Salesforce Community Cloud is a cloud-based enterprise community platform that enables employees, partners and customers to connect at a single location. It allows users to collaborate and share their ideas and content with each other.

Salesforce Community Cloud offers a unified platform where users can create communities that members can join. This platform offers business integration functionality, allowing users to collaborate on business-critical files from within communities.

The social feed feature of the product allows users to follow other team members and helps facilitate their collaboration. This solution also offers a built-in social intelligence feature that delivers suggestions to users based on their interests and behavior patterns.

Other features include customizable templates, branding options and mobile accessibility.

Salesforce Community Cloud caters to the needs of customers in food and beverage, manufacturing, health care, automotive, airline and nonprofit industries.



54 Reviews of Salesforce Community Cloud

Overall rating

4.26 / 5 stars

Filters:

Showing 1 - 20 of 54 reviews

January 2019

Vinay from Kony Labs

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

January 2019

Partner Community from Salesforce Community Cloud

As the Partners performance is critical for company growth, Partner community presents a powerful way to collaborate with Partners and share the required information to them on a timely basis to make them successful. The partner can see the Quota and current status through the community on a real-time basis through powerful analytics tool and help to grow your company. Partner Community helps a company to optimize every stage of partner lifecycle in easy and quick way

Pros

1. Easy to Setup and rollout - Drag and Drop
2. Deep integration with Salesforce Sales cloud
3. Readily available Partner engagement analytics
4. Cost Effective
5. Easy to share files through Sharepoint and external sources through community
6. Step by Step setup tutorial available

Cons

1. Partner Community is still new in the market and hence it is not the complete solution, Feature and still being developed and deployed every passing release

December 2018

Jake from CIE Tours International

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2018

Not Very User Friendly

Pros

Great tool for tracking leads and value for your clients. Keeps client information/lead information very organized, can integrate with Outlook as well.

Cons

Not very user friendly, I know that there's trail blaze classes but this can be a little intimidating.

November 2018

Alec from Lessonly

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

November 2018

Not An Easy Experience

Pros

Getting on the SF cloud can be a wonderful thing and a great way to create value for your clients. The ecosystem is really powerful and can be a great way to add sales.

Cons

Salesforce requires its own language to develop. This is expensive to find people who can do the work. Also moving through the security process is challenging.

October 2018

Anonymous

Verified Reviewer

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

October 2018

Customer Portal Software

Pros

We use community cloud to provide information and self-services to our external customers. The tool is very flexible and we are able to create templates for different customer types which allows us to tailor their user interface. With community cloud, the customers are able to login to one application to conduct business with our company. It is also integrated with the other salesforce products which enables all customer data to be stored in salesforce and shared across multiple applications.

Cons

The username must be formatted as an email. Some of our customers do not have business email addresses. Also, if our customer has implemented salesforce internally or has a salesforce id already with another vendor, they cannot use the same email as their username. When a user attempts to create a username, we have no way of knowing if they already have a salesforce id in another system so we must assume if the username meets all of our criteria and the creation fails that they must have another salesforce id with that username.

September 2018

Jonathan from Boadrwalk Corporation

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

nice job!

Pros

Salesforce does a great help for our organization since it is easy to use and provides workflows and a maintainable security.

Cons

I think the cons for this is its price for the service it gives. though It is really useful but I suggest to think twice if you really need the system and pay for its service.

September 2018

Anonymous

Verified Reviewer

Company Size: 5,001-10,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Amazing customer portal from Salesforce

Pros

Easy to Setup, Domain registration was easy, Dragging and Dropping standard components from Salesforce was an excellent feature, Self Registration with zero code, SSO with AD was one-time setup, User Friendly, More Secured, They give us the IP ranges were they have hosted, Excellent Customer support, Responsive UI, Browser compatible.

Cons

It supports only 10 objects(Tables) to show by default. It doesn't support lower versions of Internet Explorer.

August 2018

Meghan from Northwest Project

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

August 2018

Salesforce

Pros

After being recommended Salesforce, we decided to try it out. We liked the organization it provided but we needed something tailored towards non-profits.

Cons

We are still in the beginning, so, we decided to see what other products we could get for a cheaper price.

August 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

Great product to manage customer relationships

Pros

Allows you to get a full snapshot of our customers, such as activity history, communications, and recent discussions. This platform allows real-time of exchanging data through chat and screen sharing features. Streamlines your business by reducing time and effort on unnecessary leads.

Cons

It would be a nice feature if tasks and events could be synced into my google calendar, rather than go into an app to find my information. This software is more expensive than others on the market, but Salesforce is a great company to work with fulfilling our needs.

July 2018

Nikki from Tribute Communities

Company Size: 201-500 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Salesforce - Community Cloud

Pros

Really enjoyed this system for sharing training, submitting documents in out training teams and for communication in groups much like Twitter!

Cons

I wouldn't say this is a Salesforce issue, but the company I was with when we used it. We didn't use it to its capacity and the company didn't train the employees on it enough or market it enough. I felt like it was an amazing tool that wasn't be utilized enough.

July 2018

Deb from Bluffton university

Company Size: 501-1,000 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

4 of 5

Functionality

4 of 5

July 2018

Community Cloud is great for a large number of constiuents

Pros

This is a great platform to keep a community together in one place. It helps facilitate communication, again for a large number of people.

Cons

The product is costly for a small number of constituents. I'd like to see something on a smaller scale for a smaller organization.

June 2018

Deirdre from Turbo Tax

Company Size: 201-500 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

June 2018

Love it!! It Never Fails Me

Pros

So easy and it works with other apps really well. It's a great way to reach out to others who are within your work's workgroup.

Cons

Unless I missed privacy setting, it would be lovely to know others can't see messages posted directly to a specific co-worker and a person working at another company.

June 2018

Colleen from Guaranteed Rate

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

5 of 5

Functionality

5 of 5

June 2018

Very Easy to Use

Pros

One of the best CRM softwares out there! Love, Love, Love it! Happy with all the functionality and ease of use.

Cons

It is a slightly pricey product. Its not much of a complaint because I understand you get what you pay for, and as far as bang for your buck goes, it's worth it.

April 2018

Justine from The Catholic Foundation

Company Size: 5,001-10,000 employees

Review Source


Ease-of-use

4 of 5

Customer support

4 of 5

Functionality

5 of 5

April 2018

Salesforce

Pros

This program is excellent for those who frequently excel to manage accounts. It's also great that the program exports to excel sheets.

Cons

Thankfully, I don't have too many cons regarding Salesforce Community Cloud. It's a bit pricey, but you get what you pay for!

March 2018

Audrey from LEO Events

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Functionality

4 of 5

March 2018

This is first time using salesforce

No

Pros

Once you know what you doing it's easy but I don't like the idea of accounting being called purchase.

Cons

The fact that you can't control who cannot go into to varies companies that's danger on a company behalf

March 2018

Nabeel from Salient CRGT

Company Size: 1,001-5,000 employees

Review Source


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

Finance Manager at a medium sized government contracting firm

I would recommend this product although I would still prefer the non-cloud based sales force over this product

Pros

This product gives you the ability to manage everything virtually while keeping all the great features a regular Sales force application brings. Its extremely user-friendly and easy to learn.

Cons

Sales Force community cloud can be slightly on the slower side at times and there are some bugs that hamper the true potential of the application from time to time as well.

March 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

1 of 5

Functionality

3 of 5

March 2018

A mess if you need multiple fronts

Pros

Article management is robust, and allows for a lot of fine control on whats displayed, in both a wysiwyg editor, and jumping into the underlying HTML. Visual editor makes putting together the pages themselves very easy

Cons

Segmenting off articles between an internal and external is difficult to impossible. Any support issues go through India based agents, who constantly want phone calls and screenshares, and dont seem to know the product that well.

February 2018

Brittney from GroupOne

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Salesforce Review

The leading platform in the industry.

Pros

Very customizable. I love being able to set up and add to the page. Looking forward to learning more about the details of this software.

Cons

Takes practice to learn the software as there are many features offered. Also not the most appealing webpage to look at.

January 2018

Kevin from Megapath

Company Size: 201-500 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

5 of 5

January 2018

Fantastic front end for customers

Pros

Amazingly customizable sits on the force.com platform so you know it performs well. I personally love how much we can do with the canvas for Communities. No more Web to Case for this team!

Cons

A little clunky to set up initially. Always a good idea to have a consultant for Communities when initially setting up the system.

December 2017

Bryant from Parlevel Systems

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

December 2017

Salesforce is Great

Pros

Salesforce is helpful to link articles that help with problems related to customers. I helps organize how problems are found and where to go to fix them.

Cons

It not very exciting to look at. Just takes practice to learn how to use all the features available.

December 2017

Mariana from Contractors

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Functionality

4 of 5

December 2017

Salesforce Review

Pros

Create personalized reports according the information that you need. Have information about opportunities, project, team, in the sane environment.

Cons

Small alterations are not indicated on history log. Some activities are hard to figure out how to work. Salesforce is not an intuitive software.