We have been with them for 2 years and the service satisfies us.

Low prices, good customer support, video recording on the site.

Missing the possibility to send attachments or more integration with the cms (example prestashop)

We are happy the way it works.. Not much to complain

Pretty simple to use. You get the necessary steps quickly.

A renewed Magento Module would be nice, as it would help people to use it without trying to implement code into CMS

We are solving communication issues

I like that you can close a sale on the go mobile

When i started it was 15 dollars now it is almost double making it very unafforable for most south africans.

Its fast, good looking and very helpful. Our customers really like it.

its functional and the design can easily changed.

That you cant send files over the Chat.

It seems easy for the users to use, with some more features would bee greath.

Been able to email if user abandones the chat session helps to give a better service.

It could help to have time and date of each page visited by the user. Bot response based on the text of the question or message received, we have many frequent questions. Send by email a follow up message to ask if we helped them. Been able to ask for authorization to see what the visitor screen to help them better, we have to ask many times for a screenshot and many users don't know how to take one. Been able to help an agent in chat with hidden messages to the visitor or a medium to communicate with other agents to help them or correct them. In some pages and systems the load of the chat is too slow, we lost many opportunities.

I’ve been able to secure more business using this tool. The value is definitely there

This product is very easy to setup and customize. The mobile app is easy to setup and customize. I tend to stay away from softwares that are not easy to use. The user interface is easy to use. I like the ability for multiple agents to talk to a client at the same time

Sometimes it takes too long to get a notification that someone is on my website. I wanted this product to grab those people who come to my website for under 1 minute. I’m still missing some of those people. If you can figure out how to get a notification to me quicker you would have a real winner here.

I automate the messages according to variables to solve frequent questions to customers, when I answer the chats in real time it allows me to answer easily thanks to the shortcuts and I can check the information architecture, usability and accessibility of my website thanks to the recordings .

Excellent tool, not only is it a chat, it is a comprehensive communication tool that allows you to automate informative tasks for leads, it is also a tool for monitoring and usability improvements of the site thanks to the recordings and allows you to integrate it with other platforms to track the clients

Nothing, I love the tool, I think it can expand but its functionality is very good

This plugin and software works wonderfully for our ecommerce shops. It integrated easily into our Wordpress based site, and beautifully blends into themes and appearances. The software provided valuable information to help a small business navigate customer service. Reasonably priced for small businesses who really need to be careful where dollars are spent. Great overall interface and easy to on-board.

Limited in abilities in comparison to competitors software, such as no social integrations. Mobile app was not notifying of conversations, despite notifications being on.

Love it daily from the recording features to the best way to talk to customers that visit websites!

Easy to install and features work perfect for what I need it for!

I don't have anything bad or least I like cause after doing research this chat was the best fit for my company!

Friendly platform, easy to use, simple function and feature. Nice website. nice interaction.

Nothing till now. let me explore more and feedback later

Simplicity and UX is exactly what I like about this software. We have been using this SW for more than two years in our eshop application. We have tried thoroughly several other well known tools for chatting and must admit, we have ended everytime with Smartsupp. It has clean and intuitive dashboard - and what I like the most, if offline, you get the email notification ( of course this is nothing exeptional :-) but with complete and comprehensive visitor`s history - what pages had visitor visited, what time, for how long - so it records and tracks visitor mouse movements - and all these packed in pleasant email design layout. Good pricing structure ! Smartsupp has also integrated the option of video recording of visitors. It is definitely worth trying and for sure using.

