Salesforce Community Cloud Software


 

Salesforce Community Cloud is a cloud-based enterprise community platform that enables employees, partners and customers to connect at a single location. It allows users to collaborate and share their ideas and content with each other.

Salesforce Community Cloud offers a unified platform where users can create communities that members can join. This platform offers business integration functionality, allowing users to collaborate on business-critical files from within communities.

The social feed feature of the product allows users to follow other team members and helps facilitate their collaboration. This solution also offers a built-in social intelligence feature that delivers suggestions to users based on their interests and behavior patterns.

Other features include customizable templates, branding options and mobile accessibility.

Salesforce Community Cloud caters to the needs of customers in food and beverage, manufacturing, health care, automotive, airline and nonprofit industries.

 

Salesforce Community Cloud - Build communities
 
  • Salesforce Community Cloud - Build communities
    Build communities
  • Salesforce Community Cloud - Personalize content
    Personalize content
  • Salesforce Community Cloud - Share files
    Share files
  • Salesforce Community Cloud - Multiple devices
    Multiple devices
Supported Operating System(s):
Web browser (OS agnostic)

35 Reviews of Salesforce Community Cloud

 

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Software Advice Reviews (17)
More Reviews (18)

Showing 1-17 of 17

Deirdre from Turbo Tax
Specialty: IT/software
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

November 2017

November 2017

Salesforce Success Cloud

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Their support staff is always there when I need them. I am looking forward to the path towards growing my business.. Very easy to use.....Seamless

Review Source
 
 

Patrick from rocnetsupply
Specialty: Telecommunications
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Salesforce, yay

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Fairly easy to use. The sales people don't get to see what others are doing. You can determine exactly who sees what information

Cons

It seems kind of clunky sometimes. It isn't very easy to tailor specifically to your needs, you just use as is

 
 

Winnie from Coca-Cola
Specialty: Consumer goods
Number of employees: 10,000+ employees Employees number: 10,000+ employees

April 2017

April 2017

Salesforce Community Cloud

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It is a product widely used at our company for communication and providing feedback and knowledge to grow business and networking. Overall, it is a solid product to enhance communication for employees across the country and share insight of the business in each area and issues we have.

Pros

It helps sales teams across the country to share knowledge and customer feedback.

Cons

I think it still has room for improvement to make even user friendly.

 
 

Nathan from Austin Opera
Specialty: Entertainment
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Non-profit lyfe

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This came in very helpful for the non-profit arts organization I worked for.

 
 

mark from DreamzTech Solutions LLC
Specialty: Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

DreamzTech Solutions Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like that capability of using the salesforce solution to import data, run reports and expand the document respository. Would like the ability to adjust the CSS file table for more specific setup of my contacts.

Pros

Import of data, ability to run reports and query related to my business, ease of use and tracking abilities of my team.

Cons

Limited ability to set up my own data tables, change cvs file formats and retrieval of reports via handheld device easily and without minimum attempts.

 
 

Wes from FX Well
Specialty: Health care
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Good Stuff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like Salesforce because it is the leading platform in the industry, has the most robust set of features and definitely has excellent support. If there were an area I'd like to see improvement it would be around 3rd party integration.

Pros

Features
Scale
View of Consumer

Cons

Complex
Expensive if you don't understant how to properly uttilize all features and functions.

 
 

Mirco from GWA
Specialty: Advertising
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2017

March 2017

Big Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It's a perfect solution for big enterprises. It offers everything you need and more. You will not think of changing to another solution so fast

Cons

Very complex, not easy to get in. Lots of tools. Very expensive. High costs of setting up. Sometimes very complicated

 
 

Craig from XYN Management
Specialty: IT/software
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

SalessForce Craig

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I work in SalesForce and rely on it's object and workflow rules to manage our data that we are using. SalesForce is powerful but not the most intuitive software to use on day to day basis. I have gained appreciation for the workflow rules, process builder and approval rules that allow for custom made SalesForce functions to help manage our data structures and data that we pass between our visual pages.

Pros

Ability to manipulate and change data structures on the fly to account for different processes. Also the plug-ins and ability to tie in things such a docusign, conga workflow are among some of the reasons SalesForce will continue to attract so much business.

Cons

Not intuitive and can be a bit of a pain to navigate through the various ways to get through anything.

 
 

Brian from HotSchedules
Specialty: Technology
Number of employees: 201-500 employees Employees number: 201-500 employees

March 2017

March 2017

It works well but for none sales position just another company facebook

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

It is easy to use. Keeps an entire company connected in one place. Groups are easy to create and I will never forget someone's birthday.

Cons

Just another Facebook if you are not a sales person or someone who enters sales information. Our company still uses but non sales people no longer login.

 
 

Alex from Croozer
Specialty: Entertainment
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Salesforce

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Great customer service.
This was easy to get through and very easy to maneuver.
Great experience talking to the employees

Cons

Could be more interactive. I felt they could have put more effort into solving my technical issues, but either way we figured it out.

 
 

Taylor from Sales
Specialty: Other
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

My Salesforce Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Building reports is difficult in salesforce. When i worked at Forcepoint and used this site daily, it always took most of my time during the day to build that report.

