Hey Chris! Thanks for leaving your awesome review. At WellnessLiving, we understand that your success is our success, and that business owners like yourself need your management software to work perfectly for and with your business, no matter where you are in the world. That is why we have put so much energy into creating the right solution with the right features for you, and making sure that everything always works exactly how you need to grow your business in the direction you want. Thanks again for your review and we look forward to helping you streamline your business even more in the coming months!

Replied January 2018

Dear Syed, Thank you so much for taking the time to share your positive experience with WellnessLiving! We're thrilled to hear that you're finding value in our services and that we've been able to support your small business through these challenging times. We understand the financial pressures that small businesses face, which is why we strive to be as accommodating and supportive as possible. It warms our hearts to know that our efforts have made a difference for you. Rest assured, maintaining open communication and ensuring fairness are top priorities for us. We're committed to working with you to find solutions that meet your needs and alleviate any burdens you may encounter along the way. Should you ever need further assistance or have any questions, please don't hesitate to reach out to us at support@wellnessliving.com or leave a voicemail. We're here to help in any way we can. Once again, thank you for choosing WellnessLiving. Warm Regards, Anthony S

Replied April 2024

Dear Lauren, We sincerely apologize for the frustration you've experienced with our software. Your feedback is invaluable to us as we continuously strive to improve. We understand the inconvenience caused by the frequent error messages and difficulties with passwords/sign-ins. Our team is dedicated to resolving these issues promptly and effectively. We acknowledge the inconvenience of suggesting cache clearing to numerous users and are actively working on permanent solutions to prevent such occurrences. We regret any lost business and the lack of readiness you felt upon starting. We're committed to ensuring a smoother experience for you and all our users. We'd appreciate the opportunity to discuss your concerns further and regain your trust in our platform. A member from our Customer Excellence team will reach out to assist you with resolving these issues and making sure you’re satisfied. Warm regards, Anthony S (Marketing Specialist)

Replied March 2024

Dear Elizabeth, Thank you for your glowing review of WellnessLiving. Your feedback truly means the world to us and serves as a testament to our ongoing commitment to providing top-notch service and innovative solutions. We're thrilled that you find WellnessLiving to be the perfect all-in-one booking system at an affordable price. Our goal is to provide comprehensive features that simplify your business operations while remaining user-friendly. Your recognition of our platform's simplicity in a tech-heavy world means the world to us. Regarding the occasional glitches during upgrades, please accept our apologies for any inconvenience caused. Our dedicated team works tirelessly to promptly address any issues that arise, if you’re ever experiencing issues reach us at support@wellnessliving.com. Once again, thank you for your kind words and ongoing support. If there's anything more we can do to enhance your experience, please don't hesitate to reach out. Warm Regards, Anthony S

Replied March 2024

Hey Kelly, We're all about customer feedback and then taking that information to continuously improve in any way we can. We're doing it with our support team, we're doing it with our pricing plans and we're doing it with our software. We get requests from customers all the time, "why don't you add __ feature", or "I'd love it if you could integrate with __ platform", and then we build those features, which we release in our updates every few months. The impact can be amazing because even a simple enhancement to save a few clicks on one page can, over time, save staff hours of admin work, it helps your business and it also helps us be a better platform. We're sorry to hear that your experience wasn't positive when you were closing your account. It is our policy to require a phone call when you request an early account closure prior to the end on a 12-month plan, although I am glad to see that after speaking with our agent you were able to close your account on the timeframe you had in mind and without fee. We're sad to see you go but we hope you can find the right software for your business. Sarah M. (Customer Advocate)

Replied May 2023

Hi there, We are so sorry to hear about the frustration you've been experiencing with our software. As you know, your business is unique and you have your own style of doing things. We recognize that every business owner operates differently and that is why we've created several ways to accomplish the same goals within the software. That's where our support team is there for you to ensure the software and your business are both performing at their best. We didn't get your name or any other details, otherwise we would have reached out to you right away. Please contact us immediately so we can help. Thank you for your feedback and let's work through this together. We want to make this right! - David R. (WellnessLiving Customer Advocate)

