All GovPilot Reviews
1-25 of 76 Reviews
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Clyde
Government Administration, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
GovPilot - Good Functionality and Operability
The GovPilot modules provide a great mechanism to record, track and manage the large quantity of rental properties we administer and the diversity of issues that are reported to our local municipality.
PROSThe best feature in GovPilot is the responsiveness of the Staff. They are timely in their actions to correct issues. They take our feed-back and integrate features into the modules which tailor them to our unique circumstances.
CONSWe can not identify any drawbacks or shortfalls so far since issues are infrequent and corrected quickly when they do occur.
Vendor Response
Thank you very much for your review and feedback! Our onboarding, account management, and customer support teams take great pride in being responsive and helpful to our customers! We are happy to hear you have enjoyed your experience with GovPilot thus far!
Replied September 2022
Jonneigh
Government Administration, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Property Data Base
I use this software everyday and love it. I think it has much more capability than what I am currently using it for. I have found their support to be available and responsive. Executive has made our Customer Relations a dream.
PROSThis product provides and excellent property data base that I hope to expand upon. I would love to include our taxes and water bills, etc. We currently use it for our Building Department and it's a great way to keep your file information and records in one spot with all your forms. The applications are very user friendly and have made our lives much easier for processing of permits. It has literally made my workload much more manageable. I highly recommend this product.
CONSAs with any new system, the start-up was a bit frustrating working out kinks etc. Had an issue with credit card processing but everything was fixed.
Vendor Response
So glad that you love using our software! Thank you for the kind words.
Replied June 2019
Kathryn
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2018
Very pleasant staff
It's ability to ne modify to fit individual needs. When a change is required to suit an individual customers needs it is corrrcted for that one customer.
CONSFile size capacity to send to other people's emails is limited. The development team is working to fix this issue. Also sometimes changes are not reviewed before put into place.
Vendor Response
Thank you so much for the kind words and useful feedback!
Replied July 2018
Richard
Information Technology and Services, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2016
Powerful, Easy to use, Customizable, Amazing
The ability to convert static, antiquated paper forms into digital, GIS-supported cloud-based formats that initiate departmental workflows and government-constituent communication has been a huge improvement and time saver for County residents and our employees. The experienced staff at GovPilot have guided the County through many paper form conversions, always finding a way to customize county systems in ways that meet project specific needs, ultimately improving processes, response times and accountability to our residents. Unlike large corporations that have a take it or leave it attitude, GovPilot welcomes suggestions and seeks feedback, employing an inclusive, team-oriented approach to developing and implementing improvements to our systems quickly and accurately - no matter the complexity of the project. Once the changes are ready for deployment, the GovPilot team comes onsite to provide in the field and office training for all employees and managers involved in the new process.
PROSSoftware is flexible, customizable, and easy to use.
Vendor Response
Thank you for the kind words, Richard! It is a pleasure working with you and your team.
Replied December 2016
Riddhi
Government Administration, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2020
GovPilot Review
Overall, I have a great experience with GovPilot.
PROSI like the feature that allows us to communicate directly with our residents so that they know exactly what actions are being taken to resolve their issue.
CONSSome improvements can be made in the maps section of the form. It doesn't allow the resident to move forward unless they have an exact location that GovPilot can detect. If GovPilot cannot detect the location, the resident is unable to move forward with logging in a complaint. I would suggest making that optional and allowing the resident to explain in detail where their issue is located in the case that they do not have an exact address.
Vendor Response
Thank you very much for your feedback Riddhi! We're pleased to know that GovPilot is working well for you and your constituents.
Replied June 2020
Kevin
Government Administration, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Our process is evolving, and Gov Pilot is there to help and adjust at every turn.
Gov Pilot makes scheduling, enforcement, the inspection process, issuance of forms and certificates, and record keeping easier and ties all processes together to get a complete and easily accessed record of township properties.
PROSWe use Gov Pilot for complaints and violations, rental registration and inspections, and CCO application and inspections. We are able to cross-reference all our applications and get an overall view of properties and a complete record for each. The team provides incredible support.
Vendor Response
Thank you for the glowing review! We enjoy working with you and we are so glad that you are satisfied with our software and service.
Replied July 2017
Melissa
Government Administration, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Melissa Gleason - Camden County IT Administrator
Easy to use Dashboards and ability to customize the Dashboard. Easy to filter within modules. Easy to have new modules setup. Easy ability to add permissions to modules. Easy to use Reporting feature. Issue fixed quickly and effectively. Ability to create automated workflows on modules and ability to add pre-defined emails and forms that can be generated with information in the module.
CONSIssue with reporting location. Not always is a concern or issue that needs to be reported is from an exact address.
Vendor Response
Thanks very much for your review and feedback, Melissa. It is a pleasure to work with you and your colleagues in Camden County!
