--- title: "Projectmates Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Projectmates. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Projectmates is a good fit for you!" source_url: "https://www.softwareadvice.com/construction/projectmates-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Project Management Software](https://www.softwareadvice.com/project-management/) / [Projectmates](https://www.softwareadvice.com/project-management/projectmates-profile/) / Projectmates Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/project-management/projectmates-profile/) Reviews [Alternatives](https://www.softwareadvice.com/project-management/projectmates-profile/alternatives/) # Projectmates User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 83 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 4.6/5 - Value for money: 3.6/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 43 reviews (52%) - 4 stars: 30 reviews (36%) - 3 stars: 6 reviews (7%) - 2 stars: 1 reviews (1%) - 1 star: 3 reviews (4%) ### Most mentioned pros - I have benefited a lot from customizable templates for projects. - Good set up of the tree folder systems and locations of where to place drawings and documents. - I was able to continue with inputs in the manner that was set up for the project an had no trouble maintaining the file structure. ### Most mentioned cons - It is a nightmare to use, interphase, wording, everything is horrible - I can't search the whole project or all projects for the information I'm looking for. ## Projectmates customer reviews Showing reviews 1-25 of 83 (page 1). ### Construction Manager use - Overall rating: 4/5 - Reviewer: Kyle W. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: 1-3 years - Reviewed: January 2016 - Review source details: This review was submitted organically. No incentive was offered We as a CM firm have used this software for one of our clients. It is not what we typically use for the rest of our clients but it is VERY functional and user friendly. The App is great in that you can do all of your daily updates/paperwork off of your phone if you wanted to. I would recommend this to any of my clients to manage their construction department. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 #### Pros Ease of use while completing daily reporting and uploading photos from your device. #### Cons Some of the navigation is cumbersome. It seems like there are too many places to go for the same item. There is a Project photos folder yet there is also a "Photos" upload area that is totally separate. --- ### Projectmates Project Collaboration - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 10000+ employees - Product usage: less than 1 year · daily - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It is an awesome experience! I really enjoy sharing all of my project status with my Project Teams entered into the software! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The Dashboard on Status and Construction Schedule Tool used for upon in coming Activities and Tasks. #### Cons The training videos don't go into enough detail in the Projectmates University Videos. --- ### ProjectMates is adequate - just not great - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 5001-10000 employees - Product usage: 3-5 years · daily - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered It is OK, not great for managing Real Estate Deal Making. #### Ratings breakdown - Ease of use: 1/5 - Functionality: 2/5 #### Pros The ease of logging into the system -honestly it seems that many other features are not intuitive and take too many clicks to do what needs to be done #### Cons The threethings that would be most valuable to me for Systemates to greatly improve(assuming the schedule feature works) are: 1) Ease of creating ad hoc reports and the format of those reports - huge disappointment that makes my job more difficult and time consuming 2) Discussion Forum - needs to work more like an email. When I went to post a reply to an existing discussion: i) the entire message chain needs to visible; ii) I should be able to add comments into an existing message and change font color, size or something for a new comments to stand out. 3) invoice approval system/process - i should able to forward or question an invoice to another party on projectmates or a specific project If you can't fix any of the above i need to be able to multiple screens open at the same time and the use of multiple internet software at the same time --- ### Stonebridge Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 501-1000 employees - Product usage: 1-3 years · daily - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered Very positive. Helps to keep the budget and costs organized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use; flexible; somewhat intuitive. #### Cons Vendor report feature could be improved. Vendor Summary should include the sum total of the original contract, plus any change orders added. As it is now, you have to use a calculator to find this number. Also, if you show the total amount of committed cost, this would allow for the balance of what's remaining in a commitment to be quickly identified. Again, the only way to see what's left is to use a calculator to find the commitment balance. --- ### Intuitive Software - Our Clients Love it! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Our main client, a Federal Government Agency, is very happy with the ease of use by their stakeholders. As the administrator I find it very easy to setup new users and get them up to speed quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Seamless processing of everyday Construction Projects tasks: RFIs, Submittals, Schedule Updates, Daily Reports, Photos, and Ball-in Court management. #### Cons I really can't think of any issues with the software. --- ### Needs to integrate seemless with Procore - Overall rating: 1/5 - Reviewer: Cory Q. - Industry: Construction - Company size: 51-200 employees - Product usage: less than 1 year · weekly - Reviewed: June 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Did not like #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros Overall I did not like at all. Procore organization is way better and the integration did not work #### Cons Submittals did not organize very well, nor did they integrate with procore. #### Vendor response Hi Cory, Thank you for taking the time to leave your feedback. It's always disheartening to hear that someone is having difficulties with an aspect of the software. From your response, it sounds like you need to add the Projectmates Connector app from the Procore App Marketplace. The Connector imports RFI and Submittals into Projectmates with a single click along with any corresponding attachments. It also creates a submittal register if needed. When an RFI or Submittal is closed within Projectmates, it seamlessly updates the associated items in Procore. Happy to help get you set up properly to ensure the platforms are integrated properly, simply email our API team at apisupport@systemates.com. Replied September 2021 --- ### Project Mates for the supermarket refrigeration setor - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Supermarkets - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered Great product for AHT Cooling. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros For myself, I was to implement the software to assist in performing, and documenting our Preventive Maintenance Service to our clients. I have 5 stores that were assigned to me. I found that keeping track of what I had completed, and what was still outstanding from the preloaded information of refrigeration assets was very easy to use. I have experiences with a lot of maintenance software programs such as Yardi, Boss, Service Now, IMES. Very predictive in how it was behaving after a few days of using it. My Manager is submitting along with 30 + additional stores, the documentation to the owners directly from PM. I'm sure our clients will find it is very customer friendly. They should be able to see how their stores are performing directly from the information I recorded. This information has a lot to do with a LEED report that your software actually will be looked at from the EPA and several other agencies. Our clients are depending on a healthy rebate! Thank you for a great product! Keep up the class A performing software for us FT. #### Cons If I needed to delete a recorded section. You need to take 2 unnecessary steps that after a few edits started to eat up my time. Just try to have it a single click, delete, re enter. #### Vendor response Thank you for taking the time to share your Projectmates review. We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. We will share your valuable feedback with the entire Projectmates team, and let them know their work is being recognized. Replied July 2020 --- ### difficult to fit different operating styles - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Real Estate - Company size: 201-500 employees - Product usage: 1-3 years · weekly - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered At the start it was good. Adoption started off well. We struggled though with the widespread adoption for two main reasons: 1) It wasn't most general contractors primary Construction management tool. so it became another system for them to work in which meant we were not always getting updated information because they would invoice in our system and run the job in theirs, thus hampering the information accuracy in our system 2) the cost to use the system for all users hurt this adoption. We chose not to cover all vendor costs ourselves (because more than half the users where outside of our organization) this served as a point of contention and an issue with adoption, especially given point 1. My recommendation would be two fold. Increase market share of projectmates users and find a way to balance internal mandatory user costs vs single job or multiple job costs from vendors and contractors. Lastly, the system struggled with internal adoption due to how inflexible certain aspects are. It would drive some people to track, store, and use other systems instead of projectmates which has made the system more fungible as people are not attached to it or are overly annoyed with using it. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Financial controls and tracking Custom reporting nice Contract and change order tracking Deals well with construction Good customer support #### Cons Not easy to update or modify prebuilt modules (schedules, tasks, budgets, etc.) Doesn't talk to other systems (no erp integration) No unified portfolio view Cannot work on live documents Doesn't work for other asset life cycles --- ### Main Event Entertainment Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Entertainment - Company size: 5001-10000 employees - Product usage: 3-5 years · daily - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered I have a had an excellent experience with PMates thru the years. It has given me the visibility i need to make business decisions as well as report to the Executive team. It also gives a check & balance with our Accounting Software. We continue to expand our User groups as well as expand our use of the added features to the software. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The out of the box ease of use. The fact that it is set up for the End-user such as a Retailer/Restaurant Company and not from a GC viewpoint. #### Cons 1. The Reporting feels too cumbersome and PMates doesn't give you many choices of Report formats which requires my team to export to excel to create Pivot Tables and Graphs. 2. The Budget view doesn't allow you to keep the Parent rollup view locked. As soon as you click the 2nd time, the budget expands again. --- ### State of the Art Platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Restaurants - Company size: 501-1000 employees - Product usage: 1-3 years · daily - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered Love it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Functionality from bid submittal to approval and invoicing. #### Cons When setting up a project it would be helpful to require a job name in the "Bid" column so all projects get alphabetized which makes it much easier to locate. Also helpful would be the ability to sort by project data and/or to be able to search projects that have been submitted, contract status and completion. #### Vendor response Thank you for taking the time to share your Projectmates review. We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. We will share your valuable feedback with the entire Projectmates team, and let them know their work is being recognized. Replied July 2020 --- ### Run as fast as you can - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Arts and Crafts - Company size: 501-1000 employees - Product usage: less than 1 year · weekly - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered It is a nightmare to use, interphase, wording, everything is horrible #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There are no pros on this "unfirendliest user" experience #### Cons Everything is impossible to use without a 3 mont training... Get Procore.... --- ### You can't go wrong. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Government Administration - Product usage: less than 1 year - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love the fact that every one project added to PM can keep everyone on the same page. Whatever the issue or need may be, whether field reports, submittals, pay estimates, photos, etc., once you become part of the project and acquire the necessary rights, you will always be in the loop. It's just a matter of familiarizing yourself with the basic features. It can save a company money by not having to mail hard copy documents on a regular basis because they are all available on Projectmates. I also like the fact that to date, help is always available by PM staff. #### Cons Projectmates is so extensive and with ongoing updates, it can be overwhelming without proper as well as ongoing training. Perhaps review training options available-nothing else to add. --- ### GC Use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 51-200 employees - Product usage: 1-3 years · weekly - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Overall good experience, software is easy to use and intuitive #### Cons Documents folder show ALL projects per a given location, not just the ones we have open contracts for. --- ### Why can't I search everything? - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Utilities - Company size: 201-500 employees - Product usage: 3-5 years · monthly - Reviewed: October 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 2/5 #### Pros Storage for Documents, photos, RFIs, Change orders. #### Cons I can't search the whole project or all projects for the information I'm looking for. People are too free in where things are stored. Would be nice if revised submitts could be noted as being a complete or partial document resubmittal. --- ### Solid platform for document, schedule and payment management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Product usage: 3-5 years - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros It's very intuitive to use. If you can search the Internet and click links, you can use Projectmates. #### Cons Moving and copying files can take a bit longer than you want. You have to use file selection and action menues rather than quick keys like windows. --- ### Blown away by this program! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered I could wax poetic about Projectmates for days. This program is one of the easiest tools I have ever used to manage projects; large or small. The customer service is outstanding, they go so far above and beyond expectations. Any perceived "cons" are hardly worth mentioning as it seems every time I've even thought of something they are already working on solution for it. I have never had the pleasure of working with a software company that gives the kind of personalized and lightning fast support that Projectmates does; it is really incredible. The ease of use is fantastic, our vendors pick up the hang of it very quickly and the few areas that can get a little sticky take a quick phone call and everyone is sorted out and moving forward again. The program is very intuitive and really impressive. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Review from a limited user. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Construction - Product usage: 1-3 years - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Being able to store and access files from a central location and being able to share those files with other users and non-users alike. I also like the drag and drop function of uploading. #### Cons The folder layout and the multiple steps it takes to get to the folder I am trying to access. --- ### Easy to learn and comes with some very upseful features - Overall rating: 4/5 - Reviewer: Verified Reviewer - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered ProjectMates is an easy software to learn and comes with some very helpful features that have made our Construction Process run smoothly. Its way to handle RFI and Submittals is probably the best feature. These items are share in real time and the people responsible to respond to them are able to provide the solution as soon as they have it. Their Customer Services is outstanding. We always get help right away no matter what the issue may be. Kaely and April have gone out of their way many time to help us in issues that otherwise, we would have not been able to solve without their invaluable experience and willingness to provide us right away with the best solution to it. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Projectmates Review - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Construction - Product usage: less than 1 year - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The peretual push toward improving its user interface. No product is perfect, but Projectmates perpetually strives to improve their core functionality through listening to their clients' feedback, which I like. #### Cons There is not much to report here. Great product that has made my company more efficient. --- ### Streamlines the cost management process for construction projects - Overall rating: 4/5 - Reviewer: Verified Reviewer - Reviewed: January 2016 - Review source details: This review was submitted organically. No incentive was offered We have successfully implemented Projectmates on a number of projects to streamline our cost control processes. We are now using the software on projects in multiple countries around the world with no issues with currency conversion. Benefits include tracking system for approvals of contracts, change orders and invoices, central storage system for photos, documents, contracts, etc and ability to integrate with accounting system. Another benefit is the company continues to work to improve the product by actually listening to their customers! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Great platform! - Overall rating: 5/5 - Reviewer: Leticia W. - Industry: Construction - Company size: 11-50 employees - Product usage: 1-3 years · monthly - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The client we used this for was a perfect client. They had new convenience stores going up left and right so bidding to them was easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like this product... I used it when bidding to a client and I was able to access their drawings, see any RFIs, or any addendums from this site. #### Cons I didn't like how I had to individually download each folder and couldn't download everything into one large zip folder. --- ### ProjectMates has been a great tool for our PM Team! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Construction - Product usage: less than 1 year - Reviewed: July 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ProjectMates Team has been very responsive to our requests for customization to better meet our needs. #### Cons No complaints; however, I have noticed a bit of a lag in going from screen to screen as of late. --- ### Great software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered This software has made our construction teams' lives so much easier. Everything is there at our fingertips, and organized. It took us a few months to get used to it, and really utilize it to its full potential, but once we all got the hang of it, it has been a dream. Also, any time we've stumbled with it, the customer service team was always so helpful. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Projectmates is a great product that has served our company well for the last 7 years - Overall rating: 5/5 - Reviewer: Verified Reviewer - Reviewed: June 2015 - Review source details: This review was submitted organically. No incentive was offered We have been using Projectmates to help in managing our construction projects for the last 7 years and have been very pleased with it. It is very easy to use and to train people on. I would highly recommend it to anyone considering it to manage their construction projects. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### UNC Hospitals uses Projectmates to manage the construction projects. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Reviewed: January 2016 - Review source details: This review was submitted organically. No incentive was offered I am an assistant administrator for the software use. Kaely and her team have always responded quickly to any questions or how-to concerns. They offer helpful training videos throughout the site. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 ---