About RPM Telco

RPM Telco is a cloud-based solution designed to help telecom businesses streamline operations and automate calculation of commission. It allows organizations to track active deals and manage orders from submission to commissioning.

RPM Telco enables professional to streamline various processes such as prospects identification, quotes generation, orders submission and agreement tracking. It offers a host of features such as quotes templates, customer database, notifications, after-sales service management, role-based permissions and more. Additionally, managers can view commission data by suppliers, referrals, products, sales reps and adjustments.

RPM Telco comes with inventory/contract management functionality, which allo...


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Supported Operating System(s):

Web browser (OS agnostic)

37 Reviews of RPM Telco

Average User Ratings

Overall

4.49 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(21)

21

4 stars

(13)

13

3 stars

(3)

3

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 37 results

January 2021

Mathew from Innovative Business Solutions

Verified Reviewer

Company Size: 51-200 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

RPMTelco

Its an integral part of our business. Support is always responsive and the software does its job.

Pros

Software is flexible allowing our organization to swiftly change process when needed. The Commissions module is robust and user friendly. Open API architecture allows for seamless automation.

Cons

Commission data is siloed making BI reporting tougher than it needs to be. And new features are slow to be rolled out.

January 2021

Julie from Digital Management Solutions

Company Size: 11-50 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

January 2021

RPM Telco

I've used RPM for 17 years. RPM Telco is definitely my preferred software for tracking of quotes, orders, commissions. For Operational needs, it's best in class. Additionally, getting assistance from RPM staff on trouble tickets or with process questions is fast and efficient. Downtime is almost non-existent.

Pros

RPM Telco is very user friendly and making changes to the program is fast and easy. It's top notch for the importing and calculation of commissions. For the complexity of commissions in the indirect sales channel, RPM is one of the best in it's class.

Cons

The commission reconciliation feature is still a struggle with some of the bigger carriers. For those carriers, spreadsheets are still the only way to accurately audit incoming commissions against expected commissions and expected rates.

Reasons for Choosing RPM Telco

Expertise at indirect sales channel commissions and overall ease of use.

January 2021

lily from Bridgepointe technologies

Company Size: 11-50 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

January 2021

Review RPM Telco

Pros

RPM is a very user friendly CRM to use. You can keep track of all the bookings, payments.

Cons

I found few bugs. Luckily they were minor and once we e-mail support they were able to fix them

January 2021

Jeannie from BlackPoint IT Services Inc.

Company Size: 51-200 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

RPM Software

great for the most part been using since 2004

Pros

I can control the setup for the most part

Cons

I don't feel the developers have a true understanding of the accounting side, it could be a lot better

Reasons for Choosing RPM Telco

Cost and the limited back office/commissions module

Reasons for Switching to RPM Telco

ease of use

January 2021

Claire from ETS Solutions

Company Size: 2-10 employees

Industry: Telecommunications

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

January 2021

Feedback

We have created a customized dashboard for our owner so we can see all the KPIs without wasting our time by asking. The support team has been wonderful helping me create widgets & make sure certain widgets are working correctly when the year changes over.

Pros

I like the option to be able to customize your dashboards & widgets. It is catered & works very well for our industry. It is very customizable, making it easy to add many widgets to keep track of many different KPIs.

Cons

It is not easy to pull reports you do not already have a widget for. Lots of steps when creating a widget that requires a lot of information.

Reasons for Choosing RPM Telco

Was a great product made for our industry & able to customize

Reasons for Switching to RPM Telco

To get a CRM system that would be customized for our industry