A manager was brought onto the phone and we were told they would get back to us with a concession because of the severe service disruption.

What I like most about Intercom is that it makes conversing with our customers super easy.

Really nice and easy to use. Definitely worth checking out their automation tool sets as well.

Overall, our experience with Intercom is quite good. We like the product and we use it daily.

Intercom has been a wonderful experience, it is simple to use, effective, and well worth the money to keep connected with your clients.

Beyond the pale in terms of inappropriate and unprofessional.

Sometimes messages get lost and its tough to find the message trail of particular string. Sometimes unable to identify customers.

Things don't work well, customization options are very limited, users and customers get frustrated often and messages get lost in the abyss.

It's so powerful and easy to use. It was effortless to set up, and all our business users (who've never done customer support before), find it very easy to use, and the users love it too.

It integrates perfectly on the website. I also love that they are constantly coming up with new features to help our workflow.

Wonderful experience, I really enjoy using the product (even on other companies websites/products!) and would highly recommend.

A good, cost effective platform to interact with customers.

Also has strong integrations with a lot of other tools we use. It's great for being able to manage users of our SaaS, and contact them via email or a message within our app.

Intercom is really a state-of-art piece of software. If integrated properly, it can take care of amazing spectre of key activities in any company.

I also like how it gives us statistics on what is my team's response time, etc. I love how easy we can set up a business hour rule, auto-responses, and tours.

I like how this is very universal and easy to communicate with others. It is seamlessly on any website and you can communicate very quickly.

Their customer success team is great, even on the days when I'm not the most gracious customer.

The ability to converse with our customers quickly and seamlessly between email and the messenger app is great.

Intercom is super easy to set up and has the best UI / UX by far.

Great experience, we switched over from Sendgrid and prefer Intercom despite the higher price.

Intercom is great I use it daily as a support agent and get compliments on how nice it looks integrated into our website/app daily.

Overall, this is a great tool. If you do customer support, this is a great way to get started.

It can be confusing to use. The API CAN be confusing at first since there is a lot of terminology they use.

Overall I would thoroughly recommend intercom, it is easy to use and a great product.

I love that in this software you can tag people in conversations if you need their help and get the customer taken care of quicker.

I love going in an building efficiencies. It's saved me a bunch of money.

I liked that it alerted you on replies and new messages almost instantly. This was the first conversational/relationship platform I used for work and it was good enough.

I have had a great experience and I really hope they keep implementing this fantastic solution.

I like that users are able to reach us at Mercurie for our flagship product. I also love that we are able tosend them emails triggered by rules set by us.

Unreponsive and caused a severe service disruption.

The menu layouts can get confusing and I do get lost now and again on the GUI.

Intercom is super easy to use. I love being able to jump on chats and help our users instantly.

I love this product because it can interact with our customers and it so so easy to use.

One of the best tools for prototyping and building conversational software.

The product is very easy and intuitive to use, has a good range of pre-built integrations and with webhooks you can integrate technology with any API enabled software.

They don't have 24/7 support, time zones, I am in the Mid-US,  No live chat support.

I use it now just for simple lead generation inside content marketing strategies and it's working fine.

However, these features do not function properly and when you request support, they are absolutely useless.

I love the flexibility in design, integration, and conditional branching available with Landbot.

You can technically integrate through Zapier, but that's an additional recurring cost that I don't always want to add. In any case, I'm pretty excited about the future of Landbot.

The one thing that has really impressed me about Landbot is how intuitive its Drag-and-Drop workspace is.

Near one month using the pro version and I had not any problem.

Pay for each user and your logo when I have payed.

What I liked the most about the tool is the cost benefit they bring in relation to the quantity of agents / price. In addition to all its ease in all documentation and support.

Scripting is very hard and the HOOK options are limited.

I have built a few for myself as well as for clients of mine and was always super excited with the results.

Attractive front end experience. Prompt and courteous customer service.

It’s is a tool that is useful to a wide range of uses. Still it is up tongue adoption of chestbits frontage general Public that will they’ll the success and survival of such tools.

