The support after it was initially setup has been excellent as well. The Auto Call back feature to avoid waiting on hold is one of the best features for our Call Center Customer Service Center.

Detailed training from the team has really been outstanding.

Been using CloudAgent for almost 4years. Treebo loves the simplicity it has to offer.

I wanted to thank you all for the excellent support we have gotten from your end. Your speed and technical understanding has been excellent.

The admin panel is very easy to use that anyone can make logical rules and that will be ready to use as a service.

The exhaustive list of features that are available. The ease in which the software was integrated with the CRM App.

Customer service is slightly difficult due to the time change but we do always get an answer. We appreciate the ease of using this program on a computer and not needing an actual phone.

Ownership of the account manager is fabulous. Support for initial training is also very good.

We are hopeful of the Zenoti partnership as we use that program as well.

Overall experience with cloudagent has been extremely good and i will recommend it to other users with similar requirements.

Still has limited functionality. Agents cannot monitor them selfs at all levels.

However, the instances have reduced over the time. As we have integrated CloudAgent with our CRM, there were multiple issues that had to be isolated to narrow down to CloudAgent.

It has been a good experience and the team has been very responsive and able to solve any issues right away.

No segregation of Missed calls. Have been asking this for last 1 year, but no result.

Amazing product, great support team and excellent dashboards.

Easily integrated with SugarCRM  BPM360 that we use.

The ease of use is the best thing that we liked about the product.

I has integrated well with our CRM and has been easy to use and change as needed.

Teclo facing connectivity issue are visible sometimes. However, not sure if Ozonetel can change this.

Time to time service , good support , nice communication.

Very powerful dashboard. The integration capability is powerful, and easy to set up.

Decent CRM with good integrations but can be better with the functionality and service.

In January of 2021, they charged me again for my annual subscription. I called them back and the guy tells me at first that there are no refunds.

The regular package should have been less cheaper in my opinion. Otherwise, I find no negative remarks as such.

Agile as mentioned provides a reliable service, and geared toward small-mid sized businesses. Larger companies would find better options.

Where to begin...The landing page tool goes down every week. We've lost thousands of dollars in advertising because of this.

Overall, the Agile CRM, is a nice, cloud base App that is very well suited for more of the Sales Industry.

It's almost an all-in-one product, but at a much more accessible price. For the most part, the product is easy to use and I like how you can setup automations in an intuitive way.

Salesforce was bit expensive and we got all the features in agile crm so its a win win situation for my company.

Agile CRM is best for its data processing it can load heavy data in easy way. It can also integrated with github  and also support the service desk activities.

Great and easy-to-use CRM for startups with limited budget.

We are using AgileCRM for our marketing automation and we found this tool excellent and easy to use and operate.

It's costly not every client or organisation have afford it. It is difficult to understand for the beginners because it has some difficult tools.

Terrible customer service. I still haven't been able to cancel my service despite several requests and now going on month 4.

Successful and efficient. Wouldn't be without it now.

Experience is actually very horrible overall, but you get what you pay for.

It has given me added capabilities that I can use to grow my business. Additionally, the customer service has been outstanding.

What really impresses me, is AgileCRM's support. The support and on-boarding staff I have worked with is excellent to say the least.

It has good integrations with some of the leading apps like zapier etc, but the free version is very limited.

It was a good experience and the team has built a good product especially the marketing automation part is very well done.

So beware of this company, and the stupid bugs they refuse to fix.

The software is easy to use, the training they provide is fabulous and the customer support is great.

The cost is also a major advantage since we can get the full set based on number of users. Apart from that we love the campaign builder with lots of tools available to create different scenarios.

Customer service was horrible. I eventually tried to cancel my subscription, but they kept charging me for an annual subscription.

It's very intuitive and easy to use. I feel this crm combines the offline and online world perfectly, providing options to track online sales as well as face to face, without overcomplicating things.

Great integration across multiple marketing tools. Social media and email campaign management is a great add.

If you like the price then the system does the job. But its not as comprehensive or user friendly as sales force or Nutshell.

The price of the software is nice, the features from a glance look really good but once you start using them is when you are in for a surprise.

Very good pricing and functionality. Very good for start ups.

Easy to setup, great support, love that they continue to develop it.

It has a good interface and very simple to learn. Need improvement in Automation features and customer support.

Easy to use - great training sessions and support.

The support has been very patient and been very informative with some great ideas about how I can get the best out of the software.

US Dollar

CloudAgent is a cloud-based call center solution that enables businesses to engage and interact with customers via multiple channels including voice, chat, email, SMS messages and social media platforms. Professionals can utilize the preview dialer to view customer information and requirements before dialing business calls.


