About Zoom

Zoom is a cloud-based video conferencing, group messaging, and online meetings solution for the educational, financial, health care, and government sectors. It is compatible with both PC and mobile devices. Users can incorporate HD videos and audio to meetings and make them interactive.

The built-in collaboration tools allow multiple employees to share their screens and interact during meetings. All meetings, passwords, and other data are end-to-end encrypted in the system. The system can also generate searchable transcripts.   

Virtual backgrounds create a meeting-ready setting. Users can also track the engagement of participants with an attendance indicator. Engagement can be improved with polls and Q/A sessions. Zoom makes it easier for u...


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Supported Operating System(s):

Linux, Web browser (OS agnostic), Windows 10

5,685 Reviews of Zoom

Average User Ratings

Overall

4.62 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(3,851)

3,851

4 stars

(1,554)

1,554

3 stars

(246)

246

2 stars

(25)

25

1 stars

(8)

8

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 5685 results

November 2019

Adam from Consult and Design

Verified Reviewer

Company Size: 11-50 employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

November 2019

Best quality video conference we have used

We use Zoom for all our internal and external conferencing requirements, so we no longer need a seperate video and call conferencing. Our overall experience in this regard has been excellent and a very positive change.

Pros

Zoom has excellent features and integrations making it easy to use and provides options for those using multiple different devices, as well as the good old-fashioned telephone. We love it, but the best thing about Zoom is the reliability and quality of the video. Compared to other systems we have used, it is very reliable, even on low bandwidth.

Cons

The biggest issue with Zoom is that you have to pay extra for the webinar functionality - however this is substantial features and given webinars can be income generating I suppose it is understandable.

June 2020

Imi from NDT and Associate

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Government Administration

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

5.0

Customer support

1.0

Functionality

5.0

June 2020

Zoom is still good but has become a little bit more difficult to execute on task

There is not much to say. I simply say this - a few years ago people used to "skype" today it is only "Zoom"

Pros

Secured calling via zoom, password is set and has to be shared to guest. Participants will need to be allowed into meeting. This has raised the bar for this long standing winner. The app is simple to use - my staff gets it within minutes! It is a clear winner for video conferencing going forward. Having zoom on premise is ideal for my organization, this is one point that I see as a big plus for my organization with employees throughout many location. We are not bothered much by Internet bandwidth because of our local enterprise implementation.

Cons

As security concerns grows, the developers responded and administration and hosting functionalities became a bit more involved, sometime a bit annoying when you are looking for a function that once exist, but disappeared over the last few weeks because a security update.

Reasons for Choosing Zoom

Cost, Ease of use Support for low bandwidth location.

April 2020

Kristin from Willamette Dental Group

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

April 2020

Zoom Meetings and Chat Review

We've used many different software programs to deliver our monthly webinar content and Zoom has proven to be the best program yet. It's ease of use and interactive functions are far beyond what we've used in the past and it allows us to successfully connect to our management teams monthly to deliver timely updates.

Pros

Zoom has been a great resource for our team when delivering our monthly webinars to our management teams. With over 50 people on each call, Zoom allows us to manage the groups audio and video components, display polls and whiteboards for interaction and monitor the chat box when questions arise. It's intuitive when new employees access webinars or other calls and usually they have no problem connecting and interacting during the sessions. It's been better than other meeting softwares we've used in the past and the interaction functionality has proved to increase audience engagement.

Cons

There are times that the connectivity lags but we never know if it's the software or our own connectivity issues. We do find that it does freeze resulting in some content being shared to be missed or audience members are behind.

Reasons for Choosing Zoom

Cost and interactivity functions.

April 2020

Ahmet Fatih from TUBITAK

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Information Technology and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

No Latency Video Meeting with Robust Infrastructure

We switched to Zoom recently and it has been serving very well. All our colleagues can easily meet online while they are doing their job at home. It was really easy to implement and deploy on our environment.

Pros

Zoom have lots of useful features compared to its competitors in the market. I will not mention about the main features such as video&audio meeting. The features that i liked most are: - No latency problem, it works perfectly fast even with huge load due to coronavirus lockdown period. - Reasonable bandwith consumption with a lot of participants. - Easy to manage groups and members as a company admin. - Annotation on presentation or on blank screen allows people to disscuss on the subject material. - Public and private chat during a meeting. - Easy file sharing. - Virtual background without blue curtain is useful. - Mobile platform application availability. The mobile app offers wide functionality almost same as desktop. - Various options of joining a meeting.

Cons

I am glad to use Zoom in this hard times. I do not have any bad experiences.

Reasons for Choosing Zoom

It was recommended to us by other departmens in the company.

April 2020

Marilyn from Asia Pacific Career Development Association

Verified Reviewer

Company Size: 2-10 employees

Industry: Education Management

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2020

Great Online Meetings, Great Price

The Chatbox provides a valuable written transcript of the comments. We also use the chatbox for Board voting so we know if there are differences of opinion that need to be discussed. Recording is easy, so we can review the discussion or allow people who missed the meeting to view it. We love the new Breakout Rooms, and Polls are great for maintaining interest.

Pros

We just pay for a simple "Pro" plan, but it allows our association to do what we need to do. Our webinars never have over 100 present, so the low-level plan is fine for us. All of our meetings are international, and we are really impressed with the global performance. We recently used a technician in Azerbaijan to display slides for presenters in India, Australia, and Canada and the presentation was seamless. We use "Gallery Mode" when meetings are small enough not to exceed bandwidth. But for more than 8, we need to turn off videos and use Speaker View. We are delighted that attendees can share their screen if they want to, and the delay is minimal. Controlling the videos and microphones of attendees is easy.

Cons

It takes time to learn to navigate the new features. It is time well-invested, because the new features are very helpful.