I love that it updates in real time and is fully integrated. It is also scalable thanks to the cloud meaning we will never outgrow the system.

The interface is very out-dated and hard to use (particular on mobile browsers), it requires constant maintenance, patching, and testing. It's expensive to integrate with things.

I am no longer with that organization and thankfully no longer using Cmi C.

It’s been a learning curve, but I think overall, we’re happy.

Very difficult to learn & I found the training lacking.

Lack of links to additional information within data points. Pay attention to the variable choices for reports.

Everything is super organized and the files are very easy to find. I like the layout and you can do with it.

I used many software, and I would rather create my own spreadsheets than suffer with this software any longer.

I loved the reconciliation feature. It allows the user to tie the budgets to invoices that are not produced by the system, such as AIA and owner forms.

Many options and functions. Ability to tie in numerous aspects of construction from RFIs to Submtitals, to billings, etc.

And be sure sure to join CMUG, the CMiC users group. They have forums, monthly calls, demos, and are a great help.

Get it!!! Definitely take the time to run through the courses in Next Gear University, and take advantage of the online tech support.

We came from a QuickBooks and spreadsheet environment, and this is a whole different world. I love the product and the people we've been dealing with.

I like what the results can be once all the data is entered.

I use CMiC on all of my projects and what I like most is being able to arrange different projects and have all the respective subcontractors.

Textura is easy to navigate and there are lot of functions that you can build to your preference  for billing and construction management.

We appreciate the personal service we receive from CMIC and are happy with the results and quick ROI we have gotten from simply using this software.

After several years on CMiC software I would say that it is absolutely the best integrated project management and accounting ERP available.

Used in my organization for the continuous administration of projects, allows you to be aware of all the details of the Project thanks to its variety of tool, has a very good technical support.

Overall i enjoy using the software not only for change order needs, but also submittals and RFIs' which makes it nice to send notifications through one system and not have to exchange multiple emails.

Very robust system with strong features and capabilities, if you throw enough money at it.

The main thing I like most about this software is its wide breadth of abilities, and how it handles the finances of the projects.

It's great, specifically it's functionality and from my experience I learned that set-up is key because the ease of use becomes streamlined with your set-up.

Program is easy to use and navigate and is compatible with Textura Payment Processing program.

Excellent tool for the administration of architectural projects, Great technical support in billing. It has very reliable and efficient integrated systems.

The Central Nervous System for your HVAC, Plumbing, Electrical Contracting Business.

The implementation people just want to rush you in and out and avoid all the problems. The Success managers are too busy to fix any problems and you are stuck fending for yourself.

Robust Software for the Plumbing/Building/HVAC industry.

I love how technicians can create quick quotes from estimate templates, show pictures and pricing, good/better/best options and financing and even take payments and signatures on the go.

The scheduling and dispatching board and screens are easy to navigate and very helpful.

Overall, it is a great program and has a lot of functionality that is beneficial. For our company, it came down to the cost and amenities we were receiving for that cost.

They're always available and super helpful. The automation and various features make ServiceTitan so easy to use and keep up with your customer's needs.

Service Titan offers a lot of features, they have great ways for you to learn the software, and are always looking for ways they can bring more value to their customers.

Love the integration with phone lines, great messaging board with technicians, great marketing tracking.

The abilities are rich and continue to be added to over time with the system. They are continually improving based on feedback from their customers.

Its just not what I needed for my business and customer service was horrible, multiple transfers stating that I had the wrong department and ended up bei g hung up on.

We had difficulties getting started with the software, but now that everyone is comfortable with it we are loving ServiceTitan.

EXCELLENT customer service depending on your CSM.

Mobile version is limited for techs on the field. Notifications for reminders are limited to one paragraph/set of content, not different based on business unit.

I think they are great people and always looking for ways to improve on their functions.

ServiceTitan is extremely easy to use. All processes are designed to get things done quickly.

Every person I have worked with at Service Titan has been helpful, kind, and happy to be of service.

I loved the capabilities ServiceTitan gave us for communicating with customers, the ease of scheduling and dispatching, tracking of maintenance agreements, etc. Overall usage was great.

Overall I like the customer service that is friendly and ready to help anytime for problems that can arise.

Reporting can be questionable and not adaptable to our business sometimes which means we end up tracking some things outside of Service Titan.

Her name is Ari and she goes above and beyond for our company when it comes to adding additional features that aren't a part of the default software. Love ServiceTitan and all that it has to offer.

With ServiceTitan they have a very user friendly system that links up to accounting and has a great looking design and color scheme.

You get charged for each managed Tech, which makes us have to use multiple softwares.

Excellent Field Management for an affordable price.

Invoicing is horrendous and God forbid the technician makes a mistake and closes out the invoice with the mistake.

Overall, the experience has been great. We haven't found better software to manage our day-to-day HVAC and Plumbing operations.

We are able to provide better service to our customers. Phone integration puts the customer's information and service history at our fingertips.

Service Titan is good for a lot of reasons one of them being call tracking for marketing purposes. Call recording for checking our own staff customer service and for recall.

The cost is a bit high, but a necessary evil. Reasonable value for the price.

I don't know how to fit everything I love about my Titan Family into this box. ST integrates with everything, so if it isn't an already integration it has open API - it will work.

Been using ServiceTitan since 2016. Constant improvements, great customer support, and a vital part of our office running smoothly.

The company and their Customer Success managers truly want to see our company be successful and will do whatever it takes to make sure that our goals are meet.

I would highly recommend them to anyone looking for a robust system to integrate their service company and streamline their business.

I like this software as it helps tremendously with the many logistical aspects of our quality organization.

At the same time dealing with angry customers.

I used ServiceTitan to dispatch technicians, keep projects in order, hold all customer inquiries, and to generally help run the office.

US Dollar

For over 30 years, CMiC has delivered state-of-the-art software solutions, purpose-built for the construction industry. Since its inception, CMiC has maintained a laser focus on automating essential back-office functions – such as accounting, enterprise planning, human capital management and asset management – as well as field operations, including project management & controls, collaboration and a full suite of apps for mobile devices.CMiC’s construction management platform powers a variety of companies in the AEC industry – from general, specialty and heavy/highway contractors to project owners in government, higher education, high technology, hospitality, healthcare and manufacturing. While the full range of applications have been developed in-house, the CMiC platform offers the flexibility to integrate many 3rd party point solutions.With CMiC’s Single Database Platform&trade;, all project and company data are accessed from one place, ensuring everyone across the organization is working on the most up-to-date documents and insights. Because information is always complete and accurate, construction firms can keep multiple projects running smoothly, on budget and on time, while better controlling their costs.Customers can choose from a range of flexible deployment options: On-premise; Platform-as-a-Service or a Multi-tenant cloud environment, allowing them to choose a model that best meets their requirements, budgets and timeframes.



LongDescription

Forecasting

Purchase Order Management

Subcontractor Management

Document Storage

Job Costing

General Ledger

Contract/License Management

Financial Management

Portfolio Management

Project Planning/Scheduling

Timesheet Management

Projections

Resource Management

Collaboration Tools

Scheduling

Offline Access

Risk Management

Multiple Projects

Audit Trail

Overrun Reporting

Budget Tracking

Cost-to-Completion Tracking

Mobile Access

Bid Management

Issue Management

Commercial

RFI & Submittals

Project Accounting

Budgeting/Forecasting

File Sharing

Time & Expense Tracking

Accounts Payable

Estimating

Contractor Management

Cash Management

Billing & Invoicing

Accounting Integration

Kanban Board

Budget Management

Reporting/Analytics

Accounts Receivable

Payroll Management

Quotes/Estimates

Construction Breakdowns

Change Order Management

Task Management

Document Management

Inventory Management

Project Tracking

Cost Estimating

Subcontractor Monitoring

Mac OS

Web browser (OS agnostic)

Windows 2000

Contact CMiC for pricing information or a quote.

FAQs/Forum

Phone Support

2-10

11-50

51-200

201-500

501-1000

1000+

CMiC

In Person

Live Online

Webinars

Documentation

Videos

Transform your business with ServiceTitan's all-in-one software solution for residential and commercial field service businesses. With powerful tools that can increase revenue , supercharge your team, and provide real-time insights, ServiceTitan is trusted by more than 100,000 service professionals and by the world's best companies. Get a customized demo to see how ServiceTitan can help your business grow. We proudly support irrigation, commercial septic septic, water treatment, Audio/Visual, commercial locksmith, HVAC, plumbing, construction, electrical, garage door, chimney sweep, and water treatment companies 

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