Per user license and Enterprise version is very costly.

The apps needs a little work since I have to log in almost every time and touch ID is hit or miss.

Every single thing, it is absolutely amazing and easy to use. If you have a lot of clients you can add them by business and add details for them.

A lot of API support with 3rd party applications.

Overall It is a great option for MSP's that I highly recommend. It is good for users in other departments aswell to keep track of important documentation.

Great product - some features aren't as intuitive as I might like.

When it comes to maintaining the most important information for your clients, IT Glue is perfect.

There is a built in password generator and you can copy the password without ever showing it to onlookers. Excellent product for an MSP with multiple organizations under it.

This integrates with so many of our programs and automates much of the documentation from them versus having to enter it manually like before.

It is easier to find the documents we need. It's nice and organized and the search functions/customizability is wonderful.

Great tool, I love the search button, it does an extensive research of whatever you type in there.

This has greatly reduced the time needed to support our clients. I also like the integrations with ConnectWise and Kaseya.

I now have a good way to track my customers networks, assets, passwords and anything else.

Access to credentials is easy and painless. The RunBook export was really amazing and well laid out.

With so many options for storing documentation, it can sometimes be difficult to quickly find the information you need.

Easy To Use - Especially for non technical people.

Another great benefit of IT Glue is the Autotask integration, should a ticket come through and trigger a keyword then Autotask can automatically pull an IT Glue article relate to the keyword.

Well thought out, easy to use, and intuitive software. Designed for MSPs and every piece of information for a client fits in a specific location (and relates to others).

The usability of the software and the ability's to track assets effectivity.

The sute is well managed and the customization options are fantastic. You can store a lot of information,securely,on this site.

It is regrettable that there is so little competition in this area. Because of this the product is expensive and the service poor.

This is by far the best documentation software I have ever used. Prior to it we were using the KB function in Autotask PSA and it was so antiquated.

My techs no longer have to hunt for information and then worry it is outdated.

The documentation system is great and the ability to download all the information you need is very helpful. It's also very secure and has a good innovation team behind it.

There isn't much that I can say about ITGlue that is negative.

It’s the best professional level software for any office or school. Very reliable and super user friendly.

I grew up with this software, it was taught to me at school and I thought it was the only way to do things. I was in love with Microsoft 365, its useful, accessible and easy to use tools.

I love that the programs integrate seamlessly and can store files online in the SharePoint platform for ease of use when sharing documents for collaboration.

It's very easy to use and the fact that you are able to not only switch between them very quickly and seamlessly, but the fact that they integrate with one another is amazing.

Overall experience is great start from installing to using and updating yearly in the organisation. It just takes care of its own when it comes to updating which is great.

It is terrible on mobile or even if you just have the admin panel taking up half of your screen. Can be frustrating to work with.

The overall suite is nice to collaborate with fellow employees on specifically Microsoft Teams is amazing for collaboration.

My overall experience is good  I would recommend this program to everyone. I have had a positive experience  with this program.

If I have no internet connection then I an not able to access anything which can be frustrating if I am out somewhere with no connection.

My experience with Microsoft 365 has been great. I really like using the software because it helps me with business letters and eeseach.

It's nice to have a one-stop-shop for all of your needs. That makes it super helpful because it works across platforms.

Non profit pricing is excellent. Love the Office 365 Exchange much better than on-site.

Customer Service is included in the cos,  I have had to call them a couple of times and have been taken care of by a real person and they have resolved whatever issue I was having.

Everything you love about the disk version of Microsoft but in the cloud. Super easy to use, super easy to share - and you can plugin in Grammarly.

I like some of the apps that you can integrate with the system. They are superior and more advanced.

There are many things that I love about this program. The price point is fantastic, especially considering all the resources you get for a small monthly fee.

It's super easy to setup for my employees. I get the peace of mind they are using the best.

And all includen in the same plan. I use it in my work space and its amazing, the flexibility and the integration is amazing.

I like the ease of use of Office 365. It is a great value for the money and helps me keep all of my business information easily accessible.

The auto quarantining is a bit aggressive and sometimes has false positives. As an admin I can release them so no email is lost, but still a bit annoying.

I love that they offer Office 365 for free to use, and I love the ease of most of their apps, such as Microsoft Word, and a few other docs.

Doing the same search query on desktop vs. browser will consistently return different results, which is particularly frustrating. The calendaring system has also gotten worse over the years.

The overall experience has been wonderful. Even the customer support was a pleasant surprise, compared to others.

It was a godsend to have 365 in place, because I was able to move my business out of the office as needed during the more challenging springtime, and now have the option to work from home as desired.

The microsoft suite is amazing because it is compatible with pretty much everything now. Making documents is great because it has review things where you can send things to other people.

Microsoft Support is horrible and it takes an incredibly long time to get through to them if you have a problem.

Overall Microsoft 365 is an amazing product with great features and wonderful customer service.

The customer service staff is amazing and well trained. My experience with Office 365 has been amazing and I will continue using this product.

It’s been a great product and I like having mag programs to get various jobs done. Price point is good and quality is great.

