Salesforce Community Cloud is a cloud-based enterprise community platform that enables employees, partners and customers to connect at a single location. It allows users to collaborate and share their ideas and content with each other.

Salesforce Community Cloud offers a unified platform where users can create communities that members can join. This platform offers business integration functionality, allowing users to collaborate on business-critical files from within communities.

The social feed feature of the product allows users to follow other team members and helps facilitate their collaboration. This solution also offers a built-in social intelligence feature that delivers suggestions to users based on their interests and behavior patterns.

Other features include customizable templates, branding options and mobile accessibility.

Salesforce Community Cloud caters to the needs of customers in food and beverage, manufacturing, health care, automotive, airline and nonprofit industries.

Build communities
Build communities

Build communities

Personalize content

Personalize content

Share files

Share files

Multiple devices

Multiple devices

Supported Operating System(s):

Web browser (OS agnostic)



53 Reviews of Salesforce Community Cloud

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 53 reviews

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Alec from Lessonly

Industry:  Technology

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Not An Easy Experience

Pros

Getting on the SF cloud can be a wonderful thing and a great way to create value for your clients. The ecosystem is really powerful and can be a great way to add sales.

Cons

Salesforce requires its own language to develop. This is expensive to find people who can do the work. Also moving through the security process is challenging.

Review Source
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Verified Reviewer

Number of employees:  10,000+ employees

Ease-of-use

Functionality

October 2018

Customer Portal Software

Pros

We use community cloud to provide information and self-services to our external customers. The tool is very flexible and we are able to create templates for different customer types which allows us to tailor their user interface. With community cloud, the customers are able to login to one application to conduct business with our company. It is also integrated with the other salesforce products which enables all customer data to be stored in salesforce and shared across multiple applications.

Cons

The username must be formatted as an email. Some of our customers do not have business email addresses. Also, if our customer has implemented salesforce internally or has a salesforce id already with another vendor, they cannot use the same email as their username. When a user attempts to create a username, we have no way of knowing if they already have a salesforce id in another system so we must assume if the username meets all of our criteria and the creation fails that they must have another salesforce id with that username.

Review Source: Capterra

Jonathan from Boadrwalk Corporation

Industry:  Retail

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

nice job!

Pros

Salesforce does a great help for our organization since it is easy to use and provides workflows and a maintainable security.

Cons

I think the cons for this is its price for the service it gives. though It is really useful but I suggest to think twice if you really need the system and pay for its service.

Review Source

Vinay from Kony Labs

Industry:  IT/software

Number of employees:  1,001-5,000 employees

Ease-of-use

Functionality

September 2018

Salesforce Partner Community using partner central template

I would certainly recommend Partner community from Salesforce for all my colleagues and friends who quickly want to implement partner portal and want to have close collaboration and transparency with partners.

Pros

Salesforce Partner community is very powerful and organization can go live with the community by point and click
Partner central template comes with all the prebuilt component required for rolling our Partner community in the organization
Partner community integrate well with sales cloud and provide the visibility to your partners
Simple and yet powerful, User can easily make lighting component to execute the custom business processes

Cons

Partner central is fairly new in the market and salesforce is still enhancing and polishing it with every release.

Review Source
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Verified Reviewer

Number of employees:  5,001-10,000 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Amazing customer portal from Salesforce

Pros

Easy to Setup, Domain registration was easy, Dragging and Dropping standard components from Salesforce was an excellent feature, Self Registration with zero code, SSO with AD was one-time setup, User Friendly, More Secured, They give us the IP ranges were they have hosted, Excellent Customer support, Responsive UI, Browser compatible.

Cons

It supports only 10 objects(Tables) to show by default. It doesn't support lower versions of Internet Explorer.

Review Source: Capterra

Meghan from Northwest Project

Industry:  Nonprofits

Number of employees:  51-200 employees

Ease-of-use

Functionality

August 2018

Salesforce

Pros

After being recommended Salesforce, we decided to try it out. We liked the organization it provided but we needed something tailored towards non-profits.

Cons

We are still in the beginning, so, we decided to see what other products we could get for a cheaper price.

Review Source
LinkedIn icon
Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Great product to manage customer relationships

Pros

Allows you to get a full snapshot of our customers, such as activity history, communications, and recent discussions. This platform allows real-time of exchanging data through chat and screen sharing features. Streamlines your business by reducing time and effort on unnecessary leads.

Cons

It would be a nice feature if tasks and events could be synced into my google calendar, rather than go into an app to find my information. This software is more expensive than others on the market, but Salesforce is a great company to work with fulfilling our needs.

Review Source: Capterra

Nikki from Tribute Communities

Industry:  Consulting/analytics

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Salesforce - Community Cloud

Pros

Really enjoyed this system for sharing training, submitting documents in out training teams and for communication in groups much like Twitter!

