Efficy CRM vs GoTo Connect

RATING:

4.0

(90)

Efficy CRM has 90 reviews and a rating of 3.98 / 5 stars vs GoTo Connect which has 662 reviews and a rating of 4.49 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.0 (90)
4.5 (662)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
November 22, 2023
May 2, 2024
Pros/Cons
  • Pros

  • Good value for money and lots of features. Efficy lets you manage your customer relation database extensively.
  • Very well set up (CRM thinking is in the genes of this product and company). Support is quick and good.
  • Cons

  • Efficy is very flexible, it often offers many different ways to receive your goal. This makes it sometimes difficult for users to explain the steps that have to be taken.
  • Sometimes it had error, or page is not updated, or digital signature status has to be refreshed manually.
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  • Pros

  • The versatility and adaptability of this system is super. Customer service is always responsive and helpful.
  • Just login with any social account and no downloads required. Wonderful platform for virtual team meetings.
  • Cons

  • Limited access given by company meant having to wait to use software.
  • If you dial a lot of international numbers, there are a few countries that are banned and you have to ask for special circumstances to release those countries.
Read all user reviews
Pricing Range
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FrontRunners

2022

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos