About Malbek CONTRAX

Malbek CONTRAX is a cloud-based contract management platform that helps sales, finance, and legal teams to manage the end-to-end contract lifecycle. From contract authoring to contract commitment tracking, Malbek CONTRAX covers all facets of the contract lifecycle. Malbek CONTRAX can easily create any contract via online editing or MS Word and utilize built-in audit history to gain visibility into the contract creation process. With the built-in clause library, users can create contracts with pre-approved language and terms and view the performance of preferred against alternate terms. Smart contract routing and approval workflows can streamline the approval process with external parties. To expedite contract execution, users can also utilize the built-in electronic s...
Close

Image 1 of 5

Malbek CONTRAX User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 14 reviews

Anonymous

Verified reviewer

Company size: 10,000+ employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed July 2020

Great product, even greater support!

Pros

Some of the main pros: * Very easy to use and train new users, system is intuitive and easy to navigate. * Searching contracts is very easy, they have a search/filter feature reminiscent of Amazon * I can configure system by myself, very little need for IS support * Integration with other systems (SAP, Salesforce etc) does not require additional programming costs or extensive IS support * One of the greatest attributes of this solution is the people, the folks at Malbek are super responsive, helpful and use our feedback to improve their system. I feel like we have a great partnership!

Cons

Some things to work on: * We have a large amount of data in each contracts and had some speed/performance issues that were greatly improved after we complained * Would like a bit more visuals/dashboards on KPI, expiring contracts etc

Response from Malbek

Thank you for sharing your experience with Malbek! Powerful search, ease of use, and simple configuration tools are all key features we've focused on to make the contract experience a delightful one. And, you're absolutely right. Our customer support team is second to none!

Replied September 2020

Allison

EDF Renewables, Inc.

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Renewables & Environment

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed July 2020

the search was over

It has been an absolute pleasure working with the MALBEK team, they provided fast, clear and personalized services throughout the process of implementation. The MALBEK team is now a part of our EDF family - Cheers!

Pros

cloud based, price, self-service, user friendly, out of the box ready to use, options to customize workflows and processes, the ability to integrate with other programs/software, ease of configuration, enforcement of compliance, and the functionality, endless options, and growing opportunities, I do NOT recall the MALBEK team ever saying "no" to our requests!

Cons

missing a comprehensive procurement and purchasing contracting functionality (RFP), integration with sourcing, SOW issuance similar to an Amendment process against the agreement/contract, contract spend tracking, purchasing and A/P integration.

Reasons for choosing Malbek CONTRAX

cloud based, price, self-service, user friendly, out of the box ready to use, options to customize workflows and processes, the ability to integrate with other programs/software, ease of configuration, enforcement of compliance, and the functionality, endless options, and growing opportunities, I do NOT recall the MALBEK team ever saying "no" to our requests!

Reasons for switching to Malbek CONTRAX

not cloud based, custom built CLM, out of date, unable to upgrade or make changes to improve, not user friendly, unable to perform specific searches, no integration with other programs/software, no ability to collaborate with counterparties, version and document control, etc.

Response from Malbek

Thank you for your kind words! We are so glad to hear that you're finding value in our solution through tools like self-service, integrations with other applications, and the simplicity of the user experience. Your suggestions for areas of growth have been passed along to product development. As you noted, we like to say "yes" to our customers!

Replied July 2020

Paul

Arteris, Inc.

Verified reviewer

Company size: 201-500 employees

Industry: Semiconductors

Time used: Less than 6 months

Review Source: Capterra

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

4

Reviewed August 2021

Malbek is useful and dynamic

Pros

Robust contract saving and lookup features, which once mastered on Malbek's platform are quick and easy to use 24/7. It is worth the initial investment to understand the saving and lookup procedures.

Cons

Like every contract management system, there are times when one might forget some of the feature workflows. That is ok--it is part of learning every new platform.

Reasons for choosing Malbek CONTRAX

Good customer support, reasonable and explained pricing, and growth availability for customers like us. Other alternatives sometimes lack one or more of these important features.

Response from Malbek

Thank you for sharing your experience with our platform! We're glad to hear that you have found many of our features easy to use and that customer support has been helpful during your CLM onboarding.

Replied August 2021

Gina

Cetera Financial Group Inc.

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Financial Services

Time used: Less than 12 months

Review Source: Capterra

Ease-of-use

3

Customer support

5

Functionality

3

Reviewed July 2020

Review

The person responsible for setting us up left the company, prior to company-wide implementation, and I was asked to take over. At the time, my role was simply to upload previously created documents into the system. Now I find myself calling weekly, and/or sending emails asking for help because I have not had the "from the beginning" training I need to full understand the moving parts of this system. The staff that has helped me is amazing and I am very appreciative of their time and knowledge.

Pros

Not able to answer at this point. I am still learning the process.

Cons

Due to my lack of knowledge of the system, this is not a user friendly experience for me. The support documents, while plentiful, do not seem to answer the questions I search for.

Response from Malbek

We appreciate your candor and understand that you have been faced with an unexpected and challenging transition following the departure of the original project lead from your organization. Our goal is always to make sure our customers are happy with our solution and services, and we are delighted to hear that the Malbek staff supporting you during this time has been amazing to work with. Your feedback is critical to Malbek as we are always learning about the variety of challenges our customers face, and we strive to deliver solutions and services to overcome those challenges. We'll be reaching out to you again to see how we can further help you during this transition.

Replied August 2020

Ashleigh

J.D. Power

Verified reviewer

Company size: 501-1,000 employees

Industry: Market Research

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Customer support

5

Functionality

4

Reviewed July 2020

Overall fantastic experience!

My overall experience with Malbek has been exceptional. The team is extremely responsive to all requests and has accommodated and implemented a number of items we requested throughout the implementation and after implementation into their product. The team is very communicative with regards to the monthly releases and the Help Center to provide up-front assistance and direction to Admins. I'm not afraid of encountering any errors as the team is super quick to respond and provide solutions and workarounds.

Pros

My favorite features about Malbek are: the document wizard guidance at the beginning to allow for quick contract creation, the reporting and home dashboard for easy navigation and monitoring of specific documents, the easy ability to select different clause options in the online viewer, the comment functionality in the online viewer, and the straightforward ability to edit a current version or create a new version when opening a document in DocMaster.

Cons

My least favorite features about Malbek are: that fields during document creation are not contingent upon each other and can be conflicting, that metadata drop downs that are embedded in the document are visible to the client, there are no reminders for approvers besides the task list in the home view, and we can't right-click to open items in a new tab.

Response from Malbek

We are delighted to hear that you've had such a positive experience with the Malbek solution and team! Feedback like this allows us to continuously evolve the Malbek solution with enhanced functionality to meet real-life use case for our customers. Thank you for taking the time to share your thoughts.

Replied July 2020

Popular Malbek CONTRAX Comparisons