--- title: "Slack Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Slack. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Slack is a good fit for you!" source_url: "https://www.softwareadvice.com/collaboration/slack-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Content Collaboration Software](https://www.softwareadvice.com/content-collaboration/) / [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) / Slack Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/remote-support/slack-profile/) Reviews [Alternatives](https://www.softwareadvice.com/remote-support/slack-profile/alternatives/) # Slack User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 24,227 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 17,409 reviews (72%) - 4 stars: 5,731 reviews (24%) - 3 stars: 912 reviews (4%) - 2 stars: 127 reviews (1%) - 1 star: 48 reviews (0%) ### Most mentioned pros - We have channels to discuss hobbies and special interests, like our corporate Fantasy Football league, book clubs, and channels for working parents to commiserate, encourage one another, and remind us all when it's time to sign the kids up for summer camp (the right answer is February, every year). - The file sharing mechanism is very smooth—we can drop images and documents straight into a chat, and the search functionality is powerful enough to find old files or specific conversations from months ago using simple keywords. - For day to day engineering work it sits at the center: design discussion, code review pings, deploy and alarm notifications, and incident response all land in channels owned by the team that owns the service, which makes handoffs and postmortems much easier because the timeline is already written down. ### Most mentioned cons - Busy channels can create too many notifications, and the free version has limited message history and file storage, which can be restrictive over time. - One of Slack's biggest drawbacks is that important information can sometimes get buried in busy channels, making it difficult to keep track of key discussions without using threads consistently. While the search function is generally good, finding older messages or files can occasionally take longer than expected. - Sometimes it has bugs where it doesnt connect my meeting schedule or let me join huddles, but most of the time that it resolved by either restarting the program or restarting my computer. ## Slack customer reviews Showing reviews 1-25 of 24,227 (page 1). ### Streamlined Team Communication and Collaboration - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 501-1000 employees - Product usage: a free trial · monthly - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered Slack helps reduce email overload by keeping team communication, project updates, and file sharing organized in one place. It makes collaboration faster, improves response times, and helps everyone stay informed on ongoing tasks and priorities. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros Slack makes team communication quick and organized through channels, direct messages, and file sharing. I like how it keeps project discussions in one place and integrates with other workplace tools, reducing unnecessary emails. #### Cons Slack can become overwhelming with too many channels and notifications. Important messages can get buried in busy conversations, and searching through older discussions could be more intuitive. --- ### Great for Project Collaboration, but Can Feel Clunky for New Users - Overall rating: 4/5 - Reviewer: Naomi F. - Industry: Commercial Real Estate - Company size: 51-200 employees - Product usage: less than 1 year · monthly - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered It ensures that details that are discussed, but not recorded in e-mails are not lost. It intergrates all communication flows and saves them, making them easier to review in the future. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 #### Pros I find slack to be useful when collaborating on a specific project. It keeps all e-mails and surrounding communications in one place, making it easy to review. #### Cons It can be clunky and user-unfriendly, if you are unfamiliar with the platform. --- ### Effective Messaging and Voice Communication Tool for Our Workplace - Overall rating: 5/5 - Reviewer: Edgar W. - Industry: Retail - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Slack has made communication really smooth and seamless contributing to effective team collaboration and quick file sharing. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Exceptional communication platform that allows me to instantly message anyone in my organization and it organizes group conversations into channels helping foster closer relationships between coworkers. #### Cons The search function could be improved to make it easier to find the correct conversations or files. --- ### Essential communication tool that replaces internal email - Overall rating: 4/5 - Reviewer: Mirko B. - Industry: Computer Software - Company size: 5001-10000 employees - Product usage: 3-5 years · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered Slack has been our primary communication tool for daily team collaboration, quick updates, and async project discussions. It is reliable, responsive, and easy for new hires to pick up right away. For keeping cross-functional teams connected in real time, it works exceptionally well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The channel organization and search functionality make day-to-day team communication simple. It cuts down internal email almost completely. Integrations with Google Drive, Jira, and GitHub work reliably, and features like quick audio huddles and message threads keep conversations neat without cluttering main channels. #### Cons The desktop app can consume quite a bit of RAM and battery when running in the background all day. It can also get noisy if notification settings are not managed properly, leading to alert fatigue across busy channels. Paid plan pricing gets expensive quickly as a company expands its headcount. --- ### Best tool to connect with anyone in the company and collaborations. Easy to use - Overall rating: 5/5 - Reviewer: Mayank S. - Industry: Hospitality - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with slack is very good and I am using it since almost last 3 years and found it very helpful specially I am working as a customer success executive and my total work is non voice so it helps me a lot to connect with different different internal stakeholders of the company without wasting any time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros There are many points that I like about Slack. Some of them are that