Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
4.5 / 5
Functionality
4.0 / 5
Pros
"Love how easy it is to add orders and customize their order fields. "
"I like the ease of use and that we can add/delete items as needed to make it work for our company."
"I love the functionality and ease of use of RPM to pay out commissions"
Cons
"Some features are not needed but that has to do with the internal development side. When changes are made it makes your muscle memory have to rethink. "
"Challenges are only in the limited basic level the of software fields, however easy to customize. "
"The customizability means you do need to spend some time during the initial setup to get things working the way you want. But we found it was worth it. "
RPM Telco Reviews
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January 2021
Mathew from Innovative Business Solutions
Company Size: 51-200 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2021
RPMTelco
Its an integral part of our business. Support is always responsive and the software does its job.
Pros
Software is flexible allowing our organization to swiftly change process when needed. The Commissions module is robust and user friendly. Open API architecture allows for seamless automation.
Cons
Commission data is siloed making BI reporting tougher than it needs to be. And new features are slow to be rolled out.
January 2021
Julie from Digital Management Solutions
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
4.0
January 2021
RPM Telco
I've used RPM for 17 years. RPM Telco is definitely my preferred software for tracking of quotes, orders, commissions. For Operational needs, it's best in class. Additionally, getting assistance from RPM staff on trouble tickets or with process questions is fast and efficient. Downtime is almost non-existent.
Pros
RPM Telco is very user friendly and making changes to the program is fast and easy. It's top notch for the importing and calculation of commissions. For the complexity of commissions in the indirect sales channel, RPM is one of the best in it's class.
Cons
The commission reconciliation feature is still a struggle with some of the bigger carriers. For those carriers, spreadsheets are still the only way to accurately audit incoming commissions against expected commissions and expected rates.
Reasons for Choosing RPM Telco
Expertise at indirect sales channel commissions and overall ease of use.
January 2021
lily from Bridgepointe technologies
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
January 2021
Review RPM Telco
Pros
RPM is a very user friendly CRM to use. You can keep track of all the bookings, payments.
Cons
I found few bugs. Luckily they were minor and once we e-mail support they were able to fix them
January 2021
Jeannie from BlackPoint IT Services Inc.
Company Size: 51-200 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2021
RPM Software
great for the most part been using since 2004
Pros
I can control the setup for the most part
Cons
I don't feel the developers have a true understanding of the accounting side, it could be a lot better
Reasons for Choosing RPM Telco
Cost and the limited back office/commissions module
Reasons for Switching to RPM Telco
ease of use
January 2021
Claire from ETS Solutions
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
January 2021
Feedback
We have created a customized dashboard for our owner so we can see all the KPIs without wasting our time by asking. The support team has been wonderful helping me create widgets & make sure certain widgets are working correctly when the year changes over.
Pros
I like the option to be able to customize your dashboards & widgets. It is catered & works very well for our industry. It is very customizable, making it easy to add many widgets to keep track of many different KPIs.
Cons
It is not easy to pull reports you do not already have a widget for. Lots of steps when creating a widget that requires a lot of information.
Reasons for Choosing RPM Telco
Was a great product made for our industry & able to customize
Reasons for Switching to RPM Telco
To get a CRM system that would be customized for our industry
February 2020
Lauren from TeleProviders
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
February 2020
20+ years with RPM Telco, it still gets better with age.....
As what was once a commissioning only tool for our company, RPM Telco has grown to become our company's total platform. From sales opportunity to revenue collection & disbursement, and everything before, after and in-between, RPM Telco is the only tool we need.
Pros
Being able to customize the software to fit our company's unique, evolving needs, has been the most valuable characteristic of RPM Telco.
Cons
As a long time user, adapting to new releases has been challenging, at times. The RPM Telco support staff is always available and ready to help.
Reasons for Choosing RPM Telco
Our primary reason for choosing RPM Telco was the robust commissioning tool
January 2021
Scott from Profit Enhancement Systems
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2021
Tremendous value
Extremely helpful support and developement tools, great follow up and stable.