Replied April 2020

Hey Sam, Thank you so much for sharing your experience with us! We are thrilled to hear that since switching from Mindbody to WellnessLiving, you've found our platform instrumental in streamlining your business operations. We pride ourselves on delivering a user-friendly solution that simplifies management tasks, and it’s wonderful to know you’ve noticed the difference. Our team is constantly enhancing our features to ensure an even more seamless user experience. Additionally, we're delighted that our customer service has met your expectations. At WellnessLiving, exceptional support is our commitment, as we aim to provide the highest level of assistance to our clients. Should you encounter any issues or have any questions, please don’t hesitate to reach out to our support team at support@wellnessliving.com or give us a call. We are here to assist you every step of the way. Thanks for choosing WellnessLiving. Warm regards, Anthony S (Customer Advocate)

Replied April 2024

Hey Masha, Thank you for the review! We love helping Canadian businesses succeed at WellnessLiving with our all-in-one business management solution. We're totally committed to your success and we actually prefer to take the time to get to know your business so that we can provide you with the support and walk-throughs on how to best use our software for your needs. We're passionate about what we do and you can always count on our support, day in, day out. There are certainly a lot of features in WellnessLiving because it's designed to be an all-in-one solution for all your business needs, from payments to scheduling and more. We're sorry to hear that it wasn't easy learning to use everything, our interface is designed to be as intuitive and easy-to-use as possible but we understand the learning curve is different for everyone and we provide our level of extensive support so if you ever have a question or inquiry you can always get an answer, right away. Alli Y. (Customer Advocate)

Replied April 2022

Dear Maria, Thank you so much for sharing your positive experience with WellnessLiving! We're thrilled to hear that you find our platform easy to navigate and functional. Our team works hard to ensure that our tutorials are always available to assist you along the way. We're delighted that you haven't encountered any issues, and we appreciate your feedback. Should you ever need assistance or have any questions, please don't hesitate to reach out to us at support@wellnessliving.com or give us a call. We're here to help make your experience as seamless as possible. Thank you once again for choosing WellnessLiving. Warm Regards, Anthony S (Marketing Specialist)

Replied April 2024

Dear Holly, Thank you so much for sharing your experience with us! We're thrilled to hear that you've been enjoying using WellnessLiving, and we're especially delighted to know that our customer service team has been able to assist you so effectively. We understand that navigating new software can sometimes be challenging, but we're here to make it as smooth as possible for you! If you ever need help or have any questions, please don't hesitate to reach out to us at support@wellnessliving.com or leave us a voicemail. We'll be more than happy to assist you every step of the way. Your feedback about some features being hard to find is valuable to us, and we're continuously working on improving our platform to make it even more user-friendly for you. Once again, thank you for choosing WellnessLiving! We're here to support you in your journey towards success. Warm regards, Anthony S (Marketing Specialist)

Replied April 2024

Hey Samantha, Thanks for the review, we're thrilled you made the switch from Mindbody and chose WellnessLiving! We get customers switching over every day, and many of the stories are the same - the transition was simple and they are now saving a ton of money without needing to pay for additional add-on fees. We take pride in being an all-in-one platform that is easy for you to navigate, and we're always adding even more features to help you get more bang for your buck. We're sorry for the inconvenience reaching Support by phone in the past, we've now added a toll-free support number for all our Australian customers. Our agents are passionate about answering all your questions and helping you succeed with our platform, so please do not hesitate to contact our Support team for any assistance. Natasha B. (WellnessLiving Customer Advocate)

Replied May 2021

Wow, thanks for the great review Mark! WellnessLiving is built to do everything Mindbody can do, but at a much more affordable price. It's amazing that you made the switch after 10 years on that platform, I can't image how nerve-racking software it must've been at first but I'm glad that our onboarding team was able to help make your move a success and that you are now saving money with WellnessLiving. It's awesome to hear that you're using rewards, that's a huge part of any business nowadays as the power of incentives is one of the most powerful tools to keep clients coming back to your business. At Mindbody they like to charge an add-on fee for that, but fortunately rewards is one of many features already included in your plan, at no additional cost. WellnessLiving was founded on a respect for you - our customer - and we recognize that our sole purpose is on supporting your business. Thank you for choosing WellnessLiving! Jack T. (Customer Advocate)

