All Brokermint Reviews
1-25 of 825 Reviews
Sort by
Brian
Verified reviewer
Military, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2018
Easy to Use and keep files organized
Overall, I really like using Brokermint. The learning curve is not steep, and it's a great way to share and organize contract files.
PROSI've used Brokermint with two different companies now, and it is incredibly easy to use. I used to keep very detailed files on my hard drive, and backed up on an external drive. Brokermint helps me organize my files much easier with their checklists and backing them up on my hard drive after a transaction is finished is much easier than trying to keep up with multiple versions on my harddrive(s).
CONSThere isn't much I don't like, but there are a few design features that took me a while to learn. For example, when you add a new task to a checklist - first time I did this, I needed to add a document, but forgot to check the box, then I didn't have permission to delete that task. Also, when you upload a document, it doesn't become visible until you also select "Submit". I learned this the hard way the first time, when my broker was looking for a document I uploaded, but never submitted.
Paul
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Brokermint Review
It's been a learning experience. Started out slowly.
PROSArrangement and detailing of all deals at your fingertips.
CONSLearning curve took quite a while and still learning.
Reasons for switching to Brokermint
Broker decided after meeting with them.
Sarah Faye
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2024
Dotloop is way better
1 star The only good thing is that agents can make their own DA
PROSThe only thing I like is that agents can make their own CDA that’s it
CONSEverything Set up a zoom with me and I’ll show you 20 things that do not make any sense
Reasons for switching to Brokermint
So agents could make their own CDA and I miss dotloop e eryday bc they get it and know how to design software
Nyle
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Small independent office review
Very good. use it daily for out office of 25 agents. I am the main user - our agents only use it for accounting and goal tracking.
PROSTransaction management / accounting. We do not use the documents or electronic signatures.
CONSSometimes the data input can feel repetitive - should have different fields for BROKERAGES and USERS
Reason for choosing Brokermint
ease of use - simple layout and configuration. very clean feel and look
Olga
Real Estate, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Brokermint gets the job done
It can definitely have some changes done.
PROSThe tasks that make life easier, the date can be changed. And it auto populates dates from the front page.
CONSDon't like that you can't reply to an email created by brokermint. A new email without the thread has to be generated each time. Not good if you want to continue a thread.
Vendor Response
Olga, thank you for your review of Brokermint! We're pleased to hear that you find our platform useful for simplifying tasks and appreciate the easy date adjustments. We'll take your feedback about email replies into consideration for future improvements. If you have any further suggestions or questions, please don't hesitate to reach out. Best, Mary Caroline
Replied May 2024
Kevin
Verified reviewer
Real Estate, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed July 2019
Clunky User Interface with a Tremendous Learning Curve
The team is open to feedback as long as it is positive. If you appear less than 100% positive in the support forums or share your frustrations in a constructive manner, the admins will disable your ability to post or comment on threads. This demonstrates a company with a dysfunctional culture and one that does not align with the values of our organization. If they would listen to the constructive feedback, BrokerMint could truly be something special (I truly believe that). Unfortunately, they are slow to respond to simple things and their actions are alienating customers.
PROSIt has the potential to be an amazing platform as it has all the right elements.
CONSWhile it has all the right elements, the user interface is clunky, not intuitive and the result is a tremendous learning curve even for the most tech-savvy real estate professional. A great example of their unusual UI is that all transactions have to either be "pending" or a "listing." If you are preparing an offer to submit to a listing agent, it has to go into the system as a "pending" file, even though it is not. This skews your analytics since you will show a closed/lost rate that is artificially inflated. But wait, there is more. Need to prepare a referral agreement!? Yup, you guessed it -- pending transaction! That is just one of the issues I have with BrokerMint that has lead me to pull the plug at the end of our first contract.
Reason for choosing Brokermint
Additional functionality over dotloop.
Reasons for switching to Brokermint
We were attempting to consolidate two solutions into one.
Ben
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2024
Feedback for Brokermint
Customer service is outstanding. Slow to implement improvements. Better integrations needed.
PROSSearch feature and ease of finding transactions
CONSFor brokerages that really try not to have agents doing administrative duties, there isn't a lot in Brokermint for the agent.
Jessica
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Efficient & Easy to Use!!
Brokermint is very easy to use. I love that its a one-stop shop; e-sign, file storage, commissions, accounting, etc. There is also a Brokermint Support Facebook Group!
CONSI honestly don't think I have found anything I don't like yet.
KATIE
Real Estate, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
It's Necessary!!
Good experience. Happy to recommend to friends or colleagues
PROSThe features offered make managing documents and information easy and efficient.