Replied August 2022
Charlotte
Government Administration, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
As a user
Not as much phone time and email time sending the complaints to the proper department and person. Also - Adm notes section allows us to give more information to the department handling the complaint without getting on the phone. Putting things in writing can do away with any misunderstanding there may be when discussing on the phone with the person handling complaint. Follow up to the department on a complaint and the time since it has been 'in progress' is easily determined by the dates listed on the spreadsheet page. Helps keep track of the many phone calls and emails that come in as complaints or simple inquiries on Township items.
PROSAutomatic send of complaint to the proper department handling said complaint. Also, ease of looking up past complaints by name or location. Very easy when on the phone with resident checking up on complaint that was issued a while ago.
CONSSometimes the addresses that the residents give us will not come up on the prepopulated drop-down menu. Most of the time the problem is the address may be a store within a building that has a lot and block that are for the entire building and not just that store. Or sometime there is a crossroads intersection that has a complaint and crossroads don't have a block and lot number to go by.
Vendor Response
Thank you, Charlotte! We love working with your team.
Replied October 2017
Debbie
Government Administration, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed August 2022
Review
Ease of entering information, printing out forms, customizing settings
CONSWhen uploading information the program sometimes duplicates instead of updating the information previously uploaded
Vendor Response
Thank you very much for your review and feedback Debbie. I'm glad that our account management and support teams were able to work with you to resolve the duplication issues you mentioned!
Replied August 2022
Chris
Information Services, 501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Good bang for your buck
GovPilot is a team of dedicated, hard working professionals that tirelessly realize your vision. Unlike most software on the market they will customize to meet your needs.
PROSAs a middle sized organization we are challenged to find right sized software. We have enterprise expectations but do not have staffing adequate to achieve economy of scale. GovPilot has the right balance of complexity to empower our users without overwhelming them.
CONSLike most businesses today they are understaffed and work long hours to keep up with workload. You should understand this going in and expect to exercise patience during implementation and deployment.
Reason for choosing GovPilot
Right balance of cost and complexity.
Reasons for switching to GovPilot
Assessment department switched software leaving the permitting software hanging.
Vendor Response
Thank you very much for your review. We look forward to continuing our work with your team and aim to be available to you when needed!
Replied March 2022
Mike
Law Enforcement, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Easy to Use and Adaptable
It was an easy transition to this system. It only takes a few minutes to enter a concern and anyone else on the system can check on any call to see where you are on it, whether you need to follow-up, contact someone, or what needs to b done to close it out.
PROSThe are straight forward and easy to use/understand. The support staff and sales staff worked with up so we could see what we wanted to see, not something we did not want/need. If we have a problem, the chat room is quick and easy, with positive responses.
CONSHaving to use "SAVE" after typing a long narrative to save it.
Vendor Response
Thank you for te kind words! Thrilled to hear that you found the transition to GovPilot to be an easy one, as we work hard to ensure our clients' comfort during this phase.
Replied July 2019
Sue
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
The GovPilot Team is very accommodating. The software has nice features and helps with tracking.
As records custodian, the software's tracking of records is very nice; no more logging in excel spreadsheets for OPRAs. GovPilot also allows for the residents to complete an application for Zoning, OPRA, Rental/Resale CCOs, etc online. The residents are able to see receipt, processing and fulfillment of their requests. It's a really nice tool.
CONSI have no issues at this point. I can't complain about the support that the Borough has been receiving from the GovPilot team...they've been great.
Vendor Response
Thank you so much! So nice to hear that your department and residents are happy with GovPilot.
Replied May 2018
Matthew
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
The Property Pilot software is a valuable tool for our municipality.
The ability to access the program from anywhere and view property parcels and other important information.
CONSThe program can be glitchy at times and not all parcels will show up for some reason. It is not clear whether this is a GovPilot issue or related to the third parties (Mod IV system, etc...) which provide the information.
Vendor Response
Thank you very much for the great feedback!
Replied May 2018
Dana
Government Administration, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Municipal Court Database
While this was their first attempt at a court database, they did a pretty fantastic job. They listened to what I wanted and needed and we all worked together to get this very useful database!
PROSThis is an easy way to keep track of our municipal court citations. The ease of use for both myself and our police officers is exceptional!!
CONSThere isn't much that I don't like about this software
Vendor Response
So glad you find our software useful, Dana. Thanks for the kind words!
Replied June 2019
Marc
Government Administration, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2018
Changed the way we work
We are in the very early days of using GovPilot beyond just the initial reason we bought the software. Recently, we were evaluating offers to buy properties in the City. Using GovPilot, we were able to make far more informed decisions about these transactions. We were able to see violations on the buyer's properties, overlaying zoning and redevelopment areas on the map, and even click through to google street view. I'm looking forward to even more functionality as we build new tools and add new data.