Replied August 2022

Hey Bob, Thanks for the great review! We support thousands of businesses in so many different industries and our job is to make sure that your software is consistently easy for you and your clients to use. We're sorry to hear about some of the issues you've encountered lately. Unfortunately the last update release wasn't as smooth as we'd like and we're taking important measures to ensure the disruption doesn't occur again. Please also know that we are going full throttle to build feature requests coming from users such as yourself. Over these past few years alone we've added literally hundreds of individual features and enhancements, almost entirely coming from the customer request system with big examples such as Power Search, Message Center, auto-updating Client Groups among many, many others. We're continuing to move as fast as we can to build the amazing solutions being requested and I think you'll love to see what's in our coming updates! Steven H. (Customer Advocate)

Replied September 2022

Hey Mohammad, Thanks for the great review, it's awesome to hear that you like working with our support team. We offer substantial Help Center resources for our customers like the Knowledge Base (1000+ articles) and the Community Forum, but sometimes you'll have a question where you want to get an answer right away and there's no substitute for having a knowledge and savvy agent at the ready when you need it. I'd like to clarify on the part where you mentioned issues with the software. We provide immediate assistance to every customer inquiry, be it a question, an issue or even a complaint on how the software works. The way our process works is simple: you bring it to our support team, and we provide solutions based on your business needs and the use case. More often than not there's a setting in the backend or a way to it set it up differently which is exactly the type of thing our support team likes to help with. Frequently, we also get customer requests to enhance the software by adding or improving on certain features. These range from simple tweaks in the interface to entire new features for adding revenue streams. We build a lot of those enhancements with each of our regular updates and we use an upvote system where we prioritize topics that businesses are requesting the most. Occasionally we also come across instances where a particular feature isn't working as intended, and in those cases our development team fixes it right away - no upvotes required. We stand out from the competition in many ways but WellnessLiving customer support is what truly sets us apart. Thanks again for the great review. Steven H. (Customer Advocate)

Replied March 2023

Hey Paolo, Thank you for taking the time to share your wonderful review of WellnessLiving on Capterra. We're thrilled to hear about your positive experience with our all-in-one software and the excellent customer service you've received. When it comes to switching from Mindbody, we're proud to be your choice for a music school-focused solution. Our onboarding team is dedicated to ensuring that your transition is as smooth as possible, and it's wonderful to hear that your onboarding experience exceeded expectations. While Mindbody has its limitations for your unique needs, WellnessLiving not only caters to music schools but also provides a robust suite of features to enhance your operations. It's fantastic to know that our scheduling and billing features meet your needs precisely, allowing you to save valuable time and reduce potential errors. We understand the importance of streamlining processes, and our integrations and automations, including Zapier and Mailchimp, are here to make your life easier. As one of our newest integrations, Zapier opens a world of endless possibilities of seamless automation and connectivity for you. Through a series of automated workflows called "Zaps," you're then able to connect to over 5,000 of the most popular work apps, including Mailchimp. It's truly a win-win for your music school! Paolo, we really value your understanding regarding the occasional speed issue, especially considering the volume of data you manage. Remember, your feedback helps us continually optimize our system for even better performance. We're thrilled to have you as part of the WellnessLiving community, and we're here to support your music school's unique requirements. Your choice to switch highlights our dedication to delivering top-notch customer service and tailored solutions. Our team is always just a message away, and we're committed to ensuring your experience remains fantastic. If you ever have more insights to share or any questions, please feel free to reach out. You can send us an email at support@wellnessliving.com or hop on our Community Forum: https://community.wellnessliving.com/page/home/ I'm confident you'll get the answers you're looking for in a timely manner. Again, thanks Paolo for choosing WellnessLiving, and here's to continued success for your music school! Warm regards, Quentin W. (Customer Advocate)

Replied September 2023

Hey Katie, Thank you for your wonderful review! We're truly appreciative of your kind words and thrilled to have you as part of our community. From creating classes and events to the seamless booking for your clients, we're delighted that you're enjoying our software for your yoga studio. We value your feedback on Event setup and purchasing rules; it helps us improve. Regarding the Elevate Staff App, our team is continually working to enhance its performance. Should you have questions or concerns, please reach out to support@wellnessliving.com, or leave a voicemail when you call, and our team will promptly assist you. We'd love your insights on our Community Forum, a place to share, ask questions, and influence our software's future. Check it out here: https://community.wellnessliving.com/page/home/ Thank you for choosing WellnessLiving, Katie! We're here to support you every step of the way and look forward to this journey together. Warm regards, Adam S. (Customer Advocate)

