All HSI Donesafe Reviews
1-25 of 69 Reviews
Sort by
Giel
Verified reviewer
Company size: 5,001-10,000 employees
Industry: Hospitality
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
January 2019
Easiest H&S Program I used
Donesafe can do anything really, our business will use it for many many things, reporting incidents / hazards and doing the injury management is just the start. We will have (Contractor) inductions, permits, SOPs, training documentation, possibilities are pretty much endless.
Pros
It is so simple and easy to use, I've used 2 systems in The Netherlands and 3 different systems in New Zealand. This is the 4th system in New Zealand and it is by far the best of all I ever used.
Cons
We are still fresh with having this software in our business. It took us several months configuring what we wanted, and we did. So, so far so good, keep it up!
Response from Donesafe
Thanks for the review, Giel. Great to hear your experience with the Donesafe platform at SkyCity Entertainment Group over the last 6-12 months. Thanks again and as always, stay safe out there. Team Donesafe.
Replied November 2020
Nicolas
Company size: 2-10 employees
Industry: Investment Banking
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
November 2020
Perfect for our compliance management
Donesafe helps us to centralize the management of our in company compliance softwares in one place and avoid the repetition of the previous compliance issues we have experienced before.
Pros
Best contribution of Donesafe is to enable consolidation of our entire compliance infrastructure in one single platform by creating our organization specific apps. Additionally provides us opportunity to be pro-active about not repeating the compliance issues thanks to Donesafe's strong analyzing tools.
Cons
There should be more advance reports in management panel and although Donesafe's support team's response time to tickets is very fast I can not say that they have a great expertise on the features, functions and especially on the custom implementations of the platform.
Reasons for choosing HSI Donesafe
Donesafe was better to collect the compliance apps in one place.
Reasons for switching to HSI Donesafe
For our case Donesafe was a better platform to unify our compliance infrastructure at one platform.
Response from Donesafe
Nicolas, thanks for leaving us a great review. We are happy to hear that you love the product and find it perfect for your business requirements. Regards, The Donesafe Team
Replied December 2020
Scott
Company size: 201-500 employees
Industry: Environmental Services
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
March 2021
DoneSafe reporting
our experience has been undesired. There was a lack of service to support the development 1hour per month and we still had to pay for a produce that we could not use
Pros
good tool to use for reporting hazarda and incidents and to create actions
Cons
training on how to use the software has been less than desirable. The cost for support is overwhelming.
Reasons for choosing HSI Donesafe
good sales and marketing
Response from HSI
Scott, thanks for leaving the Donesafe product review. We love hearing from our customers. Sorry to hear that you are experiencing issues and we would like to address these immediately. Please reach out to your company Donesafe super admin user or contact Donesafe support at support@donesafe.com for further assistance. Thanks, Donesafe Team
Replied May 2021
An
Company size: 201-500 employees
Industry: Renewables & Environment
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
October 2022
DoneSafe outlook
Pros
Comprehensive forms design and customizable dashboard
Cons
No real mobile app and off-line capability
Shane
Company size: 51-200 employees
Industry: Maritime
Time used: Less than 12 months
Review Source
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
May 2021
Great improvement to what we had
We have developed a very complex IMS within Donesafe after seeing the capabilities of the software. The system was developed over a 6 month period, which was only possible with a dedicated member on staff devoted to the project which is an additional cost. The main cons written above are all improvements we can see for the system that would have benefit to most users as Donesafe continues to develop their software. Overall, the experience has been positive, including the feedback from staff after implementation. After 5 months of being "live," we are seeing meaningful data captured within the system. Although the reporting in Donesafe can be limited, it can be exported into third-party software for really powerful analysis.
Pros
The system is very modular and can be developed anywhere from a simple system to a complex integrated management system. The workflow and automation features reduce double handling and drive processes to really improve from the paper copy days.
Cons
- Print function is a messy format with no quality work arounds (e.g. unable to print a single page within a group of forms) - Support and requested development can be very slow - Reporting options can be very limited and don't allow drill down within Dashboards - Integration with other systems for video is limited to Youtube and Vimeo, direct embedded code doesn't seem to work. - Mobile App is very basic - No manual or training provided from Donesafe for development
Reasons for choosing HSI Donesafe
Donesafe's modularity allowed us to build our software based on our company's needs rather than an off-the-shelf model.
Reasons for switching to HSI Donesafe
We wanted more transparency and live feedback from staff. Donesafe is able to provide online forms as well as an offline app to provide this.
Response from HSI
Shane, thanks for leaving us a great review. We are happy to hear that you love the product and find it perfect for your business requirements. The print functionalilty, support, video, mobile app and video integrations have all been updated over the last few months. Please reach out to your rep or support@donesafe.com for more information. Regards, Donesafe Team
Replied May 2021
Abdul
Company size: 51-200 employees
Industry: Oil & Energy
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
August 2020
Why donesafe
A lot if benefits in terms of recording and control of policies and procedures as well incidents and hazards recoring and storing of valuable knowledge base information ..
