The software is very user friendly and integrates well with our website.

The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business.

The message email is instant, clear and very professional. I highly recommend this service to my peers.

The team has been helpful, responsive, and has helped with everything along the way.

We have had a wonderful experience with Smith.ai thus far. The customer service team is easy to contact and prompt with requests.

Using website chat is like having someone on staff 24/7. We no longer have to worry about lost leads or misdirected requests because we were not able to offer an immediate response.

The close rate from these leads for a small law firm has been 8% and that is MUCH better than our average advertising close rate - a GREAT value.

I like that we receive a transcript of each conversation- this makes requests easy to funnel to the appropriate person within the bar.

Would highly recommend to any team looking to increase response times and convert more leads.

The AI Robot that answers after-hours can get confused sometimes but it's only seldom when that happens.

Ease of set up, quick website implementation, month to month contract.

Sometimes the reps don’t follow detailed instructions, this can cause us to lose clients.

I loved that no mater what, clients or potential clients calls were always answered. It was easy to set my availability and to access information about the calls that were received.

Great customer service and great free bot. Definitely recommend this chatbot.

They have awesome customer service and always make clients feel welcomed and valued.

The chatbot makes it easy for clients to get information without calling. It makes it faster for them and makes it less costly for us.

The bot is very easy to use and the Smith. AI team is very helpful.

The cost of live chat support is very competitive. The services integrate very well with my existing CRM.

We had our chat running in literally minutes providing very human like responses to client inquiries. Smith.ai Website Chat has exceeded our expectations responding to new leads, 24 hours a day.

My experience with the Chat Service and Smith altogether has been tremendous and I consider this company a huge asset to my Firm. Their customer support is outstanding, personalized and very quick.

Only serious inquiries leave this information upfront, and it is easy to follow up with them. The pricing for the product is a great value.

You go in circles dealing with different individuals. When its time to cancel all the reps do is make offers for you to stay, when you eventually cancel they continually charge your credit card.

This is FREE software to Smith Customers that integrates effortlessly with your website, and is highly customizable both visually (to blend with the look of the website), and content-wise.

Love that they offer a free chatbot for our site.

Setup was incredibly easy and the support to help do so was top notch.

There's no way to have local staff ran the chat box, only remote receptionists and bots.

The interface was easy to modify for visitors.

When choosing a chat service, we were drawn to Smith.ai by their very simple, transparent pricing structure and the no-obligation free trial.

I really needed to stop answering my own phones and I needed to gain some distance between myself and my clients when I was starting my business. Smith was a great option.

I really dont have a con other than my notifications dont work on my computer so I have to leave the sound on. This makes for interruptions with my patients.

We've tried several chat solutions over the years and found SnapEngage to be the most feature rich, easy to use, and best value available.

It would be a stretch for me to say something I dislike here.

Great that it's web based. Tons of great features and it looks good with the customization available.

I like the shortcuts and ability to customize the interface.

I love the opportunity to speak with customers as well as capture new lead information. Customers can order on the fly or ask me to charge their card for a delivery and it takes just a minute.

We find that customers that are on our website convert better than customers that come in from other inbound lead avenues. They are actively in the moment interested in the product / service.

Being a chat service, they also have amazing customer service available via chat that has been a life saver to answering some questions and keeping our service as attentive as we would like it.

The Chat window and proactive Chat look great on our site and allow us to engage with customers without appearing too pushy.

Ease of use, ease of integration into our website.

SnapEngage is a fantastic software and the best of the chat platforms we have tried.

All analytics available when you log into the back end of the website, you can check the log of all conversations had. It is very user friendly so no need for intense training.

Admin site can be difficult to navigate​ and find the settings you are looking to change.

It was easy to set up on our website, and it is easy to use everyday. Our customers love to be able to text in their questions without having to call and speak to someone.

I liked that it was easy to deploy in our environment. Love the Slasforce integration.

I had a very good experience with it. The customer support was always helpful, and SnapEngage was constantly coming out with new awesome features.

By adding the SnapEngage widget on our website we were able to increase the number of enquiries and start better conversations with our clients.

Chating is good and having a view of what people is browsing ahead is useful.

Engaging tool that allows our team to engage with both customers and prospects alike. It's very easy for people on the site to engage with our sales and customer service team.

The integration with Zendesk has been a game changer for us. We've opened up new channels for reporting based off of our chat and our support team has become much more efficient.

Easy to use from as a customer and as a company.

I really like the layout and ease of use, Everything is easily accessible. When required I can quickly add or edit shortcuts which are immediately available for the rest of the team.

Overall, it has increased effectiveness of my team and made it easier on the customers, so I am very happy we engaged this software.

When something is paused by one of our sales people, if the website visitor is already on the site they can still message the sales person and they can miss that message.

It's been positive and live chat has had a great effect on the number of interactions we have with clients regularly.

My favorite component of the setup is the ability to tailor Chat windows and proactive messaging depending on the specific page the customer or website visitor is visiting.

The customer service is top notch and the accessibility of the chat features for our on the go team is a huge plus. Unlike automated services, I am able to put my team in front of potential clients.