PROSThe technical support is fantastic. If you can dream up the function and the work flow, the development team can build it.
CONSThe software has a relatively high level of reliance on your existing GIS system and data from other sources. GIGO.
Vendor Response
Thank you so much for your detailed review! So glad to be accomodating.
Replied September 2018
brian
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed August 2017
I like the GovPilot package. Helpful for record keeping and tracking.
Easy to use and it has features that are needed to maintain proper records.
CONS1. I would like the ability to open the Admin Tab without going into Edit Mode. 2. I would like the ability to print the comments from the Admin Tab without doing Copy/Edit and therefore loosing formatting.
Vendor Response
Thanks to your feedback, those two issues have been resolved!
Replied August 2017
Jeanne
Government Administration, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2017
The staff are awesome and worked with us for any request we had. Quick responses too!
The automated responses and tracking ability especially for complaints and OPRA requests. Also the GIS component that shows various municipal features.
CONSMore flexibility with the GIS feature layers and ability to associate digital documents with parcels
Vendor Response
Thanks, Jeanne! So glad that you find our staff and software helpful.
Replied July 2017
Christopher
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Since signing on, customer service and project management has been #1. Perfect applications for us.
The items that we love the most is the customization that can be done. From the littlest form to the most complicated application, no matter what we are looking to do, GovPilot is able to accommodate us. They are easily able to seamlessly take antique paper applications and make them into easy to use online forms that give us the ability to track items that we never were before.
CONSAt this time, we have yet to find anything that we do not like. As a new user, we have been able to modify and update everything that we have requested to in a very timely manner.
Vendor Response
Thank you, Chris, for the glowing review! We are always happy to help.
Replied April 2018
Jenny
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2017
A pleasure
I feel this product answers all the needs of my office and town residents.
PROSVery User Friendly!!! Very government friendly... The information on in one spot is the best.... An Amazing product
Vendor Response
Thank you for the stellar review!
Replied October 2017
Paul
Used free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2016
Excellent web-based GIS tool!
As a Professional Land Surveyor for over 20 years, I have witnessed many changes to the process of collecting, mapping and displaying field data. Whether it was paper drawings, CAD and now GIS, the "tools of the trade" have changed but we still must provide accurate information and make it easy to access, understand and use. That's where, I believe, "web-based" GIS has a big future and the good people at GovPilot have created a great tool that displays mapping data clearly to the public via a custom Internet web portal. GovPilots portal graphically displays all of the Town's assets on a web-based map with a simple, easy to use layout for the Town's residents and staff members to use (24 x 7 x 365).
Vendor Response
Glad that you find the GIS map useful, Paul. The endorsement of someone with your level of experience means a lot, thanks!
Replied January 2017
Stephanie
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2018
I have truly enjoyed working with rep on the build out of our software
I like that all files are contained in one format. I will also really enjoy the "notes" section when it becomes available later this month.
CONSI don't really have any cons right now, I'm just trying to get familiar with the software. One con would be that the notes are not available right now.
Vendor Response
Thanks so much, Stephanie! We truly enjoy working with you too.
Replied May 2018
Kate
Used weekly for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2017
I am unaware of the cost so I cannot answer the value for money
The ability to quickly and easily look at the all the applications and see the status of them as a whole.
CONSThe load time can be quite long and I had a issue with addresses not being on approvals for SOP but that is being changed.
Vendor Response
Kate, glad that you find GovPilot easy to navigate and are making use of our wonderful Account Management team!
Replied October 2017
Teresa
Information Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed June 2019
gov piolt
How to find contractors and the permits issued to them.
PROSSoftware is easy to use but still need help in certain areas.
CONSI don't feel we had enough training after we were on gov pilot. Still asking questions/help.
Vendor Response
Thanks!
Replied June 2019
Joe
Government Administration, 51-200 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2017
GovPilot is an intuitive and easy to use program.
Easy to access information that our residents can view from almost any device.
PROSThe software is easy to use and navigate. If you have existing shape files for you data it's very easy for you to send them to GovPilot to have them added.
CONSI would like to be able to output layers/maps to a large format file for printing. Currently the software does not do that. You can't edit shape layers either...something that would be helpful for plotting data points or boundaries.
Vendor Response
We are pleased that you find GovPilot easy-to-use. That is always our goal when developing new capabilities.
Replied July 2017
Joe
Used free trial
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
Reviewed October 2015
Improved efficencies through auotmated workflows and data collection
Pros: Great tool for gathering data for statistical analysis, communication between divisions. The workflow system delivers real time information and is easily adjustable. In conjunction with tablet use, it allows for more efficient use of inspectors. The system customizes the forms, letters and workflows to your needs.
Vendor Response
Thank you, Joe! Happy to have made a difference.
Replied December 2016