Compliance Software you understand

We have increased employee reporting of incidents or concerns and moved to a culture that supports understanding and learning from our mistakes. Previously the culture was one of not reporting partly because of the cumbersome paper method and partly because they saw no value in tracking or trending. Compliance Manager has really helped in nurturing a broader understanding of safety and over all compliance. It didn't happen overnight but the tool has reduced resistance and that's huge in and of itself.

Pros

Compliance Manager makes tracking incident reports easy. We can see trends and demonstrate them to the board in a meaningful way. The Policy and Procedure section helps us quickly develop and revise P & P, a welcome feature. Good on-going support and educational offerings.

Cons

Trying to recall where some items are located. I tend to use a few items a lot and those are easy. The lesser used items I sometime have to hunt for (maybe that's a reflection of me more than tha program however.)

Healthicity Nitty Gritty

I would rate it as a positive. I work mostly in the incident manager portion for my job. I have put in the time to learn the program and appreciate the continuous improvement they are doing. I have had to The compliance training is quick and simple for our annual staff training.

Pros

The set up and integration for the product was simple. The customer support is second to none. They are extremely responsive and helpful.

Cons

The recent improvements in spring 2020 really helped make the software more functional; it was not user friendly at all before that time. I feel like you have to spend a lot of time in Healthicity to learn the tricks to use it to its fullest potential. Would be nice to have user groups to learn from other organizations on how they are implementing.

Built for Compliance

The system enables us to have digital incident reporting and document management as the fingertips of all of our employees which was our goal. Setup and daily use of the system can sometimes be confusing.

Pros

I really appreciate that Compliance Manager takes suggestions from users and actually implements to improve their product. Also the software is multifaceted and contains auditing, training, and incident and document management. I find that preferable to having a different software for everything.

Cons

Because they work to improve their product there are frequent updates which requires employee training/education. Staff have complained that it is not very user-friendly and performing tasks in Compliance Manager can be confusing. We are utilizing the software to manage the entire Hospital District's documents and incidents, not those just pertaining to Compliance, which is probably the reason for some of our difficulties.

Compliance Manager is Awesome

I love Compliance Manager. This program has simplified and modernized our incident management and auditing. The implementation was web based and included with the program. We are currently using Compliance Manager for our sanction screening for physicians only, but I hope to soon use it for all of our screenings. The support from the team at Healthicity is top notch. When I email them I have not had a problem go unanswered for more than a few hours. If I call on the phone the support team is friendly and always solves my issues in minutes.

Pros

The program is easy to navigate. The boxes are color coded for easily identifying what needs to be a priority. The email reminders help to keep you on track, even if you are not in the program everyday. The sanction screening feature is one of the best features. Compliance manager will automatically screen for you every month. Incidents, assessments, and audits will be linked together and are just one click away.

Cons

The only thing that I can say I didn't like was the time it took to build templates and lists. It was necessary for the program, but it was time consuming. Once it was done everything worked to perfection. Even though it took time, I know that it needed to be done.

A work in progress with great potential

I feel like we experienced some growing pains at first but are seeing a light at the end of the tunnel. There is potential for this to be a great system.

Pros

I like the newest version of the incident manager. User friendly and easy to navigate.

Cons

Cost, software glitches still being worked out. They are making great strides in improving the functionality, but it has been a painful process.