Replied January 2024

Thank you Neely for your feedback. We are pleased to hear that you find the software intuitive and easy to use not only for yourself but for your clients as well. We are however incredibly sorry to hear that you have encountered difficulty with the platform. Your feedback is vital to our growth and mutual success. Our number one goal is to ensure that yourself, your staff, and your clients are all getting the most out of the WellnessLiving platform. Neely, a customer support team member will reach out to you shortly to see how they can help. Our support agents are knowledgeable WellnessLiving experts that can help you to optimize your business with our software. Please also refer to the knowledge base day or night for a quick and informative solution! Also, we now have a community forum for our customers to voice their concerns and suggest improvements. We would really appreciate hearing from you there! Tony M. (WellnessLiving Customer Advocate)

Replied January 2020

Hey Tracy, Wow! Thank you for the exceptional review! We are delighted that your experience with us has gone so well since the day you became a part of the WellnessLiving family. All our team members across our various departments are excited to be part of your journey and to help support you at every step of the way. As a company, we're passionate about giving boutique fitness studios everywhere access to the same powerful tools big businesses use to grow revenue and retain their clients, all through the power of simple-to-use automations that allow you to seamlessly manage your day-to-day and to make sales in your sleep. FitVID On-Demand video is another benefit that many of our most successful customers such as yourself have used to add huge value to client packages, which certainly helps boost auto-renewals on your most valuable and loyal group of members. We're very thankful to be working with you and we're looking forward to speaking again soon! Jack T. (Customer Advocate)

Replied June 2022

Hey Jonalyn, Thank you so much for sharing your amazing words! We've been blessed to maintain long-term working relationships with so many amazing customers like you! It's 100% true, no right-minded business owner looks forward to the trouble of moving to another software platform and perhaps our biggest skill has been in taking the pain out of software migration. Although outwardly there's quite a contrast between the yoga and software industries, success for any business largely comes down to being able to take care of your customers and in providing good value and we've been enormously fortunate to grow with the continuous support of an amazing community in the yoga and wellness space. For us, the only way forward is to reciprocate that amazing level of support to studios like yours in every way that we can to help you succeed and grow to your fullest potential. Thank you for choosing WellnessLiving. Alli Y. (Customer Advocate)

Replied October 2022

Hi Katya, I am sorry to hear about your experience. As with many software companies, you have signed up on service agreement for a fixed period of time, and we'll need to get in touch with you directly in order to process any requests for early closure prior to that date. Several members of our team attempted to contact you last week by phone and by email when you submitted your request but unfortunately it seems they weren't able to reach you. Please know that I'd really like to help you with your account and make this right. I've sent you an email, if you can please respond or alternatively email me back at support@wellnessliving.com and I will see to it that we help you with your account right away. Naz H. (Customer Advocate)

Replied January 2023

Hi Keturah, Sorry to hear your experience wasn't positive as we hoped. Our main goal is to provide an all-encompassing business management platform tailored to the unique needs of music schools like yours. We've collaborated closely with hundreds of music schools to refine our features, ensuring that they address every aspect of your business, from easy client booking to schedule and equipment management, marketing solutions, and advanced reporting. Upon investigating your account, I noticed that you reached out to our Customer Support Team for assistance with a scheduling issue last year. However, it seems that we were unable to connect with you despite making several phone calls and sending emails. I understand how frustrating it can be when things don't go as expected, but please know that our Customer Support Team is here to help, and they excel at resolving such issues. There could be various reasons for the discrepancy, such as client-side cancellations, schedule edits by staff, or purchase/booking rules set up in the backend. All we'd need is the opportunity to work with you to dive deeper and get you the answers you're looking for. We're sorry to see you go, but we genuinely wish you all the best in your future business endeavours. If you ever reconsider and need assistance in the future, our team is here to support you. Warm regards, Jack T. (Customer Advocate)

