--- title: "Slack Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Slack. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Slack is a good fit for you!" source_url: "https://www.softwareadvice.com/collaboration/slack-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Content Collaboration Software](https://www.softwareadvice.com/content-collaboration/) / [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) / Slack Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/remote-support/slack-profile/) Reviews [Alternatives](https://www.softwareadvice.com/remote-support/slack-profile/alternatives/) # Slack User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 24,215 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 17,395 reviews (72%) - 4 stars: 5,733 reviews (24%) - 3 stars: 912 reviews (4%) - 2 stars: 127 reviews (1%) - 1 star: 48 reviews (0%) ### Most mentioned pros - The file sharing mechanism is very smooth—we can drop images and documents straight into a chat, and the search functionality is powerful enough to find old files or specific conversations from months ago using simple keywords. - Conversations feel more dynamic and efficient than email, and the ability to integrate our most-used apps has reduced a lot of context-switching. Once the team establishes good channel organization and notification habits, Slack becomes a powerful communication hub that boosts productivity and keeps everyone aligned. - The platform is flexible enough to support a wide variety of workflows and integrates seamlessly with many business tools. While managing notifications and information flow can sometimes be challenging in larger workspaces, the productivity and collaboration benefits far outweigh these limitations. ### Most mentioned cons - One of Slack's biggest drawbacks is that important information can sometimes get buried in busy channels, making it difficult to keep track of key discussions without using threads consistently. While the search function is generally good, finding older messages or files can occasionally take longer than expected. - Its free plan has limited message history and integrations. While it’s great for real-time chat, Slack isn’t ideal for long-form discussions or detailed project management. - Slack Connect and 3rd party app integrations are a good feature but can get annoying when the original user account is deactivated which kills any integrations or connections they originally setup. ## Slack customer reviews Showing reviews 1-25 of 24,215 (page 1). ### Great Team Communication Platform - Overall rating: 5/5 - Reviewer: Ashley T. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Slack is so much easier to use than other platforms I have had to use in the past. It has a friendly interface, options to create multiple channels, ability to add custom emojis, and overall makes it easy to stay organized in the workplace. It also allows me to easily share files with my team so everyone has access to them quickly. I use it in my daily routine to meet with my team and chat about our daily tasks. The huddle feature is great for that! #### Cons Sometimes it has bugs where it doesnt connect my meeting schedule or let me join huddles, but most of the time that it resolved by either restarting the program or restarting my computer. No major issues with Slack. #### Reasons for switching to Slack Slack is overall easier to use and has more features than Teams. --- ### Very useful for student projects and team collaboration - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Slack has been really good. I find it especially useful for college projects and team collaboration because communication stays organized and everything related to a project can be kept in one place. It is simple enough for regular chatting but also has features that make it useful for more serious teamwork. The file sharing and search options are probably the features I use the most. For a student working on group projects, I think Slack is definitely worth trying. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I really like how easy Slack makes it to communicate and stay updated, especially when working on college projects with a team. As a B.Tech CSE student, I often have different groups for different projects or activities, and having separate channels keeps everything much more organized than using one common chat. Sharing files, sending messages, and discussing things with teammates is also very convenient. I especially like that I can quickly search for old messages or files instead of scrolling through a long chat. #### Cons The only thing I found a little difficult in the beginning was getting used to all the different channels and notifications. If you’re part of many groups, it can sometimes feel like there are too many notifications. Once you customize the notifications and organize your channels, though, it becomes much easier to manage. #### Reasons for switching to Slack I moved from Discord because Slack felt more suitable for project work and team communication. Discord is great for casual conversations, but I found Slack more organized for keeping different projects, discussions, files, and updates in separate channels. As a CSE student, I also liked the way Slack keeps communication more focused and professional when working with classmates on assignments and projects. --- ### Absolutely the best; wish my team utilized it better - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Absolutely the best communication tool still. It's still very easy to use, share, promote collaboration and communication, and has enough tools built in. #### Cons It can be used a little too aggressively by teams and people turning it into a social media-like environment. --- ### Effective Collaboration Platform for IT and Business Teams - Overall rating: 5/5 - Reviewer: Dave R. