely relying over complex excel sheet management. With transforming DC management through Nlyte we reached a simple, easy and accurate data management. Out of many, the most impressive feature I found is Nlyte Asset Optimizer (NAO) that makes asset lifecycle management very efficient.
Cons
3D view edit lock button is something our users usually and repeatedly miss. I wish there is a different presentation for users to know when they can and when they cannot edit it.
March 2020
William from BNY Mellon
Company Size: 10,000+ employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
March 2020
review
Good so far, but definitely needs improvement
Pros
Using the search function is easy, and allows you to quickly move assets around. The visualization/power monitoring are useful for planning and allow users to quickly identify gaps in their respective programs
Cons
Steep learning curve if no experience with DCIM. The initial set-up is a bit confusing and should be a streamlined as possible. Need a better bulk update system along with reporting
October 2018

Joe from TransUnion
Company Size: 1,001-5,000 employees
Industry: Financial Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2018
Best DCIM tools on the market.
I would recommend this tools to any company interested in getting a complete CMDB tool. I would suggest that they speak to other customers using the product to get a real view on what Nlyte can provide. I seen the other negative review and I am not sure they received the good review of the product line. I also would like to say that Nlyte is not like the big players offering the same solutions. They are able to provide better support and updates quicker than the larger player in the industry. I like that I can speak to the CTO of the company at any time and share my ideas and feedback.
Pros
I have been a Nlyte customer for over 5 years and I am using it's asset management and environmental monitoring tools (NAO & NEO). I have both integrated into my CMBD allowing me to pass CI data and providing updated records for ticket resolution. I like the easy of use related to customizing the applications. I also find the support to be very responsive and knowledgeable.
Cons
Would like to see easier integration related to API configuration. I have seen other apps and they also have the same challenge.
May 2020
James from State of Michigan
Company Size: 10,000+ employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
The Infrastructure software i didnt know i needed
asset maintenance, space availability, project planning
Pros
it can track EVERYTHING and can show it to you graphically, devices, servers, racks, environmental controls, power, networking.
Cons
i wish there were a home version i could get.
June 2020
Loukianos from Department of State
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Functionality
5.0
June 2020
Nlyte for Asset Management
Nlyte was a vital tool for our Configuration Management Database. Since the information was provided directly from the Data Center Operators we were able to cross reference the data information in Nlyte with other sources that we had on hand
Pros
The ability to see a rack configuration is key. You can view the individual components of a storage shelf. You can also view the attributes of each component
Cons
There were some issue when we attempted to export data from Nlyte to an excel document.
May 2020
Robert from Library of Congress
Company Size: 5,001-10,000 employees
Industry: Government Administration
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
LOC / Nlyte
Pros
Service Now / CMDB, and Power management
Cons
Nothing - Complete end 2 end DCIM product
August 2020
Santosh from Best Buy Canada
Company Size: 10,000+ employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
August 2020
DataCenter and me
Overall this product has helped us and i am liking it.
Pros
Although the product is more complicated, but its easy to use. We still need to use all of the features but for now it has helped us a lot in maintaining the database of equipment we have in the data center.
Cons
Bulk loading is still complicated and need to be improved making it more user friendly. Network connections are major part of the DC, can this be made more simple.
June 2020
animesh from Fannie Mae
Company Size: 10,000+ employees
Industry: Financial Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Very poweful DCIM tool
Data center management and provisioning workflow.
Pros
Bulk Data manager is a great feature as well as cabinet planner.
Cons
Could be little difficult for new users.
August 2020
Sanford from NCR
Company Size: 10,000+ employees
Industry: Banking
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
August 2020
Data Center Details
Great service from everyone I have worked with at Nlyte! Can't wait to become an expert in this.
Pros
The interface is easy to use and there is a lot of information at your fingertips.
Cons
There are so many details that need to be obtained in order to implement this. Takes a monumental effort for me (the customer) to get this thing rolling.
Reasons for Choosing Nlyte DCIM
My boss wanted this.
March 2020
Valerio from IBM
Company Size: 10,000+ employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
March 2020
Good product!
for now I can use nlyte to monitor the situation of spaces, power and wiring of a small part of the data center
Pros
I am quite happy with the nlyte product, even if to use it at its best, there is an need for an efficient organization of people who keep everything up to date.
Cons
I wish it was faster in its use and a little more "smart"
August 2020
Anonymous
Company Size: 1,001-5,000 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Functionality
3.0
August 2020
Good product but more advanced features needed
Good
Pros
It is easy to use with intuitive installation and graphics.
Cons
I would like too see integration with PLCs and SCADA for better use.
August 2020
Antti from Fujitsu Finland
Company Size: 1,001-5,000 employees
Industry: Outsourcing/Offshoring
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
4.0
August 2020
Nlyte DCIM
Pros
Fast and responsive. Easy to understand and use.
Cons
Requires quite a lot manpower initially to get most of the software .
June 2020
MARK from NCR
Company Size: 10,000+ employees
Industry: Financial Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
June 2020
first time user
Pros
ease of use and installation. it was a lot easier than expected
Cons
it's pretty comprehensive but could use some more detailed options
August 2020
Mehulbhai from Design
Company Size: 1,001-5,000 employees
Industry: Mechanical or Industrial Engineering
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
4.0
August 2020
My Review
very good
Pros
Ease of defining devices, integrating devices, keeping visual representation of different performance aspects of data center site
Cons
everything is good just takes time to get used to it.