About Sprout Social

Sprout Social is a cloud-based social media management solution that caters to businesses of all sizes and helps them to manage their audience interactions and marketing routines. Key features include automated publishing, conversation tracking, social content management, social media analytics and more. The solution features a "Smart Inbox," which combines the social media interactions from different social media websites. It helps users manage interactions by turning messages into tasks, assigning them to specific people and allowing team members collaborate on the assigned tasks. Sprout Social's social media publishing functionality automates the process of scheduling social media content and managing content approval for the content before publishing. By using ...
Sprout Social social performance
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Sprout Social Reviews

Overall Rating

4.39

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4

Functionality

4

Showing 1 - 5 of 509 reviews

Nate

Company size: 201 - 500 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

February 2021

Sprout is a great social media management option

User Profile

Greg

Verified reviewer

Company size: 2-10 employees

Industry: Marketing and Advertising

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

October 2022

Sprout Social is a social media management tool.

Overall our experience has been very positive. We've found Sprout Social to be easy to setup and use, and also easy to teach to some of our less tech savvy customers. They really like the ability to login and review posts all at once from a single screen.

Pros

We most like the ability to manage multiple accounts easily. We manage over 20 social media accounts across several platforms using Sprout Social and we have always found it very intuitive and easy to use. Adding new accounts is easy and there are several features that add value to the product that we use regularly.

Cons

Pricing when you're adding multiple additional accounts is confusing, especially for agencies who may want to use Sprout to manage all agency accounts. Single accounts can only manage 10 profiles without upgrading which for an agency is a limit we hit very quickly.

Reasons for choosing Sprout Social

We chose Sprout primarily because it allowed us to draft posts and then send inside the software to others in the organization for review, notes, and approval.

Reasons for switching to Sprout Social

Pricing and features.

Anonymous

Company size: 501-1,000 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

July 2022

One of the best social media management & analytics.

My overall experience with the tool is quite satisfactory. It really impacts your day to day tasks and have a strong algorithm around it. I am quite surprised that it somehow outperform so many other tools. Same is the case with exceptional user interface

Pros

It is simple and at the same time do really good when it comes to social media monitoring & analysis. It is by far one of the best tool that I have used.

Cons

It is a bit expensive compares to the same products available in market.

Reasons for switching to Sprout Social

My company was looking for a better solution for their needs

Anonymous

Company size: 11-50 employees

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

FUNCTIONALITY

3

November 2022

Sprout Social alittle bit overrated

Pros

Managing Digital Marketing Online has great automation features, and comparing the competitive advantage in the market before the update that increased privacy for all companies and now you barely see good information

Cons

most likely what stopped me from using it was the update that occurred 6-8 months ago which stopped all third-party software like Sprout Social and SEM rush and a lot of other marketing tools from getting useful data to their users, it completely made this software useless for me

Wiseman Kajidori

Company size: 501-1,000 employees

Industry: Health, Wellness and Fitness

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2022

Sprout Social the best, affordable, high quality, all round Social media management tool.

Pros

Spout Social reduced the time that we needed to spend on Social media, by consolidating and automating our posting.

Cons

We are waiting for Sprout Social to fully integrate with Google my Business.

Reasons for switching to Sprout Social

Sprout is easy to use and it consolidates all our important platforms in one place.

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