

Salesforce Experience Cloud Software
About Salesforce Experience Cloud
Salesforce Experience Cloud Pricing
Salesforce Community Cloud pricing starts at $250 USD/month and scales over three price tiers: CUSTOMER COMMUNITY Enable customer self-service, extend business processes, and build deeper customer relationships. Staring at $250 USD/month. PARTNER COMMUNITY Increase sales through resellers, distributors, agencies, and brokers. Starting at $500 USD/month. EMPLOYEE COMMUNITY Drive employee productivity and engagement across your organization. Starting at $25 USD/user/month.
Starting price:
$250.00 per month
Free trial:
Not Available
Free version:
Not Available
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Salesforce Community Cloud building communities
Salesforce Experience Cloud User Reviews
OVERALL RATING
Showing 1 - 5 of 74 reviews
Brandon
Company size: 2 - 10 employees
Time used: Less than 2 years
Review Source: Capterra
June 2022
Salesforce is simply the best

Naomi
Verified reviewer
Company size: 1 employee
Industry: Retail
Time used: Less than 2 years
Review Source: Capterra
July 2021
It's almost considered a neccesity with start-ups and e-commerce businesses...but, the pricing...
Almost an identical opinion and review as I have of its sister company; Sales Force Essentials- Its amazing and everything you could possibly want or need but....It is pricey. Especially, if you're in the very early stages of creating a startup and you're on a tight budget. If you have wiggle room- I say, YES! Invest in yourself, your business and the future of both!
Pros
Any user that is given access, is able to customize their own portal, site, or files in general. As a business owner who prides herself in originality- that is HUGE! To be able to express myself freely; helps it not feel so much like work!
Cons
Just like other Salesforce software and programs...their largest "con" is pricing. Huge strike against them and their brand if it is a company on a new and strict budget! I feel like the pricing is also; off. It doesn't match. I see something I'm thinking 'yeah that's $2.99' and come to find out I was wrong and it was; $12.99 (just an example!), and vice versa the same is true.

Manuel
Verified reviewer
Company size: 1,001-5,000 employees
Industry: Entertainment
Time used: Less than 2 years
Review Source: Capterra
June 2022
For sales and marketing operations, this is a highly valuable tool.
Very powerful MA software with a large variety of features However, to master it, you'll need employees who possess the essential technical skills. As a result of CRM measures, it will be able to target specific consumers, which is impossible with mass advertising. A connection to other databases made it possible to use the data internally. Each customer category's LTV has increased. Additionally, we were able to boost email open rates as a result of this and conduct successful marketing.
Pros
Since it allows you to manage all sales data and customer data, and it is compatible with other collaborative tools, it gets a five for its ease of use. Responsibilities and data in sales and marketing have become easier to handle. In other words, productivity has increased while work procedures have decreased. In the future, I'd like to continue using it. Appropriate for CRM software. Other utilities can be accessed via links. The interface that is easy to utilize. A little forethought will save you from many headaches.
Cons
Needs a good deal of technical expertise. Has a long learning curve Aspects of operation, a little foresight will save you a lot of headaches.
Reasons for choosing Salesforce Experience Cloud
It's a useful tool for dealing with enormous volumes of data. As a result, our firm's client satisfaction and income have increased.
Craig
Company size: 2-10 employees
Time used: Less than 2 years
March 2017
SalessForce Craig
I work in SalesForce and rely on it's object and workflow rules to manage our data that we are using. SalesForce is powerful but not the most intuitive software to use on day to day basis. I have gained appreciation for the workflow rules, process builder and approval rules that allow for custom made SalesForce functions to help manage our data structures and data that we pass between our visual pages.
Pros
Ability to manipulate and change data structures on the fly to account for different processes. Also the plug-ins and ability to tie in things such a docusign, conga workflow are among some of the reasons SalesForce will continue to attract so much business.
Cons
Not intuitive and can be a bit of a pain to navigate through the various ways to get through anything.
Brandon
Company size: 51-200 employees
Industry: Hospital & Health Care
Time used: Less than 2 years
Review Source: Capterra
February 2022
Salesforce is simply the best
The best thing I can say about our decision to use Salesforce is it has made our company more attractive to potential buyers since we are "already on the same platform." There is power in the crowd.
Pros
Our team loved its usability and intuitive framework. There are other modules we want to buy as soon as we are ready.
Cons
Honestly, there is a lot of work that the third-party consultant had to do to make SF work the way we wanted it to. And this can be expensive.
Reasons for choosing Salesforce Experience Cloud
We felt that by choosing Salesforce we would always have enough support since so many people use it. We definitely could have chosen something cheaper at the beginning; but I doubt it would have been cheaper in the long run.