--- title: "WEX Field Service Management Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of WEX Field Service Management. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if WEX Field Service Management is a good fit for you!" source_url: "https://www.softwareadvice.com/construction/payzerware-field-service-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Payment Processing Software](https://www.softwareadvice.com/online-payment/) / [WEX Field Service Management](https://www.softwareadvice.com/crm/payzer-profile/) / WEX Field Service Management Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/crm/payzer-profile/) Reviews [Alternatives](https://www.softwareadvice.com/crm/payzer-profile/alternatives/) # WEX Field Service Management User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 64 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 50 reviews (78%) - 4 stars: 8 reviews (13%) - 3 stars: 2 reviews (3%) - 2 stars: 1 reviews (2%) - 1 star: 3 reviews (5%) ### Most mentioned pros - It's feature like dispatching, invoicing, and payment processing in one place has significantly cut down the administrative "double-entry." - Once implemented and properly adopted by the team, it becomes a valuable tool that supports growth, improves customer experience, and simplifies financial management for service businesses. - It significantly reduces administrative work and helps keep jobs, payments, and customer communication organized in one place. ### Most mentioned cons - I do not like how heavy it can be to explain each and every module during one particular demo, and that some smaller shops feel overwhelmed with all the possibilities initially. - We use many different services for our many companies and Payzer is bar none the worst so far. Why? Because it takes the csr's 2-3 hours to respond to a chat....if they respond (98% of the time they do not). If you call, you go through all the cues and then they disconnect you. - The mobile app can run slow during peak hours or when switching between tabs. ## WEX Field Service Management customer reviews Showing reviews 1-25 of 64 (page 1). ### The ease of using WEX Field Service Management - Overall rating: 4/5 - Reviewer: Kelly R. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2026 - Review source details: This review was submitted organically. No incentive was offered My overall experience is that of ease. It quite easy to set up a new driver, request new cards for new vehicles or even lost card replacement. It's nice to have the option to overnight replacement cards when needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The ease of driver's ability to fuel up anywhere without the worry of how to pay for it. We've not found a location that does not accept WEX. #### Cons What I like least about WEX Field Service Management is the ambiguity in mileage collection in how there are stricken mileages from our statement. --- ### All-in-one business management software- "Payzerware" - Overall rating: 5/5 - Reviewer: Suresh K. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered It has been a very positive transition for our team. While no software is perfect, Payzerware has definitely streamlined our daily operations and improved our cash flow. It’s a reliable tool that keeps the office and the field technicians on the same page. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros All-in-one business management software Payzerware is a very famous software among the industry. It's feature like dispatching, invoicing, and payment processing in one place has significantly cut down the administrative "double-entry." It has an ability to offer instant financing to customers . #### Cons The mobile app can feel a bit clunky and slow when syncing in areas with poor cellular service, which can be frustrating for technicians in the field. Also, the initial learning curve for the QuickBooks integration was steeper than expected; it took a few calls with support to get the mapping exactly right so our accounting didn't get messy. --- ### Good Software, But Unfair Contract Practices - Overall rating: 1/5 - Reviewer: Steven M. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered Despite having five months remaining on my contract, the company arbitrarily raised my monthly fee by 62%. This is a clear breach of good faith in contract performance. When I called to dispute this, two separate employees admitted that numerous customers are upset about these increases and further stated that supervisors refuse to speak to anyone. On two separate occasions, I formally requested to escalate this issue to upper management. No calls were ever returned. Instead, I was told dismissively that “it’s in the fine print that they can raise prices anytime they want within a contract.” This statement not only highlights the company’s exploitative contract language but also its willingness to use it against customers mid-term without accountability. Equally troubling, my assigned CSR representative never contacted me regarding this major change. When questioned about this lack of basic communication, an employee laughed and stated: “we don’t have the manpower for that.” Such conduct is not only unprofessional but disrespectful. This company has effectively created a situation where customers are trapped in contracts, subjected to arbitrary price hikes, denied access to management, and mocked when seeking resolution. This behavior is not consistent with fair business practices and warrants BBB review. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Payzerware combines scheduling, dispatch, CRM, invoicing, payment processing, and QuickBooks integration—all in a unified platform. It handles everything from appointment management to job dispatch and payments. #### Cons A common frustration among users is that Payzerware has raised subscription fees during the middle of an active contract. This unexpected cost increase can put businesses in a difficult financial position, especially when budgeting based on an agreed contract price. #### Reasons for switching to WEX Field Service Management Because they offered more and were priced fair to get you in. --- ### Managing my service contractor clients in a better way. - Overall rating: 5/5 - Reviewer: William H. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered It has simplified the process of demonstrating to the customers of the home-service that all their work, payments, and customer information can reside in a single place rather than in different tools. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I prefer to take contractors through live job boards and immediate payment options; it is easy to understand why their existing combination of apps is slowing them down. #### Cons I do not like how heavy it can be to explain each and every module during one particular demo, and that some smaller shops feel overwhelmed with all the possibilities initially. --- ### Payzerware Platform - Overall rating: 5/5 - Reviewer: Marcus S. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, business workflows benefit from cloud and mobile access. It is a great value for the price. It's an all in one platform handling handle payments, dispatch, scheduling, and CRM. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The payments side, including swift transaction processing, reliable posting of money transfers, clear status updates, and built-in security all help with the cash flow and reduces errors. #### Cons Sometimes we had trouble with QuickBooks syncing — especially with multiple company files — and occasional system bugs or connectivity issues arose. --- ### A Strong All-in-One Platform for Managing Field Service Operations - Overall rating: 5/5 - Reviewer: Ryan T. - Verified reviewer: Yes - Industry: Banking - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with Payzerware has been positive. It significantly reduces administrative work and helps keep jobs, payments, and customer communication organized in one place. Once implemented and properly adopted by the team, it becomes a valuable tool that supports growth, improves customer experience, and simplifies financial management for service businesses. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Payzerware offers a comprehensive set of tools that streamline day-to-day operations for service-based businesses. Features like digital proposals, invoicing, financing options, and payment processing are well integrated and easy to use. The platform helps improve cash flow and professionalism by making it simple to present options to customers and collect payments quickly, whether in the office or the field. #### Cons Some users may find the system has a learning curve at first, particularly when setting up workflows and training staff. Customization options for certain features could be more flexible, and occasional performance slowdowns or minor bugs can impact efficiency during peak usage times. --- ### Payzerware: A Highly Reliable Cloud-based Field Service Management Tool - Overall rating: 5/5 - Reviewer: Claidson A. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Payzerware is a friendly and accurate cloud-based field service management platform that suits our needs. It is easy to implement Payzerware. Payzerware's customer support team is amazing. #### Cons This cloud-based field service management platform has flawless features. Therefore, I have zero complaints. --- ### Payzer Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: October 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Amazing experience overall. Setup was smoother than anticipated, payment processing was consistently fast, and money transfers posted reliably. Security features and permissions gave us peace of mind, and support was responsive when small issues surfaced. With a bit more refinement in refunds, documentation, and UI navigation, it would be near perfect for our use case. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Payment Processing was swift and efficient. The entire experience was very good. I especially appreciated how quickly transactions settled, the clear status updates, and the way deposits matched our reconciliation schedule. The interface for invoicing and collecting payments is intuitive, and built-in security measures inspired confidence. Overall, it saved our team time and reduced errors compared to our previous system. #### Cons While overall solid, there are areas that need polish. The learning curve for advanced configuration is steeper than expected, and documentation can be scattered. A few minor bugs appear in reporting filters and mobile layouts. Refund processing works but feels slower for partial returns, and the navigation could be more streamlined—too many clicks to reach certain payout and transfer details. --- ### Payzerware a great app for the price - Overall rating: 5/5 - Reviewer: Monica C. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is a great source for our needs. Office likes the reports and financing and scheduling. The tech's like the app in the field as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use and far more affordable than comparable alternatives. Customer service is always available to help with any questions. #### Cons While functional, the mobile experience can be slower or less smooth than the desktop version, particularly in the field. --- ### Amazing streamline payment and job management - Overall rating: 5/5 - Reviewer: Erick L. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, Payzerware is a useful tool for managing field service and payment processes. It saves time and keeps projects and payments organized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how Payzerware makes estimating, invoicing, and payment collection simple and efficient in one platform. It helps streamline workflows and improves communication with customers. #### Cons Occasional syncing or performance issues may occur but other than that, nothing else was a problem. I enjoy using Payzerware --- ### Good for payment processing - Overall rating: 4/5 - Reviewer: Kate N. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy to use, able to restrict payments to credit card or ACH (or provide options for both) #### Cons Many customers do not receive the payment links, because the emails from Payzer are caught in spam filters. #### Reasons for switching to WEX Field Service Management Cost and ease of use --- ### Payzer Customer - Overall rating: 5/5 - Reviewer: Christina M. - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered Quick data entry, ease for field techs to accept payments, easy reconciliation, easy finance tool for my customers #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is so easy to use, payment is next day and finance approval or denials are almost immediate. Finance screen is easy to use and the whole process is effortless. #### Vendor response Hi Christina, Payzer appreciates the generous review. We are thrilled to hear things are going so well and we hope things get even better as you continue to explorer more of what Payzer has to offer. We did a brief analysis on your account and we see your company isn't using Greensky plan # 1969. This plan has a 0% contractor fee and it's one of Greensky's most popular loans. We also noticed you haven't signed up for mobile check deposits. A lot of companies like this because it saves a trip to the bank and it can cut back on the cost of card processing if utilized correctly. Feel free to call us at your earliest convenience and we will be more than happy to assist with any of the topics listed above. Regards, PayzerCare 1.866.488.6525 customercare@payzer.com Replied July 2017 --- ### Payzer - Overall rating: 3/5 - Reviewer: Teresa B. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Payzer is a simple for credit card payment processing for Field Techs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Field Techs are able to take customer payment onsite. #### Cons Too many random sync errors to QuickBooks, which requires manually changing up the payment memo in some form to in order for Payzer to make another sync attempt. #### Vendor response Hi Teresa, Thank you for your review! We're happy to hear that your Field Techs have an easier time taking payments and offering financing. We're looking into your sync errors with QuickBooks, and a PayzerCare specialist will reach out to make sure everything is working correctly. If there's anything else we can help you with, please feel free to reach out at customercare@payzer.com or our phone number is 1.866.488.6525. Regards, The Payzer Team Replied May 2019 --- ### Super happy - Overall rating: 5/5 - Reviewer: Mike W. - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Payzer has simplified our credt card processing and lowered our cost of doing so. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software has made our credit card processing so much easier. #### Cons The software doesnt integrate well with our other software. #### Vendor response Hey Mike, Payzer is excited to hear we are making a positive impact on your business. I noticed you are using our newest software, Payzerware. We would like to hear how that's going as well. Have an excellent day! :) PayzerCare 1.866.488.6525 Replied October 2018 --- ### Payzer has proved to be convenient, efficient, and effective for our company and technicians. Thanks - Overall rating: 5/5 - Reviewer: Kir J. - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered Our technicians are able to accept payments, partial payments, and customers are able to adjust their balances as needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The detailed transaction lists are a great help, they also merge well with our existing accounting software. #### Cons As bookkeeping staff, we often export our monthly statements as PDF files. Monthly statements do not save in PDF format easily only Excel. #### Vendor response Hey Kir, Thanks for the review! We also appreciate the feedback in regards to downloading the monthly statements in an Excel format. I just submitted a ticket to Engineering to see if it's possible to provide an Excel option. I see the benefit in having the option and we will followup when I hear if this is possible or not. Regards, PayzerCare 1.866.488.6525 Replied July 2017 --- ### Switching over to payzer was extremely easy - Overall rating: 5/5 - Reviewer: David F. - Product usage: Used daily for less than 6 months - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros You get emails on every charge; You can see all activity "real time" from the app. Financing is also available through the app. #### Cons Credit card readers cannot scan security chips although it is excepted soon. You have to key customers name when processing credit cards but once it is entered repeat charges customer will show up. #### Vendor response Hey David, Payzer is very happy to hear that you were able to transition so easily. I wanted to touch base on a couple things that I feel will help your company. You don't have to enter the customer information before you swipe a card. Once the card is swiped, it will pull the customer info off the card and auto populate it to the Payzer app. From that point, you would plug in the amount to charge and you're good to go. Secondly, I see you might qualify for one of our second look lenders, all depending on how long you've been in business. We would love to talk to you about the above topics. Feel free to give us a call or send us an email and we can help assist. Thanks, PayzerCare 1.866.488.6525 payzercare@payzer.com Replied July 2017 --- ### BEST! BEST! - Overall rating: 5/5 - Reviewer: Shelly P. - Product usage: Used daily for less than 12 months - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are so pleased with this Company! There are not enough positive words to describe the ease of use, the customer service and the trouble shooting with our device! Thank you! #### Vendor response Shelly, Thank you soooo much for the review! You are honestly one of the best people we've had a chance to work with. You are patient, kind, and friendly. If there is ever a day where you or your company needs anything, let us know and we'll be thrilled to assist. Thanks again, PayzerCare 1.866.488.6525 payzercare@payzer.com Replied July 2017 --- ### We have a great experience with Payzer. - Overall rating: 4/5 - Reviewer: Tiffany F. - Industry: Renewables & Environment - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Payments get posted to bank fast, next day if on a business day. Customer service is awesome. They provide exceptional customer service. They deserves an immense amount of recognition for what she does for Payzer. If ever you face a complicated issue, customer service agents are ready to help. #### Cons Payments could be posted faster, as in same day payment if not after the hours of business. Other than this no cons. #### Vendor response Hi Tiffany, It was great talking with you today and we appreciate your feedback. I checked in to the same day funding question you had. At this time, your company has the best possible funding time frame which is next day. If Payzer is ever able to get merchants moved to same day funding, you will be the first to know. Take care and GO Mets! Thanks, PayzerCare 1.866.488.6525 Replied July 2017 --- ### Great user friendly experience. - Overall rating: 5/5 - Reviewer: Tyler J. - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How simple the page is. Nothing to distract myself or a consumer entering their information. I also like the reports on recurring transaction. #### Cons The invoice number and description are a drop down option. I wish it was automatically there. I have had co-workers not fill in these fields which leads to a transaction with no details. #### Vendor response Hey Tyler, Thanks for the great review. Just a quick FYI, your company can turn on 'Require Invoice Number' in the 'Admin' tab under 'Other Settings'. This will prevent your techs from taking payment without entering an invoice number. If you have question about the custom settings, feel free to reach out and we'll be happy to assist. Regards, PayzerCare 1.866.488.6525 payzercare@payzer.com Replied August 2017 --- ### Everyone with Payzer was very helpful getting us signed up and using the software! - Overall rating: 5/5 - Reviewer: Sherri S. - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered Much easier to use, customers are emailed their receipts which saves me from sending them out. Customers have more financing options! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very impressed with how easy it is to use! Really like the automatic payments feature. Also like the receipt, it is more detailed than our previous credit card machine. #### Cons Having to log in each time. The customer option to match customers, I have several customers with the same name and it keeps wanting to autofill the oldest customer. #### Vendor response Hey Sherri, We appreciate the excellent review. We would like to take the opportunity to help you out a bit. You can turn on 'Disable Logout Time' setting in user settings of Payzer. You can also search for customers after you type in the customer name and the app will show you all customers with the same name. If you have more than one copy of the customer, you can manage those customer in the 'Activity' tab, then 'Customers'. We hope this helps. Regards, PayzerCare 1.866.488.6525 payzercare@payzer.com Replied August 2017 --- ### so easy to use and works flawless. - Overall rating: 5/5 - Reviewer: Matthew C. - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The loan calculator is great. very easy to show customers the difference between loans. I also received my money the very next day. #### Cons I don't like having to login in every time go back to the app. I wish it would let me stay logged in at least 3-5 minutes while it's running in the background. #### Vendor response Hi Matthew, Payzer thanks you for the excellent review. We are happy to hear you're having success with the loan calculator. In regards to logging back in to the mobile app every time you go back to it, I checked your user permissions and it looks like the logout timer for the mobile app is disabled. If you're still having this problem, call us or email us at the contact information listed below and we can help assist. Regards, PayzerCare 1.866.488.6525 payzercare@payzer.com Replied August 2017 --- ### Payzer - Overall rating: 4/5 - Reviewer: Cindy E. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used monthly for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We have just started using Payzer, in comparison to other finance options we have used this is a better value for us and our customers. #### Cons We haven't really found any thing about the software, due to not much use at this time. --- ### Lets grow together - Overall rating: 5/5 - Reviewer: Aurelia G. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Well when its working it works well and we will continue to use it . We just hope that improvement is always in the working #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros EASY TO USE . VERY USER FRIENDLY AND HAS BEEN A GREAT HELP TO ME . THE COUSTMER SERVICES ARE VERY ATTENTIVE AND I ENJOYED IT #### Cons The virus issue must be addressed it does cause issue with cliental and does not exactly give the prompt image we demand . --- ### Payzer is the WORST. - Overall rating: 1/5 - Reviewer: Denise M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered We are new to Payzer (12/2024). We have multiple companies and multiple QB files. Payzer is only associated with one company. If anyone is logged in to any of the companies, Payzer will not sync. That is, if the QB Sync Tool even opens. I have kicked everyone out and 90% of the time it doesn't even open. We use many different services for our many companies and Payzer is bar none the worst so far. Why? Because it takes the csr's 2-3 hours to respond to a chat....if they respond (98% of the time they do not). If you call, you go through all the cues and then they disconnect you. We tried going through sales (because we are sure that matters to them) and we got through, but the rep disconnected us instead of getting us to a tech person. I say STAY AWAY. Manual on a pad and paper would be better. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Site is visually okay and that is about the most positive thing I can share. #### Cons Lack of customer service & continual connectivity. Not compatible with multiple QB files (companies). #### Reasons for switching to WEX Field Service Management Discontinued WW and needed a replacement --- ### I LOVE PAYZERWARE - Overall rating: 5/5 - Reviewer: Adriana Z. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. 10/10, would always recommend to other companies, friends etc #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has been very easy to set up, receipts are always accurate and payments are never a hassle! #### Cons No cons at all, this has been a seamless experience thus far! ## More reviews [Next reviews](https://www.softwareadvice.com/crm/payzer-profile/reviews/?page=2) --- WEX Field Service Management Reviews, Pros and Cons - 2026 Software Advice