Cons

I wouldn't say this is a Salesforce issue, but the company I was with when we used it. We didn't use it to its capacity and the company didn't train the employees on it enough or market it enough. I felt like it was an amazing tool that wasn't be utilized enough.

Review Source

Deb from Bluffton university

Industry:  Education

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Community Cloud is great for a large number of constiuents

Pros

This is a great platform to keep a community together in one place. It helps facilitate communication, again for a large number of people.

Cons

The product is costly for a small number of constituents. I'd like to see something on a smaller scale for a smaller organization.

Review Source

Deirdre from Turbo Tax

Industry:  IT/software

Number of employees:  201-500 employees

Ease-of-use

Functionality

June 2018

Love it!! It Never Fails Me

Pros

So easy and it works with other apps really well. It's a great way to reach out to others who are within your work's workgroup.

Cons

Unless I missed privacy setting, it would be lovely to know others can't see messages posted directly to a specific co-worker and a person working at another company.

Review Source

Colleen from Guaranteed Rate

Industry:  Marketing

Number of employees:  5,001-10,000 employees

Ease-of-use

Functionality

June 2018

Very Easy to Use

Pros

One of the best CRM softwares out there! Love, Love, Love it! Happy with all the functionality and ease of use.

Cons

It is a slightly pricey product. Its not much of a complaint because I understand you get what you pay for, and as far as bang for your buck goes, it's worth it.

Review Source

Justine from The Catholic Foundation

Industry:  Nonprofits

Number of employees:  5,001-10,000 employees

Ease-of-use

Customer support

Functionality

April 2018

Salesforce

Pros

This program is excellent for those who frequently excel to manage accounts. It's also great that the program exports to excel sheets.

Cons

Thankfully, I don't have too many cons regarding Salesforce Community Cloud. It's a bit pricey, but you get what you pay for!

Review Source

Audrey from LEO Events

Industry:  Entertainment

Number of employees:  51-200 employees

Ease-of-use

Functionality

March 2018

This is first time using salesforce

No

Pros

Once you know what you doing it's easy but I don't like the idea of accounting being called purchase.

Cons

The fact that you can't control who cannot go into to varies companies that's danger on a company behalf

Review Source

Nabeel from Salient CRGT

Industry:  Government

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Finance Manager at a medium sized government contracting firm

I would recommend this product although I would still prefer the non-cloud based sales force over this product

Pros

This product gives you the ability to manage everything virtually while keeping all the great features a regular Sales force application brings. Its extremely user-friendly and easy to learn.

Cons

Sales Force community cloud can be slightly on the slower side at times and there are some bugs that hamper the true potential of the application from time to time as well.

Review Source
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

March 2018

A mess if you need multiple fronts

Pros

Article management is robust, and allows for a lot of fine control on whats displayed, in both a wysiwyg editor, and jumping into the underlying HTML. Visual editor makes putting together the pages themselves very easy

Cons

Segmenting off articles between an internal and external is difficult to impossible. Any support issues go through India based agents, who constantly want phone calls and screenshares, and dont seem to know the product that well.

Review Source: Capterra

Brittney from GroupOne

Industry:  Financial services

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Salesforce Review

The leading platform in the industry.

Pros

Very customizable. I love being able to set up and add to the page. Looking forward to learning more about the details of this software.

Cons

Takes practice to learn the software as there are many features offered. Also not the most appealing webpage to look at.

Review Source

Kevin from Megapath

Industry:  Technology

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

Fantastic front end for customers

Pros

Amazingly customizable sits on the force.com platform so you know it performs well. I personally love how much we can do with the canvas for Communities. No more Web to Case for this team!

Cons

A little clunky to set up initially. Always a good idea to have a consultant for Communities when initially setting up the system.

Review Source

Bryant from Parlevel Systems

Industry:  Technology

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Salesforce is Great

Pros

Salesforce is helpful to link articles that help with problems related to customers. I helps organize how problems are found and where to go to fix them.

Cons

It not very exciting to look at. Just takes practice to learn how to use all the features available.

Review Source

Mariana from Contractors

Industry:  Construction

Number of employees:  51-200 employees

Ease-of-use

Functionality

December 2017

Salesforce Review

Pros

Create personalized reports according the information that you need. Have information about opportunities, project, team, in the sane environment.

Cons

Small alterations are not indicated on history log. Some activities are hard to figure out how to work. Salesforce is not an intuitive software.

Review Source

Deirdre from Turbo Tax

Industry:  IT/software

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Salesforce Success Cloud

Pros

Their support staff is always there when I need them. I am looking forward to the path towards growing my business.. Very easy to use.....Seamless

Review Source

Displaying 1 - 20 of 53 reviews