Slack

RATING:

4.7

(23042)

About Slack

Slack is a cloud-based project collaboration and team interaction tool designed to facilitate communication across organizations. The solution caters to various industries, including media, research, technology, education, financial services, retail, transport, and logistics. Slack provides public channels for members across organizations to start conversations. Private channels enable interaction within smaller teams, and direct channels help send messages directly to colleagues. Slack incorporates feeds from social media into the application and blends them with ongoing conversations in various channels. Files such as PDFs, images, documents, and spreadsheets can be shared via drag and drop. Slack archives messages, notifications, files (as well as the ...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Slack Pricing

Slack is available across three premium tiers with pricing based per user per month, outlined below: Standard Plan: $6.67/user/month (billed annually) or $8.00/user/month (billed monthly) Plus Plan: $12.50/user/month (billed annually) or $15.00/user/month (billed monthly) Enterprise Grid: contact Slack for custom pricing details

Starting price: 

$7.50 per month

Free trial: 

Available

Free version: 

Available

Slack Action Items
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Slack Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Slack

1 - 5 of 20,552 Reviews

Justin

201 - 500 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed November 2021

It can do everything, but sometimes you don't want it to

User Profile

Luis Daniel

Verified reviewer

Computer Software, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2019

A great team communication tool

Slack is honestly the best tool for team collaboration. You can communicate via voice or text with your coworker or friends from the browser, desktop or phone and it's reliable a lot. The messages are there and so are the files shared. Also same with the chat rooms.

PROS

I like Slack. I have been using it for aprox 4 years now. It's simple and it get's the job done. You can add extensions like JIRA, Google Drive, DropBox and so on. Basically slack you can have different rooms for different teams (you can manage the members per room or invite) and you can also have private chat conversations with other people. It's basically a chat server for your company or organization. The mobile app is awesome, the desktop app is fine and you can also use Slack on the browser. The free tier is good if you have a small team, now if you message a lot there's like a 10,000 message limit for the history so if you want to get the best deal, you'll need to pay. Same for the file sharing, there's a limit but it works super good.

CONS

Honestly Slack is great, but with the time, it's become stagnant. A lot of other platforms are providing features that are more robust and free. For instance, Discord, even if it is for gaming, it does everything Slack does and better. Even the desktop sharing is better. I wish Slack just kind of moved out of the stagnant position they are right now and innovate a bit more or refresh their app, but hopefully they don't break it, because it works fine as well.

Reason for choosing Slack

I initially started with it, before Discord even got better, the thing is, we are so integrated with Slack at the moment, we wish Discord could just add extensions but they have bots. so they're almost there.

User Profile

Ilan

Verified reviewer

Graphic Design, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2022

Slack Review

Slack has been a go-to team meeting and chat platform at different positions and also during communal club spaces for organizations, such as the graphic design organization AIGA, which I frequent within my local design community. I haven't had any major issues with it thus far ans can easily recommend it. Being a business-focused chat space it also does not have silly loading messages like Discord which I've also used and which also worked well, but felt a bit unprofessional at times.

PROS

Slack is an easy to navigate, light on hardware platform to facilitate teamwork. You won't need a top of the line computer to run it so even in remote work conditions you will reliably have it available. There are not excessive features to get lost in or particular issues finding your team meetings constantly, a code to the overall Slack channel is sufficent. As opposed to other productsused for video conferences such as Zoom, everything is built in on Slack for "one stop shopping" using the program. It allows for image uploads and other useful tools such as split channels for specific tasks like designating a set of crew members to a task in a server,

CONS

The user interface is readable but slightly bland with the entire white color scheme. It's not strictly necessary but it can be difficult to only look at that color scheme for when you use it, other programs like Discord have variability.

Reasons for switching to Slack

Time went on and companies have adapted to using other software like Slack instead of ones like Skype, as an example, in my experience.

Anonymous

501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2023

Awesome Business Communication Tool!

I have enjoyed using the application. I like how it can be installed on both my phone and tablet as well and easily sync and take calls on either devices.

PROS

1. I like how sending messages to teammates is effortless2. I love the huddle feature as it's quite helpful in aligning on goals.3. I enjoy the customization of the application in terms of notification sounds, themes etc.4. I like the ease of use of the application.5. I like the dark theme as it's a lot easier on the eyes.6. I like how you can attach various forms of media and send them to colleagues.7. The capability of making channels private.8. I like how you can schedule messages that automatically get sent a bit later.9. I enjoy how close it makes colleagues feel even in a work-from-home setup.

CONS

1. The pricing is a bit steep2. I wish it had better huddle and video conferencing capabilities. 3. I wish they could be rolling out updates and new features more often.4. I hate how when choosing an emoji the emoji tab disappears and you need to click again to bring it up. 5. I hate the display picture feature whereby a picture can come up as all messed up when uploaded.

Aryak

Information Technology and Services, 501-1,000 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

FUNCTIONALITY

3

Reviewed August 2023

Communicate and Collaborate in real time

PROS

It enhances the process of collaboration with in teams that is real-time. It also allows a lot of apps to get integrated such as Google Drive, Trello and Salesforce.

CONS

It can be slow at times and for the first time use, it can be overwhelming for a user. It is also an expensive tool and should be thoroughly analysed before finalising.