The restriction to only PDF format for BLs is somewhat limiting. However, it's not a major issue.

Is kind of difficult delete some tracking who ones introduce by mistake.

Communication with teams and consignees has experienced a dramatic improvement, seamlessly facilitating the dissemination of vital information and fostering stronger collaboration.

The SKU level visibility not being on the UI Dashboard is a bit of a bummer. Its on the roadmap and the team has committed a timeline of Sep 2023 for building that.

Regular local charges update of carriers & airline.

With GoComet in place, we have seen tremendous improvement in delivering cargo to our production planning on time, avoiding expensive operational hurdles.

With its intense concentration on in-the-moment visibility and unwavering correctness, I can firmly seize the ability to form sound judgements and effectively combat any unforeseen challenges.

This provides flexibility. Easy integration with SAP.

The platform is very easy to use and our team is directly able to manage all our shipments on a single unified platform.

By affording me a consolidated hub, I can flawlessly oversee and monitor all my shipments with utmost ease.

Their analytics and reporting features are amazing, providing us with valuable insights and data-driven strategies to optimize our supply chain operations and improve the bottom line.

The AIS/Geofence feature is a standout for my company. With the help of geofence updates our consignees gets a trigger notification when the vessel arrives with 20km radius of POD.

With GoComet, I can streamline operations, improve collaboration, and deliver exceptional customer service.

Easy to use, easy to integrate into our daily processes.

GoComet's user interface is intuitive and user-friendly, which is a major plus. It's so easy to access critical information and track shipments efficiently.

Customer service and follow-up. The Go-Comet team regularly follows up on our satisfaction via email and brief video calls, and they take our feedback into account.

The solution is straightforward and delivers what it promises: Complete shipment of our imports and exports.

I have the ability to tailor the reports to align with the specific format we employ internally, ensuring a seamless integration.

GoComet has helped our export and import teams gather quotations, negotiate with forwarders, and track shipments in a quick and efficient manner.

With many of us using the same credentials, it becomes confusing every time we have to make a change.

The absence of SKU level visibility on the User Interface (UI) Dashboard can be slightly inconvenient.

Ease of implementation  Fully Auditable process which can be rolled put by little efforts. Fast after sales service for incorporating features as per requirement.

Very much impressed with how much visibility and transparency GoComet provides in shipment tracking.

Really good customer service, very useful product.

The absence of port level data/port integration is a bit disappointing. However, it's not a significant issue and doesn't impede my work.

It failed to do so & it completely altered our inventory, leaving our staff unable to invoice for over a week.

Clean design, simple setup. This was our first step in taking the business from paper to a software with mobile capabilities.

Customer Service is terrible. Every time we have an issue, they say they will take care of it and then something else goes wrong.

It is very user friendly and the customer support has been very good.

Horrible customer service, demanded our money back!!!  Beware!!!  Horrible.

They all seem to genuinely care about the customer, and you're left with the impression that they take great pride in helping their customers succeed.

It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.

Equality Builders, easy to use, keep track of all assigned work.

The mobile app is great for our guys in the field to use. Straight forward pretty simple.

It has a very fluid customization feature. Working in HTML is really nice and the support to help you get through it is phenomenal.

There are VERY limited reports, unable to scale a business with this software.

Perfect fit that has the option to integrate with Quickbooks, but works as a standalone if you want to separate it from your accounting system.

The customer service is fantastic. There is not usually a wait time to get a person on the line to assist in any way.

So many willing reps to help answer the questions i have. And the software is extremely user friendly.

These guys really do want to make a great product. They have a ton of different individual users, and keep striving to add functionality to make the software more user friendly and better.

I have been using this application for 2 years. It is quick and easy to use.

This company has the worst customer service; we had used this software for 2 years now and it constantly has issues.

MHelpdesk makes very eye-pleasing invoices and billing statements, and they are easy to manipulate and add/change information on.

Quickbooks integration came along too late for us to play with or even consider. The support team is pretty responsive and helpful when available.

Love this product and it is great value for money. Looked at other products out their but they don't do what this one can do for the same money.

I would recommend this for any IT company looking for a great program at a wonderful price to help grow and move into the future.

Best thing about MHelpDesk is that its all online and they have very supportive customer service reps.

