The access for my drivers rocks! Also the reporting gives me a quick look at any issues with my fleet.

No real cons to it. It is superb. I enjoy it and so do my drivers.

We began our experience when Whip Around was new to the US market. Since then we have rolled along with the growth in the company. That includes switching account managers multiple times in the last year. During our first 1.5 yrs with Whip Around we had a really solid and knowledgeable go-to person who I assume knew the program inside and out due to being a part of the early days. Account managers now don't seem to have the same passion or commitment to the product as the original person we worked with. The biggest shift for me personally as a user has been feeling like we lost a personalized touch and that my input had value to the future look of updates.

For us, the software's primary goal was for our employees to perform daily inspections for DOT compliance and the internal awareness of vehicle/equipment concerns or defects.

As an early user, we have had to adapt to many updates, and some of those caused hiccups in our console that we manually updated once discovered. We would the app to be more useful to our shop mechanics, rather than them having to use a desktop computer for some things (out of service/back in service is a good example of that wish).

Its great for pretrips but other than that trying to use anything else I have struggled with bugs or just a release of the feature to early to where it really needed more thought and development. I hope to see some corrections of the current features to make it more used friendly on all platforms.

The inspections tab works great its user friendly on both driver and mechanic side and I don't have any issues there.

1) I wish you could make assets available to more than one group. I want to separate my mechanics and drivers since they have separate forms but I would then have to have 2 of every asset making me pay double. 2) I wish you could achieve vehicles. We have had trucks get totaled and we have to keep pretrips for records but we don't need to keep paying for the asset to be active when we don't have it any more. 3) I wish the phone app was more comparable to the computer. There is so much you cant get to or navigate on the phone and it makes it hard when you out in the shop trying to look through inspections and work orders of the truck you are trying to repair. The app overall is just not user friendly for mechanics which makes it hard to teach them to use it. 4) This would be a great tool for mechanic shops if you found a way to make a customer asset for vehicles not owned by the company.

When it’s required it forces the operator to do a walk around

The ability to report damage immediately

Phone signal is spotty and this only sends with cell service

Whip Around is the best option for vehicle inspections and maintenance we've come across. The process is streamlined and easy to use. The ability to create driver accounts to track inspections helps hold employee's accountable for the company vehicles they operate.I have found the fine folks at Whip Around are open to suggestions in hopes of serving their customer base better by always seeking to improve their services, and that's something I respect a great deal. Thank you!

I absolutely love every aspect of this app. I was able to customize the app to our needs just by playing around with some of the features on my own. After meeting with [SENSITIVE CONTENT], I felt all our questions or answered. Any feature of the app I didn't know about was shared with me thanks to [SENSITIVE CONTENT]'s extensive knowledge. Customer service is key with any business, and Whip Around knocks it out of the park with their accessibility to speak someone If there are questions in need of answering.

• Don't know if it's possible, but it would be amazing to have a Pre-existing Damage Section for the Assets. Some of the vehicles we have in our fleet are pre-owned, and they come with small scrapes, scratches, and minor dents•The ability to copy individual cards to other forms. I found when we have a vehicle out service, and we have to swap supplies to other vehicles, being able to copy a card with the specific information to another form would be useful.•The ability to video record during an inspection of our patrol vehicle lights would be fantastic. I heard this is something that should be available at the end of this year.

We are using Whip Around most particularly for Inspection reports on trucks and trailers as well as Inventory control and a mechanics checklist. Thus far, it has been great. We are supposed to be able to combine it with our Verizon Connect account, which we havent figured out as of yet, but it is a matter of time before it gets even better.

The ease of use is probably the best thing. We did a simple training for our crew one day and started use the following Monday. It was really easy to use.

Have not really found a con as of yet...

I often tell folks, if I didn't run a transportation company I'd be the national sales manager for the U.S. for Whip Around. I'm 100% on the team.

The ability to save, sort and analyze data without a team of staff to transfer paper spreadsheets to complex excel files.

While the platform design and function has certainly improved since the early days, and I'm pretty sure our company was one of your first U.S. subscribers, there is always room for growth in user/admin functionality and site navigation. But I'm confident you have people already on it.

Has been great for the last 7years. Inhave brought on 3 different companys and has worked out amazingly.

I love the ease of being able to teach new employees how to use the software in less than a day. Its very simple compared to others i have used.

Sometimes i which the maintenance side would allow to put in a consistent hourly rate for the techs rather than you or them having to put the cost in manually.

I stepped into a situation with 30 Recreational Vehicles with varying conditions and I was drowning trying to figure out which units needed what work. After researching and receiving demos from multiple providers, I did a trial of this and was sold. The utility of this tool is great and I cannot imagine trying to keep track of all these units the way we had before I bought this business.

