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Salesforce Community Cloud Software

50 reviews(4.0/5)
50 reviews(4.0/5)

Salesforce Community Cloud is a cloud-based enterprise community platform that enables employees, partners and customers to connect at a single location. It allows users to collaborate and share their ideas and content with each other.

Salesforce Community Cloud offers a unified platform where users can create communities that members can join. This platform offers business integration functionality, allowing users to collaborate on business-critical files from within communities.

The social feed feature of the product allows users to follow other team members and helps facilitate their collaboration. This solution also offers a built-in social intelligence feature that delivers suggestions to users based on their interests and behavior patterns.

Other features include customizable templates, branding options and mobile accessibility.

Salesforce Community Cloud caters to the needs of customers in food and beverage, manufacturing, health care, automotive, airline and nonprofit industries.

Supported Operating System(s):
Web browser (OS agnostic)

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50 Reviews of Salesforce Community Cloud

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  • Verified Reviewer

    Number of employees: 5,001-10,000 employees

    September 2018

    Amazing customer portal from Salesforce

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to Setup, Domain registration was easy, Dragging and Dropping standard components from Salesforce was an excellent feature, Self Registration with zero code, SSO with AD was one-time setup, User Friendly, More Secured, They give us the IP ranges were they have hosted, Excellent Customer support, Responsive UI, Browser compatible.

    Cons

    It supports only 10 objects(Tables) to show by default. It doesn't support lower versions of Internet Explorer.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Meghan from Northwest Project

    Specialty: Nonprofits

    Number of employees: 51-200 employees

    August 2018

    Salesforce

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    After being recommended Salesforce, we decided to try it out. We liked the organization it provided but we needed something tailored towards non-profits.

    Cons

    We are still in the beginning, so, we decided to see what other products we could get for a cheaper price.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 51-200 employees

    August 2018

    Great product to manage customer relationships

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Allows you to get a full snapshot of our customers, such as activity history, communications, and recent discussions. This platform allows real-time of exchanging data through chat and screen sharing features. Streamlines your business by reducing time and effort on unnecessary leads.

    Cons

    It would be a nice feature if tasks and events could be synced into my google calendar, rather than go into an app to find my information. This software is more expensive than others on the market, but Salesforce is a great company to work with fulfilling our needs.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Vinay from Kony Labs

    Specialty: IT/software

    Number of employees: 1,001-5,000 employees

    July 2018

    Best and Easy to use Community Platform ever!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been using Customer, Partner community effectively in our organization. Migrating to Salesforce Community Cloud enable us to provide the great community for our customers. With new community, we brought a lot of transparency and increased the customer satisfaction by multiple folds. We use our community for various activities: Company Announcements, Events, Articles, Ideas, Forum, Groups and much more...

    Pros

    1. Easy to use
    2. Quick Setup without any coding knowledge
    3. Lot of prebuild Component
    4. Large user group and community
    5. Application Exchange Platform
    6. Works on Salesforce Platform
    7. Predefine template to quick rollout depending on the customer need - Napilli template is best
    8. Cheap license cost for customers
    9. Integrate Service Cloud platform for customer support

    Cons

    1. I dont like turn around of Salesforce support team for the cases raised
    2. Long list of Ideas pending

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Nikki from Tribute Communities

    Specialty: Consulting/analytics

    Number of employees: 201-500 employees

    July 2018

    Salesforce - Community Cloud

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Really enjoyed this system for sharing training, submitting documents in out training teams and for communication in groups much like Twitter!

    Cons

    I wouldn't say this is a Salesforce issue, but the company I was with when we used it. We didn't use it to its capacity and the company didn't train the employees on it enough or market it enough. I felt like it was an amazing tool that wasn't be utilized enough.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Deb from Bluffton university

    Specialty: Education

    Number of employees: 501-1,000 employees

    July 2018

    Community Cloud is great for a large number of constiuents

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This is a great platform to keep a community together in one place. It helps facilitate communication, again for a large number of people.

    Cons

    The product is costly for a small number of constituents. I'd like to see something on a smaller scale for a smaller organization.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Deirdre from Turbo Tax

    Specialty: IT/software

    Number of employees: 201-500 employees

    June 2018

    Love it!! It Never Fails Me

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    So easy and it works with other apps really well. It's a great way to reach out to others who are within your work's workgroup.

    Cons

    Unless I missed privacy setting, it would be lovely to know others can't see messages posted directly to a specific co-worker and a person working at another company.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Colleen from Guaranteed Rate

    Specialty: Marketing

    Number of employees: 5,001-10,000 employees

    June 2018

    Very Easy to Use

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    One of the best CRM softwares out there! Love, Love, Love it! Happy with all the functionality and ease of use.

    Cons

    It is a slightly pricey product. Its not much of a complaint because I understand you get what you pay for, and as far as bang for your buck goes, it's worth it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Justine from The Catholic Foundation

    Specialty: Nonprofits

    Number of employees: 5,001-10,000 employees

    April 2018

    Salesforce

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    This program is excellent for those who frequently excel to manage accounts. It's also great that the program exports to excel sheets.