Pros
Done safe is platform where all Health and safety reporting can be done.Form hazard reporting to Incident reporting with follow up actions and assigning of actions to completion of actions .On the same platform we can load all policies and procedures which can be used to train the workforce and also track overall compliance in Incident actions and Audit actions.
Cons
I dont see features where training compliance can be tracked for reporting.There should be features to acknowledge that person has really read and understood a particular procedure from the Knowledge base and the user should also be able to generate a test form the knowledge base.This should be able to be tracked and reported for overall training compliance for an organisation .
Reasons for choosing HSI Donesafe
we realized that we would just need Donesafe and nothing else to be able to carry out the tasks we needed to do .No need for 2 platforms and 2 x costs as other softwares would have required costy add ons ..
Reasons for switching to HSI Donesafe
switch was made due to privatization and detachment from a global organisation .We quickly for for an similar product in the market and after carrying out due diligence on Done safe we realized that we would just need Donesafe and nothing else to be able to carry out the tasks we needed to do .No need for 2 platforms and 2 x costs .
Response from Donesafe
Abdul, thanks for the review. We are thrilled that you gave us a perfect 5-star review and find Donesafe easy to use; the team will be happy to read your comments and feedback. We've recently had updates on the platform to cover off the training compliance and reporting features as well as acknowledgments and version controls in the knowledge base. Reach out to our team at hello@donesafe.com and we will be sure to complete a demo of our new features and organise the upgrade in your system. Team Donesafe
Replied August 2020
Anonymous
Company size: 1,001-5,000 employees
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
August 2018
Donesafe what a winner! makes our business look so professional
We engaged Donesafe to provide a safety/audit/HR incident platform in the cloud for our many remote sites. it worked so well we then added on detailed workflows for contractor management. Many of our clients are international firms with their own stringent audit requirements. Our custom dashboards and reporting tools make our local teams look extremely professional. Our monthly/quarterly client audit meetings are a breeze and has helped us grow heaps of new business.
Pros
In the cloud, configurability, easily adapted to our needs, ease of use, user-friendly for our team of all ages and IT skills. The onsite dashboards suitable to own internal and also our clients business reporting requirements. Flexibility to handle complex workflows and of course customisable.
Cons
Custom work can get pricey, but well worth it in the end. My tip would be, have your workflows finalised initially to save you time and money in having to rework changes later.
Response from Donesafe
Thanks for the review. Great to hear your experience with the Donesafe platform. Good tip on the implementation notes, customer project teams need to know and understand how they want the system and we can build that for them. We have dedicated business analysts per project to ensure this runs as smooth as possible. Thanks again and as always, stay safe out there. Team Donesafe.
Replied November 2020
Bradley
Company size: 51-200 employees
Industry: Transportation/Trucking/Railroad
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
May 2020
Excellent platform for multiple business facets
Its a fantastic platform and an exceptional multi tool platform for all things safety, record keeping etc. Highly recommend and from the background I have come from in 15 years in manufacturing and transport, can confidently say this is the best I have experienced.
Pros
Its he most fluid platform I have used across all the businesses I have worked for. Some are clunky and more difficult to navigate, however through Donesafe the navigation and path finding is easy and simple.
Cons
Being through multiple changes, there is no update sent to users. Maybe to administrators but not forwarded. You are constantly surprised by changes which are always for the better but the user finds pretty quickly.
Response from Donesafe
Bradley, thanks for leaving us such a wonderful review. We are thrilled that you love Donesafe; the team will be happy to read your comments and feedback. In regards to platform updates, these are usually minor changes to assist with the overall experience. We document and share updates to assist organisations through the changes if you wish to receive more information on our updates contact the team at hello@donesafe.com. Customer experience and satisfaction is our priority and your review reaffirms the hard work we put in every day. Thank you, The Donesafe Team
Replied May 2020
Shayne
Company size: 2-10 employees
Industry: Management Consulting
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
June 2017
Easy to Use and intuitive Safety Software
We manage more than 50 businesses Safety needs using this system and it certainly makes it easy for us to keep an eye on our customers and react to their needs.
Pros
Fully adaptive so it works great on any device. Easy to use, the interface is very intuitive in design. The system is also very easy to customise so you can make it fit the business instead of changing the business to suit the system.
Cons
Currently only works live and online but they are releasing an app that will allow it to be used when no internet is available.
Response from Donesafe
Thanks for the review, Shayne. Great to hear your experience with the Donesafe platform at KISS. We continue to improve our product every month, our app and offline functionality has had a number of updates since leaving this review. Reach out to the team to check its progress. Thanks again and as always, stay safe out there. Team Donesafe.