They are open to help while you are interested in buying, but once you buy, forget it.

It is very easy to build a chatbot due to the great user interface in the backend. The blocks make it really easy to build complex bots that are integrated well into other tools or software.

Great Lead-Gen tool and also great use for customer support. Makes building complex bots very easy and offers a lot of integrations.

It does not have a mobile app so it is hard to manage.

The flow builder is a bit confusing and when the flow is long, it starts to work slowly.

The built-in analytics are super useful for analyzing traffic. Customizability is fantastic.

US Dollar

Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up your team to work on higher value customer conversations.

LongDescription

Support Ticket Management

Engagement Tracking

A/B Testing

Customer Surveys

Multi-Channel Marketing

Surveys & Feedback

Lead Capture

Automated Responses

Code-free Development

Access Controls/Permissions

Activity Tracking

Transfers/Routing

Customer Segmentation

Drip Campaigns

Customer Service Analytics

Sentiment Analysis

For Sales/Marketing

Customer Database

Query Suggestions

Lead Database Integration

Customizable Fields

Collaboration Tools

Automated Routing

Natural Language Processing

Template Management

ROI Tracking

Data Import/Export

Email Campaign Management

Customer Support

Process/Workflow Automation

Self Service Portal

Subscriber Management

Contact Management

Customer Experience Management

Help Desk Management

Lead Verification/Validation

Conversion Rate Optimization

Email Marketing

Screen Sharing

Mobile Access

List Management

Proactive Chat

Survey/Poll Management

Transcripts/Chat History

Performance Metrics

Multi-Channel Communication

Contextual Guidance

Marketing Automation

Queue Management

Role-Based Permissions

Social Media Integration

Lead Segmentation

Real-Time Notifications

Language Detection

AI/Machine Learning

Customizable CTAs

Workflow Management

Email Management

Website Integration

Dynamic Content

Event Triggered Actions

File Sharing

CAN-SPAM Compliance

Knowledge Base Management

Segmentation

Website Visitor Tracking

Geotargeting

Chat/Messaging

WYSIWYG Editor

Lead Nurturing

Real-time Consumer-facing Chat

Inbox Management

Interaction Tracking

Multi-Language

Mobile-Optimized Email

Spam Blocker

Alerts/Escalation

Customizable Branding

Chatbot

Reporting/Analytics

Contact Database

Lead Qualification

Appointment Management

Pre-Configured Bot

Autoresponders

Tagging

Third-Party Integrations

Canned Responses

Live Chat

Campaign Management

@mentions

Virtual Assistant

Prospecting Tools

Search/Filter

Lead Management

Communication Management

Customer History

Multi-Channel Data Collection

Email/Help Desk

FAQs/Forum

Knowledge Base

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Intercom

Live Online

Webinars

Documentation

Videos

Landbot.io is no-code chatbot platform designed to empower businesses to build frictionless conversational experiences. Landbot helps marketing, operations, and customer service teams triple their efficiency and cut operating costs by automating conversations in a human-like way. Anyone can create automated chatbot flows to better engage customers and increase conversion rates on WhatsApp, Web, or Messenger. The company leverages recent advancements in Artificial Intelligence and GPT solutions to help make the chatbot building experience even more accessible


Landbot is available on monthly/annual subscriptions and support is extended via email, FAQs and other online measures.



File Management

Real Time Analytics

AB Testing

Lead Notifications

Site Intercept Survey

Online Forms

Skip Logic

For Developers

URL Customization

SMS Messaging

Progress Tracking

Human Handover

Data Extraction

Lead Distribution

Conditional Logic

Pipeline Management

Randomization

Configurable Workflow

Question Piping

Product Recommendations

Intent Recognition

Question Library

Landing Pages/Web Forms

Question Branching

Response Validation

Response Quotas

Alerts/Notifications

Reporting & Statistics

Customizable Questions

The product is available on free, monthly and annual subscriptions with access to features as per selected business plans. Pricing starts at $39/month.

Intercom vs Landbot

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