We were nervous to change at first and thought it was 'too good to be true' but decided after talking to several references, we'd give it a shot. [SENSITIVE CONTENT HIDDEN] was great getting us started and listened to what we wanted, made suggestions and edits, and we are very happy with the end product. We were then handed off to our rep, [SENSITIVE CONTENT HIDDEN], who has been incredible from the start. We chat with her weekly and she's very understanding with all of our questions and we feel very comfortable with her.

We like that it's a one-stop shop for marketing with incredible customer support! We can post to multiple platforms, track what people are interested in on our site, listen to leads, and get help from our rep within minutes. Our rep, [SENSITIVE CONTENT HIDDEN], is always making great suggestions, answering our questions or finding out the answers for us, and she makes us feel like we matter to her and to Surefire.

At first we didn't like that we couldn't make direct changes to the website ourselves. On our old platform we could go in and change things pretty easily. We quickly learned that we should allow the 'pros' to do those changes and to be honest, all we have to do is send a request and it's honored in just a short time! We just had to get used to the new system.

Surefire Local has greatly increased the traffic to our website from one year to the next. The results have been huge and evident.

The platform is very easy to use and navigate. It allows me to easily show and share with my husband/co-owner of our business how all aspects of our social media and website are functioning.

The only thing that I would change is the time it takes to load some sections/pages and the functionality when using Mac browsers (Firefox and Safari).

Horrible, not sure how they are still in business.

The GUI was nice and interactive, but GUI's don't generate leads.

The lack of follow through on their promises.

The application is okay. It is priced way too much. We hired Surefire in November of 2023, not knowing all our options, and used their platform for the contract length of three months plus a couple more. The web interface is okay. We found Thrive CRM, which does the same function, plus we get a database function with it for a fraction of the cost. I canceled well before they charged our card again in March 2024. They charged it anyway and then tried to contact me to save the business. I had to dispute the charge with American Express and waste a lot of time going back and forth with Surefire Local. I would recommend you check out Thrive CRM and compare. Surefire is not a great marketing partner at all.

Single Platform to publish content to Facebook, Google Business and Linkedin

The cost is way too much. We looked for alternatives once we saw the most essential assistance provided by Surefire

It has made my job so much easier. The platform allows me to do most tasks from one site.

The platform is streamlined and user friendly. Information is quick to access and easy to track.

There really is nothing to not like about the software.

From the beginning, Surefire Local Sales Team promised us a lot. We signed the 3-month contract on the Premium Plan which included Account Manager (who was available for a call only 5-7 days after I needed assistance) Reputation Management (never used) Content Publisher (we received 0 content for after 2 months of use) Directory Optimization (Marketing team never optimized anything) GeoJuice (Could be Useful) Chatbot (Clients used it) Email Marketing (never used) Social Media Management (we received 0 content for after 2 months of use) Search Optimized Blog (we received 0 content for after 2 months of use) Posts (we received 0 content for after 2 months of use) PPC Management (never launched, telling us, that Marketing team never worked with Locksmith before) LSA Optimization (Marketing team never optimized anything) Digital Marketing Strategist (I never even had a call with a marketing strategist, only with the account manager!) I send a cancellation ticket from the website. No response. We stopped using the software. As I mentioned before, the contract was only for 3 months. 6 months later we received the invoice for 6 months! No calls, no emails about payments. With only a 3-month contract, how can you possibly collect money for 6 months?

The software itself is OK. Definitely not for their price. I would pay $200 for the software itself.

This software is not for mobile locksmith services or any services where you need more than just a phone from your client. When I used the software myself, that was ok. As for CRM, we needed additional information about our clients, such as the make and model of the vehicle. The price for the basic package was too high, so we purchased the Premium plan which includes all the content creation, SEO, PPC management. The marketing by itself works terribly, you can schedule calls only in 5-7 days.