Replied August 2023

Hey Jessie, Thank you for sharing your fantastic feedback. We're absolutely thrilled to hear about the positive impact our platform has had on your business. First and foremost, we're delighted that you've had such a great experience with our Customer Service Team. We pride ourselves on providing top-notch support, and it's heartening to know that you've found our team to be polite, helpful, and dedicated to solving any issues you encounter. Your satisfaction is of utmost importance to us. We understand your preference for being charged in Canadian Dollars, and we appreciate your feedback on this matter. We continually assess ways to enhance our billing processes, and your input is invaluable in this regard. It's fantastic to hear that WellnessLiving has helped you streamline your business operations. By keeping better track of your clients and offering easy-to-sell, high-value memberships, you've not only saved time and money but also increased your revenue. Your success is a testament to the power of our platform, and we're honored to be part of your journey. If you ever have more suggestions or questions, please don't hesitate to reach out at support@wellnessliving.com. We're here to support your business every step of the way. You can also visit one of our community-driven platforms to get the answers you're looking for. Knowledge Base: https://www.wellnessliving.com/knowledge-sharing/knowledge-base/ Community Forum: https://community.wellnessliving.com/page/home/ Thank you for choosing WellnessLiving, and we look forward to continuing to serve you. Warm regards, Sarah M. (Customer Advocate)

Replied September 2023

Hi Coleen, Thank you so much for taking the time to share your thoughts and experiences with WellnessLiving. Your feedback is invaluable to us, and we're thrilled to hear that you've had a positive journey with our platform. It's fantastic to know that WellnessLiving has played a crucial role in helping you stay organized and make the most of your valuable time. We understand that your business demands efficiency, and we're committed to providing you with tools that streamline your administrative tasks and enhance your client experience. We greatly appreciate your understanding when it comes to technical challenges. While we strive to make our platform as user-friendly as possible, we know that sometimes issues can arise. Our 24/7 Customer Support Team is dedicated to assisting you promptly and effectively, ensuring that you receive the help you need to keep your business running smoothly. We're also pleased that WellnessLiving aligns with your budget and offers the features necessary for the growth of your online business. Delivering value at a reasonable price is a top priority for us, and we're delighted that our platform has met your expectations. Your success story is truly inspiring, Coleen. From keeping your business organized to enhancing your marketing and communication skills, we're proud to be a part of your journey. Happy clients are the cornerstone of any thriving business, and we're thrilled that WellnessLiving has contributed to your clients' satisfaction and loyalty. At WellnessLiving, we're continuously working to improve and provide you with the best tools and support. May I suggest you visit our Community Forum—it's the place to go to provide feedback and insights on our software, apply to participate in user testing, ask questions, view our product roadmap, and request new features you'd us to build next. Here's the link below: https://community.wellnessliving.com/page/home/ Thank you once again for choosing WellnessLiving. Your continued success is our utmost priority. Chris C. (Customer Advocate)

Replied September 2023

Hey Michaela, Thank you so much for taking the time to share your positive feedback about WellnessLiving. Switching to WellnessLiving for better tech support and a more competitive price is a choice we're grateful you made. We're dedicated to providing high-quality service and support to all our clients, and we're thrilled that you've had such a positive experience with us. We truly appreciate your support, and we're thrilled to hear about your excellent experience with our Customer Solutions Team! We understand the importance of easy and efficient communication with our 24/7 support, and we're delighted that you find it effortless to connect with us whenever you have questions or need assistance. Providing prompt and helpful solutions is our top priority, and we're here to work through any questions or concerns you may have. We appreciate your feedback about adjusting to some settings, and we're pleased to hear that these adjustments haven't posed any major challenges for you. We're continually working to enhance our platform and user experience, and your input is invaluable in helping us make improvements. It's wonderful to hear that you recommend WellnessLiving to other yoga studios, and we appreciate your trust in our platform. We also take client feedback seriously, and our recent update, which incorporated many great recommendations from customers just like you, reflects our commitment to delivering the best possible solution for your business and others. If there's a new feature you'd like to see built, please let us know on our Community Forum: https://community.wellnessliving.com/page/home/ Once again, thank you for choosing WellnessLiving as your partner in managing your yoga studio. We're here to support you every step of the way, and if you ever have more feedback, questions, or need assistance in the future, please don't hesitate to reach out at support@wellnessliving.com. Your success and satisfaction are of utmost importance to us. Wishing you continued success and growth for your yoga studio! Warm regards, Rebecca C. (Customer Advocate)

Replied October 2023