We have been with them for 2 years and the service satisfies us.

Low prices, good customer support, video recording on the site.

Missing the possibility to send attachments or more integration with the cms (example prestashop)

We are happy the way it works.. Not much to complain

Pretty simple to use. You get the necessary steps quickly.

A renewed Magento Module would be nice, as it would help people to use it without trying to implement code into CMS

We are solving communication issues

I like that you can close a sale on the go mobile

When i started it was 15 dollars now it is almost double making it very unafforable for most south africans.

Its fast, good looking and very helpful. Our customers really like it.

its functional and the design can easily changed.

That you cant send files over the Chat.

It seems easy for the users to use, with some more features would bee greath.

Been able to email if user abandones the chat session helps to give a better service.

It could help to have time and date of each page visited by the user. Bot response based on the text of the question or message received, we have many frequent questions. Send by email a follow up message to ask if we helped them. Been able to ask for authorization to see what the visitor screen to help them better, we have to ask many times for a screenshot and many users don't know how to take one. Been able to help an agent in chat with hidden messages to the visitor or a medium to communicate with other agents to help them or correct them. In some pages and systems the load of the chat is too slow, we lost many opportunities.