About OnPay

OnPay is a cloud-based payroll solution that helps small businesses automate tax filing and payment workflows. Key features include employee self-onboarding, new hire reporting, automated payroll taxations and scheduled pay runs.

OnPay provides an employee portal for updating information, onboarding and accessing past pay stubs and tax forms. Businesses can track their employees’ PTO, vacation and sick leaves. The solution provides a document vault for storing contracts and employee notes. It offers integration with third-party applications like Xero, QuickBooks, Guideline, Humanity, Kabbage and more.

Another employee management feature offered by OnPay is 401(k) planning that helps employees plan for their retirement. Th...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10

292 Reviews of OnPay

Average User Ratings

Overall

4.84 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(242)

242

4 stars

(21)

21

3 stars

(2)

2

2 stars

(1)

1

1 stars

(4)

4

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 292 results

March 2020

User Profile Picture

Lisa from iCap Equity

Verified Reviewer

Company Size: 11-50 employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

Great Payroll System

Great tool that is affordable and easy to use!

Pros

What I like most about OnPay is how easy it is to use the tool. I do not have a payroll background and I was able to figure out how to process payroll with getting frustrated. It's very intuitive and easy to use. I also like that chat functionality. They respond instantly and are incredibly knowledgeable/helpful.

Cons

I wish we could integrate it with our HRIS platform so I wouldn't have to switch between 2 different systems to process payroll (401k contributions and approve non-exempt time cards, etc.)

Reasons for Choosing OnPay

CFO liked OnPay's cost and functionality better than Gusto.

Reasons for Switching to OnPay

Paychex is a cumbersome tool that was out-dated and not intuitive. The customer service was also not very helpful and non-responsive.

July 2020

Michael from National Mortgage Field Services

Company Size: 201-500 employees

Industry: Real Estate

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

July 2020

Used For a Company of Contractors

Over the years we have very much appreciated the way OnPay listens to us and impliments our suggestions and features that work for our company.

Pros

We like being able to add new contractors and allowing an invitation to go out to the employee to log in and finish their own set up by adding their banking information. We like being able to see a payment history made to the employee. We like the ease of making direct deposit to employees.

Cons

We would rather enter contractors as contractors rather than employees which is easier to set up. Right now we have to add the 1099 Misc payment addon.

Reasons for Choosing OnPay

We felt our inquires were answered with concern for our needs.

Reasons for Switching to OnPay

We wanted a company to do all the heavy lifting for us, and have the ability for employees to have access to their own tax documents that they can download themselves as they need. The cost of not having to mail out 1099 misc forms covers a major portion of the cost of OnPay.

April 2021

BR from Root Cause Institute

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2021

New User, happy so far

Excellent.

Pros

The OnPay customer service has been excellent since the first call I had with them. The help transferring our information from a big, clunky payroll platform to getting it to the streamlined & easy to use OnPay platform was seamless. The communication, information, help & kindness shown throughout the process has been a real change from our last experience. The response time is super quick too!

Cons

So far it is not as robust as the last platform so I am missing some features (specifically benefits enrollment). I'm still a new user and am just diving into the reports now.

Reasons for Choosing OnPay

There was a promotion with Tech Soup.

Reasons for Switching to OnPay

The cost and the customer service experience. Each individual person was helpful, but the wait times, the switching from department to department, the lack of clear communications and the feeling of being lost in the ether when I would call for help was really frustrating. We're a small non-profit and ADP Workforce Now's pricing was just too much for us to maintain. It was also really cumbersome to get through and didn't allow for a lot of employee self service without admin intervention.

January 2021

Lowell from Clearly Blue, Inc.

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

2.0

Value for money

4.0

Customer support

1.0

Functionality

3.0

January 2021

Product is "meh", Customer Support is subpar.

On-boarding was great while in the actual software. A day later I received a support e-mail welcoming me to OnPay and asked me a few questions to understand how I was going to use the product and help me get up and running faster. Nowhere in that e-mail did it state a response was required and if I didn't respond I would forfeit the capability of direct deposit. I have since attempted to get that capability via support ticket no less than 5 times to never get a response from OnPay. The software usability is ok. I don't find it as user friendly as it could be. Simple things like a getting a payroll summary after the fact seem impossible. I can get check reprints but once I exit out of the payroll run I cannot seem to get that PDF of the payroll summary. I spent an hour one evening looking to no avail. The dashboard is "meh". Customization is almost non-existent. There is stuff there I'd like to remove but can't and stuff I want there that isn't available. For on-boarding a new employee... you can create a task to have the employee complete the I9 online and have a supervisor review it. However, I still have been unable to find that I9 to review it. If the employee loses or deletes their invite, you have to delete the invite and recreate it.. you can't simply resend the invite. Sometime I suffer from OCD and if the employee misspells a street name or is inconsistent in capitalization you can't correct it or you delete all the W4 data the employee typed in.

Pros

I was able to get up in running and execute an actual payroll in less than an hour. No two to three week, multi-step jump hooping process like competitors (Wagepoint, for example.)

Cons

The customer support is awful. I send e-mail after e-mail to their customer support addresses and never get a response. When I finally get a hold of someone they say they have no record of getting my e-mails. Yet when I respond to their e-mails they get them just fine. The last time they opened a ticket on their side I asked them to look into why I could not open tickets via e-mail. Absolutely no response. At the end of December they sent an e-mail asking me how likely I was to recommend OnPay. On a scale of 0 to 10, I gave them 0. The prompted to me as to why. My response was that they never respond to my support requests. At the end of the form they stated someone would investigate and get in touch with me shortly. A few moments later I received a blank/empty support ticket. I thought "finally, we'll get this fixed." A week passed.. the two... So I responded to the blank support ticket asking for an update. Nothing.

Reasons for Choosing OnPay

Mostly cost. I didn't trial Gusto because of the cost. Wagepoint's on-boarding process was beyond ridiculous. After three weeks of jumping through hoop after hoop and tried OnPay and was up and running in an hour. Cost was also a factor after I did the math based on bi-weekly payroll.

Response from OnPay

Replied February 2021

Hi Lowell. We're sorry you haven't gotten the support you need from us. Someone from our team will be reaching out shortly to make sure all your questions are answered. If you need help sooner, we're always here during business hours: 877-328-6505.

April 2021

Silvia from JadeConcept Design

Company Size: 1 employee

Industry: Computer Networking

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Super easy and extremely well priced payroll system for everyone

I've searched for the right payroll solution for a long time, and OnPay is unmatched. We used to use Quickbooks when we still employed a bookkeeper, and I moved on because it was both ridiculously overpriced and way too complicated. With OnPay, I can focus on my job (web design), and not worry about the payroll. Plus, as a web designer myself, I really enjoy the fantastic user interface.

Pros

It keeps track of everything I need to run the payroll for my small company. From paycheck calculations, reports, taxes and tax filing to entering new employees and keeping track of vacation time, it's an extremely easy to use system. I'm terrible at paperwork, and OnPay makes it possible to handle this, even for me. It even reminds me to run paychecks on time, and keeps track of holidays. Pricing is also very good.

Cons

Sorry, can't think of anything, it's perfect.

Reasons for Switching to OnPay

Quickbooks is extremely expensive, ridiculously complicated, and completely uninterested in providing support, even when their critical services are down.