All RQ Awards Reviews
1-22 of 22 Reviews
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Abby
Non-Profit Organization Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Seamless Experience
From the first meeting with [sensitive content hidden], I knew that we were in good hands. They took into consideration my budget, timeline, and overall needs for the scholarships that I was managing. Additionally, they were able to eliminate the pain points our applicants had had in years prior. While these were small pain points for the user, they were HUGE for me. So eliminating them completely was amazing. Every single person I've worked with at RhythmQ had been kind, caring, responsive and ready to solve any problem that comes up. Highly recommend their team and their product.
PROSThe customer service is top notch. My emails are always answered quickly and problems solved immediately. I love the ease of use as an administrator, for our applicants and reviewers.
CONSCost to add an additional license is a little bit more expensive than our small non-profit can afford at this time. Although a bundle rate will work well for us when we are ready to add more in the future.
Reason for choosing RQ Awards
I can't remember who else I interviewed but RQ fit my budget and I felt comfortable with the team.
Reasons for switching to RQ Awards
Absolutely horrific user interface for the administrator and user. Minimal customer service.
Vendor Response
Thank you for your review, Abby. It's rewarding for us to hear that our efforts are making a difference. We look forward to supporting your continued success with RQ Awards.
Replied January 2024
Clayton
Non-Profit Organization Management, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
A great business partner for our bursary program.
Very pleased. I like their professionalism, their customer focus, and the product works really well for us. The first year of using the product had a bit of a learning curve to utilize the full extent of the available options. With some patience from their customer support team they got us up to speed.
PROSWhen researching providers, they all had similar features. What stood out with RQ was their desire to understand our needs, and didn't try to oversell us. They were candid, had some very good suggestions, and certainly understood the competitive landscape. It didn't hurt that their offerings had some flexibility (based on client needs) and value based pricing.
CONSNot much. One thing I missed was our ability to change some of the 'back end' parameters, but that turned out to a non-issue, as once set up we have had little reason to tinker. Requests for any tinkering were always timely.
Reasons for switching to RQ Awards
OpenWater (which provided a solid product) was acquired by another company and implemented a price increase. As a small foundation using the software for a single bursary program, our needs are modest and had to be affordable.
Vendor Response
Clayton, Thank you for the wonderful review and for taking the time to share your feedback about RQ Awards. Our commitment to serving our customers remains our priority.
Replied January 2024
Krysta
Non-Profit Organization Management, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
RQ Awards User Friendly
RQ has been amazing to work with. It has been an incredible experience to ideate and built new applications. I appreciate that my feedback is always welcomed to help improve the product. RQ usually delivers are all scope of work and I have been pleased with the customer support and technical teams.
PROSRQ Awards is customizable and handles intricates eligibility criteria for a dynamic scholarship application process. The customer support is top notch. The team is an email or quick phone away from solving an issue. They are collaborative and open to feedback. They are also eager to implement changes and improve the overall product.
CONSIt has taken some time for RQ's software to catch up in terms of look and feel and other features CRMs typically display.
Reason for choosing RQ Awards
Customization! RQ works with your requests in a timely manner.
Vendor Response
Thank you, Krysta for taking the time to leave us a review on your experience with RQ Awards. Your feedback and input help us to improve and provide the best possible product. We look forward to our continued partnership with you!
Replied January 2024
Marta
Non-Profit Organization Management, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Highly Recommend!!!!!!!!!!!!!
I liked that there were responsive to all my requests and questions. That they worked with me as if part of our team not just as a vendor. That our application is Sofia's Hope branded and that it is easy for the administrator, applicants and reviewers. The entire process is easy and once set up any change and update is handled quickly and easily.
CONSNothing...loved everything about them. Of course as a nonprofit if I could pay less I would but you also get what you pay for.
Reasons for switching to RQ Awards
Because they were awful. Couldn't accommodate any customization, support was terrible and the lay-out/look of their product was so ugly and amateur looking.
Vendor Response
Marta, Thank you for taking the time to provide a review for RQ Awards! We're delighted to know your experience has been positive and we strive to ensure that you have a continued positive experience.
Replied January 2024
Pratham
Non-Profit Organization Management, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
RhythmQ Awards
Great! I love working with the team at RQ Awards. They have been excellent with exploring edge use cases with us!
PROS- Excellent support team - Easy to use - Inexpensive - Innovative product roadmap
CONS- Business users cannot make changes to the application forms directly.
Reasons for switching to RQ Awards
Cost and poor customer service. SMA went through quite a few transitions over the years and their customer success team seems to be short staffed.