WhipAround understands what's important about finding, managing and resolving defects to a vehicle. From start to finish I can digitally facilitate this aspect of my work, keep straight the status of the units, communicate clearly to several stakeholders, including insurance companies. The interface is intuitive and I can navigate around it easily with links to an inspection, a defect, a form, an asset readily available.

There are times that my inspections (which can take over an hour) will time out and I will lose my work in the middle of it. Doesn't happen often, and I think it might be if my phone switches from wifi to cell signal, but it has been frustrating. I also wish I had access to landscape photography and larger resolution images if needed.

Great experience so far

Being an electronic Pre/Post Trip. We now get our defects sent same day instead of wating for 2-3 days

Drivers and or Assets cannot be assigned to more then one 'Team"

Overall WhipAround is a huge improvement to some of the more archaic methods of fleet management. The interface is a healthy design, user friendly, and excellent at navigating you where you want to be. The product itself offers a vast amount of tools and resources available to you at different levels.

I enjoy the ease of general fleet management. Helps us detect issues that could otherwise go unnoticed.

I don't have much to say about cons, it's more about the usage we personally get out of the product vs the capacity it could provide other companies that operate differently.

Whip Around solved a lot of difficulties with a completely remote workforce in that drivers have no reason not to submit paperwork and payroll on time. Now they cannot submit late and claim that the email was lost. If they can take a picture they can submit their trip sheets. We can design and then arrange inspection cards for any subject quickly and easily in a way that makes performing and completing them easier for the drivers who can execute them in less than two minutes from anywhere they happen to be at any time avoiding excuses such as they were working and didn't have access to their PC. Whip Around app provides time stamps and a GPS location at the time of report submissions which eliminates a lot excuses and abuse. Generally our employees like it and even our 1099 drivers appreciate the tool. Used creatively, Whip Around has provided us with several ways to solve problems associate with an entirely remote workforce prior to the pandemic, allowed us to conform to requirements that developed out of the pandemic, as well as provide proof of vehicle and driver condition should our client's employees would try to throw our people or vehicles under the bus to collect overtime or play favorites with local transport providers they know personally whenever we enter a new contracted area.

Its ease of use especially for our drivers who are not always equipped with a personal computer.

There are no cons with Whip Around that I can think of.

Overall, Whip-Around is a great product and a very effective tool.

I am part of a team that manages over 70 drivers and a fleet of 33 vehicles in 16 states. This software has been the perfect solution to remotely manage pre and post trip reports, vehicle maintenance, and driver compliance. It’s very simple to implement with drivers due in large part to not require special or expensive equipment - most of our drivers use the free app on their own smartphones. We also use inexpensive Samsung tablets which we leave on the vehicles (one per vehicle). Other great features are the document management for fleet and drivers, mechanic notifications and updates, and the ease of generating reports and summaries.

The only thing I would like to see improve is the driver communication tools. Currently, there is no feature in place that notifies drivers of the status of faults they reported. There is a feature to leave comments on a fault report, but drivers are not notified of those comments. Also, there is a feature to alert drivers if they miss a report or to send them reminders, however, it only sends these notifications via the app for drivers, so they would have to be logged in to see it. Sending text messages directly to the drivers via their personal mobile phones would be much more effective.

I have loved using Whip Around. Since we have started using it, it has automated our maintenance program so when a service is due, it automatically creates a work order and sends i to our mechanic. One of the other best parts is the customer service. They have ALWAYS been prompt and helpful.

We do all our vehicle inspections with this software. I like making sure that inspections are done by the drivers by forcing them to take pictures of all 4 sides of the vehicle. It also helps if we find damage to be able to go back and find when it appeared and have proof.

I am still working on figuring out the maintenance side of it. There have been several improvements. The one issue is that a drivers comments do not appear on a work order. When you turn a defect to a work order, it only shows the category. For example, lights, when the driver fails it and says right headlight out, it only shows on the work order as a light failure.

The CSR's at Whip Around are amazing to work with - they check in regularly to make sure everything is okay, they provided and in-person training for free, and always answer questions in a timely manner. They have a chat feature and someone always replies within minutes!

This software is very easy to use, as it can be used on a cell phone, tablet, etc. Our Service Technicians picked up on it very quickly, and it encouraged them to do all pre and post-trip inspections in a timely manner, which helped with our DOT compliance.

There is nothing we don't like about this software. There are even features we don't currently use, but it has so much potential .... I can't say enough about how this software has helped our Service Managers manage inspections, repair, etc.!

Much easier to track and share inspections

Creating Faults to track repairs and being able to assign to mechanic to be signed off on once repaired.

I would like to see some user/driver based forms. ie: Payroll Entry, Time Off Requests, Parts Requests, etc.