--- title: "AroFlo Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of AroFlo. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if AroFlo is a good fit for you!" source_url: "https://www.softwareadvice.com/construction/aroflo-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Electrical Contractor Software](https://www.softwareadvice.com/construction/electrical-contractor-comparison/) / [AroFlo](https://www.softwareadvice.com/calendar-app/aroflo-profile/) / AroFlo Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/calendar-app/aroflo-profile/) Reviews [Alternatives](https://www.softwareadvice.com/calendar-app/aroflo-profile/alternatives/) # AroFlo User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 116 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.5/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 66 reviews (57%) - 4 stars: 39 reviews (34%) - 3 stars: 3 reviews (3%) - 2 stars: 4 reviews (3%) - 1 star: 4 reviews (3%) ### Most mentioned pros - Before the problems, it helped with all facets of admin for my business - We found that Aroflo was the perfect solution for our needs after researching and testing various job management systems. Although transitioning to a new system was initially daunting, the Aroflo team provided exceptional support throughout the process. - The schedule and the ability to status jobs to suit our business is one of the best features and we can store video of works. ### Most mentioned cons - The part where the calendar deletes information that I do not have anywhere is a complete nightmare - The thing that I least liked was the calendaring system. - Do not love labour in quoting - no ability to set labour up as a line item. ## AroFlo customer reviews Showing reviews 1-25 of 116 (page 1). ### Reviewing aroflo - Overall rating: 4/5 - Reviewer: Bhawna D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with AroFlo was positive. It is a comprehensive field service management platform that helps streamline daily operations, although the learning curve can be a little challenging for new users. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros AroFlo provides useful tools for scheduling, job management, timesheets, invoicing, and field service operations. It helps keep jobs organized and gives teams good visibility into work and customer information. #### Cons The platform can take some time to learn because of the number of features available. The interface could also be more intuitive, and some workflows may require extra steps. --- ### A great product which is improving all the time - Overall rating: 4/5 - Reviewer: Michael W. - Verified reviewer: Yes - Industry: Security and Investigations - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AroFlo is helping us to get real time control of our stock. It gives up to date information to our techs when they are on site. It has great tools for tracking our current quotes and jobs and for seeing what we need to attend to. The fact it is continuing to be developed and our ability to request specific changes give us confidence that it will grow with our business. We are still finding more untapped potential we can leverage all the time. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Moving to AroFlo has transformed our business and positioned us for growth. The ability to create quotes drawing real time cost information from the inventory and then using that information through the ordering process and on into recording materials used is brilliant. Being able to record all communication with our client about particular jobs against those jobs is also great. Nearly three years in, we are still finding new ways to leverage AroFlo's features to propel our business forward/ #### Cons Like any platform, there is still lots of room for growth. Configuring reports to get all the information needed can be challenging but it is always easy to get assistance from the AroFlo team. Having said that, there is still significant investment going into AroFlo and constant improvement being made to the platform. #### Reasons for choosing AroFlo We know other businesses using this software and some warned us not to go with them because the platform was very complex and cumbersome. AroFlo ticked all the boxes and was priced competitively. #### Reasons for switching to AroFlo This was a very limited product and we had to have many systems outside of Workflowmax itself (spreadsheets, word documents, email, google calendar) to manage our work. Now we can do almost all of that in AroFlo itself. #### Vendor response Hi Michael, Many thanks for your honest and thorough review of AroFlo. We're thrilled to hear the benefits our software offers your business and we wish you all the success, as you continue to grow. Kind regards, Team AroFlo Replied August 2023 --- ### Excellent choice for service management - Overall rating: 5/5 - Reviewer: Daniel D. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered AroFlo is our core system and manages everything from our asset tracking, job scheduling, location and client information to client communication, invoicing, quotes and document storage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cloud based, easy to use platform for desktop PCs and mobile app. Development team actively improves the software with regular updates. Safe and secure storage of data. Customer support is readily available. Designed with a flexible import/export functionality which works with other systems - for example we use another application for our route management and are able to export daily run sheet information from AroFlo to csv and import it to the other software without much trouble. The flexible design of this system makes it easy with customisation for a variety of industries. For our purposes AroFlo ticks all the boxes we need without even using half of the features. The mobile app is easy enough for our technicians to use allowing them to record job details, asset information and attach photos in the field. #### Cons There are some convenience changes that would be good for the way we use AroFlo. Such as changing a location and all assets to a new client. We currently have to manually move each asset and the location to a new client whenever this happens, it would be great if there was a faster and easier way to transfer all of these details. #### Reasons for choosing AroFlo I personally looked at dozens of alternatives and trialled 6 or 7 other programs. Every other one I looked at had at best 70% of the features needed for my business. AroFlo was the only software out there that ticked all the boxes and then some. #### Reasons for switching to AroFlo We previously used multiple separate software to accomplish daily tasks. AroFlo either has built in or integration which allowed us to merge all day to operations into 1 system. We also wanted to go from server based systems to a cloud based system. --- ### Aroflo Field Service Software - Overall rating: 4/5 - Reviewer: Peter S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, Aroflo is easy to use and does most things we need. There are a couple of pain points. If these were addressed Aroflo would score 5 out 5 stars instead of 4. The development team appear to be resistant to suggestions not high on their importance list. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Aroflo has many features including quoting, work orders, mobile field application and integrates seamlessly with MYOB and Zero. Compared to similar products, pricing is very reasonable. #### Cons Resistance to act on feature enhancement requests. #### Reasons for choosing AroFlo Price, features and referral. #### Reasons for switching to AroFlo Wasn't working for us, mainly the field interface. #### Vendor response Hi Peter, Many thanks for taking the time to review AroFlo. Your feedback is most appreciated. We're sorry that you feel this way with regards to your product requests. Our development team are working continuously to improve our customers experience and require the need to prioritise requests (based on our overall customer demand). Kind regards, Team AroFlo Replied September 2023 --- ### Best job flow software out - Overall rating: 5/5 - Reviewer: Steve A. - Verified reviewer: Yes - Industry: Utilities - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Its taken me from blubbering with another job flow software, to now knowing exactly where everything and everyone is. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The profit monitoring side of aroflo is second to none #### Cons Its complex, but not over the top. Once you understand how it flows its really well set out #### Reasons for choosing AroFlo The customer service got me over the line. From the get go, the aroflo team was happy to help. Onboarding (although it was paid for) was great, the took nearly everything needed into consideration, and the minor changes we need are fixed on the fly with phone support/screen share technology #### Reasons for switching to AroFlo It is great for a beginner/starting product. But the price rises and the lack of realtime support hurts. It was simple and easy to use but we out grew the platform. #### Vendor response Hi Steve, Many thanks for your positive review. We are thrilled to hear your experience and appreciate you taking the time to leave your feedback. Kind regards, Team AroFlo Replied September 2024 --- ### Aroflo keeps your business flowing - Overall rating: 5/5 - Reviewer: Jane M. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent, I would not do without it #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Importing invoices, email and work order are such a time saver, its so easy to have all the information in one place. #### Cons There have been a lot of changes implemented over the years and I don't feel that I have been able to implement all of them, advanced training would be great. #### Reasons for choosing AroFlo I liked that Aroflo was locally based and designed for electricians and not trade generalised. #### Reasons for switching to AroFlo Web based software was important #### Vendor response Hi Jane, Many thanks for taking the time to leave your valuable review. We appreciate your thoughts and constructive feedback. Kind regards, Team AroFlo Replied June 2023 --- ### A great help to our business! - Overall rating: 5/5 - Reviewer: Ashley S. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, great help for the business and features are working effectively with all our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We had been using Aroflo for 3 years now and had been helpful in everything, it's easy and user friendly, really keeps us in track with all the jobs, scheduling, invoicing etc. #### Cons So far, everything's good. Customer support as well has always been quick to help which is great! #### Reasons for choosing AroFlo all the features were useful and effective with what we need. #### Vendor response Many thanks for your valuable feedback Ashley. We appreciate you taking the time to review our software. Kind regards, Team AroFlo Replied June 2023 --- ### Great product and great support! - Overall rating: 5/5 - Reviewer: Felicity M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The setup support was phenomenal, as has been the on-going support from the team. I love that I can ring or chat live with someone and they can jump into the quote/task/project I am working on and tell me exactly why what I am trying to do isn't working! Everyone I have spoken to on the team has been extremely knowledgeable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Back-costing projects. Setting up assemblies, inventory materials with labour and description templates make quoting so much faster. Love the flexibility of what the client can see in a quote or invoice. #### Cons Invoices from nearly all our suppliers need to be manually entered against POs. Would be great to be able to email clients directly from a Project. If typing an email it would be useful to be able to leave the email open whilst still navigating around AroFlo in the background (eg to upload an attachment, or view data, view a photo). #### Reasons for switching to AroFlo We needed more project functionality including back-costing. We also needed more powerful reporting, and better quoting ability. #### Vendor response Hi Felicity, Thank you for your kind words related to our Customer Support team. This is wonderful feedback and we're glad we can be of service. Many thanks for your additional honest and constructive feedback. Kind regards, Team AroFlo Replied June 2023 --- ### Review aroflow - Overall rating: 4/5 - Reviewer: Caroline W. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Pretty good so far, training has been quite slow but our trainer is excellent. The phone help is great. But the email help is very slow. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Quoting Templates and ability to easily update inventory. #### Cons Not being able to limit the options for attachments on email. #### Reasons for choosing AroFlo The sales rep for Simpro, was very dismissive, and our staff had used simpro in the past and didnt like it. Your sales pitch was much better. #### Reasons for switching to AroFlo Fergus had alot of limitations, particularily around inventory and quoting. that were frustrating, their help often didnt answer the question, and we had trouble with invoice emails going to junk for our customers for quite a while, which hurt our business. #### Vendor response Hi Caroline, Many thanks for taking the time to leave your constructive and honest feedback. Kind regards, Team AroFlo Replied September 2024 --- ### ARONO don’t do it!!! - Overall rating: 1/5 - Reviewer: Ben S. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Supremely frustrating. Cardinal sin type stuff that is not addressed at all by them #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros Before the problems, it helped with all facets of admin for my business #### Cons The part where the calendar deletes information that I do not have anywhere is a complete nightmare #### Reasons for choosing AroFlo The devil I knew to a degree, I with someone for a period that used it with success --- ### Aroflo Review - Overall rating: 4/5 - Reviewer: Alexandra T. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've had a great experience so far and if there is anything I struggle with the support team are awesome to work with. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I find the whole system easy to use and the reports a vital part of the system. Everyday I am improving our system as I find new ways to do it on here. #### Cons Process of credit notes, plus some of the boys would like the app on their phone and not going through the web. #### Reasons for choosing AroFlo Simpro was not user friendly and just a horrid system to use. #### Reasons for switching to AroFlo Fergus would never update their system when asked about various improvements. #### Vendor response Hi Alexandra, Thank you for your valuable feedback. We're thrilled that you are having a positive experience with our software, and we appreciate you taking the time to leave your review. Kind regards, Team AroFlo Replied June 2023 --- ### Not adjustable - Overall rating: 4/5 - Reviewer: John H. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We rate Aroflo around 70/100. Good but overcomplicated. We wish there was a way that the dashboard could be personalised to show the information we want to see. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Good for following through from quotes to tasks to invoices. #### Cons Difficult to learn and overcomplicated. There are too many fields we dont use and you cannot hide or turn them off. Each update increases how many actions are required to finish a task or invoice. Aroflo is becoming over engineered and we find it now takes longer to complete tasks than before. #### Reasons for switching to AroFlo The old system was limited. Your system was too large but enabled us to have multiple clients with multiple locations. #### Vendor response Hi John, Many thanks for taking the time to leave your valuable feedback. We're sorry to hear this is your experience with AroFlo. If there is anything we can do to help improve your workflow please feel free to reach out to our Support Team. Kind regards, Team AroFlo Replied October 2023 --- ### AroFlo used in a field service environment - Overall rating: 4/5 - Reviewer: Robert L. - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have 8 field technicians attending dozens of service jobs a day, using many spare parts. AroFlo allows us to maintain control of all these jobs through the many different stages that each job progresses through. I like the integration of service job creation and allocation, with spare parts inventory control, job status monitoring and finally invoicing. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It does most things reasonably well. Allows us to create service jobs, allocate the jobs to service techs and to monitor progress in the field. It combines this with basic inventory/spare parts management for our warehouse and field service vans. We use its ability to upload photos and video to share information with office based service staff and we also use its ability to automatically email on the creation of a Task Note, to send spare part replenishment requests to our spare parts department. It also allows us to create invoices and Purchase orders in AroFlo. Its ability to link prior jobs through the Asset history is extremely valuable to review the history of problematic machines. All in all, it provides a fairly seamless one stop system. #### Cons 1. That it's inventory management is basic. While you can set min. stock level alerts there is no ability to set stock reorder levels making restocking/ordering a very time consuming process. 2. We can only set one location per inventory item which means none of our fleet of service vehicles can have stock locations set at a van level making it difficult for service techs to find parts in their vans as we carry many hundreds of parts in each van. 3. Producing professional looking invoices, forms, quotes etc. in AroFlo is extremely difficult even if AroFlo themselves are engaged to produce RTF layouts it appears to be very restricted in what it is able to accomplish. 4. AroFlo insist on constantly tweaking layouts and moving things around. Sometimes it feels like everytime you open it up you have to relearn where things are. Stop changing things constantly AroFlo! #### Vendor response Thank you for taking the time to review our product we will pass on your feedback on to development Replied October 2018 --- ### AroFlo Performance Review - Overall rating: 4/5 - Reviewer: Jeremy K. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Has been positive for our Business by providing an all encompassing project management system covering quoting, scheduling, delivery and cost management of our projects. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One stop shop to manage the whole of a project including quoting, scheduling, job costing, asset management and scope change. #### Cons Not easy to use the first time. Not intuitive especially with the forms/risk assessment section. The RTL upload of forms only allows 5 MB which is not enough. Document management could be improved if it worked like a cloud based system where multiple users could edit/update documents automatically like Microsoft OneDrive. Xero integration not always 100% reliable. #### Reasons for choosing AroFlo Best suited to our business. Provides a one stop shop for all our project management needs. Locally sourced. #### Vendor response Hi Jeremy, Thank you for your valuable feedback. We thoroughly appreciate the positive and constructive feedback you've taken the time to share with us. Kind regards, Team AroFlo Replied June 2023 --- ### Velocity Electrical - Overall rating: 5/5 - Reviewer: Michael B. - Industry: Electrical/ Electronic Manufacturing - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. From day 1 Aroflo changed my life and the way I conducted business in amazing ways. Paper was thrown out and all procedures were systemised and streamlined. Costs were identified and cut and the staff loved it. I had thoroughly investigated the competitors and cannot speak more highly of Aroflo. I now live overseas for 6-8 months per year with my core operation more profitable than ever and starting multiple businesses as a result of this product. Please feel free to contact me for more info. LOVE IT ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Start-to-finish job management record hours, materials, expenses and notes against tasks Centralised dashboard view all tasks in `real time Complete field mobility run your business remotely Power scheduling calendar manage and assign staff to jobs from any location Powerful and easy-to-use job estimating software instantly and accurately quote on-site Real time invoicing immediately turn jobs into invoices, even out on the job Accounting integration combine AroFlo with Xero, MYOB, Reckon, QuickBooks and SAASU Purchase orders and stock control place orders from the field or office Order direct from suppliers with integrated online supplier catalogues Electronically manage timesheets increase billable hours Assign customised checklists to tasks for OH&S and compliance requirements GPS tracking assign your closest field worker to urgent jobs Attach documents and upload photos directly to tasks Full contractor management and optional contractor access Optional remote client access 24/7 interface for clients to register service calls Dynamic report with up-to-date tracking of your business User friendly interface designed for hand-held devices and big, grubby hands #### Cons The odd work around which usually get fixed in good time. --- ### Almost There - Overall rating: 4/5 - Reviewer: Peter C. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Most features do the absolute bare minimum required to save time.No frills, just smooth for the more commonly used parts. #### Cons RFQ and Work Orders need a LOT of work on them for me to be able to use them and I NEED to use them. I use all the tedious work arounds which says a lot about aroflo implementation. #### Reasons for choosing AroFlo Price --- ### Aroflo appraisal by AHSS - Overall rating: 5/5 - Reviewer: Stewart G. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very satisfying - I don't know how we could have kept on running the business without Aroflo. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The more you use it the easier it becomes. #### Cons So many areas of Aroflo that I have not had chance to explore. #### Vendor response Hi Stewart, Many thanks for taking the time to leave your review. We appreciate your feedback. Kind regards, Team AroFlo Replied September 2024 --- ### AroFlo for SME building & services - Overall rating: 5/5 - Reviewer: michael l. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Happy with the product, workers use it on mobile devices #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros handles build & service management in a single product #### Cons configuring job cost reports isn't simple #### Reasons for choosing AroFlo Better value #### Reasons for switching to AroFlo Great plains was end of life for us #### Vendor response Hi Michael, Thank you for your valuable feedback. We appreciate you taking the time to review our software. Kind regards, Team AroFlo Replied August 2023 --- ### Most customisable software ever - Overall rating: 5/5 - Reviewer: Will C. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Absolutely amazing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support staff and amazing. Most other software's I have used, its impossible to speak to someone over the phone. AroFlo you can be talking to someone in 5 minutes. AroFlo is constantly trying to enhance the software experience, adding new features and taking feedback from customers. This is hands down one of the best softwares I have ever used and can do it all. #### Cons I haven't had any major issues. If i have the team have helped me work through all of them. --- ### Couldn't even get started- Looks cheap, but its not. - Overall rating: 1/5 - Reviewer: Alex R. - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered Im highly computer literate, I looked at the blurb and had the phone conversation with Aroflo After I had signed up, I found Aroflo to be so difficult to start that I looked for a training company. Aroflo were anything but helpful in this arena. I found the ONLY company that sets up and trains in Aroflo in Australia (I should have stopped then), I invested four thousand dollars on training, plus my own time stopping the business, only to be told that I have a complex business and need to spend many thousands over 20k more just to get started. I saw the system fall over in training on many occasion, I felt sorry for the trainer having to try to make excuses for why the software was so flaky. Unfortunately I think I will pull up stumps and pay for Orbis Pro or something that has their product together. Very disappointing outcome Aroflo. Good luck attracting any small business with this type of support, they will go bankrupt before sending an invoice! This "CHEAP" option comes with absolutely no support, and rather dubious system stability. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros This software has all the hallmarks of a unique and forward looking product #### Cons No support. Flaky cloud server, dropped out many times in training #### Vendor response Alex, thanks for sharing your experiences with AroFlo. I¿ve been in touch with your Account Manager who informed me that since writing your review you spoke with him and decided to stick with AroFlo which is great to hear. Just to clarify one point, we do have AroFlo implementation experts in every state but Kappa Business Solutions is definitely the most experienced which is why we directed Rebecca your way. Your set design business is incredibly unique and a far cry from our usual client business model which is why we recommended Rebecca. Her AroFlo knowledge is huge and she specialises in making the system work for unique businesses. Most clients can get our system up and running with our standard online training and support but sometimes clients need extra assistance. We apologise for the disruptions to the system during your training but we were making infrastructure improvements at the time. You can always refer to https://status.aroflo.com/ for our latest system updates. Replied March 2017 --- ### AroFlo Review - Overall rating: 5/5 - Reviewer: Paul C. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. increased efficiency and quick access to historical data #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros easy to navigate and import supplier information and prices #### Cons changes to format and colours for example #### Vendor response Hi Paul, Thank you for your feedback. Kind regards, Team AroFlo Replied September 2024 --- ### Aroflo didn't deliver according to promises - we were mislead on credits and integration. - Overall rating: 2/5 - Reviewer: Jess M. - Industry: Translation and Localization - Product usage: Used unspecified for unspecified - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered Aroflo have marketed themselves as 'integrating with Xero' (and charge a high fee to do so), however they only integrate invoices, not credits. Before we signed up, we made it very clear to Aroflo that supplier invoice/credit imports was one of our most important criteria in a workflow system, as we process a large number on a daily basis (as do many trade businesses). In June, we supplied their Sales & Development Team with samples of our import files (showing invoices & credits) which they assured us could be set up to be imported and integrated. Finally in October, after months of supplier import issues, we were told Aroflo was unable to import credits and the credits could not be integrated with Xero. Further to this, we have been told upon our cancellation, that Aroflo were aware the entire time that this was the case. We invested a large amount of time and effort in setting up the system and feel we have been very mislead. Xero is the financial heart of our business and our financial accuracy has been been impacted badly. Be wary of the smooth talking customer service team and the slick website, this is a clunky, glitchy workflow management system that does not integrate well with Xero. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros Scheduling calendar is good. #### Cons Financial side is very poor, not an intuitive system to use. #### Vendor response At AroFlo we consider all enhancement requests from our clients and prioritise them based on the needs of our entire user base. We increased the priority of the credit notes enhancement you requested but were unable to resolve the issue in the short timeframe your business insisted upon. This enhancement has now been released and more information can be viewed here https://tinyurl.com/y88bv99j Our sales team are completely transparent during software demonstrations. If specific requirements are raised by the client during the demonstration that we feel our software can¿t support, we will always address those limitations. As we don¿t have lock-in contracts our clients can cancel at any time so it would be counterproductive to make false promises about AroFlo¿s capabilities. Further clarification on our Xero integration and a table outlining the data we push and pull between the two systems can be viewed at http://aroflo.com/features/xero-integration/ Replied June 2017 --- ### Great workflow management tool, with very responsive and helpful customer service - Overall rating: 5/5 - Reviewer: Renee A. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It fits most of our requirements, and it is quite good from a project management perspective. The Purchase order module has increased our productivity significantly, and has reduced miscommunications. Retention management is a fantastic tool. The way that this product assists to improve communication between the field and office users. The customer service team is very responsive to questions and queries, and most of them will try to find a workaround to achieve what you need to for your business. The constant updates and work behind the scenes to increase usability of the product. #### Cons Parts of it are clunky, and there are some missed opportunities around reporting and timesheets. Whilst projects are a fabulous, a bit of work is needed to bring them up to the same usability as tasks, but I am confident that this will happen st some point. #### Vendor response Thank you for your review Renee, we value your sincere feedback. Replied February 2020 --- ### A League of its own in Job Management - Overall rating: 5/5 - Reviewer: Simone B. - Industry: Facilities Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our business has been using AroFlo for 14 months and we are continually impressed with the enhancements that are being implemented or planned. The ease of use and functionalities for both our office staff and field technicians enables our mobile business to capitalise on turning jobs around in shorter time periods from the initial log of jobs to invoicing. The support of AroFlo staff was instrumental in the setup and training of the system and support has continued throughout our use of the system, including an informative monthly newsletter to update on installed and planned enhancements and useful tips. After using a number of other job management systems, AroFlo stands out to be in a league of it's own and we are continually recommending the system to other trades and businesses. We thank AroFlo for aiding our business in its success, as without the system, it would not be as well-oiled as it is today. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The whole package #### Cons You can't forward an email from the system showing it's original sent date. Currently having to take a screen shot and send from external email system --- ### Aroflo feedback - Overall rating: 4/5 - Reviewer: David C. - Industry: Renewables & Environment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. From my first experience with Aroflo some nearly 3 years ago I have nothing but praise for the team. Being from the sales department right through to the customer support team. If we have an issue, we can normally reach the team on the first call. On the odd occasion when I can, I email support and receive a response on the very same day. The team is very polite and in the main very knowledgeable. I have been working with two companies that I have brought on board and about to have a 3rd sign up in the near future. The two businesses who are using Aroflo (one for nearly 3 years, and the 2nd for 9 months) are very happy with the improvements in their business. This is both with the efficiencies and profitability. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ease of use and flexibility #### Cons The way it handles the invoicing in regards to ex and inc gst ## More reviews [Next reviews](https://www.softwareadvice.com/calendar-app/aroflo-profile/reviews/?page=2) --- AroFlo Reviews, Pros and Cons - 2026 Software Advice