# Freshchat Software Reviews, Demo & Pricing - 2026 > Review of Freshchat Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/conversational-marketing/fresh-chat-profile --- [Home](https://www.softwareadvice.com/) / [Live Chat Software](https://www.softwareadvice.com/live-chat/) / Freshchat Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/conversational-marketing/fresh-chat-profile/reviews/)[Alternatives](https://www.softwareadvice.com/conversational-marketing/fresh-chat-profile/alternatives/) # Freshchat 2026: Benefits, Features & Pricing Wondering if Freshchat is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Freshchat 4.1 [(126)](https://www.softwareadvice.com/conversational-marketing/fresh-chat-profile/reviews/) Pricing Starting at ₹69.00 per month ### About Freshchat Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels. Key-Value Propositions 1. Smarter Conversations: Available across first and third party messaging platforms including web, mobile, in-app, WhatsApp, Apple Business Chat, Facebook Messenger and more 2. Smarter Self-service: Deploy AI-powered chatbots in the front lines to guide customers to resolve their queries - from informational to transactional 3. Smarter Operations: Reduce the cost of providing support by switching to messaging and scale customer service without linearly scaling team size With the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible. This is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation and human assistance. Freshchat offers: \-Unified inbox experience to manage conversations across digital channels \-Best-in-class AI chatbots that focus on intent and engagement \-Proactive messagin... g using hyper-targeted rich media campaigns -Intelligent load balancing and auto-routing capabilities -Seamless integrations via a rapidly growing app marketplace and custom APIs -Highly resilient architecture built on AWS and certified with industry compliances Languages supported: Arabic, Assamese, Bengali, Bosnian, Bulgarian, Catalan, Chinese (Simplified), Chinese (Traditional), Croatian, Czech, Dutch, Danish, English, Estonian, Filipino, Finnish, French, German, Greek, Gujarati, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Khmer, Korean, Latvian, Lithuanian, Malay, Malayalam, Marathi, Norse, Norwegian, Odia, Polish, Portuguese, Punjabi, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu Vietnamese, Welsh Wondering if Freshchat is right for your organization? Our Live Chat Software selection experts can help you in 15 minutes or less. ## Freshchat User Interface ## Popular Freshchat Alternatives Main Product Freshchat 4.1 [(126)](https://www.softwareadvice.com/conversational-marketing/fresh-chat-profile/reviews/) Ratings Breakdown - 4.19Ease of use - 4.02Value for money - 3.90Customer support - 4.02Functionality Pricing Starting at ₹69.00 per month Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24118)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [LiveChat](https://www.softwareadvice.com/help-desk/livechat-profile/) 4.6 [(1724)](https://www.softwareadvice.com/help-desk/livechat-profile/reviews/) Ratings Breakdown - 4.65Ease of use - 4.49Value for money - 4.59Customer support - 4.49Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1787)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.7 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Ratings Breakdown - 4.66Ease of use - 4.48Value for money - 4.63Customer support - 4.61Functionality Pricing Starting at $24.17 per month Get Price Alternative Product [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.4 [(4080)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Ratings Breakdown - 4.33Ease of use - 4.16Value for money - 4.26Customer support - 4.36Functionality Pricing Starting at $55.00 per month Get Price ## Freshchat Pricing and Plans Starting price: ₹69.00 per month Free Trial Free Version Free ₹0.00 flat rate, per month Plan includes: - 10k MUV/Account - Bulk Actions - Chatbot - Chatbot Analytics - Conversation Labels - Freshdesk Integration - Groups - Inbox Views - Mobile SDK - Shopify Read More Growth ₹1,799.00 per user, per month Plan includes: - 100k MUV/Agent - Assignment Rules - Basic Dashboard - Business Hours (Global) - Canned Responses - Conversations Overview Report - Facebook Messenger Files - Faqs - Marketplace (App Store) - Offline Experience Read More Pro ₹4,799.00 per user, per month Plan includes: - 300k MUV/Agent - Advanced Automations - Advanced Dashboard - Agent Availability Report - Apple Business Chat - Auto-Resolve - Business Hours (by