CONSReally, I have nothing negative to say about Brokermint
Vendor Response
Katie, thank you for your wonderful review of Brokermint! We're thrilled to hear that you've had such a positive experience managing your documents and information with us. We appreciate your support and would be delighted if you recommended us to your friends and colleagues. If you ever have any questions or need assistance, please don't hesitate to reach out. Thanks again! Best, Mary Caroline
Replied May 2024
Yeline
Real Estate, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Brokermint use
You have all you need in one place. I like it very much.
CONSFor me everything was great and easy to use.
Margie
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed June 2019
Work in Progress
Overall, I give this system 2 stars. Again, I would never use this platform for a high volume coordination. It has the potential to be great however. I have worked out of various platforms, and this is as low as dot loop and paperless pipline.
PROSI love how easy it is to set up a file. And how quickly it splits and assigns documents.
CONSI don't like that it doesn't split over 300 pages. Doesn't show the transaction "id/email" to forward documents into the file on header when in the file (you have to go to docs, then select unsorted). I do not like how poorly made the it is to set up a checklist. Very insidious process. Be great if the following items were in the header : Year built, purchase price, transaction id/email, commission amount). I also don't like how you have go back and forth from checklist to unsorted docs, to add new document name and make it applicable/required in order to file the doc. very time consuming. As a TC, I could never use this platform for a high volume.
Reason for choosing Brokermint
The company did not have the knowledge when I joined, so made a poor judgment on their part.
Vendor Response
Hi, Shelly Thanks for the feedback. Your Account Rep has sent you a link for training options. Please book at your earliest convenience, or feel free to reach out to us at Support@brokermint.com
Replied June 2019
Robert
Real Estate, 11-50 employees
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed August 2019
Free trial
Definitely have issues with the online webinars. Seems like they always start late, late enough where I have left to get back to work. Trying to figure out how to change systems - daunting task. We have about 100 transactions going on at a time.
PROSRobust reporting. The interface is appealing.
CONSSome functions are cumbersome. Needs to be striaght forward as agents/TCs come and go and spending time training is not time well spent - In their eyes.
Reason for choosing Brokermint
Best reporting. Seems to fit more of what a real estate agency needs.
Reasons for switching to Brokermint
Skyslope glitches, admittedly bad programming on the base level. Very weak reporting functions. Doesn't do anything to help manage or develop our business.
Scott
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2019
Large KW team user, not a brokerage
Brokermint has served our team well as we have adapted it to our needs but there is still room for improvement on the real estate team side in terms of features. It is very clear this tool is used for Brokerages but there is a large overlap of need between small brokerages and large teams. I think it would help if Brokermint could identify this and help support the needed features of a sales team. Lastly, the Brokermint support team has been friendly and helpful but somewhat frustrating when most of the calls into them result in them telling us the feature we are asking about is not created or possible and we should simply request the development team to create it through their online community. We have done this and requests have gone unanswered or addressed for years.
PROSWe really like the checklist feature and the ability to copy and modify them easily. The ability to see everyone's checklist task through the calendar tab is crucial and much appreciated.
CONSWe dislike the ability to create different transaction types. Brokermint currently restricts use to only two, listing or pending. It would be incredibly helpful if we had a few more categories or the ability to create our own such as a "buyer" with no property address assigned. This would allow for checklists to be assigned to the contact and documents to be saved in the system. It would also allow for our sales funnel to show an accurate representation of our business rather just listings and pending buyer/listings. The second large item we would like to see changed is the integration with Boomtown. Currently, it is only a one-way data feed, a transaction is recorded in Boomtown and then sent to Brokermint. We currently don't use this because it is backward to our workflow. We instead utilize Brokermint for all of our transaction management and simply Boomtown to keep a record of our clients. The ideal data flow would be once a transaction is entered in BrokerMint and either a listing or pending transaction, Boomtown then records it on the client's page as well. Additionally, if we could pull contact information through Boomtown into Brokermint that would save quite a bit of time.
Vendor Response
Hi Scott, Thanks for your feedback! Your Support rep has sent you a link for training options. Please book at your earliest convenience, or feel free to reach out to us at Support@brokermint.com
Replied July 2019
Lenda
Real Estate, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2019
Review
I think this is a good program and with just a couple of adjustments, it could be a great program.
PROSI like the e signature component. I also like the approval process but I would like to be able to fine an agent for insufficient or missing paperwork on the fly. I also like the checklist system because it keeps agents from naming files crazy things.
CONSDoes not track emails to agents regarding their docs. I cannot assess fines or adjust commissions on the fly when approving docs. There is no search engine on the approval screen. Also, incomplete transactions should be red on the approval screen like they are on the transaction screen. I cannot see the date a document was uploaded. Timing out is a huge issue. There should be an additional step in the closing process whereby an agent alerts the staff that a closing has happened but we can get a final check before the integration with Quickbooks. The admin training is insufficient as far as the work flow is concerned. The setup training is great.
