Knowa is intuitive. Very easy to pick up and utilise once a couple of fundamentals understood. Initial training offered was excellent and very focused on user's needs and understanding. Easier to prepare for meetings with visibility of documents / papers as they arrive. Easy to follow trail for discussions / decisions outside meetings

Nothing significant - small glitch in sign on process could do with sorting

I've found the experience easy, helpful and productive. The procurement process wasn't overly protracted and there was a great pragmatic approach to getting things up and running. When there are issues I've found the response time short and issues do get resolved. Customer service is clearly highly valued by the Knowa team and in a busy role like mine that's important.

Because it's so easy to use it really saves me valuable time. The functionality in meeting management is also helpful.

I don't use all of the functions however, what do use I like very much. Perhaps the only issue for me has been in the appearance of Excel in View mode and the need to convert to PDF format which doesn't always work well.

I find Knowa very helpful and use the system daily but it does appears difficult to engage all our Trustees.

It's easy to locate files on document storage. The meeting management facility is excellent. The team at Knowa are extremely helpful, friendly and are always striving to make improvements. The Risk Register facility is user friendly and helpful as the Trustee and advisers are able to access. I like the ability to ask other group members to either vote or read a post. I like the collaboration area but it does appear to be difficult to encourage our advisers to respond to this thread. The reason why they prefer to respond via email is that they are unable to keep an audit trail at their end.

It would be helpful if documents within each of the categories could be added so the last document is automatically shown at the top of the list.It would be helpful if once documents are added to the storage area, there is a facility to rename the file. At the moment, I am altering the title (making it slightly shorter and trying to cover full details of document ie add a date and removing any reference number from an adviser) in Solvay's storage area before moving to Knowa.

We've worked with Knowa to design a tool we can use to help trustee boards assess their effectiveness. The experience has been very positive, with Knowa understanding the requirements and always striving to make the user experience more positive. They have worked closely with us during the set up and testing of the module and been very responsive to our feedback. Feedback from our clients has also been really positive.

Nothing - overall we have had a great experience

Easy to Use. Designed with pensions in mind. Knowa team are VERY helpful and responsive.

can't think of anything I dislike with Knowa

brilliant, amazing, useful, easy

The ease of use of Knowa is what sets it apart from other competitors, even if you've not used it for a wee while, it is still so very easy to use and understand. I really like the meeting packs/agenda setting/meeting things, they are again super useful and easy to use.My last great point is the support from Will, Aled and the rest of the Knowa team. Their knowledge and training methods are second to none - they are all outstanding, down to earth and helpful.

I love Knowa I can't say a bad word about it! I recommend to everyone that I meet!

Knowa just does the basis so well and is intuitive to use. Not only that, Knowa continually evolves to offer additional functionality that other providers fail to do.

Very little. Where the team have spotted things they don't like this has been picked up by the developers at Knowa and addressed going forward.

Very good, the support team with initial set up and installation were excellent

Ease of setting up meeting packs and loading documents

Initial set up adding users and allocating to meetings seemed clunky, but once set up it's easy for recurring meetings

Knowa provides me with a simple, secure and powerful tool that greatly enhances my ability to prepare for and run meetings, collaborate with colleagues and advisers, reach and record decisions and store documentation

Knowa makes my life so much easier. When acting as a trustee across multiple schemes, I need to store, search for, retrieve and share current and historical scheme info in a readily accessible and secure way, run meetings, collaborate with colleagues / advisers and sometimes seek online decisions. Knowa delivers on all of these.

I can honestly say that I have yet to discover any pitfalls to using Knowa.

As professional pension trustees, it is essential that we can both deliver and demonstrate a robust governance framework. By working closely with Knowa we have been able to design and implement an online, integrated governance system that allows us to maintain oversight across our entire portfolio of trustee appointments in an accessible, cost effective manner. The team at Knowa are responsive in working with us and able to add developments in a timely manner.

There aren't any concerns worth highlighting.

Secure online portal, easy to use.Building meeting packs: I like this function the best and use it the most. It saves an awful lot of time, paper, ink and postage costs. An absolute must where working from home is now very common and some of the old ways of working are therefore no longer practical. Voting and Must Read functions: Are very useful. Knowa support: Very efficient, helpful and responsive staff.

Document storage facility structure: I would prefer a Windows File Explorer layout. Interaction with Trustee board and advisers via Knowa is what we seem to struggle with the most. Discussion threads are therefore not as useful to us as they perhaps could be.If I understand correctly Knowa doesn't appear to be quite so flexible as email in this respect ... unless it's just my lacking of Knowa-ledge.  Keeping track of posts which are still awaiting responses: Seems to be achieved by using the star function and/or archiving completed discussions leaving only 'open' discussions visible. This is one of the trickiest things I personally find with Knowa.

