There is really not much I can say negative about the dialer. I had an issue where it called the same state over and over.

Great service and awesome people to work with. Would highly recommend to anyone looking for service.

If you are using soft phones don't run a lot of other software and keep your computers free of spyware or viruses. A busy or poorly running computer will also destroy call quality.

A few years ago we had problems with calls breaking up, but they have since fixed the problem.

Not only because of their easy to use and easy to understand software but because of the Awesome support team they have working along side.

Simplicity, ease of use and low cost is what I like best about Chase Data. I have a lot on my plate as a an owner of a construction company.

Quality of sound is awesome and very friendly to use.

ChaseData seemed to be the best fit for what we were looking for at that time, which was basically a user friendly software.

Very good customization. Does many things that help our business.

I can only say they have a very good product and something I would highly recommend to others looking for a  effective and very robust solution for their contact center needs.

Affordable compared to big name competitors. The team at Chase Data is always trying to improve the features and quality of the system.

The best benefit a sales team can get is more money and opportunity. That's what this product  offers.

As a Chrysler Canada preferred vendor it is extremely important to have the best quality and ease of use system on the market, Chase data has proven to be the best i have ever seen.

This solution allowed us to maintain a solid Dialing platform for our organization while substantially reducing cost which is critical in these economic times.

Look at ease of use and also look for a system that can integrate other things like IVR and CRM systems.

The ease of training my people on it was a breeze. Overall, great dialer and very affordable to any size business.

The systems have always been very reliable and they are very responsive to implementing new features and functionality recommendations.

The ability to integrate this software with existing systems and processes is outstanding. Easy to connect to any type of Database.

In a Contract CTO position for a client (NDA), I tried two other dialers. They both failed miserably.

Think about what is the most important thing for your business. Is it reliability, simplicity, customer service or cost of service.

The ease and simplicity of the user interface for my call center reps is superb, I really like the ability to run multiple data lists simutaneously and the multiple caller ID feature.

As an administrator, i liked the intuitive interface and the ease of use in configuring the set up.

I have never received such amazing customer service and support from any other company. I definitely recommend them to all who are looking for a dialer.

Ease of use and great customer service. Would recommend this product to anyone needing a reliable dialer.

Ease of use and useful tools and interface, loading leads is easy and intuitive.

The support after it was initially setup has been excellent as well. The Auto Call back feature to avoid waiting on hold is one of the best features for our Call Center Customer Service Center.

Detailed training from the team has really been outstanding.

Been using CloudAgent for almost 4years. Treebo loves the simplicity it has to offer.

I wanted to thank you all for the excellent support we have gotten from your end. Your speed and technical understanding has been excellent.

The admin panel is very easy to use that anyone can make logical rules and that will be ready to use as a service.

The exhaustive list of features that are available. The ease in which the software was integrated with the CRM App.

Customer service is slightly difficult due to the time change but we do always get an answer. We appreciate the ease of using this program on a computer and not needing an actual phone.

Ownership of the account manager is fabulous. Support for initial training is also very good.

We are hopeful of the Zenoti partnership as we use that program as well.

Overall experience with cloudagent has been extremely good and i will recommend it to other users with similar requirements.

Still has limited functionality. Agents cannot monitor them selfs at all levels.

However, the instances have reduced over the time. As we have integrated CloudAgent with our CRM, there were multiple issues that had to be isolated to narrow down to CloudAgent.

It has been a good experience and the team has been very responsive and able to solve any issues right away.

No segregation of Missed calls. Have been asking this for last 1 year, but no result.

Amazing product, great support team and excellent dashboards.

Easily integrated with SugarCRM  BPM360 that we use.

The ease of use is the best thing that we liked about the product.

I has integrated well with our CRM and has been easy to use and change as needed.

Teclo facing connectivity issue are visible sometimes. However, not sure if Ozonetel can change this.

Time to time service , good support , nice communication.

US Dollar

DialedIn (formerly ChaseData) offers cloud-based, standalone call center functionality with customer service and support built into the solution. It’s designed for outbound, inbound and blended call center teams.


Dialing capabilities include auto, predictive and preview and progressive dialing. The automatic call distribution ensures calls are being routed properly based on a specific set of rules regarding language preference, skill set and training.


DialedIn has developed many of their features based on customer feedback. Security settings at the management level allow supervisors to track various aspects of a campaign. Digital calls will remain cataloged on the server for at least 90 days, so agents can review them later if necessary and the system admin has access to all calls whenever they need them.  


DialedIn CCaaS can be deployed on-premise or from the cloud. It's a fit for small to enterprise-level call center teams.



LongDescription

Call Transfer

Online Voice Transmission

Quality Management

Multi-Channel Management

Lead Capture

Performance Management

Customizable Reports

Access Controls/Permissions

Real-Time Monitoring

IVR/Voice Recognition

Automatic Call Distribution

Agent Interface

Voice Mail

Auto-Dialer

Blended Call Center

Lead Distribution

Multi-Campaign

Customer Database

Call Recording

Call Logging

Integrations Management

Automated Routing

Local Caller ID

Call Center Management

Call Disposition

Progressive Dialer

Data Import/Export

VoIP

Call List Management

Call Routing

Process/Workflow Automation

Virtual Extensions

Call Queues

Contact Management

VoIP Connection

Help Desk Management

Outbound Call Center

Answering Machine Detection

Lead Management

List Management

FCC Compliance

Real Time Data

Call Scheduling

Performance Metrics

Voicemail Transcription

Inbound Call Center

Ring Groups

Call Scripting

Hotkeys

Multi-Channel Communication

Queue Management

Role-Based Permissions

Social Media Integration

Call Conferencing

Predictive Dialer

Real-Time Updates

Caller ID

Call Screening

Campaign Specific Caller ID

Activity Dashboard

Alerts/Notifications

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Telemarketing Management

Real-Time Chat

Chat/Messaging

Interaction Tracking

Dashboard

Manual Dialer

Multiple Parties

FTC Compliance

Alerts/Escalation

Real Time Reporting

Power Dialer

Open Database Design

Reporting/Analytics

Monitoring

Lead Qualification

Automatic Lead Distribution

Preview Dialer

Call Monitoring

Third-Party Integrations

Live Chat

Campaign Management

Data Management

Automated Attendant

Automatic Outbound Dialer

Small business:   $89 per user per month
Professionals:     $139 per user per month
Enterprise :          $169 per user per month

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

DialedIn CCaaS

In Person

Live Online

Webinars

Documentation

Videos

CloudAgent is a cloud-based call center solution that enables businesses to engage and interact with customers via multiple channels including voice, chat, email, SMS messages and social media platforms. Professionals can utilize the preview dialer to view customer information and requirements before dialing business calls.


CloudAgent allows enterprises to monitor the number of incoming, outgoing or missed calls, filter do not disturb (DND) numbers and scrub Indian mobile numbers using National Customer Preference Register (NCPR) and National Do Not Call (NDNC) data. Administrators can gain visibility into business metrics and key performance indicators (KPI) through analytical reports. Additionally, it lets users create trigger events to streamline workflows across applications.


CloudAgent facilitates integration with various third-party systems such as Sugar CRM, Zendesk, Google Analytics and more. Pricing is available on request and support is extended via phone and other online measures.



DialedIn CCaaS vs CloudAgent

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