All Slack Reviews

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Justin

201 - 500 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed November 2021

It can do everything, but sometimes you don't want it to

User Profile

Sara

Verified reviewer

Government Administration, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed November 2019

All Day, E'ery Day

It is so helpful to use with remote teams. I use it daily for two different employers, and actually convinced my main employer (a government agency) to start using slack. Slack allows teams to communicate easily and quickly, sharing links and documents all through the app. It also allows for camaraderie and fun, an important part of every workplace, even when you aren't physically with your team. The absolute most convenient thing about Slack is that you can use the desktop and mobile version, and someone can ask you a question, you can answer it, and work can move forward efficiently. For teams with people in different time zones and different work hours, this is incredibly helpful while texting and email sometimes don't cut it. For people who are outside of traditional cell service, sometimes I can connect to Slack even when text/calls are not going through.

PROS

I love how easy it is to communicate with people, and the informal format the encourages communication rather than dissuades it. People might be less inclined to send an email or call because they are interrupting your work, but slack doesn't have that feeling at all.

CONS

The limit on shared images after you hit a certain threshold with the free version - to be fair, this is a minor inconvenience at most and just another reason to pay for it!

Reasons for switching to Slack

I have used other programs, such as Cisco Jabber, and Slack is far superior in accessibility, features, and ease of use.

Vinicius

Financial Services, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2023

Slack

Some of the business problems that Slack can help solve include:Improving team communication: Slack allows teams to communicate in real-time, which can help reduce misunderstandings, miscommunications, and delays.Enhancing collaboration: Slack's file-sharing capabilities, integrations, and project management features can help improve collaboration and make it easier for teams to work together.Increasing productivity: By providing a central hub for communication, Slack can help reduce distractions and interruptions, which can lead to increased productivity and efficiency.Streamlining workflows: Slack's automation features can help streamline workflows and reduce manual tasks, freeing up time for more important work.Some of the benefits of using Slack include:Improved communication: Slack can help teams communicate more effectively, reducing miscommunications and misunderstandings.Better collaboration: By providing a central hub for communication and collaboration, Slack can help teams work more efficiently and effectively.Increased productivity: With reduced distractions and interruptions, teams can focus on their work and be more productive.Remote work capabilities: Slack is a powerful tool for remote teams, allowing team members to communicate and collaborate from anywhere in the world.Overall, if you had a positive experience with Slack, it likely helped solve one or more business problems and provided numerous benefits to you and your team.

PROS

One of the most popular features of Slack is its user-friendly interface, which allows users to communicate and collaborate seamlessly. Its chat-based communication system is fast and efficient, allowing users to send messages, share files, and make voice and video calls with ease. Slack also offers a variety of integrations with other tools and apps, making it a central hub for managing tasks, projects, and workflows. Additionally, Slack's customization options allow users to tailor the platform to their specific needs and preferences, making it a versatile and adaptable tool for teams of all sizes and industries.

CONS

One challenge that I face with Slack is managing notifications. With so many channels, direct messages, and mentions, it can be easy to become overwhelmed with notifications. Additionally, you might encounter difficulty in finding important information, particularly when working with large teams or on complex projects.

Anonymous

501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

3

Reviewed April 2023

Slack - instant messenger

I feel that other options in the market like MS teams are better and offer much more stability and features

PROS

Its easy to use and configure on mobile devices

CONS

Audio issues are very much common with slack, sometimes the application crashes. Also no way to find some chat with person if you forget name of person.

Dillon

Verified reviewer

Education Management, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2023

Streamline Team Communication

Overall, Slack was a vital tool for the team during remote work sessions as well as when working in the office. Slack made it easy to reach end users and communicate effectively with the whole team.

PROS

Slack's main strength comes in it's ease of use and approachability. The program is easy for anyone to pick up and begin using, but offers many advanced features for power users

CONS

It would be helpful if Slack offered more in depth reminder systems or task management modules for team task management.

Reason for choosing Slack

Business-oriented solution with more professional appearance

Anonymous

201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2023

good comunication tool

PROS

it has huddle for meeting and it is simple and easy to use.it has mobile app for better uses.

CONS

price for good service is very high and some times it has notification problems.

Anonymous

51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed April 2023

Perfect All-in-one Communication Software

PROS

Slack is the best for all sorts of communication. I've been using it for over 3 years now and the development is insane. Anything you just think of needing, next release has it. I like that i's easy to open a channel for specific projects, keep direct communication separate as well as add anyone to the chat along the way.

CONS

I used to not like how their reminders on Slackbot worked, but they perfected it.