They promised everything, provided almost nothing, and wasted thousands of our dollars. We wanted to support a local company but after a full year of being ripped off, 3 different account managers, and a steady DECREASE in organic leads, WE ARE DONE and hope that no one else has to experience what we have. Surefire Local seems like a sinking ship. The turnover rate of employees is rapid and very concerning. Hiring Surefire Local was a very expensive mistake for our business.

The only useful service provided by Surefire Local was the scheduled marketing posts they did.

Almost everything as it was not user friendly and it was terribly redundant.

It has been an absolute waste of my time and money. Unfortunately, I seem to be on the must avoid and definitely don't let her log in category right now, so cancelling these recurring charges on my VISA is a whole different battle. They sure are quick to be, right on time each month, but can't return a phone call of do anything for our organization for the past 6 months.

They talk a big sales pitch, called me for 1 call, avoided calling me back for several other sessions they scheduled, and talked about hurrying up to get me on the "platform". I've paid thousands of dollars for nothing! Try getting them to cancel and refund you! That's the nightmare I have right now! Do your homework, and spend your money wisely, by avoiding Surefire Local like the plague.

The least thing I like is the fact I've never seen any of the so-called software, but I'm out thousands of dollars and can't get anyone to call me back.

Total disaster. I was lied to get me to commit to the company, so I'm considering a fraudulent inducement to contract case against them. Stay away is my best advice. The sales people will lie to you, and it's only after they have your card and money is taken that you learn the truth.

There's little I liked about the software as I promised in November 2021 that ads would be running "by Thanksgiving". By the time of my cancellation (this month) exactly zero ads ran. They did do some canned social media posts, but it was a total waste of money that did nothing to drive clients to me.

The dropping a pin feature was not as easy as represented. I had numerous calls with employees to resolve various problems, and they stopped communicating with me, or providing any help whatsoever in January 2022. The so called client rep ignored me and my emails for over three months.

The service I receive from our account manager is fast and he does a really good job.

Its potential, The review requests function

It's hard to tell/trust how accurately it works

god awful

Geo Juice is what I liked the best about this service

Customer Service is what I liked the best about this service

Never got off the starting block. Our agreement going into it was that they would not need or request admin access. That's the first thing they did once they got paid. I'm not looking forward to the battle got get my money back.

Their sales pitch. It was good. But they immediately broke trust when they decided to request administrative access, which they were asked about over 10 times. They always said they didn't need it... but in the end, that's the first thing they asked for after they got paid.

The fact that as soon as they got paid, they requested exactly what they said they would not need. Administrative access.

Awful experience. Frustrating for a small business owner.

The dashboard is pretty good and the app was ok to use

They never delivered the website they promised after 8 weeks. The only lead calls I got were spam calls. The website leads I got were from out of state. When I asked if we could target my local area they said they can’t do that.

It was a headache. I would click to approve a post. Did so for a month and still never went through

Customer service was a joke. For 3 months my software was not what I was told it was going to be.

Everyone has been very helpful and genuinely interested in our success, helping us use the software effectively

Effectively markets and tracks my social media and online presence, takes things off my plate to use my time better selling and running my business

I am still learning all the features, hope to be up to speed soon to take advantage of all SF has to offer

Horrible. Spent hours attempting to work with rep, but content writers were incapable of producing practice state specific material.

Nothing good to say. Wasted thousands of dollars!

Sales rep and account manager misrepresented their expertise in marketing for elder law, probate and estate planning practitioners. Content was horrendous.

This is a great one stop shop for all things digital in your business.

This is a great one stop shop for all things digital in your business.

Honestly i can't think of anything that doesn't work well.

to start when i decide to try this company i have option monthly or contract , isaid let me try 1 month the sales guy said let me give you discount if you start 3 months , after months and half decided to no continue due to everything , i ask for my money back they said i signed a contract they can"t give me the money back I DONT RECOMMEND IT THIS MARKETING COMPANY !!!! BECAREFULL GUYS

none of this services they take to long to do one thing

customer service especific the [sensitive content hidden] and his supervisor