I can't praise it highly enough. So much better than the comparable, clunky options. And cheaper. And trustees of all ages have picked it up easily. I find it really easy to use & I can barely use my iPhone, so it genuinely is very user-friendly!

Pretty much everything. Meeting agendas are easy, sharing agendas even easier. Getting approvals for one of a multitude of reasons is straightforward. Complete audit trail. One place for everything - papers, decisions, docs, risk register, TKU records. No reliance on the employer's IT, so no confidentiality issues. Cyber security excellent. Good price. Friendly, helpful staff. Saves trees.

The only negative I can think of is that sometimes as I'm trying to upload a lot of docs in different folders in the reference store, Knowa isn't quite as fast as I'd like. Equally, I'm not known for patience.

Knowa is a powerful tool, with a great ability to be tailored to our needs. The meeting pack functionality allows us to produce easy to access, read and review meeting packs. The voting tool is also great for keeping robust audit trails. The interface is really intuitive and navigating between meetings, discussions and documents is just a few clicks, with any matters for attention clearly flagged.

As Knowa offers such flexibility it did take a little time to become familiar with the tool and tailor to our needs. However, there is lots of support available to get to that position really quickly. This is only mentioned for the administrator, the final users will just see the finished product.

Excellent, the team were very responsive throughout the implementation phase and have remained so through business as usual.

Knowa has been designed by people with a deep knowledge of the issues facing management boards in terms of their meeting organization and record keeping

I could not see any downsides! The costs were significantly lower than their competitors with much greater functionality and design flexibility.

Stress freeEasy to use and intuitive

Easy to useKnowa is secure and allows team members to share documents securelyThe governance functionality streamlines an intensive work process

Not applicable, the Knowa team have worked with us to meet our additional requirements

It is time efficient as creating meeting packs is easy. There is a good Knowledge hub where we can add different conversational topics dependent on the scheme requirements.

It is intuitive and easy to use. Whenever I do have any issues, the team at Knowa are more than happy to help and always respond quickly.

Knowa has issues when it comes to uploading documents that aren't a PDF meaning I have to convert all documents to PDF before I upload them into a meeting pack.

Great team and always happy to support and evolve for our needs as they change over time

Easy to use and Knowa team very happy to support and adapt to optimise value and benefits of using the system

Not applicable / not appropriate / not relevant

Great to use, easy to track decisions and able to add meeting packs.

I like that I am able to track and add material/non material decisions. I am able to sort documents and add notes on to discussions.

Is there a way where you can delete an email off a conversation as I accidentally added an email to a Scheme discussion which was not relevant to that discussion.

Ease of access, simplicity of papers available via meeting stands . The search engine is sophisticated and works with phrases/ words and pulls out relevant material with needing to know what you’re looking for exactly.

Navigation was tricky to start with but Knowa supplied a short training event and we quickly got the hang of it.

Much easier to use than previous systems I have used as a Trustee of over 20 years.

This system is simple and easy to use including being able to annotate and keep notes on minutes or other papers that I read.

I have not found anything cons on Knowa at this time.

We needed a premium platform for clients and Knowa provided that but also without significant expense.

Knowa makes rubbing meeting so easy compared to life before Knowa. Also the ability to discuss sensitive documents without passwords is fantastic.

It's really hard to tell if the additional add-ons are worth the money without paying for them.

Knowa is easy to use, simple and the help team are fantastic.

Knowa is easy to use and very user friendly. I particularly like the drag and drop function and ease of moving items around when creating meeting packs. The fact that you can also select people for particular items for viewing rather than all or nothing, is great.

Nothing, I'm a big fan of Knowa and prefer it over anything else we have used.

As a scheme secretary it provides an easy way to create and update Trustee meeting packs. Trustees enjoy the capability to write notes and highlight sections of interest before the meeting.

Our Trustees note that the risk register module is quite difficult for them to read. It's hard to see all columns on one screen

The system is very user friendly and easy to get started on but also provides comprehensive functionality.

Easy to use, ideally suited to scheme pension management and easy to get started on.

Very happy with the system so no complaints at all.

Very useful platform which has improved our management of meetings and collaboration with third parties.

It is a very useful tool to schedule and organise meetings across a large spread of people representing different organisations, and providing a secure place for all parties to contribute.

Design of the main layout could look a little better