All isoTracker QMS Reviews
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Michal
Pharmaceuticals, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
Document Module
All good here and the best is the customer service experience.
PROSRobust control over user privileges to write/read.
CONSSpecifically for Documents Module I would like ot have more control over access to different branches of the folders. Now the access is inherited from the top level folder and adding extra flexibility in assigning user access rights would help in the more complex folder structure. I am not sure if this option exists but adding contributor level (can read, create new documents and edit documents but NOT delete any documents) would be very helpful. Also, adding a quick cards (cheat sheets) for Document Module and other modules (I did not have a chance to explore other modules) would be very useful. Link to those cheat sheets could be added as a promo to Help section of all modules so users can get familiar with other isoTracked modules and functionality.
Reason for choosing isoTracker QMS
Relatively low startup cost as compared to Veeva.
Vendor Response
Hi Michal, Thank you for your comments. I will call you off line to explain how you can have a contributor user level. I agree with your comment about "cheat sheets" and we are working on producing short videos that describe some of the functionalities. Kind regards Christopher
Replied September 2019
Dennis
Medical Devices, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2019
Review
ISO Tracker has helped us with our CAPA maintenance issues. It also provides a standardized CAPA format that matches most of our customers. It would be nice if there was a root cause investigation format like a 5-why sheet
PROSits easy to use, inputting data and the sort feature is nice
CONSwhen sorting, it is frustrating that when you go back, you have to enter the sort requirements every time. for example, if i am sorting by AUDI, i have to re-enter AUDI every time. it wont maintain all the AUDI until i am finished. Also, when assigning a task, the reminder emails come 5 days in a row, it would be nice if you could pick an alternative like sending a reminder email every 3 day or every Monday...
Reason for choosing isoTracker QMS
pricing was the major factor at the time
Vendor Response
Hi Dennis, Thank you for that. We have started on the next version of the complaints module and will put the reminder changes in. I will call you about the sorting matter as that is an easy thing to fix. We now can attach a 5-Why sheet so I get the one that you use and add it to your account. Kind regards Christopher
Replied September 2019
Kevin
Accounting, 51-200 employees
Used monthly for less than 12 months
OVERALL RATING:
3
EASE OF USE
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
2
Reviewed October 2019
isoTracker
Not really solving any issues currently. The person that recommended the software was maybe familiar with it from past experience but never set it up here and is no longer employed here.
PROSNo real feature is significantly above average.
CONSQuite intensive setting it up, and confusing because they try to bundle items in categories that i don't believe should. e.g. Internal issues are CAPAs and may need root cause investigations, but they are not internal "complaints" hence trying to group all "complaints in one module.
Vendor Response
Hi Kevin, The bundling of all issues into the complaints module had the objective of trying to keep the cost down of the product to our customers. Our target market are small to medium sized businesses that require a compliant and affordable quality management system. We also try to be as easy to use as possible and for that reason we provide free training. We now have a non-conformance module as well as a complaints module so presenting the ability of separating internal from external issues. Regarding set-up of the system as you know we are always there to help you through the process and since it is clear that you are having some issues we will follow up to see if you are interested in additional training. Kind regards, Christopher
Replied October 2019
Raymond
Logistics and Supply Chain, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
How does isoTracker Quality Management help your business.
A common business problem that many companies like ours require is a common documentation control system that allows users from different regions to gain and share documentation.
PROSIf your business needs include control documentation, and what you are looking for is a scalable solution you will find that in the isoTracker system. The system provides international levels of features that are secure and user friendly.
CONSThe isoTracker system is out of the box ready and may be customized for your needs with great customer service at a cost that is variable for your use. You have options in costing to keep your expense under control.
Phil
Electrical/Electronic Manufacturing, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2019
First formal DMS for the company
We are happy with this DMS for our company size. There is still a learning curve but folks are seeing the value..
PROSEase of use...I know this systems from previous companies of which I was the person who selected it...