Anonymous

201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2023

Slack as Daily use of Social Media Marketer

It was a big help for me as a Social Media Marketer, I can easily reach my colleagues and share data and files with them using the software. It was a big help in our industry in training, exchanging, and getting ideas from each other.

PROS

What I like about this software is that I can easily communicate with my colleagues specifically if I face problems in my daily task on my job. I can get a response from them accordingly in a real-time.

CONS

I don't have any problems with using the software.

david

Verified reviewer

Health, Wellness and Fitness, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed April 2023

Excellent addition to my daily tasks

i like it. It is generally easy to use and makes communication on different subjects easy

PROS

makes messaging and communication easy on a range of different subjects.Very easy to navigate between groups

CONS

sometimes messages can be lost, or not immediately obvious to find.ease of use seems to vary on different devices

Anonymous

1 employee

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed April 2023

Communication for your business is convenient

Slack has been a breeze to use when I'm working on a project for school and my work.

PROS

I can message my colleagues when we're working on a project together and usually get a response very quickly from them.

CONS

Their screen-sharing and video-calling features need a little bit of work. I've had instants where either the audio doesn't work even though my mic or camera is working.

Dimpi

Verified reviewer

Accounting, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed April 2023

Useful for collaboratin in project and increse productivity.

PROS

Messaging, Video Conference, Audio Conference, and collaboration all in one software. Easy-to-use Interface, Support Integration with other Third Party Software.

CONS

There is nothing about slack to dislike or least like.

Ken

Design, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2019

Love/hate relationship with Slack

I use Slack across 7-9 workspaces, one for each client/collaborator/workgroup. It's effective for keeping up with lot of people at once and the fact that I can mute certain workspaces/channels makes it manageable.

PROS

Slack does a fine job of facilitating collaboration with co-workers, and does cut way down on the fragmented nature of workplace communications. The workspace -> channel structure does a good job of organizing communications, but messages and threads can become atomized very easily. Overall its the best tool I've used and is a vast improvement over the old ways. And the voice/video calling feature is perfectly integrated - can't wait for them to add transcription.

CONS

I don't think this is Slack's fault, but the volume of stuff flowing through Slack is hard to wrangle. If you have more than a few workspaces open with a few channels each, it is incredibly easy to lose track of a message, thread, or link. and if you're using the free version you can find a critical message or link disappears behind the 10K message limit very quickly. Again, if you're getting good value from a product then you should pay for it, so no complaints about pricing, except that it's hard ot know what paying to: a workplace, or your own access to everything?

Reasons for switching to Slack

Basecamp had a product called Campfire which was integrated into Basecamp. It offered low-level messaging but Slack made it obsolete.

Aaron

Verified reviewer

Information Technology and Services, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed February 2020

Great for communicating with coworkers and friends!

I actually do not use Slack much in a business environment, but in a personal setting for a book club. We transitioned to primarily using Facebook for communication to Slack, as not all members of the book club are on Facebook. Slack has made communication a lot easier and fully centralized.

PROS

Slack is really easy to setup and provides a great solution for secure communication b/w coworkers and even friends. The interface, while slightly confusing at first, is easy to learn. In addition, it is easy to create different channels - as to have multiple conversations on multiple topics without those conversations overlapping. There are both mobile and desktop clients, and they are cross platform. There is even a web interface so you don't have to install a local client. Finally, you can't argue with the price as it starts with free version that is suitable for many use-cases.

CONS

Slack utilizes various shortcuts and tags to implement features (such as adding a poll to a conversation), but these tags are not obvious and usually need to be looked up.

Reasons for switching to Slack

Not everyone is on Facebook, and not everyone wants to join Facebook (for very obvious reasons). Slack is designed for group communication, doesn't have nearly the same privacy issues as Facebook, and is simply a better product for communication.

Matthew

Retail, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2020

Staying on the same page is important

Slack really helps my employees stay on the same page but only if they use it. Sometimes I need to remind them to use it. It definitely helps keep people informed of current events at the company.

PROS

What I like most is that slack is incredibly customizable. If you can think of a thing that needs to be done in the workplace slack has an implementation of it. Keeps everyone on the same page

CONS

Notifications can get out of control without setting up when you want to be notified. If you sign up for the free plan it doesn't save your conversations for more than a few months so you'll need to send any critical important data through email.

Reason for choosing Slack

We just the free version. Price reasons are why we chose slack. Although, we are considering getting the paid plan now.

Reasons for switching to Slack

Mainly because it forces people to look at situations and helps hold them accountable.

