About RPM Telco

RPM Telco is a cloud-based solution designed to help telecom businesses streamline operations and automate calculation of commission. It allows organizations to track active deals and manage orders from submission to commissioning.

RPM Telco enables professional to streamline various processes such as prospects identification, quotes generation, orders submission and agreement tracking. It offers a host of features such as quotes templates, customer database, notifications, after-sales service management, role-based permissions and more. Additionally, managers can view commission data by suppliers, referrals, products, sales reps and adjustments.

RPM Telco comes with inventory/contract management functionality, which allows users to manage active cust...


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Supported Operating System(s):

Web browser (OS agnostic)

6 Reviews of RPM Telco

Average User Ratings

Overall

4.57 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(5)

5

4 stars

(1)

1

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

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Showing 1 - 6 of 6 results

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February 2020

Lauren from TeleProviders

Company Size: 2-10 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2020

20+ years with RPM Telco, it still gets better with age.....

As what was once a commissioning only tool for our company, RPM Telco has grown to become our company's total platform. From sales opportunity to revenue collection & disbursement, and everything before, after and in-between, RPM Telco is the only tool we need.

Pros

Being able to customize the software to fit our company's unique, evolving needs, has been the most valuable characteristic of RPM Telco.

Cons

As a long time user, adapting to new releases has been challenging, at times. The RPM Telco support staff is always available and ready to help.

Reasons for Choosing RPM Telco

Our primary reason for choosing RPM Telco was the robust commissioning tool

February 2020

Justin from Chorus communications

Company Size: 2-10 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Very happy with RPM

We love RPM and have been happy with them over the past 7+ years that we've been on the platform and it streamlines our process; from order implementation to commissions on the back end.

Pros

The fact we can make changes in real time and the responsiveness/user friendliness of the platform itself. We've tried other CRMs and have come back each time

Cons

We don't have many gripes with RPM to be honest, and if we do the support team let's us make changes on the fly.

February 2020

Joe from connecTel

Company Size: 11-50 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2020

RPM

Pros

RPM can be easily customized for our business needs.

Cons

Integrating RPM with other applications is a challenge for us.

February 2020

Sandie from SOVA

Company Size: 11-50 employees

Industry: Telecommunications

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

2.0

Value for money

2.0

Customer support

3.0

Functionality

3.0

February 2020

RPM Review

Pros

The history of logins, it shows in detail when anyone has logged in and what they have done.

Cons

Filtering and editing. Filtering is too much trouble, the way it's set up and once you do filter, you should be able to edit within your filtering view, not have to open each individual record and then edit.

February 2020

Zach from Truth Communications Inc

Company Size: 11-50 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Great Software and Support

Their support team is great. We get responses quickly and they do not hesitate to pick up the phone and talk us through changes that we need to make.

Pros

We started using RPM to manage out inbound carrier payments and to pay out agent commissions. We have worked with the RPM team to customize the platform and now it really does everything for us. We have been very pleased with the ease of use and customization.

Cons

If it could do all of our invoicing I could eliminate another platform.

March 2020

Jeanne from Black Box Network Services

Company Size: 5,001-10,000 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

4.0

March 2020

Black Box RPM review

Pros

easy to use, interfaces well with master partners and carriers, quick response to questions

Cons

sometimes I've been refered to Help pages when I have a question. I'm glad to see the business reviews. I also never have had a direct number to talk to same person. I do have that now. I wasn't aware of many options for services like table fill and dynamic orders but [SENSITIVE CONTENT HIDDEN] have given me an overview so I can look in to further.