CloudAgent allows enterprises to monitor the number of incoming, outgoing or missed calls, filter do not disturb (DND) numbers and scrub Indian mobile numbers using National Customer Preference Register (NCPR) and National Do Not Call (NDNC) data. Administrators can gain visibility into business metrics and key performance indicators (KPI) through analytical reports. Additionally, it lets users create trigger events to streamline workflows across applications.


CloudAgent facilitates integration with various third-party systems such as Sugar CRM, Zendesk, Google Analytics and more. Pricing is available on request and support is extended via phone and other online measures.



LongDescription

Call Transfer

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Auto-Dialer

Blended Call Center

Call Recording

Call Logging

Call Center Management

Call Disposition

Progressive Dialer

VoIP

Call Routing

Text to Speech

Contact Management

VoIP Connection

Help Desk Management

Outbound Call Center

Survey/Poll Management

Call Scheduling

Inbound Call Center

Call Scripting

Phone Key Input

Queue Management

Multiple Scripts

Predictive Dialer

Campaign Specific Caller ID

Computer Telephony Integration

Knowledge Base Management

Telemarketing Management

Real-Time Chat

Manual Dialer

Multiple Parties

Alerts/Escalation

Power Dialer

Open Database Design

Reporting/Analytics

Monitoring

Voice Customization

Preview Dialer

Call Monitoring

Campaign Management

Please contact Cloudagent for a custom quote based on your needs.

Phone Support

24/7 (Live Rep)

51-200

201-500

501-1000

1000+

CloudAgent

Live Online

Documentation

Agile CRM is a cloud-based customer relationship management (CRM) solution designed for small and midsize businesses. It offers contact management, telephony tools, appointment scheduling, marketing automation, project management, a landing-page builder and knowledge base functionalities.


The contact management module lets users record and access customer data such as contact information, interaction records, social-media accounts and lead scores. The software also offers email integration, which allows users to sync data with email services including Gmail, Microsoft Exchange and Office 365 and IMAP services.


Users can track website visitors to analyze customer behavior, and marketing automation tools help users create marketing workflows with a drag-and-drop interface. Users can also send automatic reminders based on time and contact options.


Agile CRM also includes task management functionality. Users can drag-and-drop tasks in lists, sort tasks, add notes and update task status.


Social media integrations allow users to publish and respond to posts on social channels such as Facebook, LinkedIn and Twitter. Pricing is per user per month. Phone and email support is available.



Support Ticket Management

Real Time Analytics

Engagement Tracking

AB Testing

Signature Management

Milestone Tracking

Cataloging/Categorization

Website Analytics

Customer Surveys

Forecasting

Multi-Channel Marketing

Surveys & Feedback

Internal Chat Integration

Email Monitoring

Multi-Channel Management

Product Catalog

Mobile Alerts

Time Tracking

Influencer Tracking

Lead Capture

Email Alerts

Customizable Reports

Document Storage

Mass Texting

Proposal Generation

Activity Tracking

Shared Inboxes

Leaderboards

Customer Segmentation

Drip Campaigns

Real-Time Monitoring

Customer Service Analytics

Scheduled Messaging

Sales Pipeline Management

Referral Tracking

Workflow Configuration

Contract/License Management

Task Scheduling

Multi-Account Management

Sentiment Analysis

Calendar/Reminder System

Portfolio Management

Project Planning/Scheduling

Competitive Analysis

Lead Distribution

Multiple Site Management

Projections

Knowledge Management

Multi-Campaign

Pipeline Management

Communication Management

Customer Database

Audience Targeting

Resource Management

Calendar Management

Automated Publishing

Call Management

Customizable Fields

Collaboration Tools

Automated Routing

Sales Trend Analysis

Social Listening

Campaign Scheduling

Template Management

ROI Tracking

Data Import/Export

Campaign Segmentation

Email Tracking

Email Campaign Management

Win/Loss Analysis

Campaign Planning

Customer Support

Lead Generation

Mobile Coupons

Email Templates

Self Service Portal

Subscriber Management

Account Alerts

Lead Verification/Validation

Opportunity Management

Content Management

Lead Management

Conversion Rate Optimization

FREE (10 Users)
Starter: $14.99/month ($.99/month paid annually or $8.99/month paid each 2 years) 
Regular: $49.99/month ($39.99/month paid annually or $29.99/month paid each 2 years) 
Enterprise: $79.99/month ($64.99/month paid annually or $47.99/month paid each 2 years)

CloudAgent vs Agile CRM

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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