    Cons

    Thankfully, I don't have too many cons regarding Salesforce Community Cloud. It's a bit pricey, but you get what you pay for!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Audrey from LEO Events

    Specialty: Entertainment

    Number of employees: 51-200 employees

    March 2018

    This is first time using salesforce

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    No

    Pros

    Once you know what you doing it's easy but I don't like the idea of accounting being called purchase.

    Cons

    The fact that you can't control who cannot go into to varies companies that's danger on a company behalf

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Nabeel from Salient CRGT

    Specialty: Government

    Number of employees: 1,001-5,000 employees

    March 2018

    Finance Manager at a medium sized government contracting firm

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I would recommend this product although I would still prefer the non-cloud based sales force over this product

    Pros

    This product gives you the ability to manage everything virtually while keeping all the great features a regular Sales force application brings. Its extremely user-friendly and easy to learn.

    Cons

    Sales Force community cloud can be slightly on the slower side at times and there are some bugs that hamper the true potential of the application from time to time as well.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 51-200 employees

    March 2018

    A mess if you need multiple fronts

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Article management is robust, and allows for a lot of fine control on whats displayed, in both a wysiwyg editor, and jumping into the underlying HTML. Visual editor makes putting together the pages themselves very easy

    Cons

    Segmenting off articles between an internal and external is difficult to impossible. Any support issues go through India based agents, who constantly want phone calls and screenshares, and dont seem to know the product that well.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Brittney from GroupOne

    Specialty: Financial services

    Number of employees: 51-200 employees

    February 2018

    Salesforce Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The leading platform in the industry.

    Pros

    Very customizable. I love being able to set up and add to the page. Looking forward to learning more about the details of this software.

    Cons

    Takes practice to learn the software as there are many features offered. Also not the most appealing webpage to look at.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Kevin from Megapath

    Specialty: Technology

    Number of employees: 201-500 employees

    January 2018

    Fantastic front end for customers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Amazingly customizable sits on the force.com platform so you know it performs well. I personally love how much we can do with the canvas for Communities. No more Web to Case for this team!

    Cons

    A little clunky to set up initially. Always a good idea to have a consultant for Communities when initially setting up the system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Bryant from Parlevel Systems

    Specialty: Technology

    Number of employees: 11-50 employees

    December 2017

    Salesforce is Great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Salesforce is helpful to link articles that help with problems related to customers. I helps organize how problems are found and where to go to fix them.

    Cons

    It not very exciting to look at. Just takes practice to learn how to use all the features available.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Mariana from Contractors

    Specialty: Construction

    Number of employees: 51-200 employees

    December 2017

    Salesforce Review

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Create personalized reports according the information that you need. Have information about opportunities, project, team, in the sane environment.

    Cons

    Small alterations are not indicated on history log. Some activities are hard to figure out how to work. Salesforce is not an intuitive software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Deirdre from Turbo Tax

    Specialty: IT/software

    Number of employees: 1,001-5,000 employees

    November 2017

    Salesforce Success Cloud

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Their support staff is always there when I need them. I am looking forward to the path towards growing my business.. Very easy to use.....Seamless

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    Number of employees: 11-50 employees

    October 2017

    Quick and Easy to Put a Site Together

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Community Cloud makes it quick and easy to put a basic site together that has access to your Salesforce data. There are several pre-defined template options + multiple out of the box widgets that make it possible to get something up and running quickly. A branding editor allows basic changes to the site's colors, logo etc. Access to CSS allows for greater customization.

    Cons

    Understanding how to work with the Community Builder takes some time and practice. Particularly with understanding how to create new pages, grant access to those pages and the different nuances between setting up pages in different ways. You can grant access to different content based on audience but managing those options can be confusing especially as your site grows more complex. The navigation menu, the pages, the page variations, and the audiences all work together with the Salesforce security model to determine what a user sees. Unfortunately this means there are a lot of places to check when something isn't quite right.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Sulabh from Meredith

    Number of employees: 1,001-5,000 employees

    July 2017

    Great way to collaborate with customers

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    "Ease of use" is way too easy and is pretty handy for our users to adapt to this. Accelerators provided by Salesforce helped us understand this feature deeply.

    Cons

    Salesforce should do a better job in the area of customer support. Most of the times when I have questions about this topic - I prefer to search in the community rather than logging a ticket with Salesforce because of the tier structure they have. It takes days to get the issue resolved by Salesforce wherein someone from the Salesforce community will respond in few hours if not minutes.

    Review Source: Capterra

  • Patrick from rocnetsupply

    Specialty: Telecommunications

    Number of employees: 2-10 employees

    July 2017

    Salesforce, yay

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Fairly easy to use. The sales people don't get to see what others are doing. You can determine exactly who sees what information

    Cons

    It seems kind of clunky sometimes. It isn't very easy to tailor specifically to your needs, you just use as is

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