Some of the main pros: * Very easy to use and train new users, system is intuitive and easy to navigate. * Searching contracts is very easy, they have a search/filter feature reminiscent of Amazon * I can configure system by myself, very little need for IS support * Integration with other systems (SAP, Salesforce etc) does not require additional programming costs or extensive IS support * One of the greatest attributes of this solution is the people, the folks at Malbek are super responsive, helpful and use our feedback to improve their system. I feel like we have a great partnership!

Some things to work on: * We have a large amount of data in each contracts and had some speed/performance issues that were greatly improved after we complained * Would like a bit more visuals/dashboards on KPI, expiring contracts etc

It has been an absolute pleasure working with the MALBEK team, they provided fast, clear and personalized services throughout the process of implementation. The MALBEK team is now a part of our EDF family - Cheers!

cloud based, price, self-service, user friendly, out of the box ready to use, options to customize workflows and processes, the ability to integrate with other programs/software, ease of configuration, enforcement of compliance, and the functionality, endless options, and growing opportunities, I do NOT recall the MALBEK team ever saying "no" to our requests!

missing a comprehensive procurement and purchasing contracting functionality (RFP), integration with sourcing, SOW issuance similar to an Amendment process against the agreement/contract, contract spend tracking, purchasing and A/P integration.

The person responsible for setting us up left the company, prior to company-wide implementation, and I was asked to take over. At the time, my role was simply to upload previously created documents into the system. Now I find myself calling weekly, and/or sending emails asking for help because I have not had the "from the beginning" training I need to full understand the moving parts of this system. The staff that has helped me is amazing and I am very appreciative of their time and knowledge.

Not able to answer at this point. I am still learning the process.

Due to my lack of knowledge of the system, this is not a user friendly experience for me. The support documents, while plentiful, do not seem to answer the questions I search for.

Malbek is great for processing the contracts review/negotiation process. It is an easy tool to operate. The reporting functionality is outstanding. Since implementing Malbek, our understanding of our business and our ability to manage our client relationships has improved dramatically. The support team is responsive and I always have access to live support reps who are knowledgeable and can answer all my questions.

I wish it had the capability to send multiple documents in one signing event but I have been very pleased regardless. The system has been able to solve for all of the use cases that we had when we were considering different proposals from other systems. Nothing has popped up that the system cannot handle.

My overall experience with Malbek has been exceptional. The team is extremely responsive to all requests and has accommodated and implemented a number of items we requested throughout the implementation and after implementation into their product. The team is very communicative with regards to the monthly releases and the Help Center to provide up-front assistance and direction to Admins. I'm not afraid of encountering any errors as the team is super quick to respond and provide solutions and workarounds.

My favorite features about Malbek are: the document wizard guidance at the beginning to allow for quick contract creation, the reporting and home dashboard for easy navigation and monitoring of specific documents, the easy ability to select different clause options in the online viewer, the comment functionality in the online viewer, and the straightforward ability to edit a current version or create a new version when opening a document in DocMaster.

My least favorite features about Malbek are: that fields during document creation are not contingent upon each other and can be conflicting, that metadata drop downs that are embedded in the document are visible to the client, there are no reminders for approvers besides the task list in the home view, and we can't right-click to open items in a new tab.