Customer Portal Software

Pros

We use community cloud to provide information and self-services to our external customers. The tool is very flexible and we are able to create templates for different customer types which allows us to tailor their user interface. With community cloud, the customers are able to login to one application to conduct business with our company. It is also integrated with the other salesforce products which enables all customer data to be stored in salesforce and shared across multiple applications.

Cons

The username must be formatted as an email. Some of our customers do not have business email addresses. Also, if our customer has implemented salesforce internally or has a salesforce id already with another vendor, they cannot use the same email as their username. When a user attempts to create a username, we have no way of knowing if they already have a salesforce id in another system so we must assume if the username meets all of our criteria and the creation fails that they must have another salesforce id with that username.

Partner Community from Salesforce Community Cloud

As the Partners performance is critical for company growth, Partner community presents a powerful way to collaborate with Partners and share the required information to them on a timely basis to make them successful. The partner can see the Quota and current status through the community on a real-time basis through powerful analytics tool and help to grow your company. Partner Community helps a company to optimize every stage of partner lifecycle in easy and quick way

Pros

1. Easy to Setup and rollout - Drag and Drop
2. Deep integration with Salesforce Sales cloud
3. Readily available Partner engagement analytics
4. Cost Effective
5. Easy to share files through Sharepoint and external sources through community
6. Step by Step setup tutorial available

Cons

1. Partner Community is still new in the market and hence it is not the complete solution, Feature and still being developed and deployed every passing release

Amazing customer portal from Salesforce

Pros

Easy to Setup, Domain registration was easy, Dragging and Dropping standard components from Salesforce was an excellent feature, Self Registration with zero code, SSO with AD was one-time setup, User Friendly, More Secured, They give us the IP ranges were they have hosted, Excellent Customer support, Responsive UI, Browser compatible.

Cons

It supports only 10 objects(Tables) to show by default. It doesn't support lower versions of Internet Explorer.

DreamzTech Solutions Review

I like that capability of using the salesforce solution to import data, run reports and expand the document respository. Would like the ability to adjust the CSS file table for more specific setup of my contacts.

Pros

Import of data, ability to run reports and query related to my business, ease of use and tracking abilities of my team.

Cons

Limited ability to set up my own data tables, change cvs file formats and retrieval of reports via handheld device easily and without minimum attempts.

Quick and Easy to Put a Site Together

Pros

Community Cloud makes it quick and easy to put a basic site together that has access to your Salesforce data. There are several pre-defined template options + multiple out of the box widgets that make it possible to get something up and running quickly. A branding editor allows basic changes to the site's colors, logo etc. Access to CSS allows for greater customization.

Cons

Understanding how to work with the Community Builder takes some time and practice. Particularly with understanding how to create new pages, grant access to those pages and the different nuances between setting up pages in different ways. You can grant access to different content based on audience but managing those options can be confusing especially as your site grows more complex. The navigation menu, the pages, the page variations, and the audiences all work together with the Salesforce security model to determine what a user sees. Unfortunately this means there are a lot of places to check when something isn't quite right.

nice job!

Pros

Salesforce does a great help for our organization since it is easy to use and provides workflows and a maintainable security.

Cons

I think the cons for this is its price for the service it gives. though It is really useful but I suggest to think twice if you really need the system and pay for its service.

Love it!! It Never Fails Me

Pros

So easy and it works with other apps really well. It's a great way to reach out to others who are within your work's workgroup.

Cons

Unless I missed privacy setting, it would be lovely to know others can't see messages posted directly to a specific co-worker and a person working at another company.

Good Stuff

I like Salesforce because it is the leading platform in the industry, has the most robust set of features and definitely has excellent support. If there were an area I'd like to see improvement it would be around 3rd party integration.

Pros

Features
Scale
View of Consumer

Cons

Complex
Expensive if you don't understant how to properly uttilize all features and functions.

Salesforce Review

The leading platform in the industry.

Pros

Very customizable. I love being able to set up and add to the page. Looking forward to learning more about the details of this software.

Cons

Takes practice to learn the software as there are many features offered. Also not the most appealing webpage to look at.

Great way to collaborate with customers

Pros

"Ease of use" is way too easy and is pretty handy for our users to adapt to this. Accelerators provided by Salesforce helped us understand this feature deeply.

Cons

Salesforce should do a better job in the area of customer support. Most of the times when I have questions about this topic - I prefer to search in the community rather than logging a ticket with Salesforce because of the tier structure they have. It takes days to get the issue resolved by Salesforce wherein someone from the Salesforce community will respond in few hours if not minutes.

Salesforce Community Cloud

Salesforce is nailing it when it comes to communities & collaboration in general. They truly have gotten the tools down for what is needed to provide excellent communication with your community within your company & continues to only improve on that.

Pros

Great tools for collaboration.

Great Company - Better Products

Pros

Ease of use and customization is the best in the industry. Great client support. Nothing else to say really.

Cons

Nothing. The product sells and speaks for itself. Great stuff. Best cloud solution by far in the industry.

Salesforce Success Cloud

Pros

Their support staff is always there when I need them. I am looking forward to the path towards growing my business.. Very easy to use.....Seamless

It works well but for none sales position just another company facebook

Pros

It is easy to use. Keeps an entire company connected in one place. Groups are easy to create and I will never forget someone's birthday.

Cons

Just another Facebook if you are not a sales person or someone who enters sales information. Our company still uses but non sales people no longer login.

robust and engaging

love the community portal and the evolution of Lightening has made it so usable and intuitive. customisation is key!

Pros

ease of use

Cons

reports and dashboards