I think it's a great knowledgerbase and Accounts receivable tool.

The demo and set up was great. They did the hard part with our onboarding.

We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else.

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations.

I have not used anything slower since dial up internet. No one at the company can give us a straight answer as to when fixed will be implemented and everyone gives the run around to save themselves.

US Dollar

GoComet is a cloud-based enterprise solution that helps businesses of all sizes with freight quote comparisons. The solution provides a unified platform for freight forwarders and export managers to carry transparent transactions.


Primary features of GoComet include data analytics, reverse auction, enquiry creation, automated freight management, negotiation, real-time container tracking, ERP integration, analytics and more. The solution allows users to track the current position of containers on a world map with actual and planned ETA. The solution provides a dashboard that sends notifications about arrivals, events, shipments and delays.


The tracking module integrates with a variety of third-party ERP systems. Pricing is on a per user per month basis and support is extended via email, phone and online documentation.  



LongDescription

Real Time Analytics

Shipment Tracking

Status Tracking

Performance Management

Customizable Reports

Import/Export Management

Activity Tracking

Dispatch Management

Real-Time Monitoring

Invoice Management

Shipping Management

Data Import/Export

Delivery Record

Real Time Data

Real Time Comparisons

Cost Analysis

Role-Based Permissions

Real-Time Notifications

Real-Time Updates

Website Integration

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

For Freight Operations

Transportation Management

Estimating

Audit Management

Real Time Reporting

Monitoring

Quotes/Estimates

Package Tracking

Location Tracking

Delivery Estimate

Document Management

Compliance Management

Billing & Invoicing

Search/Filter

Forecasting

Mobile Alerts

Access Controls/Permissions

Local Forwarders

Contract/License Management

Supply Chain Management

Customer Database

Customer Portal

Geographic Maps

Automated Quoting

Accounting

Email Templates

Truckload Management

Booking Management

Rate Management

Historical Reporting

Client Portal

3PL Management

Workflow Management

Reminders

International Forwarders

Work Order Management

Customizable Templates

Customer Management

Accounting Integration

Delivery Tracking

Reporting/Analytics

Supplier Management

Third-Party Integrations

Carrier Management

Live Driver Tracking

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

51-200

201-500

501-1000

1000+

GoComet

In Person

Live Online

Documentation

Videos

mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting.


mHelpDesk has multiple features to support a field service-oriented business, including integration with both QuickBooks Online and QuickBooks Desktop for accounting. It also offers an offline mode, which allows technicians to continue using the mobile app in areas without internet or cell reception.


Since it’s entirely cloud-based, mHelpDesk is accessible on any mobile device with internet access. This allows field techs to access all the necessary information about a job right from their mobile device. mHelpDesk also provides visibility into staff schedules, helping to dispatch and alert field employees.


Estimates and invoices are customizable, allowing organizations to create templates that make sense for their business and customers. The system also integrates with any unique company website, providing functional widgets, forms and login boxes.



Labor Rates

Cataloging/Categorization

Employee Management

Automatic Time Capture

Work Order Creation

Electronic Payments

Payment Processing

Real-time Scheduling

Time Tracking

Equipment Management

IT Asset Management

Online Time Tracking

Templates

Digital Signature

Job Costing

Workflow Configuration

Retail Inventory Management

Financial Management

SSL Security

Residential Inspections

Electronic Signature

Group Scheduling

Credit Card Processing

Manufacturing Inventory Management

Project Management

Approval Process Control

Key & Lock Management

Customer Accounts

Recurring Appointments

Commercial Inspections

Repair Tickets

Job Management

Calendar Management

Report Summary

Customizable Fields

Activity Management

Warehouse Management

Scheduling

Mobile Signature Capture

Inventory Optimization

Multi-Location

Self Service Portal

QuickBooks Integration

Landscape Design

Audit Trail

Technician Management

Repair Estimates

File Storage

Mobile Access

Cost Tracking

Fixed Asset Management

Service Reporting

Real-Time Data

Fleet Management

Groundskeeping Management

Routing

Service Catalog

Vendor Management

Inventory Auditing

Maintenance Management

Configuration Management

Credit Card Management

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available. 

GoComet vs mHelpDesk

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