About MasterControl Quality Excellence

MasterControl Quality Excellence (a QMS Software Solution) is an integrated quality management system that eliminates the need to paper-based quality processes. It helps life-science companies adhere more efficiently to the ever-changing FDA and ISO quality standards.

MasterControl Quality Excellence enables over 1,000 customers across 30 countries to manage their quality and compliance processes and get their products to market at reduced cost with efficiency, regardless of the various regulations they face.

MasterControl QMS also helps you automate task assignment, scheduling, follow-up, tracking, escalation, review, and approval of all document-based processes. The core application in the MasterControl suite integrat...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

85 Reviews of MasterControl Quality Excellence

Average User Ratings

Overall

4.49 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(46)

46

4 stars

(32)

32

3 stars

(5)

5

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 85 results

January 2020

User Profile Picture

Joanne from UCSF Health

Verified Reviewer

Company Size: 10,000+ employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2020

MasterControl Quality Management system

MasterControl has allowed us to replace book shelves of policy binders, file cabinets of employee training and competency forms. Staff can all access the same document at the same time instead of waiting for the binder to be free. Regulatory requirements are easy to track within the system.

Pros

This system is flexible enough for a any regulated industry. It includes a document management module, employee training module, Quality module that included Deviations, CAPA, Change Control, non-Conformance; Quality, risk management, etc.

Cons

The suite of modules has not been certified as HIPAA compliant, except for the Documents module. Full HIPAA compliance is on their timeline for 3rd quarter 2020.

Reasons for Choosing MasterControl Quality Excellence

MasterControl provided the most flexibility as we needed to implement a document management & quality system in a variety of clinical and non-clinical healthcare departments. Each department needed different standards and is regulated by different organizations. Some manufacture goods, others do not.

December 2020

Deanna from Chronos Imaging

Company Size: 11-50 employees

Industry: Medical Devices

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

December 2020

Implementation of Doc and Training

We had a paper training process and used PDM for document control, which was not ideal because the user had access to prior control document revisions. Once we were able to inventory our procedures and forms, we were able to implement a solution that is long term sustainable We know we hit the jackpot, when the [SENSITIVE CONTENT HIDDEN] of the company said that was able to do training very easily because the document was attached to the training. He didn't need to attend training on how to use the software to figure out how do complete his procedure assignment training.

Pros

1) For the user, it was very easy for the user to complete training. Steps are very intuitive 2) Implemented a document control solution that prohibited certain users from seeing archived versions of the documents. 3) each to find document by searching by datacard elements

Cons

didn't set up data card structure as best that we could.

Reasons for Choosing MasterControl Quality Excellence

functionality

Reasons for Switching to MasterControl Quality Excellence

paper controlled process for training and change control that was not regulatory compliant and couldn't be sustained.

September 2020

Susan from Biotechnology

Company Size: 201-500 employees

Industry: Biotechnology

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Functionality

2.0

September 2020

Most unintuitive software I've ever been forced to use

There are company-wide jokes about "Master Control Hell". At least it lets us bond in our commiseration.

Pros

Umm... that's really hard to say. Pretty colors, I guess.

Cons

Navigation is difficult. "Help" is convoluted - no easy way to find answers. For example, I wanted to know where my task disappeared to after I clicked Launch. Could not find an answer. App stalls very often with back button. I could go on, but I'm tired. I've been trying to navigate Master Control for the last 3 hours.

Response from MasterControl

Replied October 2020

We are sorry to hear that you were having trouble navigating the MasterControl product. We understand how important the user experience is, and work diligently to bring the best possible features to our latest product version. We would love to work with you directly to see how we can improve your MasterControl experience. If this is of interest to you, please contact us at support@mastercontrol.com

March 2021

Clayton from Medical Device

Company Size: 10,000+ employees

Industry: Medical Devices

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Functionality

4.0

March 2021

Enough for any regulated industry

MasterControl provided us everything we need for employee training. Use of paper records is not only impossible to control with a growing facility, it is a regulatory risk. The software is easy to use and definitely worth it. I can't speak to the report management side of it but I imagine it gets the job done as well based on what I have seen for training.

Pros

Plenty of features available, including CCM, CAPA, NCR and more. We mainly use it for management of employee training. Previously, we used a paper based training system. MasterControl is easy to use from a management side and the user end. Our employees got it right away and it worked like a charm at our facility. When new trainings are ready, they immediately get assigned.

Cons

Navigation can be a bit difficult. There are some features we would like removed just for ease of use for our employees, especially new employees. These are very minor criticisms and ultimately it does exactly what we want it to do.

July 2020

Jon from Closure Systems International

Company Size: 1,001-5,000 employees

Industry: Medical Practice

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

July 2020

System Integration

We needed a validated system to replace our existing homegrown systems. The integration of the modules made this move a relatively painless one.

Pros

We went from several home grown or small scale products and rolled them all into one with MasterControl. It significantly lowered our risk, makes our processes more efficient, and streamlined ongoing system maintenance and support. Many systems are good about recording information (all the inputs) but don't put much effort into the outputs. MasterControl makes it easy to pull out the information you are looking for and schedule specific reports for delivery when needed.

Cons

Being new to the medical device world, the sign offs and approvals seems cumbersome, but I would expect those from any system in this arena. That was a little to get used to, but it is setting us up for success when it comes audit time.

Reasons for Choosing MasterControl Quality Excellence

MasterControl was a mature system with many features more advanced over the competitive products. The sales team was fully engaged, offered as many demos as we needed, answered every question, and was super responsive. The reporting, the online collaboration, the integrated modules, and the flexibility of the solutions to meet our specific company needs were the main drivers. It helped that we had an internal resource that was previously a power user who had a good experience as well as customers who had previous positive experiences with MasterControl.