About TeamViewer

TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable for businesses of all sizes and can be deployed both in the cloud as well as on premise.

TeamViewer provides features such as document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging. It’s instant messaging functionality covers features such as offline messaging, group chats, web-based chats, persistent chat groups, customer-initiated chat from service cases and chat history. The software provides end-to-end encryption and full support for mobile devices.

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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

5,752 Reviews of TeamViewer

Average User Ratings

Overall

4.63 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(4,022)

4,022

4 stars

(1,759)

1,759

3 stars

(211)

211

2 stars

(16)

16

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 5752 results

March 2019

Sadaf from Alpin Limited

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

March 2019

One of the better tools for remote support

TeamViewer has helped my team work remotely and had added immense value to our work performance since it was almost unheard of to access a computer from home or site. Now it is indeed possible, all thanks to the remote access capability offered by TeamViewer. At a competitive price which is quite affordable for a medium-sized organization, I love the whole idea of using TeamViewer as I can easily access my files, emails, documents from my work PC, especially when I am at site and urgently need to present something to the Client; it has truly been a help during the most critical of times. As a Consultant who needs to be on site more often than not, it has been a reliable partner to locate my files, documents, diagnose software issues if any, conduct an online meeting and collaborate on tasks as well. I have previously tried a competitor and needless to say, I consider TeamViewer to be the polished one of the lot, with negligible bugs and issues with running the software. Highly recommended tool especially for consultants and businesses.

Pros

TeamViewer is a revolutionary remote access software that has been our go-to for more than a year. It allows the user to run and work on a computer located elsewhere as if it were right in front the whole time. The application can be used to establish this connection between these two (or more) devices, and every change performed on the local desktop can be updated on the same file in the remote machine seamlessly. This aspect of TeamViewer provides unmatched support especially when you are travelling and need access to your work system immediately. The only catch is that the remote machine should have a working internet connection and must be switched on. Here are a few pointers on how TeamViewer is perfect when compared to its counterparts in the market- - It allows highly organized remote management and is reliable in its approach and functionality. - Can be used to securely access several computers and can connect remotely with colleagues, also useful when connecting to external screens especially for presentations and such team collaboration. - Also available as an app for iPad/tablet: very convenient to use on the go. - Comprises of an easy to use interface; suitable for personal and corporate use. For personal use, TeamViewer is free (unlimited use!) whereas, enterprises and businesses need to have a subscription when using it commercially.

Cons

Free version users do have restrictions in use wherein they will be unable to try out all features of TeamViewer. This can be a deterrent to actually buying the whole package, considering the need to try out all features before taking the plunge of investing in it. Other than that, there is actually no negative aspect of using this software and I am quite pleased with it.

December 2019

Luis Daniel from YCS PR Corp.

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

4.0

Functionality

5.0

December 2019

An essential asset for your team

For me, personally it's the best app to connect remotely available in the market. Anydesk is a good second.

Pros

You'll be able to utilize this software to remotely connect to either assist your clients, manage your sytstems remotely, connect to a server, transfer files or execute commands from anywhere in the world. You can bookmark all your connections and manage them in groups and view the status of the machines from a simple side window.

Cons

The license can be a little expensive and sometimes the software may lag if the client you're connecting too is outdated. You need to look up the licenses because even the cheapest one, unless you buy a volume license, you need to be specific on how many people will be using the license and only one can use it at the time.

Reasons for Choosing TeamViewer

Knew a lot more about Teamviewer previously from usage and recommended by others in the same field as me.

January 2020

Jeheen Mahmood from Personas

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Functionality

5.0

January 2020

One of the most popular remote access tool, and for good reasons

I used it regarly with my to set up the systems for my remote coworkers. I even used it to provide support to my clients.

Pros

This tool is robust, and very few people I worked with that didnt know about the functionalities it offers. The UI/UX was rather bad and outdated. But they have updated that a couple of years ago and the new UI is very sleek with material design. I really liked the contact book funtion and unsupervised access option. It saves a lot of time and sync issue once the password protected access is set up. Instead of waiting for another person on the other end to approve the access, the user can take over the remote computer any time. The file sharing option is pretty neat too. It can safely and securely send large files to the other computer to the designated location. Of course there are plenty of other dedicated file sharing options out there. But it gives you a certain ease of use when you can simply send them using the same remote access app you are using. They even support a chat and media sharing option. Its like having skype, dropbox and google remote access all merged into one. Of course those are all top notch in what they do, but it does a some of the same things and gets the job done.

Cons

The media controlling interface is very small and the functions are not clear. Especially the system sounds can make it rather annoying while using the remote computer. Also, it is pretty unstable when the network is weak.

Reasons for Choosing TeamViewer

No other products were considered as this was clearly the market leader.

November 2017

Alison from The Prairie School

Company Size: 51-200 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

November 2017

Team Viewer works as a screen sharing program for institutions but is tricky to navigate for users.

For within an organization, the product is great for screen sharing, but outside it is just clunky.

Pros

I like that Team Viewer has free and paid options for users versus enterprise, it ensures that you have a quality product, but does not then price-gouge the occasional user. Team Viewer is a great alternative for screen sharing when you are able to have the time to figure out the tools, or have an IT Staff who are able to set it up for you and then train you for a simple navigation. I have had good success with companies contacting me through Team Viewer, but never in the other direction.

Cons

There are several things I did not like about Team Viewer. First, Team Viewer is very clunky to use. In terms of just setting up an account, there were steps that we (me and IT) did online and on the application, which also duplicated themselves. There were authorizations that seemed unnecessary. After downloading, the launched application still had to "okay" the computer, with further steps authorizing the machine through email, which were already done as part of setup. We acquired Team Viewer to share a work machine and a personal machine, with the personal account being the initiating account on the work machine, and the work account being the recipient. Due to, as Support said, too many similar characters in the two emails, they were flagged as being from the same organization even though the domains were completely different. Even with support, the issue was not resolvable. The screen sharing is extremely slow on a fairly open (no one was working) 300 mg pipe, which flies for everything else. In the end, we decided it was easier to work with two work machines for what we were trying to do, acquired a few external HDs and just used Remote Desktop. I have had success with other companies contacting me through Team Viewer, but have never been able to initiate back to them. Again, despite supports help, it is like my account is "flagged" to always be from organization to organization with little hope of resolution.

December 2019

Julian from Information Technology & Services

Company Size: 1 employee

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Best remote support software ever

I am very happy to use Teamviewer as my way to go software for remote control and support software. Definitely suggested.

Pros

Teamviewer is one of those products I started using since their early releases and since then It was love at first sight. Thanks to its ease of use and their way to provide a Host control software, it made my life extremely easier as IT Administrator to support my teammates wherever I was, wherever they were, around the world. Also, as Teamviewer provides a Free for Non-Commercial use, I like to use it at home too, to support my family with their daily struggles, when they need some support.

Cons

It's really difficult to mention some negative points in such an amazing software, which made the VNC world definitely easier to use.