Pros

Moderate to easy use.

Cons

Building reports is weak.

 
 

David from showNets LLC
Specialty: Telecommunications
Number of employees: 51-200 employees Employees number: 51-200 employees

March 2017

March 2017

Great Company - Better Products

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use and customization is the best in the industry. Great client support. Nothing else to say really.

Cons

Nothing. The product sells and speaks for itself. Great stuff. Best cloud solution by far in the industry.

 
 

Leonardo from WIS
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Its a dream

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

SalesForce is the consumption dream, but, is not for everybody. You need think about your needs

Pros

A lot of functions

Cons

The price

 
 

Adele from SACU
Specialty: Financial services
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

March 2017

March 2017

Sales force power

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Looking to add some community support for your brand? This empowers social WOM

Pros

Allows for easy campaign adds

Cons

Expensive

 
 

Ulrich from EPIC AtX
Specialty: Education
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2017

March 2017

Rich Review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It was very help in terms of tracking leads. Before using Salesforce I difficulties evaluating the validity of my leads

Cons

It doesn't really help when it comes building custom CRMS. I tried to create a custom CRM tool for my business but it was complex

 
 

Nathan from Zurich
Specialty: Financial services
Number of employees: 10,000+ employees Employees number: 10,000+ employees

March 2017

March 2017

Sales force review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

All of my business in one place which makes it easy and efficient to make contact with clients etc etc etc

Cons

Sometimes the mobile app has bugs and can cause issues and challenges and stuff which isn't good at all right?

 
 

Imran from Zoetis.com
Specialty: Manufacturing
Number of employees: 5,001-10,000 employees Employees number: 5,001-10,000 employees

March 2017

March 2017

Head of digital at world's

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Integrates well with sfdc and works well with the largest ecosystem and integrates well with sales cloud

Cons

User interface is mediocre like most of sfdc. Its also expensive and configuration can take time and money

 
 
 
Showing 1-18 of 18


October 2017

October 2017

Quick and Easy to Put a Site Together

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Community Cloud makes it quick and easy to put a basic site together that has access to your Salesforce data. There are several pre-defined template options + multiple out of the box widgets that make it possible to get something up and running quickly. A branding editor allows basic changes to the site's colors, logo etc. Access to CSS allows for greater customization.

Cons

Understanding how to work with the Community Builder takes some time and practice. Particularly with understanding how to create new pages, grant access to those pages and the different nuances between setting up pages in different ways. You can grant access to different content based on audience but managing those options can be confusing especially as your site grows more complex. The navigation menu, the pages, the page variations, and the audiences all work together with the Salesforce security model to determine what a user sees. Unfortunately this means there are a lot of places to check when something isn't quite right.

Review Source: Capterra
 

Sulabh from Meredith
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2017

July 2017

Great way to collaborate with customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

"Ease of use" is way too easy and is pretty handy for our users to adapt to this. Accelerators provided by Salesforce helped us understand this feature deeply.

Cons

Salesforce should do a better job in the area of customer support. Most of the times when I have questions about this topic - I prefer to search in the community rather than logging a ticket with Salesforce because of the tier structure they have. It takes days to get the issue resolved by Salesforce wherein someone from the Salesforce community will respond in few hours if not minutes.

Review Source: Capterra
 

Kara from Ascension
Number of employees: 201-500 employees Employees number: 201-500 employees

June 2017

June 2017

SFDC for External Users

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Community Cloud is a nice edition for institutions where external users needed access to data. Higher ed, non profit, etc. Salesforce is powerful and the Community Cloud enables companies to extend the power to external parties.

Cons

Well... like other Salesforce tools & products, the Community Cloud needs a facelift. Heavy coding and customization or tools from Appexchange like Skuid could be leveraged to customize without coding.

Review Source: Capterra
 

Naveen from Astrea IT Services Pvt Ltd
Number of employees: 51-200 employees Employees number: 51-200 employees

May 2017

May 2017

Salesforce Communities: Industry leading portal solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It is easy to setup and fairly powerful.

Salesforce provides industry leading security best practise, so the data is secure.

Pros

Salesforce Communities provides a portal for employees, customers and partners. A standard interface is available out of the box with basic UI configuration. For advanced user interface custom development can be used. Standard Salesforce objects are used as database.

Cons

It is a relatively expensive solution. For small organization budget can be an issue. However the advantage is that it is fairly easy to setup a basic version of Salesforce Communicities.

Review Source: Capterra
 

Megan from Tradesmen of New England

May 2017

May 2017

A developing Salesforce product

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

As with other Salesforce products, the customization is key. This seems to have the least capabilities on all the clouds, but it is constantly improving, so there is that hope

Cons

The support and functionality does not compare in anyway to the other clouds. We recently had to change license types and the only solution was to re-create all our users because the technology was not there. Mind you,it took 4 months to get this answer since no one knows about community products in support

Review Source: Capterra
 

Edward from Deloitte

December 2016

December 2016

Increase engagement with Partners & Customers

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Salesforce give you a Portal, out of the box to engage with your Partners & Customers. From Case Management to Collaboration, to Sales. This product is fully customisable and gets better every year. Using Chatter, Knowledgebase, Ideas, SOS, Live Support and more these applications are fully integrated into your CRM, giving a 360 degree view of your Partner/Customers and increase engagement.

