Excellent experience! It is great to manage all quality processes with a single platform and makes managing and tracking critical items so much easier. It is also beneficial to have in the event of an audit where everything is in one place.

The features are excellent for managing quality systems. It is very user friendly and the software is constantly undergoing upgrades to make it more functional across the life sciences industry.

There is nothing that I don't like about this software.

We have been configuring ACE with the intention to use the application for Quality Assurance process. While the PSC team has been very responsive and approachable, they need improved technical writers, a stronger project management (to include communications) team and above all they need Business Analysis skills. The product is a good application with huge potential to be used in Audit, Inspection, Quality and CAPA managements spaces. The easily configurable nature of ACE, combined with their Analytic Reporting capability and collaborative functions makes ACE a very good product.

ACE is an easily implementable SaaS application. The user interfaces, features and response time is really good. ACE has a lot of configurable attributes which makes it very flexible. ACE has very good collaborative functions. The features are an endless possibility: - Chat functionality - Group chat per record and custom defined groups with history - Ease of creation and transitioning of records and capture of data - Acts a good document repository - Configurable workflows - Live Scribe and saved Scribe notes feature - Very succinct and user friendly dashboard - Strong Analytics reporting capability with export functionality - Step-wise configurable inapp notifications and email notifications - Task alerts - Role based access restrictions and permissions - Audit Trail - API The Implementation team is very knowledgeable and responsive.

Product implementation: the Implementation process needs vast improvements - the team requires a Business Analyst dedicated to every implementation. They need a professional technical writer and solution architecture. The team communications and project management needs vast improvements. The company needs a product roadmap that needs to be published and a process to elicit product improvements from their clientele. ACE: The tool is great but they need the following basic improvements: - a robust and above par PDF rendition capability - Customization Dashboard (to include company specific branding) - Customization of system notifications (to include company branding and remove ACE) - Alerts for Group Chat - Intuitive record creation and parent-child relational DB structure - more configurable permissions around Scribe functionality

Overall, a really great tool for small companies or those who just want a secure, easily searchable system for storing their electronic documents.

An economic option and great for small companies that are implementing an eQMS for the first time. Great for companies that are just looking for an eDMS.

Improvement needed in the more advanced eQMS features that go beyond document control, such as the audit module. Allowance for more customization would be appreciated.

My experience have been good!

i like that documents are easily to find

I do not have something that I do not like

ACE is a very user friendly software which allows you the flexibility to carry out multiple processes on a single platform which is otherwise done through systems like Trackwise, SAP, LIMS, etc. making it very easy and convenient to use

- ACE software is a one stop for maintaining, modifying, and issuing controlled copies of any kind of documents with audit trail - ACE has functionality to carry out transactions like SAP inclusive of work orders and change controls making it easier to - ACE also keeps a track of all deviations and CAPAs which help to easily attach as a child record to the Master Batch Record (MBR) since they all are in the same platform - Keeps record of purchase orders, raw material specs, and different certificates that are associated with materials and equipment therefore making the inventory process easy - ACE allows to easily carry out User Required Specs, Functional Required Specs, Risk Assessments and System Impact Assessments on systems through its simple to use workflow and interface

ACE can be used as a dropbox to store all documents regarding a project but this was not successfully implemented as it required a different workflow