What are Houzz Pro users saying about the software?

Outstanding Customer Support and Lead Generation

All-in-one great software

So far my experience is great. I'm looking forward to transitioning to this platform permanently for our business needs.

Pros

Easy functionality and business management especially with estimates.

Cons

No dislikes so far. The software is easy to understand.

Houzz Pro works for my Design firm!

I really love having Houzz Pro working for my business to bring in leads for us and give us a platform to showcase our work. My Client Success Manager is awesome to work with, as well!

Pros

I like that its user friendly for prospects to see our projects and get in touch with us.

Cons

Making changes to the Projects pages is a bit challenging.

Great Investment

When I first joined Houzz Pro, I was a little reluctant but am so glad I did. It can take you to the next level. With the amount of business you receive it pays for itself.

Pros

I like all of the Aspects of this software. So many tools. I am still learning how to use them all.

Cons

The space measuring tool. This is where I struggle to get it to work for me.

houzz Pro core competencies

still in review

Pros

marketing, Client portal, project tracking

Cons

focus on core competencies and leave peripheral services like accounting to those other companies that have been refining them for a long time, integrate that back into houzzPro

All-In-One Sales Tool

Houzz Pro is not BuilderTrend or it's competitors, it's not meant to be. What it is, is a great tool for the boutique, niche or small custom contractors who work in intimate teams and/or one-on-one with their clients to deliver value on high quality projects. [SENSITIVE CONTENT], NOT a project manager for [SENSITIVE CONTENT]!

Pros

I've used EVERY big name software you can think of and although they were very detailed and very useful for the purpose they were designed for none of them were a simple and effective all-in-one tool. That's where Houzz Pro steps in! The Houzz Pro package consists of: a website that's set-up for you, initially, but super easy to modify yourself or by reaching out to your dedicated support staff, a very simple CAD design tool to help bring vision to any project quickly, a mood board, a take-off tool that appears to be a light version of PlanSwift, an estimation tool and CRM. I have used ALL of these tools individually in the past, utilizing different companies for each, so to have them in one simple package is great! The strength of Houzz Pro is in it's simplicity and focus. It is not super detailed in any one of the features so it's best utilized, at this point in it's infancy, to engage clients and help the construction professional get a project's vision presented quickly. In a nutshell, it is a GREAT consultative sales tool. The CAD and mood board features also allow us to share the vision with our team of subcontractors very early on in the process. All of the Pro tools work seamlessly with the Houzz web profile and you can't beat the pricing for all of these features, especially considering that Houzz pretty much owns the higher-end client base on the web.

Cons

If you keep in context what the tool (is) and what it (isn't) then, I don't think there are any cons.

The software is great. The lead program is not!

The software is good. It is easy to adapt. The lead program they have is not so great. Leads are really bad.

Pros

The project management and easy communication with clients are great. The option of Email and SMS really helps.

Cons

The invoicing part is confusing and connection with QuickBooks is a nightmare

"Marketing, Production and Financial Tools that show promise for professionals"

We started the Houzz Pro subscription to update our professional profile, create a new website and give ourselves more exposure. All of these goals have been achieved and we feel our overall experience with [SENSITIVE CONTENT HIDDEN] has been a pleasure. As a former creative director, I directed her with my vision to see through every detail of the profile, our projects and the website design/content.

Pros

Learning and using the Leads and Projects features/functions has been a good way to track jobs as long as you have a dedicated person managing it. Some of the other tools like mood boards and 3D tools have not been tested out yet, but seem like they would add value working with clients in the future.

Cons

1. The fact that you can't print out leads details has been a challenge and should be made available. Taking a screen capture to then print out is added time. 2. When scheduling project tasks, I would also like to print out the detail and hours for each task entered. This would help with sending out monthly invoices on jobs and tracking employee tasks. 3. Many times a lead comes in and we respond, but then Houzz Pro sends out an email to us to ask if we've followed up? 4. I found out from our accountant that QBonline does not integrate with QBdesktop. So, while we like the Estimate, Invoices and Change Order tools provided by Houzz Pro, we still need to have our bookkeeper "re-enter" these once a month into QBdesktop to keep track of everything. So this adds some extra time too.

