Collabora Online vs ConnectWise ScreenConnect

RATING:

4.7

(88)

Collabora Online has 88 reviews and a rating of 4.73 / 5 stars vs ConnectWise ScreenConnect which has 1903 reviews and a rating of 4.68 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (88)
4.7 (1903)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
5 / 5
4.5 / 5
Last Review Written
February 20, 2024
May 23, 2024
Pros/Cons
  • Pros

  • It has turned out to be user-friendly which makes it very likable to everyone. Being in the team that purchased and implemented this software is my pleasure.
  • Instant performance is the most impressive thing about Collabora Online. I consider myself lucky for always being in the front line in the implementation and launching processes.
  • Cons

  • Collabora Online has nothing at all to be disliked.
  • It works on the internet any time your connection fails will stop.
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  • Pros

  • I love the ease of connecting to other offices to see if they have appointment availability. I love that I can even do it on vacation.
  • I really like the ease of use and the ability to integrate with other products in our inhouse customer support solution.
  • Cons

  • The worst part, which is minor is the amount of customisation and branding.
  • While using the ConnectWise Control, the connection seem to drop quite often which can interrupt the work being done on the device.
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Pricing Range
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$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos