All Mattermost Reviews
1-25 of 154 Reviews
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Emily
11 - 50 employees
Used less than 6 months
OVERALL RATING:
3
Reviewed October 2021
Not the best collaboration software
Joerg
Verified reviewer
Research, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed January 2023
Excellent open and free solution to team communication
Setup was smooth, server operation is transparent, user management trivial and everything just clicked into place when we were looking for a simple yet functional solution to team chat
PROSMattermost was absolutely trivial to set up and maintain, which was a huge plus back during the first dawn of Covid where we struggled to find a solution to team chat that allowed us to host on-premise, keeping all our data local - a must for many projects which have complicated data privacy regulations that are a nightmare to work around with cloud based products
CONSOne of the paid feature is unlimited search, and as a free user (10,000 line search limit, I think), it is often unclear whether you can't find what you're looking for because you hit the limit or because it's just not there.
Reason for choosing Mattermost
Pricing, ability to self-host, ability to keep data on-premise, fantastic personal data policy
Sergio
International Trade and Development, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2020
Best alternative to SLACK
I really liked the platform. My team found it easy to learn how to use it. Now we are replacing email communications with Mattermost.
PROSIt's free, it's open source, it has very easy to follow documentation. It's safe and secure. It works smooth.
CONSIt could have sub-channels and addittional options to configure. Could give native option for audio sending.
Reason for choosing Mattermost
It's free, open source, well programmed, nice interface, easy to learn install and use. Safe and self-hosted.
Jon
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed December 2017
Almost really good.
Slack with AD integration at half the cost. But I still wish I could afford Slack.
PROSSlack integrations just work on Mattermost. The theme choices are very nice. The ability to host my own on-premises server is very nice. Technical support staff is very knowledgeable and competent. I'm not made to feel like an idiot if there is some specialized knowledge that I don't have.
CONSThe Android client is extremely buggy and fairly slow still. Selecting a push notice to open Mattermost to view and respond in the thread does not always open the right thread and is always slow (even on LAN, with the latest gen of Android phone!)). The client MUST be snappy and it just.. isn't. The Windows client becomes slower and slower the longer you have it open, so it must be restarted every day or two. It's a little buggy; sometimes new messages make your view scroll up instead of down. But it works well enough most of the time.
Norah
Utilities, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2023
Mattermost 2023 Review
I like that Mattermost not only offer instant messaging tools but also allocate web conferencing capabilities.
CONSSearching keywords on chat doesn’t hide messages on private chats.
Emily
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Mattermost for Internal Communications
Screen sharing enhances large file sharing via drag and drop.Business instant messaging.
PROSI like how Mattermost has a lot of features:- internal communication, screen sharing, web conferencing, business instant messaging and chat all in one place.
CONSFor nearly a decade now Mattermost has been a useful program, with no drawbacks in business matters.
Caroline
Hospitality, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
Mattermost for 24.7 BIM, Live Chat & PM
File sharing, team collaboration, BIM and live chat.
PROSEver since I started using Mattermost, it has never been daunting to send large files online, collaborate via unlimited communication channels and manage projects automatically.
CONSI do not like how Mattermost can’t function in absence of mobile data or WiFi.
Bennett
Financial Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Instant Messaging and Live Chat Platform
Team management, internal communication and bug tracking are at par with this tool always.
PROSMattermost boost internal communication via creation of unlimited communications channels in one single repository.
CONSI have been using Mattermost for an extended duration now and I rarely encounter challenges whenever I turn to it.
Jack
E-Learning, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Mattermost Matters Most in Our Agency
Mattermost boost productivity by unifying teams in my organization in one single workspace through corporate communication channels.
CONSVideo conferencing isn’t robust enough that’s why it demands to be integrated with external web conferencing systems like Zoom Meetings.
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
BIM Program of 2023
Real-time file sharing.Team collab.Business instant messaging.
PROSMattermost boost internal and external communication through creation of unlimited communication channels.
CONSAt the moment, Mattermost has no bugs and accomplishes all my daily needs.
Bradley
Information Technology and Services, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
Mattermost for Real-time BIM and PM
Project management and business instant messaging.
PROSMattermost combines messaging and project management capabilities in one place.It has a robust backend integration feature, which boost it’s capabilities.Project coordination is another great thing about this tool.
CONSI do not like that Mattermost demands to be integrated with external web conferencing apps to boost video conferencing.
Silvan
E-Learning, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed March 2022
A good alternative to Slack
We ended up looking for an alternative to Mattermost because of Slack's price-performance ratio and would switch again today.
PROSMattermost is constantly being developed and you can tell that it's going further. In addition, as a collaboration tool, it provides the most important information. No more and no less.
CONSAt the beginning (approx. 2018) it was still a bit unstable and some important features were still missing. This has gotten much better in 2022. Over the years, with many users, maintenance and upkeep should never be neglected. Otherwise it will be slow and have long loading times when changing channels etc. Plugins work, but not all are mature (e.g. Jitsi caused problems for us)
Reasons for switching to Mattermost
using more open source software ...
paata
Computer Networking, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2021
mattermost review
I use mattermos mohr than one year, but still can not used to it. main reason is that when I get the new notification, I don't get some signal, or beep. it doesn't appears on screen. mattermost is in my company main communication system. if I would asked, I would changed it with skype for business, or lync
PROSmattermost is our companies inside network. we use it everyday to communicate. I like it because I have it also in my mobile. now when I work remotely, i am not always nearby computer and with mattermost I am always in touch.
CONSI use mattermos mohr than one year, but still can not used to it. main reason is that when I get the new notification, I don't get some signal, or beep. it doesn't appears on screen.
Reasons for switching to Mattermost
our company financial interess
Tobias
Machinery, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2017
Very intuitive and solid software which is perfect for running a slack replacement on premise.
A super and ready to use Slack alternative.
PROS* The replacement of slack * Mattermost has almost the same features as Slack * You can host and run your own instance on your own server (For companies which hate clouds) :) * You have a good overview of logs and you can see what goes around * The statistics gives a good point when a dev team is productive * You can easily create unlimited integrations which some internal stuff
CONS* The lack of integrations (Slack is here over the top) * The incoming hook limitation of maximum content length is the hell (Mattermost don't inform the customer about a message which was higher above the hard coded message size limit) * UX in Slack is a little bit better (Slack is massively using websockets and eventstreams to fetch the actual team messages) -> You see always whats going on * A 'Unread' channel (like in slack) would be a pleasure ;) * A step by step guide for creating an integration would not bad for not advanced users
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2020
Mattermost
Very good. Prefer it to slack as it can be self hosted
PROSSelf Hosted, easy to use and implement on our own servers.
CONSNeeds Manual intervention to clean up old files
Reason for choosing Mattermost
Self Hosted, Nice UI
sherrie
Retail, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2019
Communication for the masses
Mattermost is a great software to use with the virtual employee situation which allows the sharing of ideas, answers to customer facing issues, and the ability to communicate privately with leadership and/ or teammates. The chat is instantaneous, which allows for faster responses than emails.
PROSInteractive media that allows instant communication with teammates and leadership, whether it was a question or just sharing of daily life. The ability to host channels that was based on teams, programs, and specified topics. All individuals were able to have private groups to chat with friends, co workers, or teams.
CONSThe scroll in chats often moved so very quickly that questions and responses were missed. Inability to customize responses such as color, fonts, etc.
Adam
Internet, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed October 2020
I don't know what I'd do without Mattermost
tool is great, and from this users perspective is a fine alternative to slack.
PROSIt's very easy to use, and as far as I can tell works alot like slack. I'm not sure if it has as many plug-in options but that's not something I'd use anyway. Great for team collaboration and general communication.
CONSI get LONG LISTS of rooms and chats and there is no easy way to search for people aside fom doing a control-f. I can search within chats, but I think it needs to be easier to search FOR chats
David
Higher Education, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Excellent Hipchat Replacement for On-Prem Enterprise Chat
We are very heavy into enterprise chat. We are not allowed to use off-premise (i.e. cloud) hosted solutions for security reasons. When Atlassian decided to sell Hipchat to Slack, that put is in a bit of a bind as Hipchat was essential to our business communication process. With the implementation of Mattermost, I am actually finding that my staff prefer Mattermost to Hipchat.
PROSI did an evaluation for a replacement for our Hipchat server as Atlassian is phasing out Hipchat for on-site chat. In doing a direct shootout between Mattermost and a competitor, I found Mattermost much easier to install and administer. Mattermost's team has been very responsive in the evaluation process. There are a large number of plugins available to connect other development tools to Mattermost. It's clear it's a product that is getting actively maintained, with new features and functionality coming nicely down the pipeline to the end users.
CONSThe Jira integration is currently not as fully-featured as Hipchat's was. That said, I believe that a better integration is coming down the pipeline. The default video chat/screen share plugin is Zoom. I would prefer having other options.
nana
Transportation/Trucking/Railroad, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
communicate within the organization
overall it simplifies ma daily activities. and it seems it's useful for me.
PROSi like that i can reach easily all employees and communicate with them. i like numerous of stickers and smiles and ability to make group chats.
CONSit isn't easy to use. when i receive message sometimes i miss notifications. when i click pop up window it doesn't begin conversation, i have to find message in contact list. this is inconvenience.
Pat
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2017
Great self-hosted alternative to Slack.
Matter most lets you own your own data. Self-host Mattermost means not letting a third-party control what actually matters in a chat open. The open dvevelopment model gives insight into the upcoming relase cycle, see if others have solved integration issues that you may be attempting, file bug reports and follow the progress in fixing or even contributing a fix back yourself.
CONSMattermost still has some rough edges regarding their mobile clients. The new native app is definitely better than the previous web-view one though.
zakaria
Verified reviewer
Telecommunications, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2020
makes communication more joyful
despite it being little more harder to use, it's more enjoyable sometimes all you need after hard day at work is funny co worker sending some hilarious gif.
PROSthe main think i like in Mattermost is design it feels lighter, it makes me feel happy, emojis are great way to impress and make communication more informal, also ability to use gifs is one of most useful features
CONScompared to other communicators i used it feels little bit harder to use, its easy nothing very difficult but it feels like i need some extra effort to find person and use direct messaging.
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed January 2022
Great tool for internal communication / discussion
Mattermost is my go-to tool when you want to discuss something with colleagues. Ability to create public/private channels and send private messages both work nice and easy.
CONSNo so great for file sharing and doesn't work as a discussion tool outside your organisation.
Jiri
Telecommunications, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed December 2017
Complete, reliable and user friendly, also for the administration part.
Better team communication, improved efficiency, new communication channel
PROSNew features coming without increasing complexity for the user, the open source DNA, it's capacity to integrate anywhere.
CONSThe mobile app could be faster, and I miss the capacity to paste easily something with more than 4000 characters.
Dalibor
Shipbuilding, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2019
Alternative to Slack - opensource
Opensource alternative to Mattermost. Allows team communication on one place, especially for things that should be in chat-groups-discussions and not in countless emails that are hard to track in multi-user environment.
PROSIt is opensource, it has no limits like Slack and it allows similar experience/functions. It is not easy to set-up but once started it works with no issues on desktops/laptops.
CONSAndroid app is not connecting to some servers (all I built). SSL certificate handling is a bit tricky. Default way of creating users is sending them link (creating user/pass would be a good option).
Kemal
Consumer Services, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
One of the best remote workspace!
It's a good workspace platform for people who remote work and for me it helps communicate many work-related things easily.
PROSa. Simple workspace platform, especially for remote workers b. Many integrations can be made and compatible with Mattermost c. Highly customizable due to its open-source based.
CONSd. UI is not really appealing. The UI theme kind of always remembers me that I'm working. It's not necessarily a bad thing but it could be less "work-theme", so we could feel a little bit relax. e. Cannot make a thread out of a message.