Pros
Easy of use and flexibility within the platform
Cons
Challenges are only in the limited basic level the of software fields, however easy to customize.
Reasons for Choosing RPM Telco
Cost to deploy was the driving factor and simplified UI.
January 2021
Carla from Utility Telecom
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
January 2021
Daily user/admin
It has worked for us well for years. It is simple and easy to use and very easy to create your own processes once you get the idea of what to do.
Pros
We were using spreadsheets to process commissions back in 2012 when we started using RPM. This allowed us a much easier and faster way to process commissions. RPM also allows us a much easier way to review past commission payments. We also created our own processes for lead generation and order processing. We now have one place to go for almost every function of what we do on a daily basis.
Cons
Once you do an import and you need to assign accounts it becomes a problem that you have to write out the accounts on a piece of paper to go look up vs being able to download the accounts that need to be assigned. This is the biggest issue we have and what takes the most time to process commissions.
Reasons for Choosing RPM Telco
ability to create our own processes
January 2021
James from Telarus
Company Size: 201-500 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2021
RPM for the win
The customer service from RPM Telco was awesome, each time I had a question or needed something that I was unable to find or figure out, the team was very quick to jump in and help out.
Pros
I love the functionality and ease of use of RPM to pay out commissions
Cons
I really don't have any "cons" for RPM. It has always provided everything that I needed.
Reasons for Switching to RPM Telco
We needed something that could scale
January 2021
Mike from ETS Solutions
Company Size: 2-10 employees
Industry: Information Technology and Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2021
Best Software for Technology Consultants
I could not run my business without RPM Telco. As an owner, by consulting and implementation team members are updating the status of each client on a daily basis, allowing me to see a current snapshot of my company.
Pros
The software allows us to track every lead, opportunity, follow up to close, closed, install pending and installed accounts in all the various stages of implementation. It also uploads our commissions to include missing commission accounts and payments due. Lastly, it calculates commission payments to subagents. The software also allows me to set KPI's and use widgets to see quarterly and annual progress.
Cons
At first, we had to go through a process to have customized software changes made. However, since the purchase by Intelysis, the process is much smoother and faster.
January 2021
Eric from Truth Communications
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2021
Run commissions easier and track sales
Pros
This software makes it much easier to run commissions each month and I also use this as my CRM to keep track of my progress in opportunities. You can also tag RPM to keep a record of emails relating to opportunites.
Cons
My other CRM was a little better at tracking leads.
January 2021
Tara from Five Star Telecom, Inc.
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2021
Great added value resource
It’s been an incredible tool for our day to day operations
Pros
The reminders are extremely helpful. The search options are helpful also
Cons
The only change I have to remcommemd is when adding another wire from one lead, they don’t stay separated.
Reasons for Switching to RPM Telco
RPM had more value for our team
January 2021
Michael from Perfect Packet
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
January 2021
Not bad for money
Pros
Completely customizable and is most inline with our business.
Cons
The Gui isnt the fanciest or easiest to navigate.
Reasons for Choosing RPM Telco
Industry specific.
January 2021
Mary from OnCall Telecom
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
January 2021
Using Daily- No issues
Pros
Love how easy it is to add orders and customize their order fields.
Cons
Some of the reports are not easy to customize.
February 2020
Joe from connecTel
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
February 2020
RPM
Pros
RPM can be easily customized for our business needs.
Cons
Integrating RPM with other applications is a challenge for us.
February 2020
Justin from Chorus communications
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Very happy with RPM
We love RPM and have been happy with them over the past 7+ years that we've been on the platform and it streamlines our process; from order implementation to commissions on the back end.
Pros
The fact we can make changes in real time and the responsiveness/user friendliness of the platform itself. We've tried other CRMs and have come back each time
Cons
We don't have many gripes with RPM to be honest, and if we do the support team let's us make changes on the fly.