Jeff

Education Management, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed April 2020

Great product that has become more important than ever

Prior to implementing Slack we tended to have a mix of emails, chats, and some intranet announcement board setups. Now, we put all of that in Slack which makes it much easier to keep up with what is going on as well as to search for anything that you need. It has been a huge plus for us in all ways and we have a lot of other integration options we are looking at implementing.

PROS

Communication with my entire team is easily available within Slack as well as subsets of my team. Slack has played a key role for several years but that role has become critical as we have shifted operations entirely online. We have channels for different topics and the ability to easily customize alert settings for channels has been a huge plus. The ability to integrate with outside systems has allowed us to automate many tasks such as letting the service desk know when issues occur.

CONS

Traffic can get busy so I need to be particular about how my notifications are set up. I then check in periodically on the channels that I don't receive notifications for to keep up with what is going on.

Reasons for switching to Slack

We liked the basic features of Google Hangouts but Slack provided many more integrations and ability to more finely control many features.

Deneb

Internet, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

5

Reviewed August 2022

Pretty great way to connect with your team

I really enjoy using Slack to connect with various groups and individuals I need to interact with both inside and outside of my work organization. Adding additional connections outside of my organization is easy and then gives me access to all work-related communications inside the app I already use for work communications. Very convenient!

PROS

It's easy to set up new workspaces, and once they're set up you have an easy way to connect with all the people you work with simply and in either a synchronous or asynchronous way. This is especially helpful when connecting with people from multiple timezones.

CONS

Video calls are pretty resource-intensive so it's sometimes hard to do such things as share your screen to demonstrate a problem you're working on. Furthermore, those controls always get in the way of what you're trying to do. It would be nice if they could be minimized into a floating button, or something, that you could move out of the way until you needed them.

Reasons for switching to Slack

I think the higher ups in my company decided to try Discord but then came back to Slack mostly because the video calling was buggy on Discord. Plus it's not as widely used among the organizations we work with outside ourselves. Even when we were using Discord mostly for our own internal communications, I think we still used Slack to connect with other companies.

Dulce

Legal Services, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed January 2021

Best app for messaging!

Slack is very fun to use and easy to get used to. I think every company should use it. It’s also very private so only people within the company have access to message you. External users cannot find you or message you. Great software overall!

PROS

This app is very easy to get used to and it’s very customizable. You can choose a color theme or create your own and manage which channels you want muted or you got want to receive notifications. I also love that they have an mobile app, a desktop app or you can use the web browser to login. It’s a great way to communicate with colleagues 1:1 or by group chats (channels). You can also generate polls or gifs in the chat bar, respond to messages in a thread to not overflow the chat with responses and react to messages with emojis. I love it. I’ve used it for years!

CONS

Every so often the software does have issues. It’s happened maybe once or twice a year where it crashes for a couple of hours and messages cannot be sent. I think it has to do with the server or something but it usually resolves pretty quickly.

Reasons for switching to Slack

Jabber was reliable but very outdated. Felt like I was stuck in the 90’s chatting on AOL or messenger. It doesn’t have half the functionality that Slack has.

Anonymous

51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2020

Nice messaging platform

Overall slack is a nice messaging platform and really helps the individuals while working in a project of multiple team members. It helps in sharing of text messages and files and also has calling features and major third party integrations which makes it a complete package.

PROS

I found slack a powerful tool to communicate with the other team members in real time. It has better voice quality on call, large size file sharing, one-to-one and group messaging. It also allows to star the messages, which is really helpful to bookmark the important information from the chat. The features such as wrapping the text in code snippet and selecting the file type (for example, html, java, js, etc.) is beneficial for developers. It provides APIs to create custom applications and also has an app directory from where users can install out-of-the-box integrations for Github, google drive and other third parties.

CONS

There are few features which are missing, for example, whenever a user is removed from the workspace, no notification is being sent back to the user. Also, the slackbot could be improved, most of the times, it just provides the search results from the slack help directory. It is not easy to switch workspaces. One has to close the workspace completely and then switch back to the another workspace.

Abhinav

Information Technology and Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed May 2022

Best Tool for Team Management and Coordination

Overall I love to use it and provided it has the support of integration with almost all of my tools it works as notification engine too which is one of the awesome parts of this tool.

PROS

Slack is my daily used software for all the team meetings and sharing work details. I like it has all the features built-in that are necessary for an enterprise team management from sharing of files and chatting to video or audio conferencing.

CONS

The support team is slow in case of any problem tho hardly we face any issue with this software it's highly reliable and one of the best things I use on daily basis.

Reasons for switching to Slack

I love the overall look and feel of slack and its support for integrations.

User Profile

Alexandru

Verified reviewer

Computer Software, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING: