Super quick quoting and procurement. I quoted and sold a new office pc for a cutomer in under 5 mins last week.

gluh makes it easy to see who has product and prices. I've had times where I'm managed to save hundreds on stock. being able to quote in under a minute and from my phone allows me to sell quickly and easy. having templates in place helps with the standardisation of products sold and all quotes look the same.

For purchase orders and invocies it uses it's own numbers rather than xero's

Overall, better than any other tool we have used in the past. They are continuing to fix issues and enhance the capabilities which will make us a long term customer.

The ease of use and how easy it is to build and maintain quote templates. This is by far the single feature that sets it apart from any other quoting tool.

Integration into Autotask. If the product/service is not there, then it will automatically create a net new product in our list of products and not follow the appropriate categorization which makes standardizing reporting and internal inventory challenging.

We're waiting for further development before we integrate it into our procurement workflow.

The integration with the Autotask PSA was fairly easy. The tool is relatively easy to use.

It's difficult to setup quote templates for services rather than product, specifically fixed price labor as they are relatively inflexible.

It is heaps less frustrating than doing the same functions within Autotask. The program itself and workflow is a simplified in a nice non-cluttered way so I can focus on what matters.

It has a very rigid and non-forgiving workflow. There is no simple way to undo/reverse steps. Once you click "Approve" or if a customer changes their mind, there is no way to remediate it directly from Commerce and additional steps will be required in Autotask and/or Quickbooks.

Integration for suppliers to update our product suite without any input from us means we no longer have to look in each suppliers website to compare pricing.

Would love to see the ability to have content blocks in templates to allow us to add more complex detail to proposals/quotes. It’s something we feel is missing and means we continue to use Panda Doc as well as Datto Commerce.

Some syncing issues with AutoTask and field mapping. Also, deal registration pricing promos.

Auto Task and Supplier integration. I like the quote templates.

Limited quote template design, would like to see more fields.

Awesome. Its a bold statement but you also will find out. Never any issues with access or speed it has always been ready to use whenever I have gone to access it.

We love the ease of use, Automatic data feed imports, Lowest cost supplier picked automatically based also on stock levels. Has very easy to follow guide for all procedures in the system! and the same documents are modified when changes are made.

This product is very good. I can't really think of a Con for it to be completely honest.

Ease of use once you get into the flow, take a few months

Difficult to learn at first multiple ways to complete one tasms

Great product overall and great a lot of efficiency in our business.

Allows us to easily quote and procure hardware and software for our clients.

Greater customisation for features to work in our business practises. This has been on the improve.

I find that with Commerce, it's quick and easy to create quotes

I can't think of anything that comes to mind

I feel we were oversold and then underdelivered. This is a good product but it's early in development and a lot of obviously required features aren't there yet. You'll get offered to vote for a improvement/feature - which isn't great when it's so clearly obvious it's needed. It's designed to be used a certain way, drop-ship, and doesn't as easily accommodate the way other IT integrators may work. Our integration expert was new to the product themselves - which meant integration wasn't that smooth or flowing. Datto also massively underestimated the time and effort to implement - oversimplified. We found we had to rely on the integration expert because product documentation was a bit lacking - not ideal.

I love the intention of the product. It's great that it integrates with both Xero and Autotask. It's nice that it integrates all our suppliers into one portal and it does make quoting simpler along with provision of product information.

There is no control over what vendors are displayed in the system - you have to take every vendor from your distributors product feed. There is no pricing control per vendor - it's blanket pricing across categories - so you can't actually promote vendors who provide reasonable margins. There is no practical control over Featured Products - so if you sell a few toners these will become "Featured Products". It can email out quotes, but there is no record of those emails, you can't create or modify the email templates, you can't even CC. You'll find you have to use your external email system - of course loosing some visibility then of what others have sent out. Integrations - with Autotask, there is a one way one time integration of products/services - but if you change the pricing in Autotask at a later date, you'll have to manually update your catalog in DC too. Datto depends on a third party for product information, and we've found mistakes/wrong images in that product information, which when raised with Datto - is then attributed to a third party like that's the end of conversation (Customers make decisions on information sent - it has to be accurate).

Facilita d utilizzo e di installazione oltre che una protezione ben strutturata sugli accessi

Il menu e le pagine per come si aprono sarebbe più comodo se si potessero aprire meglio a schermo intero

New features look interesting and we are looking at IT Glue

No real experience yet at using features

I like the ease of being able to use this software. The tool has a decent amount of integrations and their initial team that walks you through the implementation is very technically smart and understand the business.

Would like to have ability to hide certain vendors from the platform and have ability to show only certain product catalogues for various customers.

Ease of use to add products and to dynamically change quotes based on customers needs without the need to resend the quote

Bit clunky when linking our stock products within Autotask to stock products within Commerce, but easy enough once done

ProcurementHistoryContract signatureMinimum quote configuration

Communicating with PM. Contract signatures. Integration with vendor serial numbers to customer

The modules it provides is very easy to use and user friendly interface

Nothing to dislike about the product at this moment

Preparing quotes is very easy & modifying is so simple

Not being able to allocate a ticket to a quote