Houzz, is great, but I need help with learning

It is great, learning curve is tricky with my schedule

Pros

Lead generation and all the extra value added it has for my business but I have not had teh time to learn it all and how do I share with my teams?

Cons

Training, how to get it? Time to figure it all out.

Houzz Pro User

Houzz Pro has improved by business overall since 2012. I see the least impact in 2022 but up until 2022 Houzz has been great.

Pros

Tracking Leads are the best tool of houzz pro.

Cons

The tool gives me enough options. Changing more is not necessary

Best Management Tool for anyone in the Construction Trades

Pros

Ease of use!!! Super easy for me and my administrative assistant to learn. It is ALREADY a trusted platform of my clients..... which is one of the best features!

Cons

They are continuing to develop improvements that may or may not work first time, but they respond the same day to make fixes.

Houzz Pro

Pros

Client communication and being able to provide estimates easy.

Cons

Frequent updates get confusing trying to figure out what changed. Sometimes slow server is frustrating or estimates don't save for unknown reasons. Client manager is not responsive to questions. Estimates look great if sent through an email but don't look good when saved to a PDF.

Review from a designers perspective

Al in all it has been a positive experience and taken my business to a more professional level. Not all the functions are intuitive so its taken a while to make use of everything on offer in my package.

Pros

Houzz Pro has enabled me to keep all my projects in one place

Cons

It's predominantly oriented for the US/UK market so not all functions work for Australia.

Quality Lead Generating Software and Excellent Customer Service

Early on, we realized the number of referrals seemed lower than expected; however, the quality was excellent. By the time the client contacts you, they are ready to purchase, so the sales workload is lighter on our end.

Pros

We have been using HOUZZ for several years for lead generation. The monthly customer support has been a great way to keep us up to date and relevant to our clients. Running a small business is time-consuming, so all the help is appreciated. The leads generated from Houzz have been solid, high-quality leads. One of the main reasons we decided to try them is when we moved practically every search we did for products we needed for our new house yielded a Houzz suggestion on the first page of our search. We know they stay on top of their SEO, so we have been happy with the product.

Cons

I can't say anything negative about the software. The hardest thing to do is get people to write a review on your HOUZZ page. If you focus on reviews, it will keep you on track. Reviews can make you or break you. So be prepared to ask for reviews. The customer service people will also help you learn how to ask for reviews and even send messages to your clients to ask for reviews for you, which is another reason we like working with Houzz.

Great for Interior Designers

Very happy

Pros

Industry-specific features make it a great solution for interior designers. Wonderful personalized support from the Houzz Team, is always appreciated.

Cons

The virtual site-measure tool needs improvement - not sure if the technology is there yet, but as is it requires that the measure options are on the same level - easy with empty spaces, hard when there are furniture pieces in the way. Can't wait for that tool to improve in the future!

Enjoying the Professionalism of Houze Pro!

Right now I'm pretty exhausted after working all day on several projects, but I will do my best with this. It seems that all the prospects I receive are wanting to do quite a bit of work, after being in their homes for all these months; but don't have the budget to do what they want, so even though I give a free consultation on the phone and answer all their questions. I really need some better prospects and am wondering if I need to update my website, but [SENSITIVE CONTENT HIDDEN] thinks it's great. Should I not mention working within their budget? I am getting all the cheapskates it seems! i understand people are worried; so am I!! I also just the other day, tried to make some verbal improvements but it didn't tell me I had run over the 2500 word limit until I finished it, and so it didn't save any of it. I talked to [SENSITIVE CONTENT HIDDEN] about this and he told me to send what I wanted to write to him. Please look this over for me if you really want to help.I know Houzz keeps him pretty busy! Could someone else look my website over and make some suggestions. ? I think a longer video with music would be better..the one you have put on there is too short. Please advise me on that.. But I can honestly say that I have investigated other companies and nothing compares to your Professional program!! Thanks so much for your dedication to be a truly professional place for us designers and decorators to have our websites! Marie Given

Pros

I really like almost all of the features for Houzz Pro. I also really appreciate my dedicated account manager..[SENSITIVE CONTENT HIDDEN]...He always tries to call back ASAP and is very upbeat and helpful!! Please keep the prospect description short. In my opinion it should always fill just ONE sheet so it can be copied and followed up on until we get results of some kind.. and the phone number should show with it. Sometimes when I click on it, the screen changes, and I have to go find the phone number by clicking on Leads and going through putting the name in just to get the phone number. It's hard to describe, but that's it has recently started tot be a problem.. Otherwise it is very easy to work with. Please keep it informative, but short.

Cons

Yes the REVIEW section could be improved. I have had several people have trouble in trying to give me a review, even though I have sent them a request for it from my end using their email address! Please make it easier for the client to leave a review. Second: I always send an email immediately after trying to call the lead. I NEVER have had a prospect say they received it! . there must be a fault in what Houzz puts as a Subject line, but they don't open it or receive it and reply to me. At that point, this is the ONLY way we can get in touch with some of them especially if the phone number is busy or incorrect. ! Please improve it and get it to the prospect right away. That would help a lot! What is happening here?

Great integration of portfolio, website, advertising

I have had a steady reliable account manager who regularly checks in with me to outline new features that were introduced, and even actually created the first version of our website which I subsequently tweaked a bit and personalized, but I was really impressed that she took the time to do this. This is definitely unique in the marketplace.

Pros

I like the integration between our Houzz profile content and creating a website from it. It allows me to keep a portfolio of our work that I can direct clients to along with the creation and management of our website which is hosted by Houzz. It provides a single portal for managing leads from people who choose us in general searches on Houzz such as what they call Houzz Project Match, to leads that come directly through our website which is hosted by Houzz. They all show up in the same place. With the addition of the website tools and a fair bit of customization of our website using them, it has really provided an easy solution for a fair bit of our marketing. I would highly recommend it, especially for a smaller company that does not already have an up to date website. Also, remarkably, since hosting our website on Houzz our organic search engine ranking is unexpectedly high after switching over a year ago.

Cons

I would love even more website creation tools but I also recognize that with more complexity, it might go beyond my capability to use these new tools.

Houzz Pro is a Solid Option

Pros

Love the ease of use - it's a very intuitive software on the whole. It has most everything we need from an proposal/invoicing/client database side. (We use it along with Basecamp, which is our project manager software). The reporting feature is nice, as well. Reasonably priced and wonderful customer support!

Cons

There are definitely some features that we feel are missing within this software. It would be nice to have a little more customization options when creating proposals/invoices with regards to adjusting line spacing, how large our company logo appears on the document, etc. You also cannot have an invoice with a negative amount (we don't have negative amounts too often, but every once in a while we need to refund a client and have a corresponding invoice that shows it). It'd also be nice to be able to make a templated proposal, so we can just use that to create a new one that already has a lot of the items in it that we use on most proposal - have to start from scratch every time creating a new invoice or proposal. We also bill in a cost + % format. It'd be nice to be able to ask for percentage amounts instead of just having dollar amount options for line items - for example, having the line item at the bottom be able to calculate a percentage of all the line items above it. But, all in all, these are smaller things and obviously not enough of a deterrent for us and we us Houzz Pro for our business and do enjoy it. Think it's a great software and is at a reasonable price.

HOUZZ for Kitchen and Bath Professionals

The lead generation is appreciated but confusing. Too much calling, emailing, texting. I try to contact most leads but few return my calls or emails. Sometimes they are confused as to why I am calling. Some, I think, just tell HOUZZ something because they got too far into the query.

Pros

After almost 10 years with HOUZZ I feel the cost is worth it. We have a large metropolitan area we include in our advertising. The ability to show potential customers our projects is the number 1 reason we use it. Although many features have been added, the only other one we use is the lead generating aspect. It takes attention and time but we do get some good leads that turn into projects.

Cons

All of the added features are included in other software we already use such as DropBox , Quickbooks, and Asana. Starting over did not make sense for us. I have looked at some of the features but they appeared to take too much time to get started.

A review from an avid user

Offer 3D design now, invoice génération for purchases appear very professional, mood boards are easy to use and handy, my customer service manager [SENSITIVE CONTENT HIDDEN] is excellent and knowledgeable and a pleasure to work with. Tech support has not always been great at all but it has improved

Pros

Most impactful was the design software and mood boards and 3D option to show myself and clients. It was easy to on-board Houzz pro - Ivy is useful and reliable

Cons

The Houzz pro software design program is still buggy and missing key items such as stairs and a fireplace. Bugs need to be fixed as I have lost floor plans and needed to regain trust in the program. Would be great to be able to customize specific furniture pieces into program and also, if Houzz could be more Canadian friendly, it would go a long way towards improvement. The lead generation is not great so far. Need better quality and legitimate leads to justify what I pay. Most are not interested in any design service and just playing around with the program. They do not return my call when I follow up. I almost have stopped follow up as it takes time and is. It rewarded

Houzz Pro - Makes Running My Small Design Firm Easier!

I love working with my Houzz Associate! [SENSITIVE CONTENT HIDDEN] is the most helpful representative I've ever had since the early days of using Houzz. With the new changes that come through every month, he takes the time to help me take full advantage of my membership!

Pros

I love the image integration of Houzz Pro and the referral system improvements. I now have more specific client leads that are closer to who we remodel for. Houzz Ideabooks are our favorite tool, but we have also been early adopters of both Houzz and Ivy and their client proposal/invoicing program. I am looking forward to more developments of the merger of the two companies.

Cons

When Houzz makes a development change it isn't always for the good of the users. However, when I speak to my Houzz Associate directly, they will walk through my concern and take it back to tech support if something that I found critical changed and find a work around or have it come back.

We love Houzz Pro

Love it!

Pros

It has everything we need to successfully run our business.

Cons

There were some frustrating glitches happening when Houzz took over Ivy but they seem to be worked out for now.

Overall happy

Customer service is responsive - usually able to get in touch with someone in a day or so.

Pros

that its user friendly. It does have many nuances that I have had to figure out the hard way, but that is true of any program.

Cons

I have mentioned these issues else where and super hopeful they will be addresses in time.

Landscape Designer & Houzz Pro

My overall satisfaction would be a 9 out of 10 rating. As I mentioned in my previous message about the "cons," with Houzz Pro unable to provide a client app is why I am only rating this a 9 out of 10. Other than this I am extremely satisfied for now with Houzz Pro. I am really curious to find out if there is anything on the IT side in hopes of a new app development coming out any time soon.

Pros

I love that everything you need from start to finish for my projects are all stored through the Houzz Pro dashboard. It doesn't matter how large or small the scale of my projects, Houzz Pro seems to have everything I need in order to properly manage projects.

Cons

I do wish there was an app feature for my clients to use. The homeowners that trust me to take on their large projects are extremely busy people as well, as some are CEOs and CFOs to large companies. The larger projects require way more management which requires way more communication between myself and my client. These extremely busy homeowners would benefit from an app for them to log in and see their dashboard, messages, documents directly from their phone or tablet with just a hit of their finger. This is the largest request I am receiving from my clients and I agree with them, that a homeowner app for houzz pro would be crucial in leveling up my customer satisfaction which ultimately will increase my overall satisfaction with Houzz Pro.

Pearl Remodeling

We think Houzz Pro is rapidly evolving and we believe it can beat the level of service that Yelp or other local listings have to offer.

Pros

Our company likes the analytical information, lead generation information, and the profile settings given to us. The information we receive is valuable such as addresses, phone numbers, project information, and metrics we can use to create strategies for our company.

Cons

Although we do receive valuable information, we wish it was easier to download it into a pdf or an excel document. Additionally, we wish the layout of the incoming leads was organized a different way so we can easily see information quickly or sort leads by month, project types, and etc. We wish we could obtain emails of the leads we receive to build an email list. The ultimate dream would be for Houzz to connect to our CRM program Builder's Trend.