Groups) - Co-Browsing - Conversation Apis - CSAT Survey and Report Read More Enterprise ₹69.00 per user, per month Plan includes: - 400k MUV/Agent - Allowed Domains - Allowed Ips - Up to 5000 Bot Sessions/Month FREE - User Authentication(JWT) Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Freshchat Features - Popular features found in Live Chat Autoresponders Canned Responses Chat/Messaging File Sharing Mobile Access Multi-Channel Communication Real-Time Notifications Support Ticket Management Third-Party Integrations Transcripts/Chat History Transfers/Routing - More features of Freshchat Activity Dashboard AI Copilot AI/Machine Learning Alerts/Notifications API Augmented Analytics Automated Responses Automated Routing Chatbot Code-free Development Collaboration Tools Communication Management Contextual Guidance CRM Customer Communication Customer Experience Management Customer History Customer Support Customizable Branding Customizable Templates Dashboard Drag & Drop Employee Activity Monitoring File Transfer Geotargeting Intent Recognition Interaction Tracking Knowledge Base Management Language Detection Live Chat Multi-Channel Management Multi-Language Natural Language Processing Offline Form One-to-One Messaging Performance Metrics Pre-Configured Bot Proactive Chat Query Suggestions Real-Time Analytics Real-time Consumer-facing Chat Real-time Conversations Real-Time Data Real-Time Monitoring Remote Access/Control Remote Support Reporting/Analytics Reporting & Statistics Search/Filter Single Sign On SSL Security Surveys & Feedback Task Management Time Zone Tracking Workflow Automation ## Freshchat Integrations Shopify Integration rated undefined from -1 review Slack Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Meta for Business Integration rated undefined from -1 review Freshsales Integration rated undefined from -1 review Freshdesk Integration rated undefined from -1 review See all 16 integrations ## Freshchat User Reviews Overall Rating 4.1 Ratings Breakdown 5 46% 4 33% 3 13% 2 3% 1 5% Secondary Ratings Ease of Use 4.2 Value for money 4.0 Customer support 3.9 Functionality 4.0 Amirullah H. Verified reviewer Marketing and Advertising 51-200 employees Used daily for less than 12 months Review source Reviewed December 2022 Freshchat is User-Friendly Apps 5 We are very happy with the features in Freshchat, starting from Segmentation and even the Advanced Automation feature which makes it easy for us to create reminders for each of our Agents. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Omnichannel feature from all social media platforms such as Facebook, Instagram and also Google My Business Cons: Integration with Tiktok as well as marketplaces in Indonesia such as Tokopedia, Shopee, Bilbi or Lazada Reasons for choosing Freshchat Due to the need to create a ticket support system as well Read More JR Jayanth R. Verified reviewer Insurance 501-1000 employees Used daily for more than 2 years Review source Reviewed August 2023 Freshchat is a very capable chat tool that is highly recommended for any business 4 Freshchat is used as a Live chat on our website which has bots to collect customer information & smartly transfer chat to agents. Freshchat has helped our business convert more prospects to sales & increased our customer's support & satisfaction overall too! Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: \- Smart Chatbots- Chat automation- IntelliAssign- Smart Chat assignments- Auto-resolve, Labels- Integrates well with other Freshworks products- Strong customer support team- Simple to setup Cons: \- No support on weekends- Occasional bugs Reasons for switching to Freshchat We switched to Freshchat from Olark as Freshchat integrated well with Freshsales and also offered more advanced chat automation & features Read More HS Harry S. Verified reviewer Accounting 11-50 employees Used daily for more than 2 years Review source Reviewed November 2025 Reliable tool but slow to innovate 3 Overall positive. It helps my team manage thousands of chats each year with minimal friction or downtime. Ratings Breakdown 5 Ease of use 4 Value for money 2 Customer support 3 Functionality Pros: Simple, intuitive interface that’s easy for new team members to learn. Integrates well with other tools. Cons: Felt behind competitors with new AI features. Took too long to release tools that others already had. Reasons for switching to Freshchat Easier integration with other Fresh products Read More JW Jessica W. Verified reviewer Construction 51-200 employees Used daily for less than 2 years Review source Reviewed December 2023 Great Chat Option 5 Overall experience has been fantastic. One of the things we wanted to do before we made the switch was test out the chatbot on our website to make sure that the transition was smooth, and we were assisted every step of the way with implementation. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: At all of the "nodes" there are a ton of options. Whether it be conditional formatting, api, pictures, links, carousels... We decided to go with FreshChat just based on how many options we can offer the customer, instead of just a question and answer format. Cons: The widget is not as "loud" as we would like it to be when the customer is on the website. We wanted it to pop up and have a message screen ready to interact with the customer, instead of just the widget icon in the corner of the page. Reasons for switching to Freshchat Drift is more expensive and offers less options. Drift also does not offer a facade and we were looking for a solution that did, so we could improve our SEO. Read More Yann I. Verified reviewer Online Media Self-Employed Used other for less than 12 months Review source Reviewed October 2019 A solid tool to provide top-notch customer support through live chat 4 Freshchat has been a solid option to allow website visitors and users to ask questions and for me to interact with them, provide them with answers or point them toward a specific web page or resource. Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: The two things that really stood out for me are Freshchat's overall design and user interface and the ability to manage live chat conversations from either a computer or mobile device. The latter aspect is something one would expect from most live chat tools but I think that still isn't the case... Cons: The one thing I didn't like much about Freshchat had to do with the smartphone app. I had two separate live chat widgets (each on a separate site) and in order to keep track of both, I had to log in and out from the app to access the interface related to the specific live chat. This aspect may not be an issue with some of the Freshchat plans but I found it not ideal since other tools I have used would make it possible to manage live chats embedded on different sites straight from just one dashboard. Reasons for choosing Freshchat Because I had used another tool by Freshworks in the past and because of Freshchat overall presentation (features, design, etc.) Read More Darien C. Verified reviewer Religious Institutions 11-50 employees Used other for less than 12 months Review source Reviewed March 2021 Freshchat is a quality chat application with a confusing backend UI and an impossible login system 3 Freshchat is a quality chat program that can be difficult to setup and lacks the design quality of other competing brands Ratings Breakdown 4 Ease of use 3 Value for money 2 Customer support 3 Functionality Pros: Once I managed to create an account, Freshchat was easy enough to setup and offered a lot of customizable features as well as the ability to add up to 10 users - all for free - which made it a useful application for our non-profit. Their API was also very well documented, allowing for custom code to be run to allow for certain things like triggering the chat via URL redirect, all of which was beneficial for a season. Cons: The initial setup of freshchat - namely creating an account - was nigh impossible, and extremely confusing. Freshchat offers deep integrations with Freshworks suite of products, but for someone not looking to use their other products, it became a nightmare to start. Creating an account meant creating an account with Freshdesk and a couple other products of theirs, then it only would let me login to the admin panel of my overall Freshworks account (which doesn't allow for access to Freshchat), and then when I finally found the correct login page for Freshchat, their gmail login system would consistently fail and lock me out. In initial setup, I probably spent numerous hours trying to create a freshchat account, and ended up with two or three different accounts - most of which I abandoned because they wouldn't allow me to remove the extra Freshworks products I did not want. As well, basic features such as chatbots & email responses to chats were all locked behind a paywall - with a trial that failed to explain their use - and a customer service team that barraged me with numerous phone calls & emails asking me to upgrade from their free tier, even after I said I wasn't interested. Lastly, and perhaps