About TeamViewer

TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable for businesses of all sizes and can be deployed both in the cloud as well as on-premise.

TeamViewer provides features such as document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging. Its instant messaging functionality covers features such as offline messaging, group chats, web-based chats, persistent chat groups, customer-initiated chat from service cases and chat history. The software provides end-to-end encryption and full support for mobile devices.

...


Read More

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

8,124 Reviews of TeamViewer

Average User Ratings

Overall

4.62 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(5,441)

5,441

4 stars

(2,321)

2,321

3 stars

(302)

302

2 stars

(33)

33

1 stars

(16)

16

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 8124 results

December 2019

User Profile Picture

Luis Daniel from YCS PR Corp.

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

December 2019

An essential asset for your team

For me, personally it's the best app to connect remotely available in the market. Anydesk is a good second.

Pros

You'll be able to utilize this software to remotely connect to either assist your clients, manage your sytstems remotely, connect to a server, transfer files or execute commands from anywhere in the world. You can bookmark all your connections and manage them in groups and view the status of the machines from a simple side window.

Cons

The license can be a little expensive and sometimes the software may lag if the client you're connecting too is outdated. You need to look up the licenses because even the cheapest one, unless you buy a volume license, you need to be specific on how many people will be using the license and only one can use it at the time.

Reasons for Choosing TeamViewer

Knew a lot more about Teamviewer previously from usage and recommended by others in the same field as me.

Reasons for Switching to TeamViewer

Better connection Performance and reliability. Also less CPU intensive.

June 2021

Mike from Community Counseling Solutions

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

June 2021

Easy to use application for both Administrators and End Users

I've used this often, sometimes daily, for the last 2-3 years to help customers with issues. It's a life saver.

Pros

It's easy and it works, just ask the end user for the code and you're in. Too often with these types of applications you end up wasting time trying to get connected to the remote PC and TeamViewer makes it VERY easy so I appreciate that most. It has a lot of nice features and works better than other products I've tried.

Cons

The cost is a bit high for our non profit but it does work, there are some security concerns but I think those were addressed and resolved.

Reasons for Choosing TeamViewer

This was in place when I arrived

Reasons for Switching to TeamViewer

Changed jobs and had never used TeamViewer before, but that is what was being used here so I am glad I tried it!

November 2017

User Profile Picture

Alison from The Prairie School

Verified Reviewer

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

November 2017

Team Viewer works as a screen sharing program for institutions but is tricky to navigate for users.

For within an organization, the product is great for screen sharing, but outside it is just clunky.

Pros

I like that Team Viewer has free and paid options for users versus enterprise, it ensures that you have a quality product, but does not then price-gouge the occasional user. Team Viewer is a great alternative for screen sharing when you are able to have the time to figure out the tools, or have an IT Staff who are able to set it up for you and then train you for a simple navigation. I have had good success with companies contacting me through Team Viewer, but never in the other direction.

Cons

There are several things I did not like about Team Viewer. First, Team Viewer is very clunky to use. In terms of just setting up an account, there were steps that we (me and IT) did online and on the application, which also duplicated themselves. There were authorizations that seemed unnecessary. After downloading, the launched application still had to "okay" the computer, with further steps authorizing the machine through email, which were already done as part of setup. We acquired Team Viewer to share a work machine and a personal machine, with the personal account being the initiating account on the work machine, and the work account being the recipient. Due to, as Support said, too many similar characters in the two emails, they were flagged as being from the same organization even though the domains were completely different. Even with support, the issue was not resolvable. The screen sharing is extremely slow on a fairly open (no one was working) 300 mg pipe, which flies for everything else. In the end, we decided it was easier to work with two work machines for what we were trying to do, acquired a few external HDs and just used Remote Desktop. I have had success with other companies contacting me through Team Viewer, but have never been able to initiate back to them. Again, despite supports help, it is like my account is "flagged" to always be from organization to organization with little hope of resolution.

March 2021

Aron from Gehri Rivestimenti SA

Company Size: 51-200 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Functionality

5.0

March 2021

Accesso incondizionato - TeamViewer Host

Pros

Questa funzionalità permette un accesso incondizionato e senza necessità di conferma. È consigliato per server, postazioni di controllo dove l'intervento utente non è strettamente necessario.

Cons

Non vi sono aspetti negativi: il licensing probabilmente dovrebbe tener conto di tagli più piccoli di clientela (prezzo con funzionalità essentials)

Reasons for Choosing TeamViewer

Rapporto qualità/prezzo, licensing flessibile

Reasons for Switching to TeamViewer

Per la maggiore versatilità del prodotto. Funzioni uniche e maggiore stabilità.

May 2021

Masdiana from OCBC Bank

Verified Reviewer

Company Size: 10,000+ employees

Industry: Banking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2021

Best for sharing screen and remote control

I have use this computer on multiple occasion, one of it is to sharing my screen with my colleague when we are having a online meeting or discussion as it will help with the visual aid when they can see what i see on my computer screen.

Pros

There are so much that can be done with this software, from sharing my screen to other people and letting them to taking control of my computer. It is very useful for our IT department to setting and fixing workers computer without having to physically attending their computer. It also has offer a free account apart of the paid version of the software.

Cons

This software definitely has its learning curves that regular user need to learn of it to find this this software useful for them. It is full of technical tools that quite confusing even after i have use it for quite some time. If you are sharing you screen and your computer control, you should really careful to not share it with stranger as they can totally messing your computer.

Reasons for Switching to TeamViewer

Anydesk has no free account and only had the paid account.