ServiceNow Customer Service Management vs Talkdesk
ServiceNow Customer Service Management has 149 reviews and a rating of 4.34 / 5 stars vs Talkdesk which has 724 reviews and a rating of 4.53 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- It does have good platform to create knowledge articles and save it. This can be easily adapted by any organization.
- ServiceNow CSM is a great tool to enable user to have Self-serve capabilities on workflow and processes. I've been using it to use the workflow for accesses approval.
Cons
- Sometimes it offers too much and you can get lost in the forest.
- Slowness is problem sometimes. Should use different TABs instead of showing all content in long page view.
Pros
- Talkdesk is fairly easy to use and offers a significant amount of customization and robust functionality. The user experience is quite intuitive and overall it operates consistently.
- For it is the best in its field it is definitely above other software of the same kind and its price is quite affordable for the work it does.
Cons
- There are some features that cannot be customized by the end user and must be modified by support personnel, this can be frustrating at times.
- When listening to recordings, the caller and agent voices go between 2 speakers on the headphones and its a bit irritating.
Pricing
Product Demo & Screenshots
Advisor Recommendations & User Awards
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2023
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