it's very easy to use, a fresher person without having any professional experience and knowledge can also use it. It is also available on play store so we can either use it by visiting the website or we can download the app. There is an option of huddle that means we can send a huddle invite to anyone and we can receive the same from anyone. The AI features are very useful. We can make out self online and offline and we can also use different other other things like on lunch break or not feeling or working remotely on our profile which might help others. We can fetch the basic details of any executive of our company (if he/she has entered the same from his/her side). We can create different groups and can do n number of things on slack like we can send n number of files to anyone, we can also change or edit or profile picture etc. #### Cons To be honestly, there are only one or two things that I didn't liked. Firstly, i have observed that Slack does not work well on all wifi connections however the app works fine but I have faced this issue with the website. Secondly, there is no option available whether a person has seen the message or not. --- ### Convenient Team Communication, Though Notifications Can Shift - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 11-50 employees - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered I use Slack for quick communication with my team, so I’m not waiting on other team members for important decisions. #### Pros I use Slack to communicate with my team about work projects. It gives us a quick way to communicate so we’re not waiting on other team members for important decisions. I like how convenient and easy to use it is, and how easily I can switch from chat to a video or audio call and share my screen. The initial setup was very easy. #### Cons I think Slack just needs to make sure my notification settings are set up the way I want them. Sometimes they seem to change when there's an update. --- ### Powerful Integrations and Savings, but Admin Security Needs Work - Overall rating: 5/5 - Reviewer: Jinesh J. - Verified reviewer: Yes - Company size: 201-500 employees - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered Slack helps me handle multiple operations and HR problems, not just business communication. Its features help me run the business smoothly, track employee in-and-out times through API integration, and support employee engagement activities with Donut. #### Pros I use Slack for business and work communication, and I like that it helps me handle operations and HR tasks, not just communication. I use API integration to track employee in-and-out times, and Donut for employee engagement. Donut reminds me of important events for employees, lets me share wishes with them, and helps me connect with them at a granular level. I like the Slack and Google integration for calendar invites, files, and Google data updates in real time. I also like the API and app integrations, chatting without read receipts like in Microsoft Teams, and being able to add a contractor or client as a single-channel guest in a restricted area to make work and coordination easier. Slack is cost-efficient and has a PPU model. Setup was easy, with a couple of engineers, data integration, and a zero-day migration; it wasn’t a tough job. #### Cons I find admin log reviews tough, and Slack could make data reporting and reviewing easier. I also think there should be an approval system for creating private chats to avoid anything personal on the workspace. I feel Slack could improve its security features because it’s generally not possible to delete Slack DMs, though an admin can integrate an outside product to erase all chats. --- ### Simple, Intuitive Team Communication with Seamless Setup - Overall rating: 5/5 - Reviewer: Miguel C. - Company size: 11-50 employees - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered I use Slack to share updates about new information and policies, get new training, and find out when we're meeting with the team. It's been very useful in helping us handle that at work. #### Pros I like Slack’s simple, user-friendly format and message setup. Everything is organized on the side, so I can see what I need right away, and it’s easy to find and search for things. The colors are nice on the eyes—not too bright or too mellow. I get updates about new information and policies, training, and team meetings. Messages arrive right away, and emoji reactions make it easy to leave a simple comment or show that I’ve seen something. The team can see when others have viewed the information. The transition was smooth, and the initial setup was easy: I could sign in and create groups for specific people. It’s been helpful at work and easy for everyone to use. #### Cons so far nothin. --- ### Easy to Use, Fast, and Efficient Communication - Overall rating: 5/5 - Reviewer: Ian D. - Industry: Telecommunications - Company size: 11-50 employees - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered We use Slack to automate many of our processes with AI tools like Claude and others. It’s been a real time-saver for our team and helps us get things done faster. #### Ratings breakdown - Ease of use: 4/5 #### Pros It’s easy to use, fast, and efficient. It’s a quick way to communicate whether I’m on the go or in the office. #### Cons Notifications can be confusing to a first time user. However, once you get used to it, it'll be easy! --- ### Sufficiently Supports Conversations Across All Our Company Groups and Teams - Overall rating: 5/5 - Reviewer: Nickolas W. - Industry: Retail - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It makes it easy to switch from chat, to audio calls, to video calls as needed which makes it excellent for team communication and collaboration. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros I like the Huddle feature for quick meetings with my team and the group channels help keep project conversations organized enabling me to connect with my colleagues and send messages instantly. #### Cons There isn’t much that I would complain about it’s a great way to communicate and the tool is solid as well. --- ### Human Capital Advisor - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 11-50 employees The reviewer appreciates the ease of switching between accounts in Slack, which enhances their communication workflow. They do encounter issues with the account invitation process, needing clients to resend invites due to verification problems. Full review available after login on Software Advice --- ### Identity Management & Information Security Specialist - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Telecommunications - Company size: 51-200 employees The reviewer appreciates the ease of use in communicating with colleagues through Slack's messaging features, which supports efficient teamwork. They recommend enhancing the mobile app for a better user experience. Full review available after login on Software Advice --- ### Incident Response Specialist - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Retail - Company size: 51-200 employees The reviewer appreciates the platform's ability to facilitate quick messaging within teams and across departments. Although accessing past conversations can be somewhat difficult, the overall experience is highly favorable. Full review available after login on Software Advice --- ### Head of IT Security - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Retail - Company size: 51-200 employees The review highlights Slack's effectiveness in keeping team members connected through messaging and huddles, which supports collaboration on projects. While it is beneficial for communication, the notification customization options can be difficult to navigate. Full review available after login on Software Advice --- ### Cyber Security Engineer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Maritime - Company size: 51-200 employees The reviewer appreciates the tool's ability to facilitate quick access to team conversations and meetings, which is crucial for their workflow. Its effectiveness in supporting asynchronous communication is emphasized as a key benefit. Full review available after login on Software Advice --- ### Senio Technical Writer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Information Technology and Services - Company size: 51-200 employees The VIP features and reminders are beneficial for managing important tasks and responsibilities. The inability to leave an external group when being the last member from your organization can be a drawback. Full review available after login on Software Advice --- ### Salesforce Developer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 201-500 employees The reviewer appreciates Slack's ease of setup and its role in fostering professional networking and collaboration. They mentioned that while it works well, improvements in channel navigation and message searching would enhance the overall experience. Full review available after login on Software Advice --- ### Visitor Experience & Retail Operations Manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Design - Company size: 11-50 employees This tool is particularly beneficial for teams looking to enhance their internal communication, as it simplifies messaging among coworkers. Nevertheless, the login process can be a bit strenuous, which may affect user experience. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Non-Profit Organization Management - Company size: 11-50 employees The reviewer appreciates how Slack facilitates live support and simplifies training and onboarding processes for volunteers. The overall experience is positive, with minimal drawbacks noted regarding the limitations of free accounts. Full review available after login on Software Advice --- ### K - 6 Cyber Teacher for Charleroi Online Learning Academy - Overall rating: 4/5 - Reviewed: November 2026 - Company size: 51-200 employees The initial setup of Slack is straightforward, making it accessible for all users. It effectively reduces email exchanges by keeping conversations organized, although managing notifications can be challenging. Full review available after login on Software Advice --- ### Ninja - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Accounting - Company size: 51-200 employees The platform is particularly useful for addressing questions and facilitating group communication among colleagues. New users may need some time to acclimate to its features. Full review available after login on Software Advice --- ### Programs & Technology Specialist - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Education Management - Company size: 11-50 employees The reviewer appreciates Slack's ease of use and its effectiveness in facilitating communication with remote workers. They noted that while it is superior to Teams in many ways, the integration with M365 services could be enhanced. Full review available after login on Software Advice --- ### Student - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Higher Education - Company size: 11-50 employees Slack has improved project collaboration by centralizing discussions in dedicated channels, which helps in keeping track of project-related information. Yet, the fast pace of conversations can make it difficult to follow all discussions and retain important details. Full review available after login on Software Advice --- ### gaming cordinator - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 51-200 employees The reviewer utilizes Slack primarily for messaging and file sharing in an office setting, noting that the setup was uncomplicated. They find the speed of file sharing particularly beneficial for collaboration. Full review available after login on Software Advice --- ### Slack Keeps Team Communication Fast, Organized, and Productive - Overall rating: 4/5 - Reviewer: Jada-Ann T. - Industry: Telecommunications - Company size: 1001-5000 employees - Product usage: 1-3 years - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered Slack helps solve communication and collaboration challenges by providing a centralized platform for team discussions, updates, and file sharing. Instead of relying on lengthy email chains, teams can communicate in real time through organized channels and direct messages. This improves response times, keeps information accessible, and helps teams stay aligned on projects, ultimately increasing productivity and collaboration across the organization. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros Slack makes team communication fast, organized, and efficient. Channels help keep conversations focused by topic, project, or team, making it easy to find important information when needed. The platform supports real-time messaging, file sharing, and integrations with other business tools, which helps improve collaboration and reduces the need for lengthy email threads. Its user-friendly interface makes it simple for teams to stay connected and productive. #### Cons While Slack is highly effective for communication, the large number of channels and notifications can sometimes become overwhelming, making it easy to miss important messages. Finding older conversations or files can occasionally be challenging without specific keywords. Additionally, managing notifications requires regular adjustment to avoid distractions during busy workdays. --- Slack Reviews, Pros and Cons - 2026 Software Advice