CONSThe revision control for forms is not what I would expect. There must be a way to have the form usable with the title and revision/ release date on them without it being a PDF. I've had several auditors question me on this trace-ability e.g. how do you know this is the current form?
Emily
Consumer Goods, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Great features at a wonderful value.
Overall, the system is easy to use, easy to maintain and effective. It was exactly what we were looking for.
PROSThe support while implementing the software was one thing I like most. The team with isoTracker was available to help with any and all questions I had.
CONSI would have to say the one thing I like least is that you can't do any batch processing. For example, I had originally set up folders inside other folders, we decided we didn't like that so we had to move the documents one by one, which was incredibly time-consuming and laborious.
Reason for choosing isoTracker QMS
We wanted something that was easy to implement and maintain and isoTracker provided that better than the alternative products.
Vendor Response
Dear Emily, Thank you for your feedback. Just want you to know that we will be introducing batch processing at the next upgrade of the document control module. As we start to cater to larger customers with lots of documents it has become a common request. Kind regards Christopher
Replied September 2019
sinan
Electrical/Electronic Manufacturing, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2019
MoSys feedback
Isotracker has been very effective in ISO9001 compliance for the past 6 years
PROSLow cost solution Very good personable support Features are present for bare bones usage effectively
CONSSome of the classification directives could be improved (not easy to use without asking details from Lenox Hill Support In tool help documentation could be improved/expanded It could help if there was a easy to manage, built in "corrective action" database
Reasons for switching to isoTracker QMS
Do not know as I was not head of QA at that time
Clayton
Medical Devices, 10,000+ employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2021
Low Cost QMS Option
Ultimately this was very easy to use and easy to understand with the team. This is probably targeted towards smaller organizations, and with growth you may need to upgrade to a more expensive service. We still use this in conjunction with another QMS software that will ultimately replace it. I do like the feel of it.
PROSThe biggest pro of this software is the cost. Prior to integration with a larger quality management system due to an acquisition, this software was our go-to for the QMS system that can maintain ISO 13485/9001 compliance while keeping costs low.
CONSThere are definitely limitations when compared to larger quality management systems. In particular, many issues are grouped into an overarching "CAPA" definition, which is not always the case. I feel low cost changes can be implemented to fix this.
Isoke
Biotechnology, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed September 2019
Great for a Small Biotech
The software is very user friendly. We use this system for our QC/QA documents as well as out trial master files.
CONSThere is no capability to copy folders or folder structure.
Frances
Hospital & Health Care, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed September 2019
Great Quality!
Competitive cost. Able to select modules.
CONSA few bugs were found in the beginning, but the IT team has made continuous and significant improvements since then.
Chris
Used free trial
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
Reviewed August 2009
Using Isotracker Document control in the NHS
I would highly recommend this product as an excellent tool in quality management. The product owner / developer is very keen to listen to users opinions and thoughts which makes for a very good relationship with product development potential
PROSUser friendly interface with excellent support from the company. The product is web based which gives an extra layer of safety i.e is not dependant on internal servers. It is easily configurable to our needs.
CONSA relatively new product, but one that stands on its own. It may not have all the bells and whistles of QPulse, but it certainly can assist quality managers with their document control
Paul
Used free trial
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed August 2009
A very stable and intuatative package
Very good. A very worthy package for any company wishing to implement an ISO system at any level.
PROSEasy to use Customer support is always on hand Secure document system that is very easy to comprehend. Lennoxhill are always willing to listen to customer suggestions for consideration for future software improvements
CONSOnly small items such as layout and menu buttons but I know these issues are being addressed all the time.
Stephanie Watson
Used free trial
OVERALL RATING:
5
Reviewed September 2012
Simplify Your Quality Management System
If you’re an administrator in charge of document control or are responsible for managing your company’s Quality, Environmental or Health & Safety systems, then you can benefit from ISO Tracker. It is one of the leading software programs of its kind, with loads of features and helpful tools to make your business more efficient.