Reasons for Switching to RPM Telco
It was more cumbersome to input information and wasn't as responsive in terms of making changes to the accounts.
January 2021
Peggy from DMS
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
5.0
January 2021
RPM
Jacky has been great!
Pros
I like the ease and the usability. It is intuitive to my brain.
Cons
It doesn't automatically work with ATT importing stuff. It also doesn't work with our wireless stuff and it is so expensive as it is, that if we gave access to all of our sales man, it would be so expensive, I might not want to keep using it. Another complaint is that as data storage continues to get cheaper, you shouldn't charge more for more data. This is a big complaint of mine.
Reasons for Choosing RPM Telco
it specifically worked with telecom easier than the others.
January 2021
Alex from Solution Interface
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
January 2021
RPM platform review
My experience with the team at RPM has been outstanding. They have provided us a great deal of attention, are very timely in their engagement and very knowledgeable of the platform.
Pros
The ease that it takes Opportunity to Order to Commissions.
Cons
I would like more customizable fields for opportunity, less steps to move to order status, enhanced customization for the field formatting, better understanding of the integration potential with other CRM's, better integration with the larger master agent RPM platforms.
February 2020
Zach from Truth Communications Inc
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Great Software and Support
Their support team is great. We get responses quickly and they do not hesitate to pick up the phone and talk us through changes that we need to make.
Pros
We started using RPM to manage out inbound carrier payments and to pay out agent commissions. We have worked with the RPM team to customize the platform and now it really does everything for us. We have been very pleased with the ease of use and customization.
Cons
If it could do all of our invoicing I could eliminate another platform.
January 2021
Zac from Fusion Networks
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2021
RPM Telco is a powerful tool
Overall our experience has been great. Their support is great and the platform has been stable.
Pros
The customizability is the best feature. You can make and adjust templates and forms to do so much.
Cons
The customizability means you do need to spend some time during the initial setup to get things working the way you want. But we found it was worth it.
Reasons for Choosing RPM Telco
We received a strong recommendation from other RPM clients and our demo showed we can do what we needed with it.
January 2021
Sara from Intelisys
Company Size: 501-1,000 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
January 2021
RPM is Great
Pros
The ability to track all communications is extremely helpful. I use this for quoting but we also have the ability to track commissions and orders. Any communication with a partner is tracked in RPM. We can drag and drop attachments.
Cons
Some features are not needed but that has to do with the internal development side. When changes are made it makes your muscle memory have to rethink.
January 2021
Forrest from Intelisys
Company Size: 51-200 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Functionality
4.0
January 2021
RPM is good
Overall experience has been good. would definitely recommend more people use it.
Pros
It usually functions without issue which is nice since I use it all day everyday.
Cons
Adding an easier way to attach files would be great. Its annoying having to drag and drop each file when I want to just select a group and move them all at once.
January 2021
Dawn from TelAdvocate
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
January 2021
Commissions Made Easy
my overall experience is great. I have a lot of confidence in the accuracy of the product.
Pros
The software is extremely accurate in calculations
Cons
Some of the logic is hard to grasp if you do not have any software experience. I would like to see a few more functions available.
March 2020
joanne from BCM One
Company Size: 51-200 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
March 2020
RPM review
RPM Telco is easy to use and support has been great.
Pros
The improvements RPM has made to the quick calculation process has made a huge impact.
Cons
I would like to see more reporting to our partners, more information on their statements.
January 2021
Thoa from innovative Business Solutions
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
January 2021
RPM
This is a game changer, easy to use to process tasks
Pros
So easy to use and make changes. The ability to pull reports is an easy process as well
Cons
It sometimes would give an error and doesn't save work you created if it errors out
January 2021
Stephanie from Teladvocate
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
3.0
Functionality
4.0
January 2021
RPM
It is very helpful for commission/order tracking
Pros
I like the ease of use and that we can add/delete items as needed to make it work for our company.
Cons
I wish info from the customer page would auto-populate on the order page.