Vendor Response
Thank you, Pratham for taking the time to leave us a review on your experience with RQ Awards. Your feedback and input help us to improve and provide the best possible product. We look forward to our continued partnership with you!
Replied January 2024
Julia
Civic & Social Organization, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
Excellent Customer Services and Great All Around Product
Overall pleased and helps ease administrative burden on small staff working with volunteers.
PROSVery customizable set up -they worked to provide a cost efficient set up for our needs. The customer service far exceeds my expectations. Quick and extremely helpful responses. You can tell that they prioritize helping their clients succeed.
CONSNot the slickest interface and takes a bit of time to understand how it works. Some of the functionality (follow up) is not included in our initial set up but at an additional cost.
Reason for choosing RQ Awards
The cost and functionable worked for our needs.
Vendor Response
Thank you for taking the time to leave us a review on your experience with RQ Awards. Your feedback and input help us to improve and provide the best possible product. We look forward to our continued partnership with you!
Replied February 2024
Tracy
Non-Profit Organization Management, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
New User -- Grant Management
Customer service is great--fast, responsive, friendly, helpful
CONSSome functionality is not what we need (complicated budgets)
Reasons for switching to RQ Awards
More than what we needed; slow customer support and TA
Vendor Response
Thank you for your positive feedback, Tracy! We’re happy you’re pleased with RQ Awards, and our support. Your review reaffirms the hard work we put in every day.
Replied January 2024
Brittany
Higher Education, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Experience Feedback
System is user friendly and whenever I need assistance from the staff they are readily available.
CONSApplicant email addresses are not verified when creating their account. So occasionally applicants are not receiving our email notifications because they mispelled when creating their account. They are also not able to see the status of their application. It would be nice for the tag to be optional for viewing.
Reason for choosing RQ Awards
Price, set up was easy, staff was friendly and worked well with us.
Vendor Response
Thank you for taking the time to leave us a review on your experience with RQ Awards. Your feedback and input help us to improve and provide the best possible product. We look forward to our continued partnership with you!
Replied January 2024
Suranga
Hospital & Health Care, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Great platform and partnership
RQ platform and partnership has been excellent. The planning and implementation went smoothly. RQ used a structured implementation process to ensuring business requirements, timeline and budget expectations were met. The software integrated with our AMS system nicely which included both SSO and payment processing. The software provided a great user experience for submissions and streamlined the review process. The team and partnership has been great, RQ would reach out to us proactively with improvements and recommendations.
CONSThere were limited ability to make certain changes such as adding/removing fields on our own; however, this limitation is intentional. Over the years that this strategy proved to be more safer approach to ensure systems integrity.
Reasons for switching to RQ Awards
Difficult to maintain custom software.
Vendor Response
Thank you so much for your kind words, Suranga. We really appreciate you taking the time out to share your experience with us. We look forward to our continued partnership with you!
Replied January 2024
Camille
Non-Profit Organization Management, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Excellent product and service
Over the past five years, I have worked with RQ Awards to establish a portal to manage eight fellowship programs, a mentoring portal, an awards portal, and an alumni directory. I highly recommend their software and I enjoy working with the RQ Team.
CONSThis is a difficult question as I have not had any major issues with RQ. I appreciate the fact that they take my comments seriously and incorporate changes to their products and services.
Vendor Response
Camille, Thank you for the wonderful review and for taking the time to share your positive feedback. Our commitment to serving our customers remains our priority. We look forward to a long-lasting partnership with you.
Replied January 2024
Jennifer
Non-Profit Organization Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed January 2024
Amazing Customer Support
It has been a great experience thus far. From working with the RQ team to design, deploy, and provide on-going support as needed, we have been pleased with the partnership and platform thus far.
PROSRQ has the most supportive and professional staff of any company I've ever engaged with. They are customer-focused and solution-oriented. It has been wonderful collaborating with them.
CONSThere are still several features for grant management/tracking that RQ doesn't offer.
Reason for choosing RQ Awards
The level of professionalism and responsiveness of staff who have a customer service focus sold us on this platform.
Vendor Response
Thank you for your positive feedback, Jennifer! We’re happy you’re pleased with RQ Awards, its features, and our support. Your review reaffirms the hard work we put in every day.
Replied February 2024
Charlotte
Non-Profit Organization Management, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
RQ Awards & Nominations
Ease of use, customer service responsiveness, user and admin experience
CONSAutomated emails typically end up in recipient's spam/junk folder, but other than that we've had no issues!
Vendor Response
Thank you for taking the time to leave us a review on your experience with RQ Awards. Your feedback and input help us to improve and provide the best possible product. We look forward to our continued partnership with you!
