Great software for sales, very user-friendly solution. Integrated with Salesforce, all calls are logged and recorded.

I've been using Aircall for 3years now, and I am quite satisfied with its simplicity and flexibility. It is easy to set up and sync with other CRM tools like Zendesk, Hubspot, Planhat, etc.

Aircall has a great UX, like that they also have a desktop app and webapp, good integrations as well.

It can be a little confusing to understand the log of calls at first but it's not a deal breaker to using the app.

However, I have used worse before, so I wouldn't discourage someone from trying it out.

We had a great experience with the mac os app. The customer service is great, they answer to the phone quicly and help us when needed.

It is really too bad that they have such a bad sales process because my team really likes their product.

And plus all that, the customer service it's so fast and always help me to solve one or two issues.

Meeting people around the world became easy and cost-effective.

Aircall has a nice user interface which is easy to use.

I tried to dispute the charge but despite having documentation showing we only had 3 users for that month, I was still charged.

Aircall is easy of use, so as a Customer Service Manager, I really appreciate its simplicity as the learning curve is very fast for new team members.

If you're looking for a starter service to make and take sales calls, then you can do worse than AirCall, but know that there are more feature-rich options out there.

I opted to go with Aircall as it not only allowed us to be free of wires, but gave good insight into when our customers were calling, and recording this information in their HubSpot profile.

Easy and very intuitive software, i love how works the iOS app and how works the desk app in my office.

The support has been confusing and slow, and therefore it's necessary with this negative feedback for their team.

We use Aircall for customer support, we like it as it's easy to use and we can have people choose between an English speaker and a French speaker agent, which is a must have in Canada.

The desktop app is self-sufficient to receive calls, and I should say the quality of these calls are just awesome.

AIrcall was easy to setup, super easy to use and the onboarding was second to none.

Easy to make a call within HubSpot. The dialer is within HubSpot making it feel native which is nice.

These options are often only available at larger enterprise level solutions, so we have been pleased with what we can get for the price.

I am a sales person and aircall's call quality is brilliant. No cracking up like hubspot.

It has an attractive interface and has very favorable pricing for what it is if you have a small team of 3-5 people.

I love that Aircall integrates with our CRM, and Support software making call logging fairly seamless. Setup for users is simple, and updating customizations for audio recordings is easy.

Everyone on our staff hated every moment of AirCall. They begged to switch from day one and then everything started going progressively worse.

However, for the times it has worked well, it's fantastic, so that does count for something in my book.

Very intuitive and easy to use software. Communications are good.

I liked the service system in the sale and I liked the ease of calls.

This software allows my company and my coworkers to further excel our company. I wish more people know about Aircall and and all the amazing tools that come with it.

Once you understand the functionality of Aircall, it is a great software that includes the desktop app and the mobile app. The quality of the calls is flawless.

Aircall quickly became a part of my everyday routine, easy and helpful, I like it.

Aircall integrates with our other systems and programs seamlessly, allowing our email campaigns to feed information through with ease.

Love that it's just like using a phone- super easy to use.

The user interface is really nice and clean. Something I've found lacking in so many other VoIP providers.

I like this software because  it is easy to resolve different settings. The system is It is very logically structured and the support team helps in every cases when I need.

I can get all the statistics I want, I just need to figure out what I want to use them.

A very innovative call center solution, which is accessible and user friendly.

Overall, a nice peace of software and a good reliable service worth the money.

Shows everything what a CC manager needs. If you know what do you want to see, you can do it on your own.

User-friendly software, reliable contact people, quick and effective information flow.

Each contactcenter process can be easily and flexibly handled. Excellent for both outbound sales and incoming customer service tasks.

I'm a bit confused with setting up a new project but it is not because of the software - it is because of the lack of my knowledge.

Lack of event notifications (Change and update logs).

Great flexibility to integrate with our CRM systems and quick deploy for our Home Agents.

Great CRM software that does the job at a reasonable price with great customer service.

VCC staff was perfect from the beginnig. Our daily operation with this software is very effective.

Script editor is one of the best I've seen. IVR editor is very ergonomical.

Excellent features, user friendly, easy to learn. Supports multiple languages, user roles, management features,  automated credit card payments and a lot more.

We are talking about a reliable software, it can be handled easily by everyone including both Supervisors and Operators. It is easy to extract reports from the system.

Excellent customer support and limited maintenance costs. VCC is fantastic if you are looking for a simple solution to manage your outbound operations.

Some of the functionalities are not so immediate and/or missing. I have never used the chat or Inbound module.

We've been using VCC surface since 2015, it's really a great help in managing calls.

And on top of that, everything runs perfectly smooth. And let's not forget about all the support and quick responsiveness that we always get from VCC Live Team.

Perfect call center solution, best customer care and technical support.

The fast and unbureaucratic support on the phone and by mail. The good integration of different communication channels (phone, mail, chat, etc.).

Easy to use and access from any corner of the world. Amazing Predictive dialer.

It shows that it has been developed with user and business needs in mind. Continuous innovation and development of new functionalities help the business grow and/or become more effective.

Which is the least well organised that, currently there is no mobile version yet, this is mostly absent from supervisors sides.

Quick and useful program that helped us raise our sales and productivity. The results are visible immediately.

Software management is easy, project management is transparent. It is also excellent for working at home or everywhere.

US Dollar

Aircall is a cloud-based business phone and call center system that helps manage and streamline customer support and sales engagement operations. Designed for offices and teams in remote areas, it enables users to integrate the software with client relationship management (CRM) and helpdesk systems and manage calls directly from it. 

Features of Aircall include voicemail, queueing, recording, shared call inbox, contact management, assign, tag and add comments. It allows businesses to form employee groups based on location, responsibilities, skill set and other attributes and create business strategies to facilitate team performance. Additionally, it provides phone numbers, which can be used to make calls from anywhere and get live feeds on processes.

Aircall integrates with 100+ third-party applications such as Salesforce, Hubspot, Zendesk, Pipedrive and Slack. Pricing is available on monthly subscriptions and support is provided via email, phone and chat. 



LongDescription

Commenting/Notes

Real-Time Analytics

Call Tagging

Call Transfer

Online Voice Transmission

Softphone

Customizable Reports

Access Controls/Permissions

Activity Tracking

SMS Messaging

Real-Time Monitoring

IVR/Voice Recognition

Automatic Call Distribution

For Nonprofits

Voice Mail

Auto-Dialer

Blended Call Center

Call Recording

Call Logging

Integrations Management

Collaboration Tools

Automated Routing

Assignment Management

On-Demand Recording

Call Center Management

Call Disposition

Progressive Dialer

Data Import/Export

VoIP

Call List Management

File Transfer

Call Routing

Process/Workflow Automation

Call Queues

Text to Speech

Recording

Contact Management

VoIP Connection

Help Desk Management

Outbound Call Center

Mobile Access

Real-Time Data

Call Scheduling

Voicemail Transcription

Inbound Call Center

Call Scripting

Phone Key Input

Virtual Call Center

Call Reporting

Fundraising Management

Queue Management

Real-Time Notifications

Unified Communications

Call Conferencing

Predictive Dialer

Real-Time Updates

Caller ID

Call Screening

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Inbox Management

Interaction Tracking

Manual Dialer

Time Zone Tracking

Real Time Reporting

Conferencing

Power Dialer

Reporting/Analytics

Contact Database

Monitoring

Prioritization

Remote Access/Control

Employee Activity Monitoring

Voice Customization

Video Conferencing

Call Tracking

Preview Dialer

Auto-Responders

Customer History

Tagging

Purchasing & Receiving

Call Monitoring

Archiving & Retention

Third-Party Integrations

Donor Management

Multiple User Accounts

Task Management

Live Chat

Callback Scheduling

SIP Trunking

Automated Attendant

For Small Businesses

Automatic Outbound Dialer

Essentials: $30/user/month (billed annually) or $40/user/month (billed monthly). Professional call center features, unlimited inbound calls (toll-free excluded), integrations and API, smart queuing, phone support.

Professional: $50/user/month (billed annually) or $70/user/month (billed monthly). All Essentials features, plus Salesforce integration, PowerDialer, advanced analytics and reporting, live call monitoring, unlimited concurrent calls, dedicated account manager and premium support.

1 number included in each plan. Add extra numbers on any plan for $6/month.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Aircall

In Person

Live Online

Documentation

Videos

VCC Live is a cloud-based call center solution designed for call and contact centers of all sizes. The solution offers multiple contact center solutions, communication channels and other services. Key functionalities include database management, project management, user management, team management, quality management and more.


VCC Live offers a telesales solution that manages telesales campaigns and telco services for organizations. Features like predictive dialer, A/B testing, mass SMS, chat and email ticketing are available. Further, customer service is offered via multiple communication channels and call blending. Local and international telco service are also offered.


VCC Live Pay is used to make payments during a phone call. It helps in managing debt collection. Further, VCC Live integrates with Webhook, Database API, Javascript SDK and payment feedback applications.


VCC Live provides its services on per seat per month subscription basis and support is provided via email, online guides and tutorials and over the phone.



Quality Management

Agent Interface

Lead Management

List Management

FCC Compliance

Multi-Channel Communication

Social Media Integration

Email Management

Campaign Specific Caller ID

Real-Time Chat

Chat/Messaging

FTC Compliance

Alerts/Escalation

Campaign Management

Standard: €55.00/seat/month 

Professional: €75.00/seat/month 

Multichannel: €95.00/seat/month 

Premium: €135.00/seat/month

Aircall vs VCC Live

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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