Reason for choosing Brokermint
seamless integration with Quickbooks
Reasons for switching to Brokermint
More tools
SHERYL
Real Estate, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed June 2019
Very Disappointed
Brokermint was more concerned with adding new business than taking care of the business they have. Although we voiced our frustration with some of the functionally of the software and put in requests for changes, only one minor change was made in the year we were with Brokermint. Multiple other users have made the same requests long before we did.
PROSThe customization of the reports was a nice feature. Our assigned customer service representative was very responsive.
CONSBrokermint could never get the integration with Quickbooks to work, which was the main reason we selected this software. The document management portion of the software was very cumbersome. In order to have multiple documents assigned to one checklist item you needed to unassign the document, merge the document and re-assign to the checklist. This happened multiple times on several checklist items. When you entered a listing it asked for the acceptance date and closing date which did not apply at this stage or even make sense and was very confusing . When the property went under contract the closing date was not required since it asked for this information at the listing stage making reports inaccurate. When viewing the documents tab it was not in the same order as the checklist tab so finding a document was very frustrating.
Vendor Response
Hi, Sheryl. Thanks for the feedback. Sorry the system didn't meet your expectations. When we have updates to our doc management and/or QBD we would love to reach out
Replied June 2019
Ann
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2019
Brokermint Review
Brokermint has a nice and simple look to it. I use the commission plans alot and I like that. Customer Service is top notch.
CONSI wish it were just a little more intuitive and had more graphics. Agents like graphics and need it to be super intuitive or they don't use it and from a broker standpoint it becomes a chore to always be forcing them to use it. It is one of the better ones out there. I want to integrate QBooks but have heard that the integration isn't great. I wish they integrated with Docusign..
Reason for choosing Brokermint
Cheaper price point at the time. Now I think Back Agent would be cheaper but I'm not swithching. Still waiting for TRooms to get better since I get that free. Until then--I'm sticking with BM.
Reasons for switching to Brokermint
I was beta in TR and it was glitchy and not user friendly. BTW-- my franchise now offers both Docusign and TRooms free. I choose to use the Docusign part and not the TRooms part of the software. I pay more for BMint because we like it better. I like that it has the commission plans built in although I don't have it set up for optimal use and tracking purposes.
Bob
Real Estate, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
3
FUNCTIONALITY
3
Reviewed June 2019
Slick and quick, but needs some polish
Lots of exciting ideas, but poor implementation makes this minimal value as a productivity tool for the individual broker. Not enough space in the edit controls here to describe the issues and solutions.
PROSI've only used the transaction feature so far, but web response is very good. Navigation is clearly organized. Timeline concept and reminders are a valuable feature. Pipeline revenue design is very well thought out. The biggest value is the transaction due dates. We don't have transaction coordinators, so software that does the obvious (contect due dates based on contract events) eliminates the need for a support employee which is really expensive. The only problem is, I can't control the accuracy. See cons I like I can save custom views of contacts, but it's going to be a mess when I'm a few years into this. See cons. The calendar feature is an excellent value feature. I can see clearly what I need to do on any given day. This could save me a ton of time; except I can't fix incorrect dates. See cons
CONSOnly one of my two transactions is in the pipeline. No indication why. This is a major defect. What if I had dozens; it would be impossible to know my pipeline is not accurate if just one small transaction were missing. Contacts need a filter option, which requires attributes on contacts. For example, it's unlikely a seller contact will be needed again, or at least within 5 years. No big deal when I'm starting, but when I've had 300+ people over the years it gets unwieldy. The filtering option is very inefficient. It's 7 clicks to find all my clients, and 7 more to undo it. Worse, there's no U/I indicating my filter is in place. While I can create custom filters, I can't select more than one "type". So creating a "Vendors" list is impossible as there are many types of vendors, many types of clients. Transaction due dates simply aren't trustworthy. Since I can't edit the date of a document, I can't fix the dates to match reality. For example, inspection contingencies have dates that change more than once depending on responses.
Kristian
Real Estate, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2019
Brokermint Agent Review
Overall it is an easy and effective tool that cuts my work time in half in comparison to other systems I have used in the past. I love the simple layout! I never got overwhelmed with the system.
PROSI love the pipeline! It makes planing and growing your business easy! You can clearly see what months you are at a high volume and what months need a marketing plan. I Plan and execute marketing plans using the pipeline. The second thing I love about this system is the ease in creating new transactions. I have noticed using previous systems the amount of information required to create a transaction is significant. It would take me so long to gather all the information required to create a transaction. It was like inputting two listings for one transaction. This system cut that time in half and the additional information is optional so if you need to get that RPA uploaded in a limited timeframe, you can get it done!
CONSI wish I had the option to delete documents in a checklist that are not relevant to the current transaction, keeping them in the checklist but having the ability to customize it for the current transaction. The dates do not reset with an extension so my checklists are always in the red. I can't attach more than one document to a task. For example, the task Addendum can only have one document attached to it. If I have 3 Addendums in one transaction, I have to create three tasks.
Walter
Real Estate, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2018
Brokermint review by Hallmark Realtors
Again I am pleased with Brokermint, except for the reports and a few other small glitches that my admin has experienced.
PROSVery flexible program, mostly easy to use, good training, My agents that use it like it, the agents that don't are not tech savvy and my Admin enters all the data for them.
CONSMost of the reports are useless to me. I have asked several times for Agent Reports. Individual reports that I can review with my agents to show their production and compare it year over year, month over month, etc. Reports are there buy I don't understand why Brokermint insists on putting Company Dollar, and Gross Commission income into the reports to agents, it is none of their business what Company Dollar or any other Company statistics are, it only creates problems. If I was to leave Brokermint, it would be for this reason. I also wish the pipeline showed 12 months or at least Year to Date.
Sarah
Real Estate, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
I love Brokermint!
I love this software because it is easy to use and really great for tracking. I love that it has a pipeline feature and it is very user friendly! I enjoy how easy it is to track my commissions, manage my transactions, and also have the tracking feature in order to use for the future. Another great thing about it is the integrations with different websites I use daily.
CONSI think the only thing I don't like about the software is that I don't take advantage of everything it has to offer. I am learning about it more and more and getting to know the software and I think it has much more to offer than what I am utilizing.
Reasons for switching to Brokermint
My management wanted to make the switch.
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2018
Brokermint
For the most part, I have enjoyed Brokermint. What we have utilized so far is easy to use and my agents seem to enjoy it. I unfortunately have not had the time/ability to utilize all of the features of Brokermint just because some setup is too time consuming. For example, setting up e-forms. We are still using Ziplogix because the amount of time it takes to setup forms to be filled out through Brokermint is enormous.
PROSI do appreciate the user friendliness of this software. I switched from Backagent to Brokermint because of it's ease of use and how much easier it would be on my agents to submit things.
CONSThere are several simple features that I figured they would have added by this point. It seems like when people submit requests to add things, they are not acknowledged by Brokermint. I've seen simple feature requests sit there for over a year with lots of support from users but no acknowledgement from Brokermint. Why is there not a mobile app at this point? We also cannot duplicate transactions when a transaction falls through like a listing so we have to spend time reentering all of the listing information again. Backagent lets you duplicate a transaction so you do not have to start from scratch.
Steven
Media Production, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
As a real estate agent- I love Brokermint!
My overall experience with Brokermint has been great.
PROSBrokermint makes managing my real estate transactions simple! When I was determining which brokerage to joing- Brokermint sealed my decision!
CONSThere is very little not to like about Brokermint. The only thing I have had issues with in the past is revising a signed document to reshare for signing- this is the only issue ive encountered, but surely there is an easy fix.
Chelsea
Real Estate, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Brokermint Review
We're had a good experience overall. When we don't have a good experience, the support staff is easy to reach to rectify the problem.
PROSI like that we can easily search and add docs/checklists for each of our real estate properties.
CONSThere are a lot of features that aren't available, but I've put in ideas for and they're always inputting new ideas monthly. We're also had a lot of issues with the integration from Brokermint into Quickbooks.
Reasons for switching to Brokermint
Summer 2016 or Summer 2017
Kyle
Verified reviewer
Real Estate, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2018
Great for transactions, average on reporting
Brokermint has been great for our transaction processes, and storing documents for reference later. They have customer support which is pretty responsive, and it seems like they are constantly looking for ways to improve. Some of the data is clunky, but it does the trick!
PROSBrokermint is wonderful and extremely flexible when it comes to commissions in transactions. If there are credits to our clients, referral fees, or costs that need to be taken out pre- or post-split, it can all be done.
CONSThe reporting feature is a bit complex to use. Our team has run multiple reports with the same criteria (from different launch points) and we get different answers/totals. So it just seems a bit unreliable. Might need some streamlining or a better tagging system.
Manuel
Real Estate, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed June 2019
Has lots of kinks and short comings but has a hidden potential
Customer service is okay we had times where they are very helpful and times when they aren't. However, they can only do so much on their end.
PROSUser interface is very easy to learn and use Great for real estate brokerages with solo agents or people who do not belong to a team
CONSNeeds a lot of improvements regarding who gets credit for the sale on a team environment.
Reason for choosing Brokermint
BrokerSumo was worse
Vendor Response
Hi Gaerlan, Thanks for your feedback! Your Support rep will be sending you a link for training /feedback options. Please book at your earliest convenience, or feel free to reach out to us at support@brokermint.com
Replied July 2019