The worst thing would be that its hard to recover lost excel documents as they don't show in recent workbooks.

I love that this program is very easy to use and has lots of functionality. I also love that there is a place to find answers when necessary.

Great suite of products. With Excel, Word, and Outlook being at the forefront of the great softwares that are part of office 365.

Ease of use and the ability to communicate and share your screen with coworkers. Great part of the Office 365 suite.

US Dollar

IT Glue is a cloud-based IT documentation solution that caters to small businesses across various industries. Features include checklists, relationship mapping, runbooks, document automation, asset tracking and more.


IT Glue's relationship mapping feature helps users to link related items together and define and understand relationships between various elements. The solution's runbooks feature enables users to keep track of the different procedures involved in documentation. Users can also print multiple hard copies and offboard routines after their completion.


Additionally, IT Glue offers features such as access control, domain and SSL tracking, SOC 2 compliance, version control, a template library and import and export functionality. It supports integration with multiple professional services automation systems. Users can also create custom integrations with the help of built-in REST APIs.


Services are offered on a per-user basis after a one-time setup fee. Support is offered via phone, email and online FAQs.



LongDescription

File Management

Document Templates

User Management

Document Storage

Access Controls/Permissions

Activity Tracking

Contract/License Management

License Management

Active Directory Integration

SSL Security

Single Sign On

Traceability

Rules-Based Workflow

Knowledge Management

Customizable Fields

Collaboration Tools

Full Text Search

Template Management

Data Import/Export

Offline Access

Self Service Portal

Audit Trail

Version Control

Configurable Workflow

Inventory Tracking

Real-Time Data

Performance Metrics

Configuration Management

Role-Based Permissions

Real-Time Notifications

Workflow Management

Asset Tracking

Alerts/Notifications

Knowledge Base Management

Reminders

Multiple Format Support

Service Level Agreement (SLA) Management

Customizable Templates

Document Review

Document Automation

Dashboard

Audit Management

Customizable Branding

IT Reporting

Asset Lifecycle Management

Compliance Tracking

Supplier Management

Customizable Forms

Backup and Recovery

IT Asset Tracking

Secure Data Storage

Archiving & Retention

Third-Party Integrations

Task Management

Document Management

Search/Filter

Issue Management

Remote Monitoring & Management

Inventory Management

Activity Dashboard

Dashboard Creation

Support Ticket Tracking

Monitoring

Event Logs

Drag & Drop

Support Ticket Management

Policy Management

Help Desk Management

Document Capture

Reporting/Analytics

Process/Workflow Automation

Documentation Management

For the IT sector

Encrypted Password Storage

Credential Management

IT Asset Management

Templates

Password Management

Change Tracking

Relationship Mapping

Tagging

Knowledge Library

Checklists

Commenting/Notes

Approval Process Control

Forms Management

File Sharing

Document Generation

Cataloging/Categorization

Customizable Reports

Text Editing

Reporting & Statistics

Basic: $29/user/month*
Select: $34/user/month*
Enterprise: $39/user/month*
5-user minimum.
*Terms & conditions apply. Prices are per user, per month, based on a 36 month term. There is a one-time $545 fee for Standard Onboarding, or $1419 for Premier Onboarding.

Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

IT Glue

Live Online

Webinars

Documentation

Videos

Microsoft 365, formerly Office 365, is a suite of office collaboration and productivity applications. The software encompasses modules that enables the use of Microsoft Office suite and cloud-based solutions such as Skype, Exchange and SharePoint. While Microsoft 365 can be deployed through single sign-on leveraging an Active Directory, the software’s functions can be configured on the online portal. It provides products such as OneDrive, Outlook, OneNote, PowerPoint, MicrosoftTeams and SharePoint.


Primary features of Microsoft 365 comprise hosted services, office applications, updates, collaboration tools and Microsoft 365 Education. Additionally, users can leverage the suite for cross-platform efficiency, updated workflow, on-air meetings, cloud collaboration and email hosting.


Catering to businesses and homes, Microsoft 365 can be accessed via web, iOS or Android operating system. It also provides on-premise solution for enterprises. Support is provided via email, phone and an online help desk. Pricing is per user per month.



Meeting Management

Email Monitoring

Two-Way Audio & Video

Presentation Tools

Project Templates

Data Synchronization

Calendar/Reminder System

Team Calendars

Communication Management

Brainstorming

Office Suite

Calendar Management

Room Booking

Scheduling

Multiple Projects

File Transfer

Email Templates

Contact Management

Notes Management

Booking Management

Mobile Access

Discussions/Forums

Two-Factor Authentication

Address Book

Real-Time Updates

Email Management

Video Support

Customization

Multi-User Collaboration

Data Visualization

Event Management

Microsoft 365 Business Basic: $6.00 Microsoft 365 Business Basic USD$6.00user/month
Microsoft 365 Business Standard: $12.50 Microsoft 365 Business Standard USD$12.50user/month
Microsoft 365 Business Premium: $22.00 Microsoft 365 Business Premium USD$22.00user/month

IT Glue vs Microsoft 365

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

Popular Comparisons