I would simply say that it has been the software we ever needed. The new additional exiting and helpful features have taken the experience to new heights . Its simply the best.

The simplicity and usability of the software, the fact that users don't have to necessarily signup and login in order to attend a meeting (which made over 90% of my novice users especially in remote villages). The controls well designed and implemented to offer the easiest way possible for users to use them. The meeting experience it offer in spite of slow internet speeds. The wonderful features that like chats, polls, break out rooms, third party integrations had given me the best way to have meetings. Zoom is the best software option for online meetings and is still the best option to use than in person meetings.

Background noise management is not yet so good though I assume that this is technically possible to achieve. Sometimes participant unmutes and attempts to speak with very high background noise hence causing unnecessary disrupting and distractions in the meeting. It would be awesome if there is a feature within the software to manage if a users' microphone background noise

I use Zoom every single day. I used to use it at my previous job as an IT specialist and now i use it with my classmates as a student.

I have my possible group meetings in contact groups so it is super easy to call everyone at the same time, without having to invite each person individually. We use the screen sharing feature the most, being able to see what the other is doing, to know where the mouse is clicking and in case we need to help, we can control the other person's mouse. What makes zoom different from the other softwares (which isn't a huge deal but clearly makes the difference) is to be able to see the other people in the conference, even when i have another program open. It allows me to work on my project while still being an active member of the meeting with no issues.

The video quality, compared to other softwares (using the same camera without changing the settings) is lower. When i enter a new meeting, i can choose to have my camera on or not but i can not choose the same for the microphone. When i have a meeting with my classmates and coworkers, i want the microphone on, but when i am joining a class, i do not want to disturb and have my microphone. When i am the host of the meeting, i have to either wait for everyone to join and allow them individually or disable the waiting room manually. On top of that, if i have another program open and zoom minimized, there is no notification (not sound nor visual) that someone is trying to join the meeting, so i have to constantly check until everyone has joined

My overall experience with this program has been great. Easy to use, hardly ever freezes.

I love Zoom. It is way better than the program i was using. I like that you can change the background.

I do not have any complaints about Zoom.

Mediocre software with no service. Impossible to speak to anyone

If you are looking for a medium software with the worst possible service do not look any further.

The service -> you cannot call it even service. This company has a no help no service policy.