However, often it is only another hurdle for an impatient to get over in order to ask the Human Sales Department about something more specific or more personal.

This is probably more of a weakness of LiveChat that utilizes ChatBot than the bot itself.

The company doesn't really advertise to everyone so the normal person is unaware of this software being out there.

I really like the simplicity of integration with other tools – only one click is needed to integrate with your website or Messenger.

Easy Avatar and Media customization. Good API Integration with FB Page, Website, WhatsApp, Telegram, etc.

You can provide constant 24/ support for your clients – and that will make them more satisfied and willing to stay with you.

It may be my issue setting them up and using them. It is hard as I currently a one-man-band.

The perfect assistant for the customer care team.

It seems to be a nice place also for visitors. This has a premium look and feel, which is good for my business' reputation.

We can automate scenarios and provide possible options to enhance our customer experience and free our support representatives from repetitive query answering.

Overall this chatbot is recommended. It's easy to set up, good UI, not so expensive, and has a lot of features you need.

The obvious con for Botengine is the fact it is only useful to web visitors when they have simple complaints and is unable to handle complex customer complaint situations.

It's very easy to create your own bot, even if without any training, meaning that their UI is really good and does a good job by making our life easier.

Determining whether or not no conversation with a client vs a below average conversation with a client (at times) is worth it, will determine whether we continue to renew our monthly subscription.

It is a good software to get in as many leads as possible. We use this on our newly launched business website.

We are now able to leave our Chat on 24/7, when previously we had limited hours (due to staffing) for the Chat.

I find it most annoying when chatbot apps have limited responses and give generic, robotic answers instead of more personalized, useful ones.

The most glaring drawback of ChatBot is that it cannot deal with more complicated customer dissatisfaction scenarios, limiting its usefulness to website users with simple troubles only.

I also am impressed about how it simple redirects web visitors to an helpdesk agent ,when it is unable to resolve issues they have.

Integration with customers is very easy and we can use all previous channel that we have already online.

Botengine does a awesome job ,there is no limit to the number of chat our Botengine chatbot can respond to at the same time.

The monthly price of the program is reasonable. It is helpful to see who is needing assistance via a chat on our website during off hours.

Chatbot was really a good option for quick and easy launch of chatbots.

I like how the bot flow was easy to set up and develop. And also the dashboard looks good and user friendly for some beginner.

A great tool to automate online communication with your clients.

It looks pretty slick also for your visitors. This has a premium look and feel, which is good for the reputation of my business.

Majority of customer complaints get automated chatbot response.

The overall experience is good, however I would like to see more options and features that are not there yet. We could also add emoticons/signals options that we could easily add to the interactions.

User Friendly Customer Based Automated Communicator For Communicating FAQs.

ChatBot is User Friendly Customer Based Automated Communicator For Communicating FAQs.

Botengine has been a lifesaver for the helpdesk department , as we work less and just focus on the most important of support needs.

I enjoy using it especially when the customer's request is straight forward.

It has been a very helpful tool to the customer experience team, more than 7 agents are currently handling our WhatsApp channel because of the help of ebanqo, we are very grateful for this.

The Mobile App closes each time a chat has been ended and then I will need reopen it which takes a few moments. This is inconvenient when we are busy and dealing with several chats at one time.

The solution meets our needs and they continually add new features. For example, the recent addition of Instagram DMs has really been great.

Canned response is effective. Simple customer interface.

Although escalations are attended to in a timely manner, there seems to be a time lag in the resolution of such which sometimes lead to service disruption.

Its flexibility and ease of use. Its availability at any time of the day.

I like that we can customize it to suit our needs and people can get answers even when an agent is not available.

Its consumes much network, and also makes the platform slow and drags alot.

Ebanqo is a great customer conversational tool for your business. Its dashboard helps me to see customer conversations, create and track push notifications, analyse the messages with my customers.

It's a good platform which helps to aggregate and streamline all customer communication channels.

Ease of use and pricing is perfect for the business. I could practically expand my team with no additional cost per user.

The frequent updates and error responses that come after.

Availability is commendable. The history of customer service is sufficient for good case management.

The analytics and reports available have been the best feature so far. Also, the Ebanqo Team has been supportive through the on boarding process of the software.