Replied November 2020
Michelle
Verified reviewer
Company size: 1 employee
Industry: Management Consulting
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
August 2018
Highly recommend Donesafe!
A team of innovators that listen and spend the time to understand needs, a great and ever evolving product, the ability to customise the platform to make implementation seamless and incredibly intuitive.
Pros
What a great product! Donesafe is incredibly impressive with its workflow capability and automation. Knowing that you can capture any form of media (CCTV, audio, photos etc) is so powerful for meaningful incident investigations. Excellent team who take the time to listen to what their client wants and needs in a cloud based safety solution.
Cons
Nothing - it is the best software that I have come across on the market
Response from Donesafe
Thanks for the review, Michelle. Great to hear your experience with the Donesafe platform. Thanks again and as always, stay safe out there. Team Donesafe.
Replied November 2020
Gabriel
Company size: 501-1,000 employees
Industry: Consumer Goods
Time used: Less than 12 months
Review Source: Capterra
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
March 2019
Good system compared to what is available but room for improvement
Donesafe is used for Incident reporting and management across Health, Safety, Environment, Quality; Assessments & Audits, Management of Risks and Workers Comp management
Pros
Ease of setup and use Minimal training required for our users Good for basic incident reporting and assessments/audits Easily configurable to capture
Cons
Reporting - - The standard reporting and dashboards are very basic. This cannot support Incident reporting requirements for a business - Dashboards for managers and key people across multiple areas (like HSE, Quality, Risk) is difficult or cannot be easily done. - Cannot join data between actions and Incidents/Assessments/Risk modules within the standard reporting module Integration - apart from manual csv downloads across individual modules, no other form of integration available - Integration that was promised to be delivered as part of the implementation is still not delivered 8 months after go-live, we are still uploading users and other key masterdata manually User Support - Response is fast, but their first level support don't know much about the product - Getting resolution can take time; I have had to follow-up constantly Mobile App - Certain types of questions do not work on the mobile app; we were told of this upfront Risk module - Very basic, good to capture the business risks, but ongoing review and management of Risks is cumbersome (especially for Exec's and senior managers) System updates - there is no communication on standard system updates/release notes, and at times we have seen things that were working have stopped working (users complained) Printing cannot be formatted, must use the standard formats
Toni
Company size: 51-200 employees
Industry: Food & Beverages
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
May 2020
McDonalds Health and Safety
I think that it has made completing safety logs much easier rather than the old paper versions we used to use.
Pros
I do like that it keeps track of all the safety meeting minutes and all comments conversations, Also that you can add additional information at any time even after and incident is closed.
Cons
When it says hazards incidents open on the home dashboard I wish you could click that and it takes you straight to your open ones.
Response from Donesafe
Toni, thanks for leaving us such a wonderful review. We are thrilled that you would recommend Donesafe to others. Customer experience and satisfaction is our priority and your review reaffirms the hard work we put in every day. Donesafe has the ability to click straight through from your dashboards to access open records, this is a minor change that can be actioned from your account. If you need assistance please reach out to your safety team, Natalie and Yvonne. Thank you, The Donesafe Team
Replied May 2020
Francene
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
June 2017
The product has allowed our business to successfully compete for Government and private contracts.
Pros
Finally, our team can access the most current WHS documentation simultaneously. Our clients have almost immediate access to documentation and evidence. It allows our business to conduct our services professionally and efficiently. We can document our team's professional development, conduct mandatory reviews to ensure compliance to WHS. The system can be tailored to our needs and requirements. The software allows our business to demonstrate our solid commitment to ensuring WHS is paramount.
Cons
The system is designed for electronic use however some clients request paper output WHS and the output is without our company logo.
Response from Donesafe
Thanks for the review, Francene. Great to hear your experience with the Donesafe platform at Mountford Plumbing Services. Thanks again and as always, stay safe out there. Team Donesafe.
Replied November 2020
Rafael
Company size: 501-1,000 employees
Industry: Warehousing
Time used: More than 2 years
Review Source: Capterra
EASE OF USE
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
November 2020
Keep your safety on track!
Pros
Clear concepts and report templates. It covers what is needed to keep our team focused
Cons
Visual aids for reporting, presentations, etc.
Response from Donesafe
Rafael, thanks for leaving us a great review. We are happy to hear that you find the product helps to keep your safety on track at ACM Parts. In regards to the visuals aids for reporting and presentations, we have a range of dashboard and reporting additions to our product. Please reach out to your safety management team and provide all feedback, changes are quick and easy to make in the platform from an admin level. These changes may help other team members now and in the future. Regards, The Donesafe Team
Replied November 2020
Rachel
Company size: 10,000+ employees
Industry: Retail
Time used: Less than 2 years
Review Source: Capterra
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5