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered We've had a positive experience using Slack as a collaboration platform across multiple departments. It has improved communication, accelerated issue resolution, and provided a centralized location for project discussions and file sharing. From an IT administration perspective, deployment and user management have been straightforward, the platform has proven reliable, and the available integrations have helped streamline daily business operations. Overall, Slack has been a dependable solution that has enhanced productivity and cross-functional collaboration. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Slack has streamlined communication across our IT, operations, and business teams by replacing lengthy email chains with organized channels and direct messaging. The search functionality, file sharing, integrations, and reliable desktop and mobile applications make it easy to collaborate, troubleshoot issues, and keep projects moving efficiently. #### Cons As workspaces grow, conversations and notifications can become overwhelming without proper channel organization and notification management. Some advanced administration, security, and compliance features are also reserved for higher-tier licensing plans. #### Reasons for choosing Slack Software productivity, performance and stability. --- ### Best internal communication app - Overall rating: 5/5 - Reviewer: Shady A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Overall I think it is the best chat app for internal communication, and the opportunity to connect with several other apps is just great to have all the necessary always at hand. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Quite easy to use, I prefer it compared to Teams for both visual and chat features. Also file sharing is better and files are easier to open (the in-app preview works really well). Never had major bugs and you can create as many channels as you want. You can connect several other apps like Drive, Calendar, Confluence and Jira which helps a lot with having everything in one environment. #### Cons Not the best one for calls. Should be improved to be more similar to Skype. Also not possible to record a meeting. Compared to skype/teams if you want to use it to talk with people from outside the company it is an harder process than just adding them via email address. #### Reasons for switching to Slack To have a close environment where to find people from the company only. --- ### Great chat experience, but the meetings could use a little attention. - Overall rating: 5/5 - Reviewer: Alex J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its been great overall. I do wish the meetings were a little better but i can deal with it because the chat and teams features are just so good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Slack gives me so many things i can customize that it makes organizing chats or group chats so much easier then other chats. #### Cons The slack meetings are not great. They are very slow and have a pretty clunky interface. I think they are more focused on the chat features then the meetings. #### Reasons for switching to Slack Owner just hated teams so we made the switch and love it --- ### Free and Fast in Messaging - Overall rating: 3/5 - Reviewer: Md A. - Verified reviewer: Yes - Industry: Higher Education - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered It has a feature for muting notifications. It is great, also easy to get into multiple threads for different type of chats. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros I am doing some side chatting with collaborator using this. The app is fast, feels there is enough features on the dashboard. #### Cons The app looks kind of old specially the logo. Also. the UI for video call can be made more user friendly. #### Reasons for switching to Slack For better pricing. and also for using as per recommedation. --- ### Easy-to-use platform for team communication and collaboration - Overall rating: 5/5 - Reviewer: Nikitha Y. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Slack has been positive. The Ease of Use makes it straightforward to communicate with team members, while Chat supports quick discussions and ongoing collaboration. File Sharing is useful for keeping work-related documents accessible within conversations, and Meeting features provide another convenient way to coordinate with colleagues. Although there can occasionally be minor Bugs and Issues, they have not significantly affected my experience. Considering its communication and collaboration capabilities, I believe Slack provides good Value for Money for teams that need a centralized platform for workplace communication. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Slack is easy to use and provides good value for money for team communication and collaboration. The Chat functionality makes it convenient to communicate with individuals and groups, while File Sharing makes it easy to exchange documents and other work-related files within conversations. Meeting features are also useful for coordinating with team members without switching between multiple communication tools. The overall interface makes day-to-day communication straightforward. #### Cons Managing a large number of channels and conversations can sometimes become difficult, especially when there are many notifications and ongoing discussions. I have occasionally experienced minor bugs and issues such as delayed notifications or messages taking time to synchronize. File Sharing can also become harder to manage when many files are shared across different channels. I have limited direct experience with Customer Support, so I cannot strongly evaluate that aspect. --- ### Excellent for engineering team comms, with real cost and noise tradeoffs - Overall rating: 4/5 - Reviewer: Koshish S. - Verified reviewer: Yes - Industry: Internet - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Slack has become the default place work happens rather than just another chat tool. For day to day engineering work it sits at the center: design discussion, code review pings, deploy and alarm notifications, and incident response all land in channels owned by the team that owns the service, which makes handoffs and postmortems much easier because the timeline is already written down. The searchable history is what makes it worth the price, since a lot of institutional knowledge that would otherwise be lost stays recoverable. The tradeoffs are cost at headcount and the discipline required to keep channels from turning into noise. Neither is a dealbreaker, but both need active management. I would pick it again. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros The channel based structure holds up as an org grows. The feature I lean on hardest is search with modifiers like in:, from:, and before:, which reliably surfaces the one thread from eight months ago where someone explained a deploy quirk. The integration surface is the real value for an engineering team: incoming webhooks, the Events API, and Workflow Builder let us pipe CI results, on call pages, and alarm state into the channel that owns the service, so triage happens in one place instead of across three tools. Huddles are low friction enough that we use them instead of scheduling a call, which has cut a lot of meeting overhead. Slack Connect has replaced most email threads with external vendors. Uptime has been solid, and once you learn the keyboard shortcuts the client is fast to navigate. #### Cons The desktop app is heavy. With a dozen workspaces and busy channels it will sit on several gigabytes of memory, and cold start is slow on older hardware. Threads are still the weak spot: an important decision often lives inside a thread while the channel shows nothing, so context gets buried unless someone remembers to also send it to the channel. Per seat pricing adds up quickly at scale, and the message history limit on the free plan makes a real trial hard. Notification tuning is entirely on the user and the defaults are noisy, so new hires spend their first month drowning. Search across multiple workspaces is still clumsy compared to search within one. Canvas has not been good enough to replace an actual document tool for us. --- ### Slack: Essential for remote work productivity...and employee engagement - Overall rating: 5/5 - Reviewer: Alicia R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Slack has been part of the corporate toolkits of the companies I've worked for since 2017 (across three different companies, from Silicon Valley to digital services work in the government contracting industry). I've used it while working 100% in-office at a globally distributed company; when a company was transitioning to remote during the pandemic's height; and now, at a company that has been remote-first since its inception in 2016. After I used it for the first time at one job, I started asking during interviews whether they used Slack, because I knew it'd be a difference-maker in my onboarding and overall day-to-day expereince. Also, since I started using it in 2017, I've been impressed with the feature rollouts over the years. It hasn't stalled, never gets stale, and keeps getting better. I've never been responsible for comparing Slack to other tools or reviewing corporate pricing, so I don't know the overall value for the money in dollars and cents, but as far as employee engagement goes, companies should seriously consider adopting it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Since 2020, I've worked remotely as a business developer across two digital services companies. Slack has huge gains for my formal work (e.g., channel-specific topics by deals and projects; a customizable canvas for each channel to link helpful resources; the Huddle feature for impromptu calls; seamless integration with mobile; tons of personalization features to make it right for my workday - hello Focus Mode -; integrations, like with Google Suite that make is easy to share files...the list goes on) And it's also great for employee engagement, especially in a remote setting. With the right people contributing to an engaging company culture, Slack keeps the workday interactive and, dare I say, fun. We have channels to discuss hobbies and special interests, like our corporate Fantasy Football league, book clubs, and channels for working parents to commiserate, encourage one another, and remind us all when it's time to sign the kids up for summer camp (the right answer is February, every year). This is where the magic happens. As an elder millennial, I just love it. I'm efficient with work, and it brings back the best bits of the AIM I grew up on...but for work. It's also super reliable. Over the years and across countries, I've used Slack, I don't think I've ever experienced an outage. #### Cons Honestly, not much. The only time I get frustrated with it is when I need to invite partners (from external companies) into our workspace for targeted deal collaboration. When those folks come from organizations stuck with Teams, it's not easy to get them to adopt it for a limited time, even though it's easy enough to add them to the dedicated Slack workspace. --- ### Slack ain’t slacking in the features - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Hardware - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered Overall very good piece of software, it’s seamless as if you could be sat together in person. Its features set is unrivaled and I don’t think you could ask for more for what it does. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I absolutely love slack, for day to day collaboration there’s nothing that comes close. From sending small and large files and general chat between teams and colleagues, its ease of use, it has everything you would need to keep your team flowing as best it can possibly be. Its pricing structure is pretty straight forward and is excellent value for money if you want to get things done properly. If there is any bugs or issues the customer support team gets straight into it and give you notifications along the way. #### Cons I personally think they need to work on huddles and screen sharing as the competition has nailed this more (zoom/teams) #### Reasons for switching to Slack For the features mainly as it has lots more third party integrations. --- ### Great for Collaboration, But Can Be Overwhelming - Overall rating: 4/5 - Reviewer: Arthi R. - Verified reviewer: Yes - Industry: Accounting - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Using Slack has been a mostly positive experience for team communication. It’s great for real-time collaboration, organizing conversations, and integrating with other tools. However, managing constant notifications can be overwhelming at times, and finding older messages in a busy channel can be tricky. While it improves team connectivity, the volume of communication can become distracting, making it essential to manage notifications effectively for a smoother experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Slack has seamless team communication with organized channels, direct messaging, and file sharing. Its integration with numerous apps like Google Drive, Jira, and Zoom streamlines workflows. The search functionality is robust, making it easy to find past conversations. Slack's customization options, including notification controls and custom emojis, enhance user experience. It's a collaborative hub, improving team productivity and communication, especially in remote or hybrid environments. #### Cons Slack is sometimes overwhelming with constant notifications, especially in large teams or active channels. The sheer volume of messages may lead to important information getting lost. Its free plan has limited message history and integrations. While it’s great for real-time chat, Slack isn’t ideal for long-form discussions or detailed project management. Additionally, heavy reliance on it for all communications can contribute to "tool fatigue" for some users. #### Reasons for switching to Slack Teams get stuck frequently and was not reliable. Had lots of issues using teams especially calls. --- ### Great chat platform for businesses - Overall rating: 5/5 - Reviewer: David N. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Overall Slack is a great messaging platform for businesses. The UI is straightforward and intuitive. Public and private channels for specific projects/groups is a great feature and easy for end users to navigate. The huddle feature is good as well if you need to voice/video call and/or screenshare. The ease and ability to invite external people into your workspace is great as well. Admin reporting and analytics could be slightly improved though. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The UI is very easy to navigate and end users usually prefer Slack over many other messaging platforms. The use of public and private channels is very straightforward and easy for users to navigate. Collaboration with external individuals and/or other company workspaces is a great feature and very easy to setup. Licensing structure is pretty simple as well and you have the ability to invite external guests either to a single channel or multiple channels. #### Cons Message history/export for admins is only available on the enterprise or Grid subscription and even when you do get it, it comes as JSON file that you still have to parse through. Slack Connect and 3rd party app integrations are a good feature but can get annoying when the original user account is deactivated which kills any integrations or connections they originally setup. There needs to be a way to transfer that ownership/connection to another user or admin to keep those integrations as is. Admins also can't see or manage private channels which can be annoying. #### Reasons for choosing Slack Ease of use and simpler UI/navigation. Creating a "channel" in Teams is a nightmare. --- ### The Gold Standard for Scalable Ops (If You Can Stomach the Bill - Overall rating: 5/5 - Reviewer: Ahamed S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Notification Fatigue. Without strict internal policies, Slack can become a distraction. Managing the "noise" and teaching users how to set boundaries is a constant uphill battle for an admin. Additionally, the pricing structure makes it a "premium" choice that requires constant budget justification. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros As an IT Executive at Snoonu, Slack was the central nervous system of our operations. Managing it end-to-end meant balancing security, integrations, and user experience. Overall, it is the most robust tool for a high-velocity environment, though it requires a disciplined admin to keep "channel creep" and costs under control. Detailed Breakdown Value for Money: This is Slack’s Achilles' heel. While the "Fair Billing Policy" is great (only paying for active users), the jump to Enterprise Grid or even Pro tiers is a significant investment. For a company like Snoonu, you’re paying for the ecosystem and the time saved through automations, but the per-user cost is high compared to bundled alternatives like Microsoft Teams. Customer Support: On the higher-tier plans, support is stellar. Response times are quick, and their technical documentation for admins is some of the best in the industry. They actually understand the "IT Executive" perspective when dealing with API or SSO issues. Ease of Use: For the end-user, it’s incredibly intuitive. For the admin, the backend is powerful but requires a learning curve to master granular permissions and global settings. Chat & File Sharing: The core functionality is flawless. Search is the "killer feature" here—being able to find a file or a specific thread from six months