I would love to have facebook messenger being integrated into the chatting tool - but as I have already learned - this is comming soon, so finger UP! And perhaps more options for for screen widget icons - people like to play - so why not offer them nice and colorful widget icon options :-)

the experience is great and the product help for close purchase

The product is easy to use and i can answer the questions of my clients

Is very difficult integrated with google analytics or google ads

get a chat in my page connected to my cell phone before I used the yahoo messenger in my page connected to my yahoo messenger account but this application is better has more features I like a lot the user videos

the free service is good includes a video with the user screen steps it's very useful see how the user use your system, includes an app for Android, a lot of reports for see the conversations, you can customize the chat with your logo, integrates with a lot of apps like word press shopify, includes automatic responses

sometimes the Android app doesnt receive the notifications, it would great include an api to generate automatic responses programatically like the chatbots

It is so quick and easy to work with the product, you don't put much effort and forget it was a job to do.

The free and payed features allow the user to choose the features most important to him/her, to work fast and with ease, to find easily videos, tips and help for the product. The customers also find it easy and usefull to fill out the forms and chat with the staff.

I haven't encountered any cons yet or had any difficulties.

The chat option allow me to use a laptop and actually type than having to thumb to a device for a half hour. The problems with new generations of culture it use to take a simple phone call 3 minutes of conversation to give advice; however now with texting causing hours of wasted time in society, Alot of people expect text and then take 30 minutes for a 2 minute conversation because teh replies they respond to are very slow, weird hours and times to contact and impulsive on replys back. *(selfish society in America) So using this app allows me to edit copy and past long winded conversations since time is valuable to the work only. and Thus the entitled one out there in US and many are out there gets there long winded reply for the chemicals in their head to feel good. It will be great once this generation is replaced by gen z, that way efficiency is back. SO if you are Gen x and like old school use the app on a laptop and then create a thrift process to weave out the useless entitled ones by serving a reward based market only. reward by behavior only and dont support impulse cry babies and you will make it. so good app. :)

I like the ease of inserting the script and then the ability to log in and go live.

The phone app version does not seem to work on a few devices.. just blank screen not sure why.

Since you put the new interface, it is really easier to communicate. Super easy to set up on Magento.

Wish we had a library of answers of questions already asked. Wish I could still put as many agents as possible. Seems difficult to configure the Welcome message depending on the countries

Perferct for me. For me is missing sending file via livechat like invoice for client etc.

Language is polish. Easy to setup. Easy to work. Price still better that other software.

Price increase each year i know everything cost each ear more more

We can help customers finalize their purchase when they have doubts. Or give them information about some products.

I like the shortcuts, because is very fast to speak with a buyer. I like that it shows pages that they are visiting. The possibility of personalizing automatic messages as well as programming customer service hours.

The possibility of consulting the most consulted questions, filtering by word. The possiblity of add an image or documents in the conversation.

Excellent chat application, I have been using it for several years and every time they add better functionalities. Great customer service

- Great price (although they have uploaded a little :-) ) - Excelent features - Excelente support

- Initially the mobile applications were not good (now on ios are excelents) - Now it´s not possible send files (will be possible on next update chat box) - I have problems with some recordings - Could be great can mark a visitor on dashboard to see the recording later

while a customer writes I understand it from the three dots that flash. But when I write, the client is not warned and often abandons the conversation

simplicity, price, application on smartphone

customers leave quickly. if I can't answer and the customer leaves, he doesn't leave the email or phone to be contacted

Very nice cooperation

We appreciate the ease of addition and the overall usability of the system.

We would appreciate better artificial intelligence in automated communications.

smartsupp is the best chat for the professional support of a site

when there is a chat lost and I do not receive the user's email address to contact him again

Thanks to Smartsupp I can offer effective and fast customer support

It would be useful to receive more information on the user connected in chat

It has friendly functionality, no bugs, the technical support replies in less than 5 hours.

there is no possibility to upload image and/or document files during the chat session

I like that it is very simple to use and the mobile app has a user-friendly interface. Easy to manage live chats on the go.

The live chat icon design looks a little outdated for my liking. Wouldn't mind a redesign of the look. Currently it tells you the source of where the customer came from eg. direct visit or google.com and etc, if it could go one step further to say whether through a sponsored ad or organic google search, that'd be amazing.