The fact that we can have several support reps attending to customers from our WhatsApp channel.

US Dollar

ChatBot is a customer service management solution that helps businesses create, launch and manage virtual assistants to streamline communication across websites, Facebook pages and messaging applications. It offers a visual builder with drag-and-drop capabilities, which allow users to design chatbots using various customizable templates such as e-commerce, sales, bookings and recruitment.


ChatBot includes interactive messages, which assists organizations with improving customer engagement using images, clickable buttons, carousels and quick replies. Features include machine learning, data security, user segmentation, widgets, multimedia support, reporting and more. The platform includes white-label functionality, which allows users to personalize the interface using a custom logo, colors and theme. Additionally, the built-in natural language processing (NLP) technology analyses human speech to provide custom responses.


ChatBot supports integration with various third-party systems such as LiveChat, Facebook Messenger, Slack, WordPress and Zapier. It offers monthly subscription plans and support is provided via email, documentation and other online measures.



LongDescription

Real Time Analytics

Code-free Development

For Developers

Transfers/Routing

Customer Segmentation

Real Time Monitoring

Human Handover

Lead Distribution

Offline Form

Audience Targeting

Natural Language Processing

For eCommerce

Data Import/Export

Process/Workflow Automation

Virtual Personal Assistant (VPA)

For Healthcare

Real Time Data

Product Recommendations

Multi-Channel Communication

Contextual Guidance

Social Media Integration

AI/Machine Learning

Event Triggered Actions

Predictive Analytics

Data Visualization

Chat/Messaging

Mobile App

For Sales Teams/Organizations

Real-time Consumer-facing Chat

Interaction Tracking

Multi-Language

Email Automation

Customizable Branding

Chatbot

Speech Recognition

Reporting/Analytics

Lead Qualification

Machine Learning

Pre-Configured Bot

Drag & Drop

Auto-Responders

Third Party Integrations

Appointment Scheduling

Canned Responses

Live Chat

Search/Filter

Automated Responses

ChatBot is available across four pricing plans, outlined below. It also comes with a 14-day free trial so you can take it for a test drive before committing to anything. You don’t need to provide your credit card to start the trial.

Starter: $42/month (billed annually) or $50/month (billed monthly)
Team: $126/month (billed annually) or $149/month (billed monthly)
Businesses: $424/month (billed annually) or $499/month (billed monthly)
Enterprise: Please contact LiveChat Software directly for pricing details.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

In Person

Live Online

Documentation

Videos

eBanqo is a customer engagement/communications platform that helps SMBs across all industries to extend their services and offer support on popular messaging channels like WhatsApp, Twitter, Instagram, Google's Business Messages, Webchat and Facebook Messenger.

If you'd like a platform that aggregates chats from all channels, enabling you to respond to them from one dashboard or an AI chatbot that responds to inquiries 24/7, giving you more time to focus on important tasks, you'd like eBanqo Messenger.

In addition to these, you can automate workflows that enable your customers to self-serve, either to complete purchases or to resolve issues without speaking to anyone.

Other benefits include Push notifications feature to enable you to send broadcast messages from one central platform to different messaging channels like WhatsApp, Facebook Messenger, Twitter and Instagram, a mobile app to enable you to chat with customers anywhere, anytime and integration into back-end systems and third-party apps including popular CRM like Zoho, Hubspot and Zendesk

Personalization

Activity Tracking

Customer Database

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Customer History

Third-Party Integrations

Communication Management

Automated Routing

There are four pricing plans starting from the free plan to the enterprise plan.

- Free Plan: AI chatbot + Live chat with 100 customers on Instagram, Facebook Messenger, Webchat and Google's Business Messages

- Starter Plan: $10 for AI chatbot + Live chat with 600 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages

- Plus Plan: $35 for AI chatbot + Live chat with 2,400 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages

- Growth Plan: $120 for AI chatbot + Live chat with 10,000 customers on WhatsApp, Instagram, Facebook Messenger, Webchat and Google's Business Messages.

- Enterprise Plan: Unlimited monthly chat customers with custom bots, automation and integration into third-party tools, premium support, and custom reports.

All plans come with an FAQ bot, unlimited agent seats, Hubspot, Zendesk, and Zoho integration.


Chatbot vs eBanqo

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