January 2021
Kevin from Intelisys
Company Size: 501-1,000 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Customer support
4.0
Functionality
3.0
January 2021
Review
We are using this daily to track quotes, orders, and escalations
Pros
The ability to pull reports is nice, but can be cumbersome.
Cons
Very confusing, could be more user friendly.
March 2020
Jeanne from Black Box Network Services
Company Size: 5,001-10,000 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
March 2020
Black Box RPM review
Pros
easy to use, interfaces well with master partners and carriers, quick response to questions
Cons
sometimes I've been refered to Help pages when I have a question. I'm glad to see the business reviews. I also never have had a direct number to talk to same person. I do have that now. I wasn't aware of many options for services like table fill and dynamic orders but [SENSITIVE CONTENT HIDDEN] have given me an overview so I can look in to further.
January 2021
Al from Bandwidth Simplified
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
January 2021
RPM Telecom - Tracking and finance made easy
Pros
The ability to have my commissions sync in automatically from other masters is one of my favorite features. This feature saves me time, monthly, when running commission reports.
Cons
The initial setup. This issue was mainly self inflicted but it took me some time to understand how the software worked and to create a monthly process for running commissions.
January 2021
Nickie from Streamline
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
January 2021
Helpful for telecom partners
Pros
Greatly assists with ability to audit and process commissions.
Cons
CRM and order management functionality could be improved.
January 2021
Morgan Rose from OTG Consulting
Company Size: 1 employee
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2021
Good
Pros
Commissions, makes paying agents easier.
Cons
Importing statements can be difficult to match matrix exactly.
January 2021
Paul from ROI Communications
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
4.0
Functionality
3.0
January 2021
RPM Telco Review
It's been positive. I find the RPM system easy to use and it helps us with our monthly tasks for tracking commissions and payments.
Pros
I like RPM's ability to integrate with our Master Agents platform and our internal CRM. It allow for monthly uplaods to be automated, saving time and effort. Also, if there are issues, they are easy to correct.
Cons
I would like to explore having additional information be uploaded with the current information. Sometimes it can be difficult to determine what service is being outlined due to the lack of specific informaiton. Such as a site address or specific information on service type (i.e. Circuit type, bandwidth)
January 2021
Jenny from Subsidium Technologies
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
January 2021
So Easy!
Pros
The product is so easy to use, and love the ease of creating views and the ability to download that data.
Cons
In my case in Telecommunications, I wish we weren't charged per line item of data, as we grow the expense grows.
January 2021
Koert from Infinium Communications
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2021
RPM Telco is the way to go!
Pros
It allows easy tracking of commissions and orders in a well thought-out UI.
Cons
There aren’t really any features that I dislike, just some housekeeping visual clean-up here and there.
January 2021
Anthony from TVX Holdings, LLC
Company Size: 2-10 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Functionality
4.0
January 2021
RPM works!
RPM customer support is always quick and helpful. I enjoy using the software because 90% of my needs can be resolved simply using the search features. In a complex industry RPM has done an excellent job at developing a software to allow enough flexibility for you to run your business.
Pros
RPM allows for quick reporting for our company with robust options to address many different telecom variables that exist in the industry.
Cons
The software is quite complex to set up all the payout features.
February 2020
Sandie from SOVA
Company Size: 11-50 employees
Industry: Telecommunications
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
2.0
Customer support
3.0
Functionality
3.0
February 2020
RPM Review
Pros
The history of logins, it shows in detail when anyone has logged in and what they have done.
Cons
Filtering and editing. Filtering is too much trouble, the way it's set up and once you do filter, you should be able to edit within your filtering view, not have to open each individual record and then edit.
January 2021
Glendale from Sandler PArtners
Company Size: 1,001-5,000 employees
Industry: Telecommunications
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
3.0
Customer support
1.0
Functionality
2.0
January 2021
Needs Work
Pros
Enjoy the ease of reviewing items and that the system is customizable
Cons
Constant lag to download data and filtering through large data