ago in seconds is what keeps the business moving. File sharing is seamless, though I always recommended integrating with Google Drive to keep the Slack storage from getting cluttered. Bugs and Issues: Rare. Slack is remarkably stable. Most "bugs" reported by users at Snoonu usually turned out to be notification settings mishaps rather than platform failures. Meetings (Huddles): Huddles revolutionized quick syncs. Moving away from scheduled "formal" calls to a quick audio drop-in fits the fast-paced Snoonu culture perfectly. However, for massive "All Hands" meetings, it still feels a bit secondary to dedicated tools like Zoom. #### Cons The Integration Ecosystem. As an IT Exec, the ability to hook Snoonu’s internal monitors, Jira tickets, and deployment alerts directly into Slack channels meant we could solve problems before the rest of the company even knew they existed. The automation (Workflow Builder) is a force multiplier for a lean IT team. #### Reasons for switching to Slack Slack’s superior integration ecosystem and intuitive UX drove higher adoption and faster dev cycles. --- ### The Hub That Kept Us in Sync - Overall rating: 4/5 - Reviewer: Muhammad Z. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience with Slack was positive. It made team communication organized, file sharing easy, and collaboration efficient. The interface was intuitive, and notifications kept me updated, making teamwork smooth and productive. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Slack offered great value for money by improving overall team productivity and communication efficiency The chat feature was easy to use, making real-time communication simple and well-organized File sharing was smooth and quick, allowing easy access to documents within conversations Meetings were reliable, especially with integrations that made scheduling and joining calls seamless Customer support was helpful and responsive whenever assistance was needed Bugs and issues were rare, and the platform felt stable and consistently improving Overall, Slack made collaboration fast, efficient, and easy for teams to stay connected and productive #### Cons Slack can feel overwhelming when there are too many channels and conversations to manage The free version has limited message history, making it difficult to access older chats Video and voice call features are not as strong as dedicated meeting platforms Some advanced features and integrations require paid plans Managing notifications can become challenging in busy workspaces It may consume more system resources during heavy usage #### Reasons for switching to Slack I switched because Slack offers better organization with channels and threads, smoother integrations, and a more user-friendly interface for daily communication. --- ### Slack it to me! My favorite team tool. - Overall rating: 5/5 - Reviewer: Eric S. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered Slack is my main form of communication at the office. It really helps me stay organized while handle multiple tasks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Slack allows seamless group coordination and communication. Great to be able to break off conversations with the team and even separate projects with the accurate team members. #### Cons Sometimes the attachments I try to send will not attach due to size. Not the biggest deal, but always nice to be seamless. #### Reasons for choosing Slack It was recommended to I me from another associate who had used it prior. #### Reasons for switching to Slack Slack is a much more professional tool with more features to collaborate properly above just instant messaging. --- ### Slack is Good - Overall rating: 4/5 - Reviewer: Bronx G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This review was submitted organically. No incentive was offered I use slack daily for work and it’s pretty easy to navigate although some of the hotkey functions aren’t easily reversible. That might be a me problem though. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros As a free app, it's an extremely good deal especially for small workplace teams. If you are operating with a small group to get something done, it’s very easy to use #### Cons There are some features that Don’t function correctly for me like the huddle feature. I would prefer other apps for voice calls as well. #### Reasons for choosing Slack Slack ended up working the best for our team and team needs. --- ### I like it so much I call all my chat apps Slack - Overall rating: 5/5 - Reviewer: Sarah P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Slack is easy and fun to use. There are just enough customizations and the integrations make the experience unique to your organization but familiar enough as you bring on new team members. I've used it at enterprise, smb and startup environments and it delivered in equal measure for each. Solid value for the money and very limited bugs and issues. I haven't used the customer support and don't have much to say about File storage features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Slack has a sense of irreverence to it that is helpful for remote and hybrid cultures. A "cool kid" factor that you just don't find with Teams or other options. The app is also excellent and easy to use. #### Cons I don't prefer using Threads. I think the use of inline replies as an option instead of breaking out a thread is helpful in larger groups or longer conversations involving multitasking. I would also say that Teams calls are more intuitive and helpful than Huddles. Even still I prefer the experience overall to that of Teams and especially Google Chat. #### Reasons for choosing Slack Google chat doesn't even compare, Teams is useful but feels a bit more corporate and rigid --- ### Slack for everyday work works! - Overall rating: 4/5 - Reviewer: Estrella A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. After using it five days a week for the last three years, I can't imagine doing my job without it. It's an essential tool for our daily workflow that keeps everyone connected, though it definitely requires some personal discipline to prevent it from taking over your entire workday. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It keeps all our team communication in one place. Channels make it incredibly easy to organize projects, and the search function is a lifesaver for finding old files or links. It has basically replaced internal email for us, making daily collaboration much faster and more casual. #### Cons I miss a lot of messages because i cannot get the notifications to actually notify me in the computer. It’s also very easy to get buried in messages if you step away for a day, making catching up feel like a chore. --- ### A perfect team communication and collaboration platform - Overall rating: 5/5 - Reviewer: Bruno M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, I had a positive experience using Slack because it is a great multipurpose tool that helps to manage and organise work effectively. It became apparent when working with international freelancers from various parts of the world who successfully managed to cooperate using this tool. I would recommend it to people who run online businesses and collaborate with many freelancers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I had the opportunity to use Slack while working as a Digital Marketing Assistant for the company HostHelp. I liked the tool because it provided an opportunity to communicate with coworkers effectively for several reasons. Firstly, it is user-friendly and much easier and faster than email. Secondly, it has a great search option and the possibility to share and manage files. Other advantages include the ability to work from different operating systems and devices such as computers, laptops, tablets, and mobile phones. It is possible to sort conversations by the team, project, and topics to find the needed information faster. #### Cons However, I noticed some disadvantages of the tool. Firstly, it is challenging to keep up with continuous messages, resulting in informational overload. Secondly, the tool can be distracting since you get many notifications popping up on your device. Finally, it is necessary to spend much time learning Slack functions such as channels, threads, mentions, notifications, and apps. Moreover, you need to pay for advanced plans to get more useful functions. This might be expensive for small businesses. --- ### Excellent Team Collaboration Hub, But Requires Mindful Notification Management - Overall rating: 5/5 - Reviewer: Jake P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our team uses Slack daily, and it has drastically improved our collaboration efficiency by cutting down internal email threads by more than half. It essentially acts as our digital office space, keeping everyone connected regardless of whether they are working remotely or in the office. Aside from the occasional notification fatigue and the premium price tag, it remains an indispensable tool for our day-to-day operations, quick huddles, and project tracking. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The real-time chat interface is incredibly intuitive, making day-to-day team communication seamless. I love how easy it is to organize conversations into dedicated channels for specific projects or departments, which completely prevents our email inboxes from getting overloaded. The file sharing mechanism is very smooth—we can drop images and documents straight into a chat, and the search functionality is powerful enough to find old files or specific conversations from months ago using simple keywords. The direct integration with other tools like Google Drive and calendar apps also helps keep our workflow centralized in one hub. #### Cons While it excels at quick communication, managing notifications can quickly become overwhelming, especially if you are part of multiple large channels. It takes a bit of time to configure the alert settings properly so you aren't constantly distracted by non-urgent messages. Additionally, sending very large files can sometimes hit strict size limitations, forcing us to rely on external cloud storage links instead of direct uploads. The pricing structure can also feel quite steep for smaller teams as you scale up and need historical message retention beyond the basic tiers. --- ### The best team communication tool out there — if you can tame it - Overall rating: 5/5 - Reviewer: Enish S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered We've used Slack for nearly two years across a hybrid team, and it's become the backbone of how we communicate. Customer support is decent — mostly self-serve through their help center, which is thorough. The value for money is reasonable at the Pro level, though I do think the free tier cutbacks pushed smaller teams into paying sooner than felt fair. Overall, it's the right tool for the job — just set your notification boundaries early and enforce some channel etiquette as a team, and it's hard to beat. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Slack genuinely replaced email for our day-to-day internal communication and I can't imagine going back. The channel structure keeps conversations organized by project, team, or topic, and being able to thread replies means a busy channel doesn't turn into chaos. The search is surprisingly powerful — I've pulled up messages and files from two years ago in seconds. Integrations are a massive plus; we've connected it with Google Drive, Zoom, and a few project tools, so a lot of our workflow just lives inside Slack now. Huddles (the quick audio call feature) are underrated — it's way faster than scheduling a meeting for a five-minute question. Ease of use is genuinely one of its strongest points; new team members are comfortable within a day. #### Cons Notifications can become overwhelming fast if you don't take time to configure them properly, and most people don't — which leads to either constant pinging or people muting everything and missing important messages. The free plan is quite restrictive now with the 90-day message history limit, which makes it hard for smaller teams to commit without paying. The pricing per seat adds up quickly for growing teams. Occasionally there are minor bugs — slow load times or messages showing as unread when they aren't — nothing critical, but noticeable. It can also quietly become a productivity killer if your team culture leans into being always-on. --- ### The Quiet Backbone of How Our Team Actually Works - Overall rating: 5/5 - Reviewer: saidi b. - Verified reviewer: Yes - Industry: Animation - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered lack has been one of those tools that just quietly becomes essential. You don't really make a big decision to rely on it it just kind of happens because it works. The overall experience has been really positive. It sped up how we communicate, made it easier to stay on top of what's happening across the team, and honestly just made work feel a bit less formal and more human. Instead of everything being this rigid back and forth over email, conversations happen naturally and things get resolved faster. There are rough edges here and there the notifications can get out of hand and the pricing stings a little as you scale but when you zoom out, the impact it has on how a team functions together is hard to argue with. It's one of those tools where once you've used it properly, going back to anything else feels like a step backwards. For remote or hybrid teams especially, it's pretty close to irreplaceable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Slack is honestly just how natural it makes communication feel. It doesn't feel like a work tool it feels like texting your team. You ask something, you get an answer, you move on. No drafting a formal email, no waiting a day for a reply, just a quick back and forth that actually keeps things moving. The channels are a big part of that too. Everything has its place — there's a channel for the project, a channel for random stuff, a channel for announcements and nothing gets mixed up. You're not digging through one giant inbox trying to figure out what belongs where. And the integrations are just everywhere. Your notifications from GitHub, your alerts from whatever tool you're using, your standup bot it all just flows into Slack and suddenly you have one place where you actually know what's going on. It just makes the whole team feel closer, even when everyone's working from different places. #### Cons What I liked least is honestly the notifications. Once your team grows and you're in a bunch of channels, it becomes a lot. You're constantly getting pinged and if you're not careful it just kills your focus. You end up either checking Slack every five minutes or missing something important because you muted too much. The search is also not as smooth as it should be. Finding an old message or a file someone shared three weeks ago feels harder than it needs to be. You kind of have to remember exactly what was said to track it down, which defeats the purpose. And the free plan has that message history limit which is genuinely frustrating. You go back to find something from a few months ago and it's just gone. For small teams or startups watching their budget, that feels like a pretty big thing to lock behind a paywall. None of it is enough to walk away from it, but you do feel the friction after a while. --- ### Best business communication platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with slack is amazing and I love using it everyday for work. Having used other business communication platforms such as teams, Slack is much more responsive and easier to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I use slack literally everyday during for my work, where I direct message my colleagues, comment on threads, and keep up to date with channels and groups. Slack allows me to seamlessly communicate and work with my colleagues. There are many features I love about slack, such as the threads feature to categorize conversations, huddle feature to quickly hop on a call with colleagues, and the activity tab to see the latest activities to follow up and keep up to date with information. #### Cons There isn't too much cons about slack, but I notice periodically some features with Slack can be down at times, such as slow search times, slow responsiveness and lag. Most recently, the search feature in slack wasn't populating any searches. However, these are almost always incidents and bugs that Slack acknowledges and fixes within 1-2 hours. --- ### Love, love, love Slack! - Overall rating: 5/5 - Reviewer: Tyra O. - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I love Slack. It's the first thing I check in the morning when I am ready to start my work day, and it's the last thing I check before logging off for the day. It's super dependable and I love using it every day. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I absolutely love Slack-- I don't know what I would do without it. I love that it has been to heavily adopted by my company-- we use it jsut as much as email if not slightly more. I love all of the innovation they have been doing with AI as well. #### Cons I really don't have much to say about Slack in regard to what I do not like. From time to time, I experience what seems to be a bug with their notifications in app-- it says I have many unread messages, but I am all caught up, this generally solves itself and is not an issue that is interfering with my use of he tool. ## More reviews [Next reviews](https://www.softwareadvice.com/remote-support/slack-profile/reviews/?page=2) --- Slack Reviews, Pros and Cons - 2026 Software Advice