Replied January 2024
Eric
Non-Profit Organization Management, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
RQ Awards
10 out of 10. They more than meet our expectations and have made our grant application process one that is user-friendly, manageable, efficient and well received.
PROSThere is so much that I like about RQ Awards that I cannot narrow it down to one answer. From the initial meeting with them I felt that they valued us as a client and had a sincere desire to help our organization. Everything was explained in full detail, the implementation process was wonderful ([sensitive content hidden] is the best), and the final grant platform was very user-friendly.
CONSNothing. They have been great to work with and have outstanding customer service that is always available and ready to help.
Reason for choosing RQ Awards
I felt the most comfortable with them after reviewing several other products. The pricing was also very fair and was an inclusive deal with no hidden fees or add-ons.
Vendor Response
Thank you for your positive feedback, Eric! We’re happy you’re pleased with RQ Awards, its features, and our support. Your review reaffirms the hard work we put in every day.
Replied January 2024
Marissa
Non-Profit Organization Management, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
RQ feedback
I love working with the team and they are really engaged to provide a good product.
PROSGreat customer service and engagement with customers. Software is extremely customizable
CONSSome minor limitations that they may resolve in the future.
Vendor Response
Thank you for the positive feedback, Marissa! Your satisfaction is our top priority, and your review reaffirms the hard work we put in every day. We’re grateful for amazing customers like you.
Replied January 2024
Shanita
Veterinary, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
2024 RQ Review
My overall experience has been good. RQ offers great customer service!
PROSEasy to learn and the functions available for managing programs.
CONSThe reporting feature is a little "clunky."
Vendor Response
Thank you for the awesome review, Shanita! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Replied February 2024
Michelle
Mental Health Care, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2024
User review
The RQ staff is very responsive and provides solutions quickly. The platform is easy to navigate once it becomes familiar.
CONSThe platform is not intuitive and there is still not a usable database.
Vendor Response
Thank you for taking the time to leave us a review on your experience with RQ Awards. Your feedback and input help us to improve and provide the best possible product. We look forward to our continued partnership with you!
Replied February 2024
Paul
Higher Education, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Great application management support
When switching from SM Apply we examined a dozen options and had online meetings with many companies. Of those, RQ was consistently the most organized and professional, and that is why we went with them. We have not been disappointed with the actual product they then built for us and our specific needs.
PROSThe customer support from RQ, thus far, has been light years ahead of Survey Monkey Apply, which we used previously.
CONSSo far, all is well with this software...
Reason for choosing RQ Awards
See above.
Reasons for switching to RQ Awards
See above.
Janice
Non-Profit Organization Management, 501-1,000 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Positive experience with RQ
Our overall experience with RQ Awards has been positive.
PROSThe RQ team is responsive and highly skilled. They are open to partnering and collaborating to meet our needs for multiple functions/applications.
CONSOne project has taken a significant amount of time however the RQ team has stayed in contact with us throughout the process.
Reason for choosing RQ Awards
RQ was secured prior to my arrival at the organization
Vendor Response
Janice, Thank you for the wonderful review and for taking the time to share your feedback about RQ Awards. Our commitment to serving our customers remains our priority.
Replied February 2024
John
Consumer Goods, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Ease of use
The RQ team was always responsive to our questions. This was the first time we used an online system for our scholarship program. All the tasks we spent so much time doing were done automatically by the system. We used to have to create spreadsheets as reports and this was all done with a push of a button. We have saved hours of valuable resource time and our volunteers are happy spending time on more important things.
PROSTheir team set up our system with 3 scholarship programs in less than 2 weeks. The interface was so easy that we did not require alot of training.
CONSHard to come up with anything as it met all of our requirements.
Yvonne
Events Services, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
I like it!
I use it for annual nominations & recruitment. My committee members that use it a reviewers love and appreciate the ease of use.
PROSCustomer Service, Admin access and controls, ease of use
CONSThe platform could have a better/more modern interface for easier navigation.
Vendor Response
Thank you for the awesome review, Yvonne. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.
Replied February 2024
Kina
Education Management, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
RQ Awards and Marketing Services
I appreciate the great support and their ability to customize the software platform to our needs
PROSEase of use for our applicants and review committee
CONSCan't think of any. The software and after-sales support has been exceptional
Marta
Non-Profit Organization Management, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Highly Recommend RQ Awards!
Wonderful!!!
PROSI like that it's a product we can easily brand and is consistent with our look and feel. And that it is user friendly for both us and the applicants. The dashboard is intuitive and easy to use. Also, that all communications come from Sofia's Hope not RQ Awards. In other words, applicants don't see it as a separate app from our website.
CONSSet up is bit more complicated from the IT side especially for someone like me that's not as vrsed on that side of things.