We have been so pleased with how easy to use this chat feature is for both our staff and patients. I would highly recommend this to other practices.

No mobile interaction and no apk to integrate into other app.

The back end is a little clunky at  time. We often have problems with our staff knowing when a chat has come in, but that is probably a bit of our own issue.

I think they are a newer company, so I think they will keep improving. Their support is amazing, so that is awesome.

I don't have to use it often, so every time I return to it, I have some trouble. Unless you go in a bit of a roundabout way, it can be confusing to get in touch with a support agent.

Overall, SnapEngage is worth the cost and will more than meet most live chat needs.

Customizable, easy to get started, and able to handle most of our needs for the price.

US Dollar

Smith.ai offers 24/7, AI-backed live chat services and as well as a free, AI-only Chatbot. Smith.ai has designed their chat products and services to help businesses capture leads and help clients online. Live chat receptionists respond 24/7 and capture critical contact information from new potential clients.


Smith.ai's AI chatbot software works on all websites and is FREE to use for unlimited chats! Businesses can capture name, email, and phone number, plus much more information from new clients visiting their website! It includes 24/7/365 automated responses, branding, greetings, answers to common Q&A, a sequenced conversation playbook, and chat transcript logs sent via email. Smith.ai can respond to Facebook Messenger and SMS texts, and offers follow up by text and email. Optional upgrades for integrations, setup, advanced training, and more.


Smith.ai's 24/7 live-staffed website chat is staffed by professional live chat agents and includes all features of the AI chatbot, plus real-time English-Spanish translation, appointment scheduling, and highly sophisticated lead qualification and intake. Live chat is an effective and affordable way to be accessible 24/7 and is customizable to fit and grow your business.


Smith.ai Live Chat integrates with third-party software and applications such as HubSpot, Salesforce, Zapier, Calendly, Clio, PracticePanther, Slack, Acuity Scheduling, Capsule CRM, Agile CRM, and more.



LongDescription

Support Ticket Management

Real Time Analytics

Engagement Tracking

AB Testing

Lead Notifications

Multi-Channel Marketing

Personalization

Meeting Management

Multi-Channel Management

Online Forms

Lead Capture

Performance Management

Automated Responses

Code-free Development

For Developers

Activity Tracking

Transfers/Routing

SMS Messaging

Progress Tracking

Real-Time Monitoring

Human Handover

Sentiment Analysis

For Sales/Marketing

Rules-Based Workflow

Data Extraction

Multi-Campaign

Pipeline Management

Communication Management

Query Suggestions

Lead Database Integration

Offline Form

Calendar Management

Customizable Fields

Natural Language Processing

For eCommerce

Template Management

Data Import/Export

File Transfer

Customer Support

Process/Workflow Automation

One-to-One Messaging

Self Service Portal

Contact Management

Lead Verification/Validation

Content Management

Configurable Workflow

Conversion Rate Optimization

Mobile Access

Proactive Chat

On-Demand Communications

Real Time Data

Transcripts/Chat History

Performance Metrics

Product Recommendations

Intent Recognition

Chat Transcript

Multi-Channel Communication

Contextual Guidance

Role-Based Permissions

Social Media Integration

Lead Segmentation

Real-Time Notifications

AI/Machine Learning

Workflow Management

Real Time Updates

Source Tracking

Event Triggered Actions

Visual Analytics

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Data Visualization

Website Visitor Tracking

Geotargeting

Chat/Messaging

Customizable Templates

Real-time Conversations

Conversion Tracking

For Sales Teams/Organizations

Real-time Consumer-facing Chat

Interaction Tracking

Multi-Language

Alerts/Escalation

Real Time Reporting

Customizable Branding

Chatbot

Reporting/Analytics

Monitoring

Prioritization

Trend Analysis

Lead Qualification

Customizable Forms

Appointment Management

Machine Learning

Pre-Configured Bot

A La Carte Live Staffed Chat: $10 per live staffed chat, pay as you go                                                                  
Starter: $140 per month for 20 chats, $7 per additional chat.
Basic: $300 per month for 50 chats, $6 per additional chat.
Pro: $600 per month for 120 chats, $5 per additional chat.

1st CRM integration is free for all live chat service plans (Starter level and above)

PLUS: FREE AI Chatbot available to collect information and screen out spam or irrelevant calls!

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Smith.ai

In Person

Live Online

Webinars

Documentation

Videos

TeamSupport's Messaging & Live Chat leverages the power of connection to unify your support, sales, and marketing teams in addition to your customer experience. 

With powerful auto-routing tools, AI-powered chatbots, omnichannel capabilities, and analytics; TeamSupport's platform provides you with the insights needed to engage in deep conversations that drive impact. 

By using the chat to meet customer needs when and where it is convenient for them, the chat platform allows you to build trusting customer relationships that are held to the highest security standards. Messaging & Live Chat is compliant with HIPAA, GDPR, and other privacy laws. 


Smith.ai vs TeamSupport Messaging & Live Chat

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