this is user error, but freshchat failed to generate any sort of leads on our website; apart from occasional use, no one used the chat features - which changed the second we switched providers Reasons for switching to Freshchat Drift caused significant load-time issues with our website (1.3s) and their backend UI was extremely difficult to manage Read More Seth H. Verified reviewer Non-Profit Organization Management 11-50 employees Used weekly for less than 2 years Review source Reviewed January 2020 Clean, Professional and Simple Set-up 4 I loved the overall chat features. The dashboard and app are very clean. The only reason I switched was due to price. Ratings Breakdown 5 Ease of use 2 Value for money 5 Customer support 5 Functionality Pros: I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team. The app on my phone made it simple to chat with visitors on my website from my phone. Cons: While I started off with a free version, the paid version was a little too expensive for what I wished to use. I found a cheaper alternative. Reasons for choosing Freshchat I originally chose freshchat because it was less expensive than the other products. Read More Chetan A. Verified reviewer Apparel & Fashion 2-10 employees Used weekly for less than 12 months Review source Reviewed July 2021 Freshchat is the Great Customer Support Software 5 It was a good experience, but we always wanted an amazing experience. Ratings Breakdown 4 Ease of use 5 Value for money 3 Customer support 5 Functionality Pros: Freshchat is the nice customer support software to help customers with immediate response. Cons: It's not full functioned, according to me, and have the higher prices as compare to deliverability. Reasons for choosing Freshchat It was a better tool as comparison from others in my alternative list during the time of purchase. Read More OW Okado W. Verified reviewer Semiconductors 201-500 employees Used daily for more than 2 years Review source Reviewed September 2025 Live chat works absolutely great 5 The bot is great at handling customer queries and effectively escalates to a live agent when necessary to book appointments. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The conversation flows and strong language translation capabilities are a very valuable part of this chatbot for my department. I easily respond even to non-english chats. Cons: There is nothing I dislike about this product, so it works perfectly for me without any technical hassle. Read More CO Carla O. Verified reviewer Medical Practice 501-1000 employees Used daily for more than 2 years Review source Reviewed May 2025 Best chat platform I have used. 5 I use FreshChat Daily. I chat with many clients throughout each day and it is easy to use even for individuals who are not tech savvy. Ratings Breakdown 5 Ease of use 5 Functionality Pros: Easy to use. There is a record of previous chats that are easy to see and find. The check mark and double check mark to show when it is read is great as well. Cons: I do not like that I cannot delete a chat if sent in error. There is a long process that must take place and in the medical field those minutes are precious. Read More Showing 1 - 10 of 126 Reviews [See All Reviews](https://www.softwareadvice.com/conversational-marketing/fresh-chat-profile/reviews/) ## Freshchat Popular Comparisons [Slack vs Freshchat](https://www.softwareadvice.com/conversational-marketing/fresh-chat-profile/vs/slack/)[LiveChat vs Freshchat](https://www.softwareadvice.com/conversational-marketing/fresh-chat-profile/vs/livechat/)[LiveAgent vs Freshchat](https://www.softwareadvice.com/conversational-marketing/fresh-chat-profile/vs/liveagent/)[Freshdesk vs Freshchat](https://www.softwareadvice.com/conversational-marketing/fresh-chat-profile/vs/freshdesk/)[Intercom vs Freshchat](https://www.softwareadvice.com/conversational-marketing/fresh-chat-profile/vs/intercom/)[Crisp vs Freshchat](https://www.softwareadvice.com/help-desk/crisp-profile/vs/fresh-chat/) [Compare All Alternatives](https://www.softwareadvice.com/conversational-marketing/fresh-chat-profile/alternatives/) ## Other Top Recommended Live Chat Software [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) **4.7** (24118) Recently recommended **0** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16374) Recently recommended **0** times [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) **4.5** (4462) Recently recommended **0** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **0** times Stuck Between Options? 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