Pros

Chatter, knowledge base, full integration and customisation make this product an invaluable addition to any company wanting to increase engagement with your Partner/Customer

Review Source: Capterra
 

Ashley from Freeman
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

December 2016

December 2016

Salesforce Community Cloud

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Salesforce is nailing it when it comes to communities & collaboration in general. They truly have gotten the tools down for what is needed to provide excellent communication with your community within your company & continues to only improve on that.

Pros

Great tools for collaboration.

Review Source: Capterra
 

Randy from ACIST Medical Systems

December 2016

December 2016

Salesforce Community Cloud - is average

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've used Salesforce Community Cloud for a few years. It's a nice collaboration tool, but it can be difficult to find things. I've used it when it's been opened up for a LOT of users. When this happens, a lot of the details and information is lost along the way. People will put information in a place where no one can find it. A thread can be opened and it can go on and on and never address the real question. I also find a lot of users will get off track and the thread because of a long topic for something else totally unrelated. Other topics will get started and not get put into the appropriate place, then the entire structure is out of date. That's when people stop using it for what its worth.

Review Source: Capterra
 

Andy from Skuidify
Number of employees: 51-200 employees Employees number: 51-200 employees

December 2016

December 2016

Great value - underwhelming UX

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

SF community cloud is where we hosted our customer support site and reference material for years. We did so cause it tied back into our CRM system seamlessly. We had to customize it using Skuid, a 3rd party application, to make it look and feel like our consumer website. Without Skuid though, we may not have stayed with Community Cloud.

Review Source: Capterra
 

Andy from Skuid

October 2016

October 2016

Community Cloud + Skuid = Winner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Think of community cloud as the infrastructure and Skuid(application) as everything else. Leverage the backend and data architecture of Community Cloud on Salesforce and then use Skuid to create the interface/experience of your dreams, matching your consumer-grade website.

Review Source: Capterra
 

cn from software enginerring
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

search capterra

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

trying the product for the 1st time at dream force. and it is running extremely slow. I may need to try this at home as we are told that this product is free. May be better than google.

Pros

it is useful but running slow

Cons

good alternative to google which is the only search engine I use

Review Source: Capterra
 

nicola from sei mani
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2016

October 2016

robust and engaging

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

love the community portal and the evolution of Lightening has made it so usable and intuitive.
customisation is key!

Pros

ease of use

Cons

reports and dashboards

Review Source: Capterra
 

R from KinCare Group

October 2016

October 2016

Brilliant portal

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

offering is brilliant. the product pipeline is very well designed and based on customer needs. Highly recommend and very well adoptive for business

Review Source: Capterra
 

Ashwin from Volaris

October 2016

October 2016

Awesome tool to engage with your cusotmers!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Our customers just love Salesforce communities and so does our development team. Its easy to develope and configure the product as its just point and click.

Review Source: Capterra
 

Myra from myra.wilsom@mortara.com

October 2016

October 2016

Community Cloud is great!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Community cloud lets my userscommunicate both internally and with customers. I love community because it allows people to do their own trouble shooting with knowledge articles and answers from other customers.

Review Source: Capterra
 

John from PREM Group

March 2016

March 2016

A whole new level of customer service and support

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The Salesforce Community Cloud is an incredible tool for knowledge centered support. When we launched our first Community, we saw a 30% reduction in cases from that customer segment. Users and partners can be given access to your knowledge base, can review and manage their cases, and can collaborate with others. If the customer can¿t find what they need in the discussion groups or your knowledge base, they can quickly get help from your agents. With live message support, video S.O.S. support, and social media support, you can help your customers in the way that suits them. The best part is that it¿s all part or your Salesforce platform. With a 360 degree view of each customer, your support agents can easily access any information they need to resolve each issue.

Review Source: Capterra
 

Matt from Sage

February 2016

February 2016

The smartest community model I've experienced...and maturing with each new release

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Salesforce offers a very comprehensive engagement feature set for your customers, partners, prospects, and other segment audiences you may support. The beautiful thing is that all the discussions, Chatter groups, ideation, knowledgebase, and other community features are combined into the CRM so that customer process flows are streamlined and all available under one single sign-in. A truly omni-channel experience with a promising and growing feature set.

Review Source: Capterra
 

Richard from CenturyLink

February 2016

February 2016

Great new community platform expecially for Salesforce customers

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros: Easy to build and launch community templates. Extremely responsive customer service and support. Ability to integrate community function with entire SF ecosystem.
Cons: May be more difficult to deploy for non Salesforce customers but still possible. Product is evolving, being updated rapidly and frequently so you have to keep up with new functionality as it is added.
I have deployed SF community platform in a B2B setting and am happy to have our community function integrated with our existing CRM system of record. This allows me to utilize existing admin and dev. resources for configuration and customization. Overall a solid choice and the company has been incredibly responsive to our needs thorough out the process.

Review Source: Capterra